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Oaks on Castlereagh

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586 Reviews from our TripAdvisor Community

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Showing 572: English reviews
Gunalda, Australia
Reviewed 28 November 2016

Although I have given Oaks a VG there are things I would suggest to fellow travellers. We booked a Studio room, which was OK. Not what I was expecting, as I had to ring Reception to find out where the Kitchenette was, it was in a cupboard. The fridge couldn't open fully, and the crockery was so high up, my...

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Thank marymax92
Hotel M, Manager at Oaks on Castlereagh, responded to this review

Dear Guest, Thank you for providing positive feedback on your stay with us. I am disappointed to hear that our contemporary mini kitchenette set up in standard studio apartments did not meet your expectation. However, we value your feedback to consider an optional layout in studio apartments to suit individual expectation. For your future bookings, please do not hesitate to...

perth, western australia
Reviewed 27 November 2016 via mobile

I have just stayed at oaks on castlereagh for 3 nights after getting a good deal online. We just had a studio room (520b). It was a good size,clean and tidy with good size bathroom and a small kitchen nook with sink,fridge,stove etc. All the staff were very friendly. We checked in early after a red eye flight and the...

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Thank jadecallisto
Hotel M, Manager at Oaks on Castlereagh, responded to this review

Dear Guest, Thank you for providing wonderful feedback on your recent stay with us. We highly appreciate your positive comments on our cleaning standards, in-room and hotel facilities complemented by our excellent customer service standards. I am proud to share your comments with Ashley and my entire team for providing excellent customer service to ensure every guest has a comfortable...

Surfers Paradise, Australia
Reviewed 27 November 2016

We arrived around 10am and had a serviced room made available to us upon checking in which was great. We were only in Sydney for less than 24 hours so didn't spend a whole lot of time in the room. The room was clean and comfortable but a few minor things were in need of some TLC. I'm not usually...

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Thank Shakes C
Hotel M, Manager at Oaks on Castlereagh, responded to this review

Dear Guest, Thank you for providing excellent feedback on your recent stay with us. We highly appreciate your positive comments on our convenient location, room comfort and cleanliness complemented by our excellent customer service standards. We look forward to welcoming you back on your next visit to Sydney.

Canberra, Australia
Reviewed 24 November 2016 via mobile

I don't usually write reviews on hotels but I have never been more satisfied with the customer service I had received from the young lady at the front desk KAYLA! The Check in process was welcoming and straight forward and she was always willing to help with all my questions. The hotel itself was spacious and cleaning standards were up...

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Thank niksta_free
Hotel M, Manager at Oaks on Castlereagh, responded to this review

Dear Guest, I sincerely thank you for your valued time in providing excellent feedback on your recent stay with us. I am proud to share your comments with Kaylar, Housekeeping and my entire team for delivering high standards of product quality and service to ensure every guest has a comfortable and pleasant stay with us. We certainly look forward to...

Redcar, United Kingdom
Reviewed 21 November 2016

The Oaks was a below average place to stay. The carpet had not had a vacuum whilst we were there. There was no safe in the room so had to keep our passports and other important documents on us all day. The room looked out onto the close block of flats opposite us that we could see the residents clearly....

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Helpful?
Thank Jane B
Hotel M, Manager at Oaks on Castlereagh, responded to this review

Dear Guest, I sincerely thank you for your valued time in providing positive feedback and recommendation here to help future travellers. Our fully furnished spacious apartments in the heart of the city provides all the comfort and easy access to variety of cafés, restaurants and other tourist destinations. Due to our prime location in main CBD surrounded by other hotels...

mildura
Reviewed 20 November 2016

enjoyed stay and was good room great service good tv good kitchen area good bathroom towles supplied good view good bed and bedding good internet service enjoyed stay good stay liked all service good good

Review collected in partnership with this hotel
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Thank boss2wayne
Hotel M, Manager at Oaks on Castlereagh, responded to this review

Dear Guest, We highly appreciate your excellent review on your recent stay with us. Our fully furnished spacious apartments located in the heart of the city certainly provides the utmost convenience when travelling for business. We look forward to welcoming you back on your next pleasant stay with us.

Reviewed 19 November 2016 via mobile

We stayed with a group of 12 in 3x 2 bedroom apartments overnight after a function in town. Was nice & easy if commuting from central station but hotel parking was a nightmare. The rooms on the higher floors are much nicer than those on lower floors. The rooms are well maintained however as they are part of a shared...

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Thank JenSpannenberg
Hotel M, Manager at Oaks on Castlereagh, responded to this review

Dear Guest, Thank you for providing excellent feedback on your recent stay with us. We highly appreciate your positive comments on our convenient location and product quality standards. In regards to our on-site car park, I sincerely apologise for any inconvenience caused. A clearly marked map is provided to every guest to ensure they are made aware of this process...

Melbourne, Australia
Reviewed 19 November 2016 via mobile

Although a bit dated this hotel is in a great spot and is very spacious. It would be great for a longer stay. Walking distance to so many things. The pool looked good and the gym equipment was acceptable.

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Thank Jen-JMelb
Hotel M, Manager at Oaks on Castlereagh, responded to this review

Dear Guest, We highly appreciate your excellent review on your recent stay with us. Our fully furnished spacious apartments located in the heart of the city certainly provides the utmost convenience when travelling for business. We look forward to welcoming you back on your next pleasant stay with us.

Singapore, Singapore
Reviewed 16 November 2016

We stayed for four nights in a studio apartment. The location was good, easily accessible to Chinatown and Paddy's market. Though the building was quite old, but our room was well kept and clean, with a very comfortable bed and a big TV. Basic toiletries and condiments were replenished daily. The hotel is surrounded with a large number of eateries...

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Helpful?
Thank 346roland
Hotel M, Manager at Oaks on Castlereagh, responded to this review

Dear Guest, Thank you for providing such wonderful feedback on your recent stay with us. I highly appreciate your positive comments on our convienient location, cleaning standards and room amenities complemented by our excellent customer service. I am proud to share your comments with Sarah, Jina and my entire team for providing excellent customer service to ensure every guest has...

Reviewed 15 November 2016

Customer Service, service, service!!! The best ever customer service I experience at this place. I have been staying at many hotels in this area including Meriton, Front desk girls are amazing, down to earth makes you feel at home. Oaks on Castlereagh is all about customer service, management surely know their game. I would recommend this place anyone I know...

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Helpful?
Thank Victor C
Hotel M, Manager at Oaks on Castlereagh, responded to this review

Dear Guest, I sincerely thank you for taking your valued time in providing another excellent review on your stay with us. It’s quite encouraging to receive such excellent feedback for our entire team to keep up the good work in delivering high standards of product quality and service to complement our great location. I have shared your feedback with my...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Oaks on Castlereagh provides guests with deluxe, self-contained accommodation and premier facilities, making it ideal for holidaymakers and corporate travellers alike looking for a luxurious base from which to explore the cosmopolitan metropolis of Sydney. Spacious fully self-contained apartments, most boast private balconies leading off the open plan living, dining and kitchen area. Whether you choose a studio, 1 or 2 bedroom apartment you are guaranteed superior service and comfort. Facilities include an indoor heated pool & spa, fitness room, table tennis area, outdoor barbeque area and secure undercover parking (fee applies). ... more   less 

Additional Information about Oaks on Castlereagh

Address: 317 Castlereagh Street, Sydney, New South Wales 2000, Australia
Region: Australia > New South Wales > Sydney
Price Range: $185 - $395 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Oaks on Castlereagh 4*
Number of rooms: 120
Reservation Options:
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Also Known As:
Regis On Castlereagh Hotel Sydney
Hotel Style:
#18 Spa Hotel in Sydney
#67 Luxury Hotel in Sydney
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Questions & Answers

Here's what travellers have asked, with answers from Oaks on Castlereagh staff and other travellers.
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Questions? Get answers from Oaks on Castlereagh staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask how to get in car park before you arrive”
 of 5 bubbles peterl977, 18 Mar 2017 | Read review
“Apartments that face Castlereagh St can be a little noisy with the train station across the road but they're quite well sound proofed.”
 of 5 bubbles drkenach, 6 Mar 2017 | Read review
“would like to have been able to request single beds.”
 of 5 bubbles NatShivTiarnaHeather, 5 Mar 2017 | Read review
“The higher you are the less noise you get from the street and nearby train line.”
 of 5 bubbles PeterBrisbane_10, 4 Mar 2017 | Read review
“clean and spacious room. the fire alarm in the room was too sensitive.”
 of 5 bubbles mauriced978, 4 Mar 2017 | Read review
5 of 5