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Novotel Coffs Harbour Pacific Bay Resort

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Novotel Coffs Harbour Pacific Bay Resort
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1,034 Reviews from our TripAdvisor Community

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Showing 1,011: English reviews
Reviewed 4 days ago NEWvia mobile

20 years old and doesn't it show. Large percentage of permanent residents whose apartments look like the next contestant on Horders. Dead fish in the algae overrun lakes. Leaking rooms with the wet carpet aroma. Not good enough for a resort.

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Helpful?
1Thank Greg G
Vancouver, Washington
Reviewed 1 week ago

We stayed here for 4 nights. The 1 bedroom suite was roomy and comfortable. I know many have said the rooms are run down and ours was what I would consider somewhat outdated. But it was clean and in reasonably good shape. The stove controls were worn off so it was difficult to know what you were doing. They don't...

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1Thank scstahl
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear scstahl, We thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort. Please let me appologise that the resort did not meet your expectations. We will pass on your comments about the room onto the apartment owner. We thank you again for your comments and do hope that you to...

Cincinnati, Ohio
Reviewed 1 week ago

Rooms really need refurbishing, particularly considering the prices. Wi-fi is only free in the main building, otherwise it's $28 a day. The beds were very uncomfortable, sagging badly. Close-in parking is quite limited. All in all, it acts and is priced like a 5-star property, but they're not putting the money back into it and it shows.

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2Thank Lynn E
Brisbane
Reviewed 2 weeks ago

We stayed here recently for five days and thoroughly enjoyed every moment. The staff were very friendly and looked after us well throughout our stay. The rooms were spacious and comfortable and the amenities of the hotel catered for all our needs. The location of the hotel with a lovely beach easily accessible adds to the enjoyment. We will be...

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Helpful?
Thank Baylovers
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear Baylovers, We thank you for your recent feedback regarding your stay with us at Novotel Coffs Harbour Pacific Bay Resort. We were happy to read that you enjoyed your stay with us, and thank you for your great comments about our staff and the grounds and facilities. We look forward to welcoming you back to the resort in the...

Greater Sydney, Australia
Reviewed 2 weeks ago

We recently stayed in an ocean view studio apartment for 2nights .The photos advertised don't show how badly run down thy are especially for the price we payed.The old showere screen was completely off the rails and when we tried to fix it it nearly fell off so we had to leave it open when using it which wasn't great...

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Helpful?
Thank Donna G
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear Donna G, We thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort. Please let me appologise that the rooms did not meet your expectations, However we no longer manage any of the apartments in the Terrace area. Thank you for your great comments about the resort facilities and grounds...

Sydney, Australia
Reviewed 2 weeks ago

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2Thank sirieb2016
Reviewed 3 weeks ago via mobile

We have had a wonderful 2 nights here. Two adults and our three year old daughter. Wonderful room able to cope with all of us. The grounds are wonderfully kept. Swimming pools nice and clean with a well stocked pool side bar. The rooms yes are as other people have said a bit dated, but don't let this put you...

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Helpful?
Thank stephenandrewsmith
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear stephenandrewsmith We very much appreciate your comments regarding your stay at the Novotel Coffs Harbour Pacific Bay Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality...

Wollongong
Reviewed 4 weeks ago

We had been away for about 3 weeks in a camper trailer. For my wife's birthday I decided she should have a night off from living in the camper trailer. We were able to park the car and camper trailer for free in the hotel grounds. And the staff couldn't have been more helpful. The food in the restaurant was...

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Helpful?
Thank Ian D
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear Ian D, We very much appreciate your comments regarding your stay at the Novotel Coffs Harbour Pacific Bay Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the...

Reviewed 4 weeks ago via mobile

For the age of the property it is maintained to a reasonable standard and was a comfortable place to stay for a week. Easy access to Coffs but quietly out of the way from any traffic noise. The access via two doors is understandable and clearly the architect thought it a great idea. Charlie's restaurant is worthy of its own...

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1Thank Scott T
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear Scott T We very much appreciate your comments regarding your stay at the Novotel Coffs Harbour Pacific Bay Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the...

Sydney, Australia
Reviewed 4 weeks ago

We actually stayed at 'Pacific Bay Terraces' which are located within the resort but are privately owned and rented out. This was a last minute booking and as accommodation in Coffs that night was difficult I grabbed the first room I could. What a wonderful surprise upon arrival, a great room with a balcony overlooking a lagoon. Our terrace was...

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1Thank F H
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review

Dear F H, We very much appreciate your comments regarding your stay at the Novotel Coffs Harbour Pacific Bay Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Novotel Coffs Harbour Pacific Bay Resort is located 10 minutes drive from the centre of Coffs Harbour. Perfect for a holiday or break on the beautiful New South Wales North Coast, the hotel features 130 superbly appointed rooms, plus an A La Carte Restaurant, Bar (offering an All Day Dining Menu) and conference rooms for up to 800 people. Guests can enjoy excellent leisure facilities, including a 9 hole golf course, tennis courts, three swimming pools, indoor and outdoor spas, fitness centre, hairdresser and Tranquility Day Spa. We also have an onsite activities company, Timeout Adventures, offering activities from Segway rides to laser clay shooting. ... more   less 

Additional Information about Novotel Coffs Harbour Pacific Bay Resort

Address: Corner Pacific Highway and Bay Drive, Coffs Harbour, New South Wales 2450, Australia
Region: Australia > New South Wales > Coffs Harbour
Price Range: $167 - $297 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Coffs Harbour Pacific Bay Resort 4*
Number of rooms: 130
Reservation Options:
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Also Known As:
Novotel Coffs Harbour Pacific Bay Hotel Coffs Harbour
Accor Coffs Harbour
Coffs Harbour Novotel
Novotel Coffs Harbour Pacific Bay Resort South Pacific
Hotel Style:
#3 Spa Hotel in Coffs Harbour
#6 Luxury Hotel in Coffs Harbour
#6 On the Beach Hotel in Coffs Harbour
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Coffs Harbour Pacific Bay Resort staff and other travellers.
1 question
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Questions? Get answers from Novotel Coffs Harbour Pacific Bay Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were in the hillside building which had a nice view of the west and sunsets.”
 of 5 bubbles scstahl, 30 Nov 2016 | Read review
“lagoon rooms are best for view”
 of 5 bubbles ascheef, 8 Nov 2016 | Read review
“Use booking.com to book privately owned & managed apartments”
 of 5 bubbles LynN356, 8 Nov 2016 | Read review
“Its worth considering paying extra for the one bedroom apartment”
 of 5 bubbles Taringha, 7 Nov 2016 | Read review
“don't be put off by a ground floor room which open up onto the beautiful grounds as this is not a resort boasting wonderful balcony views :)”
 of 5 bubbles mandm_from_brizvegas, 2 Nov 2016 | Read review
5 of 5
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