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Offering magnificent ocean views from dining areas, surrounded by acres of wide open parklands, BreakFree Aanuka Beach Resort, and its absolute beachfront location, is perfect for your next getaway. At the resort you can choose from Studio Hotel Rooms, Paradise Spa Bures with spa baths and 2, 3 and 4 bedroom self-contained villas. Expect great accommodation, recreation and relaxation as our guest, with a range of facilities ideal for both couples and families, from taking a short stroll to Diggers Beach, to enjoying onsite facilities like an outdoor rock pool with slide and cave spas. This hotel does not accept cash as a payment method. Credit, debit and prepaid cards are accepted to buy goods and services.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Family Resort
Residential Neighbourhood
Languages Spoken
English
Location
11 Firman Drive, Coffs Harbour, New South Wales 2450 Australia
BreakFree Aanuka Beach Resort
4,293 reviews
Getting there
Car recommended
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The BreakFree Aanuka Beach Resort garners mixed feedback, with its stunning location and tranquil, rainforest-like atmosphere earning praise from many guests. However, some visitors feel the value falls short, pointing to the overpriced services and outdated facilities. Guests have called out the resort's amenities, such as pools and tennis courts, though the presence of areas under renovation or inoperative can mar the experience.
Room conditions often disappoint, with travelers citing a need for refurbishment and enhanced cleanliness. Despite some friendly staff interactions, service is frequently noted as sluggish and lacking effective communication.
Location
Convenient
Atmosphere
Uninspiring
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Underwhelming
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We stayed at the resort with family for a milestone birthday. We chose the resort because of its great location, once there we didn't have to go anywhere else for activities or entertainment. The staff were welcoming and accommodating. But the property itself, particularly the rooms left a little to be desired. Between us we'd booked 2 x 2 bedroom villas and a single hotel style room. In our 2 bedroom villa (number 81) the air conditioner in the main room didn't work and could not be repaired. We were offered to relocate but did not wish for the hassle as we'd already unpacked and settled. The washing machine had a broken leg and could not be used. The couch was old and hagged and had no support left - could not get out of it once seated in it. The carpet was starting to lift in the main room around the ensuite door. The hair dryer did not work in the second 2 bedroom villa (number 98) or the hotel style room (number 76a). The air conditioning unit in next door unit 76 rattled loudly all night and kept our family in room 76a awake all night. For $260 and $420 a night we'd expect better care of facilities that could actually be comfortable and be used. We had dinner at the restaurant - food was good, bar service was good, meal delivery was terrible. 6 of our 8 dining party had nearly finished their meals when the last 2 meals finally arrived. Staff were very friendly and accommodating and did their best to make things better for us. We were compensated generously for the non working air conditioner but it was still disappointing given we stayed on 38 degree days. Property offers many activities and all the equipment you need to enjoy them. Water park was a big hit as was easy access to the beach.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front Office Manager, Guest Services / Front Office at BreakFree Aanuka Beach Resort
Responded 27 Mar 2024
Hello, We appreciate you taking the time to leave a nice review of our property. We are delighted to hear that you enjoyed your stay at BreakFree Aanuka Beach Resort. Your feedback is very important to us. As our rooms are individually owned, we take all feedback seriously and will be passing along this recommendation of a refurbishment to the current owners. We hope to welcome you back at Aanuka Beach soon. Kind regards, Aanuka Front Office Supervisor
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Accommodation required more attention to cleaning (behind doors, walls and tiles). Very spacious and good facilities.
Restaurant- good menu. Disappointed in one dish. We provided feedback on this and did not eat the dish. Expected to receive refund or be offered a complimentary dish as compensation which we did not receive. Further staff training required.
We love Aanuka and likely to return.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip:Dining is not available on certain days.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front Office Manager, Guest Services / Front Office at BreakFree Aanuka Beach Resort
Responded 27 Mar 2024
Hello, We apologise for our restaurants not meeting your requirements. We really appreciate your feedback so we can pass it on to higher management to insure that we can improve our guest’s requests to provide better service amongst our resort. Kind Regards, Aanuka Front Office Supervisor
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The location is perfect, so close to everything. The resort is well appointed with 2 main pool areas, plenty of seating and room. The kids pool area has multiple pools, BBQs that are cleaned daily a spa and a slide. We used the tennis court next to the kids pool area which was conveniently located as we had a large group and could take turns. Our unit was lovely. It had 2 main bedrooms both with ensuites, air con and decks with seating. There were 2 other bedrooms with 2 singles in each and a main bathroom with spa. We had a group of 8 and the living area was ample and spacious. The grounds are beautiful and well maintained. We thoroughly enjoyed our stay and will definitely be back again next year.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front Office Manager, Guest Services / Front Office at BreakFree Aanuka Beach Resort
Responded 27 Mar 2024
Hello, We appreciate you taking the time to leave such a nice review of our property. We are delighted to hear that you had a wonderful experience at BreakFree Aanuka Beach Resort, and can’t wait to welcome you back when you return. Thank you, Aanuka Front Office Supervisor
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We were booked to stay for 4 nights and left after 3. Hotel was advertised as disability friendly but slopes did not meet the standard for wheelchair access, many stairs and no lifts made access to restaurant and pools awkward for folk with a walking problem. Saw a woman with a wheelchair that she couldn't use to access the restaurant / bar and needed to be helped by family to enjoy what appeared to be a family get together. Rooms were not serviced - I expected that towels would be refreshed every 2 days along with a check on basics like toilet paper, bathroom amenities and washing up materials. Service in the restaurant was poor and food was poor quality and overpriced. I would have given a lower rating had it not been for the friendly and helpful reception staff.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front Office Manager, Guest Services / Front Office at BreakFree Aanuka Beach Resort
Responded 27 Mar 2024
Hello, We appreciate you taking the time to leave a review of your stay at BreakFree Aanuka Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Aanuka, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we will address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Aanuka Front Office Supervisor
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Unfortunately, my stay at Aanuka Beach Resort was far from what I expected for a resort experience. For a resort this size you’d expect a place to store baggage after check-out, unfortunately they didn’t and they put the suitcase against the wall in the reception area.
Room 117, a 10 minute walk from the main area and reception, we had to go through a gate which was on a bridge. The gate key would not work and we saw multiple guests have this same issue.
Several amenities were either not functioning or in poor condition. The clock had a dead battery, and there was a strong unpleasant odor in the bathrooms. There was also no TV in the upstairs, no downstairs air conditioner, and the windows were very difficult to open and close. The built-in cupboard doors didn't close properly, and blinds were missing pieces. The carpet was filthy, with stains. Furniture looked like it was picked up from curb collection. On top of that, the facility had a significant power outage during dinner peak 6:30 pm until 8:30 pm, and when the power returned, there was an hour + wait for food, with a very limited menu.
On a seperate night we ate at the restaurant with an hour wait on a Friday night. The experience felt disorganised, with entrees being served after the main meals. This isn’t the level of service I expect from a resort. The smoked wings were very average and the cheeseburger felt like it was an old burger, however the fish tacos and garlic and cheese pizza were amazing and fresh. Went to order an ice chocolate and iced latte and was told they have no ice cream or cream so it’s just the mix and crushed ice this was mid Saturday morning.
Additionally, we had a moth issue in and outside the room and when we requested bug spray by reception, we were told “we are a bit short staffed and they'd look into it”—but never heard back. Terrible reception everywhere although that’s no fault of theirs. Had to ask for the wifi password and then if worked reasonably well.
Despite these issues, I will say the lounge area and pool were fantastic, we attended a wedding at the resort and the wedding facilities were exceptional. The main pool was closed for renovations. The breakfast, priced at $39, offered great options, including hasbrowns, mushroom, cereal, toast, musli, fresh juice etc.
Overall, this resort is in desperate need of updates to the rooms and better management. For the price, I’ve stayed at caravan parks with better facilities. Customer service was subpar, and the rooms fell far short of expectations. There seems to be a significant effort put into maintaining the beach house, but the rest of the resort just doesn’t measure up.
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Date of stay: November 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrew Parr, General Manager at BreakFree Aanuka Beach Resort
Responded 15 Nov 2024
Hello, We appreciate you taking the time to leave a review of your stay at BreakFree Aanuka Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Aanuka, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we will address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Breakfree Aanuka Beach Resort
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Can you imagine a property that, by their own admission advertises wifi internet but doesn’t provide it? One that suffers from an extreme lack of maintenance, where your room is unclean, where just to plug our phone in, you need to move the bed. But don’t worry cause the provider we have (one of Australia’s largest) doesn’t cover that area anyway so you have no phone, no mobile internet and no wireless internet.
At least in the morning, you would want a reasonable breakfast. When you arrive at the breakfast restaurant you have one of the most amazing beach views, the location is ideal but when you release much of the hot food in the buffet is dangerously warm, not hot but almost cold. When you tell the staff, they scoop up some food for you (from the cool buffet) and go and microwave it and present it at your table, a major food safety risk, To be fair, the staff at breakfast were friendly but the maintenance of their bain maries was what let them down.
I am not angry, just disappointed. I wanted to bring the family here for a major family holiday but the kids would kill me.
The location is ideal, the grounds although not well maintained are tremendous and some of the facilities like the kids play pool appears excellent but the overall maintenance and the general upkeep of the facility appears that the owners or accounts have said ‘sweat the assets’.
The place is just falling apart - its very sad - clearly it was loved at some stage in the past.
My recommendation, Drive Past, Do Not Stop, Do Not Pass Go and do Not pay $200
The Most disappointing part is that it is Accor Branded and pulls the Group Down . . .
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Date of stay: September 2022
Location
Service
Sleep Quality
Room Tip:Best to look elsewhere but if you must book here, ring reception and ask them for a “Newer” room...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lots of things to say about this resort. Booked direct for 3 nights. Sun 20th - Wed 23rd Oct with another couple celebrating their 40th wedding anniversary who booked there own 2 bedroom apartment Arrived 2.30pm Sunday pleasant greeting - Our room 108A was at the rear end of the resort which is a good 10 mins walk away from reception over a bridge with a locked gate. We later learnt that the bar / restaurant / was non operative due to major electrical fault for our entire stay - main pool area non operative due to renovations. Room renovations next door to us made it impossible but after complaining we were kindly moved on the Monday to the front half of the resort to a lovely but dated suite 112. The resort overall is lovely and has a lot going for it especially for families with children - excellent recreation facilities and once all renovations are complete it will makes a lovely holiday experience. Staff were great and did there best under difficult conditions. To sum up - we were unlucky - we paid a premium price for a resort which was not really functional so had to drive to other places to eat -:which for us really a huge disappointment and management should be ashamed that we along with other guests were not offered some form of compensation for the non delivery of services and facilities promoted and advertised.
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Date of stay: October 2024Trip type: Travelled with friends
Room Tip:The Resort is separated by an internal bridge and a locked gate and presently undergoing major...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrew Parr, General Manager at BreakFree Aanuka Beach Resort
Responded 5 Nov 2024
Hello, We appreciate you taking the time to leave a review of your stay at BreakFree Aanuka Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Aanuka, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we will address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Aanuka Beach Resort
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We have been to this resort a few times now and we love the convenience of it being a resort yet we can stay in a self contained unit. the units are spacious and have all u need to be comfortable they are a little dated but fine for a holiday rental. the use of the 3 pools is an added bonus. Being so close the the beach is what we also love. once we get settled into our unit we really feel like we have a lot of privacy also it’s quiet and you are surrounded by nature. It’s a great family holiday resort. The units are air conditioned, have a dishwasher, clothes washer and dryer, and a full kitchen. We were very happy with our stay and will definitely be back again. Also a big shout out to checkin staff Maddi and manager Felicity who really helped us and made us feel welcomed and valued. I wanted to also give a shout out to Toby one of the cleaners who was very helpful and prompt when we needed extra supplies in a room. Thanks for a great stay
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front Office Manager, Guest Services / Front Office at BreakFree Aanuka Beach Resort
Responded 27 Mar 2024
Hello, We appreciate you taking the time to leave such a nice review of our property. We are delighted to hear that you had a wonderful experience at BreakFree Aanuka Beach Resort, and can’t wait to welcome you back when you return. Thank you, Aanuka Front Office Supervisor
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We stayed at the resort for 3 nights and booked a 3 bedroom villa for the stay. The booking was made via the Accor App and I was surprised to receive ZERO housekeeping throughout the stay. Our villa was not cleaned and we had to constantly go up to reception to collect towels, toilet paper, ask questions because nobody answered the internal phone lines.
On our last night of stay, we wanted to have a nice quiet meal at the restaurant however were greeted by a very frustrated staff member who made us feel as though it was a burden for us to be there. Not only was she rude but also had the indecency to throw a wash cloth on the table as it she was doing us a favour by cleaning our table. We decided not to dine in the restaurant after this episode and as I was having a conversation with the restaurant supervisor, another staff member came up and asked if we wanted to place an order because the kitchen was about to close. Just shows how well the staff is groomed to deal with customers.
The next morning when I approached reception to get a copy of my invoice, the reception staff member said, she can't provide a tax invoice because I made a booking via the "App" and will get an invoice on my email later in the day. Bear in mind, this is not a third party application that was used to make the booking but the Accor App which is owned by Accor itself.
Very disappointed with the overall stay at this property.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front Office Manager, Guest Services / Front Office at BreakFree Aanuka Beach Resort
Responded 27 Mar 2024
Hello, We appreciate you taking the time to leave a review of your stay at BreakFree Aanuka Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Aanuka, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we will address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Aanuka Front Office Supervisor GOOD BUT REFURBISHMENT NEEDED
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Reception staff were extremely rude, unhelpful and inflexible. On checking in, reception makes you sign a contact making guests promise to remove all rubbish, wash all dishes and leave room as you found it or be penalised. My dinner was cold. I was refused a whisky neat. The room was dated. No laundry facilities.
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front Office Manager, Guest Services / Front Office at BreakFree Aanuka Beach Resort
Responded 27 Mar 2024
Hello, We appreciate you taking the time to leave a review of your stay at BreakFree Aanuka Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Aanuka, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we will address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Aanuka Front Office Supervisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Coffs Harbour area.
PRICE RANGE
AU$159 - AU$264 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
breakfree aanuka beach hotel coffs harbour, hotel breakfree aanuka beach
LOCATION
AustraliaNew South WalesCoffs Harbour
NUMBER OF ROOMS
150
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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