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Novotel Canberra

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#22 of 58 Hotels in Canberra
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Novotel Canberra
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3,151 Reviews from our TripAdvisor Community

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Showing 3,108: English reviews
Reviewed 2 weeks ago via mobile

Stayed at the Novotel Canberra for one night. Great location, close to the Civic Centre shopping and food places. To the National Gallery of Australia, Library, Questacon, etc. Also if coming by Murray's buses from Sydney, the depot is just behind the hotel. The room was clean and spacious. We had two single beds which were comfortable. Tea and coffee...

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Helpful?
Thank Geraldine H
Nathan F, General Manager at Novotel Canberra, responded to this review

Dear Geraldine H, Thank you for your feedback regarding your recent stay with us at Novotel Canberra. I am pleased that you have enjoyed the central location of the hotel and cleanliness of the property. I will pass on your feedback to my team and we look forward to welcoming you back to Novotel Canberra again soon. Kind regards, Nathan...

A TripAdvisor Member
1 review
Reviewed 2 weeks ago via mobile

I was recently involved in a serious, car accident a few metres away from the Novotel Hotel. Fortunately no-one was injured but I was alone, shaken, emotionally drained and about to have a breakdown. I noticed the hotel across the road and with the help of a Good Samaritan I entered the hotel. That Good Samaritan informed the manager that...

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Helpful?
Thank A TripAdvisor Member
Nathan F, General Manager at Novotel Canberra, responded to this review

Dear H, It was an absolute pleasure to receive your feedback regarding your recent stay with us. I am sorry about the circumstances that landed you in the hotel however I am so pleased that my team were able to make your stay as comfortable as possible during your terrible experience. I can assure you that I have passed on...

Merimbula, Australia
Reviewed 2 weeks ago

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Lorraine S
Nathan F, General Manager at Novotel Canberra, responded to this review

Parramatta, Australia
Reviewed 2 weeks ago

I often stay at Accor hotels and this one was comfortable but dated. I certainly wouldn't agree that it was of 4* quality. There was no vanity in the bathroom, which meant that I had to shave in the small vanity area situated just outside the bathroom. It was very cluttered. Probably not worth the price of 4*, I would...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank FlynnMallia
Nathan F, General Manager at Novotel Canberra, responded to this review

Dear FlynnMallia, Thank you for your feedback regarding your recent stay with us at Novotel Canberra. I am pleased that you found the hotel to be comfortable however I am sorry that the standard of the hotel did not meet your expectations. I will pass on your feedback to my team and it is our hope that you will give...

Armidale, Australia
Reviewed 2 weeks ago

This hotel is a little over 1km from the Convention Centre, should that be your destination, or other places in that area (theatre centre, casino etc), and just around the corner from the Canberra Centre and the surrounding restaurants and shops. The staff were very professional and helpful. The rooms ok, but not great, and I found the rather soft...

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Helpful?
Thank mark p
Nathan F, General Manager at Novotel Canberra, responded to this review

Dear mark p, Thank you for your feedback regarding your recent stay with us at Novotel Canberra. I am pleased that you have enjoyed the central location of the hotel and the service provided by my team. I will pass on your feedback to all staff and we look forward to welcoming you back to Novotel Canberra again soon. Kind...

London, United Kingdom
Reviewed 2 weeks ago

It was a shock to arrive, and find that despite paying $300 a night there was no free wifi! The details on Expedia said 'Entertainment - WiFi and wired Internet access', as well as TV, which many (like me) will likely read as entailing free wifi. Ive stayed at a few hotels in central Canberra, and this is very unusual.

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Helpful?
Thank Jon F
Nathan F, General Manager at Novotel Canberra, responded to this review

Dear Jon F, Thank you for taking the time to tell us about your experience at the Novotel Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We...

Sydney, Australia
Reviewed 2 weeks ago

Its a simple equation: in the heart of the capitol, a short stroll from the NGA and within the precinct that is a mother-load of unparalleled mix of galleries museums and cafes that seriously gives the major cities on the eastern seaboard, a run for their money... Perfection in comfort, quiet and delicious unobtrusive service

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Helpful?
Thank Eli B
Nathan F, General Manager at Novotel Canberra, responded to this review

Dear shahsa b, Thank you for your review of your recent stay with us at Novotel Canberra. I am pleased that you have enjoyed all aspects of your stay with us and I will pass on your feedback to my team. We appreciate the feedback and we look forward to welcoming you back to Novotel Canberra again soon. Kind regards,...

WEST PENNANT HILLS
Reviewed 2 weeks ago

Review collected in partnership with Accorhotels.com
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Helpful?
Thank kfceyes2016
Nathan F, General Manager at Novotel Canberra, responded to this review

Brisbane, Australia
Reviewed 3 weeks ago

The Novotel delivers what it promises, it is a straight forward and good value hotel. Check in smooth and warm. The rooms are OK, staff are friendly, the location is central. No view on this occasion the room looked over the exit of the bus terminal but I wasn't there for long. It isn't luxurious but in times of high...

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Helpful?
Thank Ross Y
Nathan F, General Manager at Novotel Canberra, responded to this review

Dear Ross Y, Thank you for your feedback regarding your recent stay with us at Novotel Canberra. I am pleased that you have enjoyed the central location of the hotel and service provided by my team. I will pass on your feedback to all staff and we look forward to welcoming you back to Novotel Canberra again soon. Kind regards,...

Townsville, Australia
Reviewed 3 weeks ago

The dining room staff are lovely, the housekeeping are friendly, but the reception area.....! We chose Novotel as a change from our regular choice and were prepared for a price difference, however we were not aware that when parliament sits the regular rooms suddenly become 'Executive Suites' and the price doubles (apparently it's the fold-out lounge that does it) be...

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Helpful?
Thank ClanLaguna
Nathan F, General Manager at Novotel Canberra, responded to this review

Dear ClanLaguna, Thank you for taking the time to tell us about your experience at the Novotel Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Novotel Canberra offers premium 4.5 Star hotel accommodation in the heart of the nation's capital and close to the retail, entertainment and business district. Novotel Canberra features 286 rooms, suites and apartments, all with a comfortable, modern design. The hotel features an indoor heated swimming pool, sauna, spa and gym. Please note that the pool, spa and sauna will be closed from 26 April 2016 until 30 May 2016 during refurbishment of the pool and spa area. Enjoy the onsite One Restaurant for breakfast and dinner 7 days, while One Bar offers all day dining and drinks. ... more   less 

Additional Information about Novotel Canberra

Address: 65 Northbourne Ave | Act, Canberra 2601, Australia
Region: Australia > Australian Capital Territory > Canberra
Price Range: $154 - $424 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Canberra 4.5*
Number of rooms: 286
Reservation Options:
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Also Known As:
Novotel Canberra Hotel Canberra
Accor Canberra
Canberra Novotel
Hotel Style:
#1 Green Hotel in Canberra
#12 Romantic Hotel in Canberra
#13 Family Hotel in Canberra
#14 Business Hotel in Canberra
#20 Luxury Hotel in Canberra
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Canberra staff and other travellers.
5 questions
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Canberra, Australia
10 months ago
Birmingham, United Kingdom
over a year ago
Sydney, Australia
over a year ago

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Questions? Get answers from Novotel Canberra staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A good room would be at another hotel”
 of 5 bubbles GrannyWanderer, 23 Mar 2017 | Read review
“room 303 needs to be completly smartened up, bad carpet the bed is definitely not a queen size, room 728, quite nice and comfortable. But as I said it was amusing to see what next would go awry...”
 of 5 bubbles R9326XFrobinc, 22 Mar 2017 | Read review
“More comfortable pillows”
 of 5 bubbles patriciagI8349CR, 18 Mar 2017 | Read review
“Check room first?”
 of 5 bubbles markp759, 6 Mar 2017 | Read review
“Price of rooms double when parliament sits. Valet parking is mandatory except on Thursdays (but you till have to pay for it).”
 of 5 bubbles ClanLaguna, 2 Mar 2017 | Read review
5 of 5