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Hyatt Hotel Canberra

Hyatt Hotel 120 Commonwealth Ave, Canberra 2600 Australia
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Traveller (837)
360
Panoramas (10)
Room & Suite (484)
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About

#6 of 61 hotels in Canberra
Location
Cleanliness
Service
Value
Travellers' Choice
Heritage Listed Hotel which retains many of the classic Art Deco design elements of the original building built in 1924.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Coffee shop
Tennis court
Babysitting
Taxi service
Wifi
Indoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
On-demand films
Iron
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Charming
Languages Spoken
English
4411Reviews11Q+A100Room tips

Reviews
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mitime656 wrote a review 19 Feb
1 contribution
Excellence in service, location and amenities. Food for Coeliac people (special requests) was excellent too.. Found the heating a little uncomfortable as was the lack of top bed sheeting. I'd prefer a sheet rather than a doona top.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from A Heeney, Owner at Hyatt Hotel Canberra
Responded 4 days ago
Dear mitime656, Thank you for taking the time to review your recent stay. Firstly, thank you for your lovely compliments towards our beautiful hotel and your observations on the Coeliac food options that we offer - it is very much appreciated. Please know that your feedback on the heating issues you experienced in your room has been shared with our Director of Rooms for his immediate review and we apologise for the disappointment this caused. Kind regards, the Hyatt Hotel Canberra Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ASSINDIA1 wrote a review 18 Feb
Sydney, Australia146 contributions67 helpful votes
We have stayed here often when I was still working and we always enjoyed the atmosphere and ambience, the spacious rooms the great bathrooms with a decent bathtub, the buffet breakfasts and dinners and the very courteous staff. Now retired we celebrated a 70th Birthday here and we are still impressed coming back after a few years. It is still our favourite hotel in Canberra. The staff has changed a bit (more multicultural) but always very friendly and courteous and it is a pleasure to talk to them.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from A Heeney, Owner at Hyatt Hotel Canberra
Responded 4 days ago
Dear ASSINDIA1, Thank you for your fabulous review of our iconic property. It was wonderful to read that we are your favorite hotel in Canberra and that you had such an enjoyable visit, especially on the occasion of celebrating a 70th birthday. As always, it was our pleasure having you and we look forward to welcoming you back again soon. Warmest regards, the Hyatt Hotel Canberra Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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sambn8765 wrote a review 16 Feb
1 contribution
This hotel is in a good location but it’s too old and needs some renovations all around the hotel is floured by carpet and I think that’s why everywhere stinks , also most of Asian staff can’t speak English well to understand what’s your requesting
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from A Heeney, Owner at Hyatt Hotel Canberra
Responded 4 days ago
Dear sambn8765, Thank you for taking the time to review your recent stay. Naturally we are very disappointed to read your feedback, as this is certainly not the service or experience we pride ourselves on. We do appreciate your observations and sincerely hope to have the opportunity to welcome you back to our hotel. Kind regards, the Hyatt Hotel Canberra Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ianhx1954 wrote a review 15 Feb
1 contribution
A beautiful and well maintained property with a sense of calm and courtesy about the place. Very comfortable room and with all the trimmings a guest would expect. Easy access to Parliament and also the CBD.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from A Heeney, Owner at Hyatt Hotel Canberra
Responded 4 days ago
Dear ianhx1954, Thank you for your wonderful review of our beautiful Heritage Hotel. We take immense pride in knowing that our guests enjoyed their whole experience with us, including soaking up the attractions Canberra has to offer. We very much look forward to welcoming you back soon. Warm regards, the Hyatt Hotel Canberra Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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julesB9941IL wrote a review 15 Feb
1 contribution
Great location and very central for me as I had a great deal of running around to do in our Nations Capital. The staff are always welcoming and very professional and I would highly recommend the stay.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from A Heeney, Owner at Hyatt Hotel Canberra
Responded 4 days ago
Dear julesB9941IL, Thank you for taking the time to review your recent stay with us. We are delighted to read that you had a great stay and would highly recommend our hotel to others staying in Canberra. We look forward to welcoming you back again soon. Kindest regards, the Hyatt Hotel Canberra Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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jfjjj wrote a review 13 Feb
Sydney, Australia1 contribution
The basic servicing experience was incredibly disappointing. Despite being two occupants, we consistently received only one dental kit per day. Slippers were not provided daily, and there was no tissue box or basic utensils in the room. When we raised these concerns with the front desk, they poorly managed the issue.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from A Heeney, Owner at Hyatt Hotel Canberra
Responded 4 days ago
Dear jfjjj, Thank you for taking the time to review your recent stay. Naturally we are disappointed to read your review, as this is not the service we strive to provide to our valued guests. We absolutely appreciate your feedback and please know your experience has been shared with both our Director of Rooms and Housekeeping Team for their immediate review. Please accept our sincere apologies and we do hope to welcome you back in the future. Kind regards, the Hyatt Hotel Canberra Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Peter P wrote a review 11 Feb
2 contributions
Possibly the best presented hotel I have stayed in. Rooms are generous in size and well equipped. Staff were always helpful and easy to deal will. A rarity when the cleaning staff great you when they see you.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from A Heeney, Owner at Hyatt Hotel Canberra
Responded 1 week ago
Dear Peter P, Thank you for your fantastic review of our iconic hotel. We are delighted to read that you had a wonderful stay with us and for the kind compliments, particularly towards our dedicated and friendly team. We very much look forward to welcoming you back again soon. Warmest regards, the Hyatt Hotel Canberra Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jen35518 wrote a review 10 Feb
2 contributions
Loved my stay, comfortable bed with room darkening curtains and cooling. Bathroom is very luxurious and has a great bath with all the amenities however some bath crystals or bubble bath would have been nice. Overall one of the best in Canberra.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from A Heeney, Owner at Hyatt Hotel Canberra
Responded 1 week ago
Dear Jen35518, Thank you so much for taking the time to share your recent experience and feedback with us - we very much appreciate our guest's valuable comments and suggestions and we hope to have the opportunity to welcome you back again soon. Kindest regards, the Hyatt Hotel Canberra Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Regina F wrote a review 8 Feb
2 contributions
Love the Hyatt Canberra spacious rooms, friendly helpful service, delicious food at all hours, easy to park, great pool, gym and proximity to the lake and parliament. Was a great place to splurge on a luxurious stay
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from A Heeney, Owner at Hyatt Hotel Canberra
Responded 1 week ago
Dear Regina F, Thank you for your wonderful review of our elegant Heritage Hotel. We take pride in knowing that our guests enjoyed their whole experience with us, including soaking up the attractions Canberra has to offer, our fabulous facilities and delicious dining options. We look forward to welcoming you back soon. Warmest regards, the Hyatt Hotel Canberra Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mojopagoda wrote a review 5 Feb
Melbourne, Australia6 contributions7 helpful votes
I used to be a fan of this hotel and have stayed in a suite for a week, 10 years ago. Have had numerous events here in the past. I won’t be staying here again. Staff are all very untrained now, shockingly so. Hyatt is using it as a training ground? Language training? Eg one waiter reached in front of me, no warning, with a hot soup bowl to deliver to another guest, narrowly missing my left eye. He did it again with another plate. If I had moved forward I would have had a knife in the eye. Ridiculous. All staff I engaged with did not have basic manners (except 1 concierge). Not good enough. Plus the shower had water running under the door all the way to the toilet. So you had wet feet. The aircon didn’t work properly and don’t look under the cushions on the couch (I dropped a cufflink) as you might find months worth of crumbs. Yuck.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from A Heeney, Owner at Hyatt Hotel Canberra
Responded 2 weeks ago
Dear mojopagoda, Thank you for staying at our hotel and for taking the time to provide valuable feedback. We are so sorry to hear of the disappointment that occurred during your most recent stay, especially as this is not the service we pride ourselves on delivering. Our team will be reaching out to personally follow up on your feedback. Kind regards, the Hyatt Hotel Canberra Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$253 - AU$370 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt canberra, canberra hyatt
LOCATION
AustraliaAustralian Capital TerritoryCanberra
NUMBER OF ROOMS
252
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HYATT HOTEL CANBERRA (AU$259): 2024 Prices & Reviews - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Hyatt Hotel Canberra
Which popular attractions are close to Hyatt Hotel Canberra?
Nearby attractions include Museum of Australian Democracy (0.6 km), Lake Burley Griffin (0.9 km), and Parliament House (1.0 km).
What are some of the property amenities at Hyatt Hotel Canberra?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hyatt Hotel Canberra?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Hotel Canberra?
Guests can enjoy an on-site restaurant and free instant coffee during their stay.
Is parking available at Hyatt Hotel Canberra?
Yes, parking is available to guests.
What are some restaurants close to Hyatt Hotel Canberra?
Conveniently located restaurants include Water's Edge Restaurant, Canberra Southern Cross Yacht Club, and The Promenade Cafe - Hyatt Hotel Canberra.
Are there opportunities to exercise at Hyatt Hotel Canberra?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Hyatt Hotel Canberra?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Hotel Canberra offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hyatt Hotel Canberra?
Many travellers enjoy visiting National Archives of Australia (0.9 km), Calthorpes' House (3.0 km), and Mugga-Mugga Cottage (6.2 km).
Does Hyatt Hotel Canberra have any great views?
Yes, guests often enjoy the park view available here.