Ramada by Wyndham Diplomat Canberra
1,056 reviews
#11 of 68 Hotels in Canberra
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2 Hely St (2 Hely St), Canberra 2603 Australia
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
USD 133
Free cancellation until 03/05/21
USD 133
Free cancellation until 02/05/21
USD 116
Booking.comUSD 133
Hotels.comUSD 133
eDreamsUSD 133
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
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Panoramas (8) Room & Suite (188)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 17/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Ramada by Wyndham Diplomat Canberra
Updated 17/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#11 of 68 hotels in Canberra
Location
Cleanliness
Service
Value
Travellers' Choice
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Hot bath
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Banquet room
Meeting rooms
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Room service
Safe
Coffee / tea maker
Flatscreen TV
Electric blanket
Bath / shower
Seating area
Telephone
Iron
Wake-up service / alarm clock
Minibar
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Charming
Languages Spoken
English
Location
Full view
57Somewhat walkable
Grade: 57 out of 100
52Restaurantswithin 1 km
8Attractionswithin 1 km
1,056Reviews2Q+A100Room tips
Reviews
Traveller rating
- 333
- 495
- 172
- 40
- 17
Time of year
Traveller type
Language
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- English
Popular mentions
We were disappointed to find that there was a forty minute wait for dinner due to a large conference being held at the hotel. We were also disappointed that there was no breakfast offered on a Sunday morning. However, the room was very comfortable.
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Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from PAUL GRIFFITH, Guest Services / Front Office at Ramada by Wyndham Diplomat Canberra
Responded today
Good Evening Thank you for taking the time to share some feedback from your stay I apologize for the wait you experienced with the restaurant, while we did have a large conference on I will be following up with the restaurant Manager to look into the staffing level and ensure that the restaurant is better staffed moving forward. We will be restarting our breakfast of a weekend next weekend We look forward to welcoming you back on your next visit to Canberra and hopefully enjoy a more relaxing dinner experience Kind Regards Paul Griffith guest Service Manager
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Spent last night at the Ramada, and thoroughly enjoyed it. Our room was large, light, with modern styling in shades of white, black and dark blue - very comfortable, as was the bed. Our meals were coach-style, alternates of fall-off-the-bone delicious lamb shanks or barramundi (reported as lovely), followed by 2 desserts. Breakfast this morning was plates of bacon, sausage, mushrooms, tomato, scrambled egg, hash browns and toast (Buffet-style is at present taboo) and delicious, but mor than I could eat.COVID precautions were evident everywhere.
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Date of stay: April 2021
Value
Rooms
Service
Helpful
Response from PAUL GRIFFITH, Guest Services / Front Office at Ramada by Wyndham Diplomat Canberra
Responded today
Good Evening Thank you for taking the time to share some feedback from your stay It was nice to hear that you enjoyed your stay while visiting the Gallery I will share your comments with my team We look forward to welcoming you back on the next bus tour Kind Regards Paul Griffith Guest Service Manager
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First of all nobody answered my call to take the initial booking. I then booked using an online third party site. On arrival I was charged another $200 security holding deposit. I was trapped in continuing with the booking because the money for the stay was already paid. There is no breakfast on weekends except a ‘grab and go’ snack bar near reception. On the weekday morning I stayed, I attempted to order room service breakfast. I was the told it was not possible, I would have to go to the restaurant. I lost valuable time and was late for my first meeting, because the only option I had was to sit and wait in the restaurant. Four phone calls were then made over the course of a week to retrieve the $200 and to get something as simple as my receipt for the stay. This had the potential to be an ongoing arrangement due to work commitments, but not now. The draw card is that this hotel is much cheaper than others in the area. Always remember, you get what you pay for. The unnecessary pressure with time frames and repeated attempts for basic things such as a receipt would not make it worth my while returning. The $200 still remains outstanding and I have been advised it’s my responsibility to follow up with my bank. Think carefully if you’re prepared to accept the inconvenience for cheaper accommodation. If you are, then it’s the place for you. If you’re not into dealing with all the issues I’ve mentioned, give it a wide birth.…
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Date of stay: March 2021
Helpful
Response from PAUL GRIFFITH, Guest Services / Front Office at Ramada by Wyndham Diplomat Canberra
Responded 2 weeks ago
Hi Angela Thank you for reaching out to us to let me know the issues you experienced during your stay I would firstly like to apologize to you that it is obvious that we have fallen short in a number of areas regarding service. We are reviewing our breakfast and will be restarting breakfast available on weekends. This will definitely be available for rooms service as well on any day I do appreciate you taking the time to speak to me on the phone to go through all the issues you experienced during your stay As discussed please e mail me when you are planning your next visit to Canberra and I will ensure that you are very well looked after and that your stay is both enjoyable and relaxing I look forward to hearing from you in the very near future and to welcoming you back very soon Kind Regards Paul Griffith Guest Service Manager
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Rooms were excellent, comfy beds, easy parking, friendly staff. Have probably overplayed the covid game with the pool closed (no chlorine?), gym closed, gardens grounds unswept, no breakfast except cold takeaway. Only 2 staff on some times for reception and bar, although they are very efficient. Lift is handy
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Date of stay: February 2021
Value
Location
Service
Room Tip: all rooms share an internal atrium access
See more room tips
Helpful
Response from PAUL GRIFFITH, Guest Services / Front Office at Ramada by Wyndham Diplomat Canberra
Responded 4 weeks ago
Good Afternoon Thank you for taking the time to share some feedback from your stay It was nice to hear that you you enjoyed you stay but we do have some areas that we have fallen short in We are in the process of considering when to reopen areas such as the pool and gym, I will be addressing your concerns regarding the garden with my Maintaince team and asking them to address this We have now re opened our restaurant for breakfast from Monday to Friday and will be looking at extending that to weekends in the next few weeks We look forward to welcoming you back on your next visit to Canberra Kind Regards Paul Griffith Guest Service Manager
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An OK hotel, but nowhere near the quality of some of Canberra's newer hotel stock, and the difference is not fully reflected in the price (but does account for why there were still rooms to be had here when all the other hotels nearby were fully booked). The restaurant is soulless, and the menu unimaginative. There were special steak/schnitzel deals, but I opted for the "authentic Italian pizza". It's not. That said, the rooms were large and clean, and the bed comfortable.
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Date of stay: December 2020Trip type: Travelled on business
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from PAUL GRIFFITH, Guest Services / Front Office at Ramada by Wyndham Diplomat Canberra
Responded 4 weeks ago
Good Afternoon Thank you from sharing some feedback from your stay It is disappointing to hear that we have fallen short in some areas and I will be addressing your feedback regarding the restaurant and menu with our chef It was nice to hear though that the rooms were comfortable for your stay I hope we have the chance to welcome you back on your next visit to Canberra Kind Regards Paul Griffith Guest Service Manager
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PRICE RANGE
USD 77 - USD 135 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
diplomat canberras boutique canberra
FORMERLY KNOWN AS
Diplomat Boutique Hotel
LOCATION
AustraliaAustralian Capital TerritoryCanberra
NUMBER OF ROOMS
67
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Claim Your Listing Frequently Asked Questions about Ramada by Wyndham Diplomat Canberra
Which popular attractions are close to Ramada by Wyndham Diplomat Canberra?
Nearby attractions include Old Bus Depot Markets (1.1 km), Scott Leggo Gallery (0.9 km), and Power Kart Raceway (0.2 km).
What are some of the property amenities at Ramada by Wyndham Diplomat Canberra?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Ramada by Wyndham Diplomat Canberra?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Ramada by Wyndham Diplomat Canberra?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Ramada by Wyndham Diplomat Canberra?
Yes, free parking is available to guests.
What are some restaurants close to Ramada by Wyndham Diplomat Canberra?
Conveniently located restaurants include Aubergine, Pomegranate, and Banana Leaf.
Are there opportunities to exercise at Ramada by Wyndham Diplomat Canberra?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Ramada by Wyndham Diplomat Canberra?
Yes, dry cleaning and laundry service are offered to guests.
Does Ramada by Wyndham Diplomat Canberra offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Ramada by Wyndham Diplomat Canberra?
Many travellers enjoy visiting Mugga-Mugga Cottage (3.0 km), Calthorpes' House (2.4 km), and Albert Hall (3.4 km).
Is Ramada by Wyndham Diplomat Canberra accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.