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Mercure Canberra
39 Limestone Avenue Corner of Ainslie & Limestone Ave, Canberra 2612 Australia
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Avg. AU$244 /night, 12/11 - 12/12
AU$399
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AU$274
per night
AU$149
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4.0
#22 of 62 hotels in CanberraLocation
Rooms
Value
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Welcome to Mercure Canberra, a part of Canberra's history Originally known as the Hotel Ainslie, Mercure Canberra was built to provide accommodation for public servants relocating to Canberra to support the transfer of the Commonwealth Parliament. It is one of eight remaining government built hotels or hostels from Canberra's first stage of development in the 1920s and is listed in the Register of the National Estate. Mercure Canberra is historically significant for its important role in the development of North Canberra and the forging of its community identity. While maintaining many original features, the hotel embraces the need for 21st century comforts to ensure you feel welcome and have an enjoyable stay. Our 129 guest rooms are well appointed and have been decorated in keeping with the heritage style of the building. Our Standard rooms are located in the Heritage wing, with the layout and style of room not changing from the hotels' original days. For those looking for a more modern layout, you may wish to select one of our Superior or Deluxe Loft rooms in the newer part of the building. Our guests have the option to dine at our onsite Courtyard Restaurant serving modern Australian cuisine in the evening and a choice of Continental or Buffet breakfast in the morning. Those looking for a more casual dining experience can enjoy Bistro style meals from our Olims Bar & Bistro, a favourite spot for hotel guests and locals to mingle, serving Craft Beers & Cider from our very own Lovedale Brewery Our location is ideal. 600m from the Australian War Memorial commemorating those who serve our country, both past and present. Most of Canberra's National Attractions are within 10 minutes' drive from the hotel and the CBD is and easy 10 minute walk away and offers a wide range of cafes, bars and restaurants, as well as shops and a Dendy Movie Cinema. Our team at Mercure Canberra look forward to making you feel welcome when you plan your next stay in beautiful Canberra, Australia
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Highchairs available
Taxi service
Business Centre with Internet Access
Conference facilities
Secured parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kids' meals
Special diet menus
Banquet room
Meeting rooms
24-hour security
Baggage storage
Newspaper
Outdoor furniture
Sun terrace
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Minibar
Flatscreen TV
Walk-in shower
Room service
Safe
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
On-demand films
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Classic
Residential Neighbourhood
Languages Spoken
English
Location
39 Limestone Avenue Corner of Ainslie & Limestone Ave, Canberra 2612 Australia
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 55 out of 100
55
Canberra Airport
5.6 km•
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Rental Cars
139 Restaurants
within 1 kilometer
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
The location is decent being close to the Aust War Memorial although I couldn't seem to find a bus into Civic so the options were a 15-minute walk or an Uber/taxi, yet there's lots of parking and easy access for cars.
The room itself is nice, the bed is very warm, the shower and bathroom were great, there's a mini fridge and a kettle with tea & coffee & sugar & milk, there was some free wifi which was slow but was enough to load a few basic websites.
Although I also had a heater issue as the previous reviewer in room 205, I was in room 209 and I had the heater up to 32 degrees and it was blowing out cold air, I kept it on for a solid half hour and it never warmed up. Reception apologised though and offered me free breakfast which was nice of them, otherwise I would've given this a lower rating. Although if this is a problem over multiple rooms, it's not something you want in the middle of a freezing Canberra winter.
Breakfast itself is pretty basic but does the job, $15 to $20 for a simple hot breakfast or cereal with toast is a bit high, and without walking into Civic it's the only option. For something with better flavour, try Civic or Braddon.
Would I stay here again? I suppose if the heaters were fixed & I got a good daily price, sure, but there are better options on Northbourne Avenue.
The room itself is nice, the bed is very warm, the shower and bathroom were great, there's a mini fridge and a kettle with tea & coffee & sugar & milk, there was some free wifi which was slow but was enough to load a few basic websites.
Although I also had a heater issue as the previous reviewer in room 205, I was in room 209 and I had the heater up to 32 degrees and it was blowing out cold air, I kept it on for a solid half hour and it never warmed up. Reception apologised though and offered me free breakfast which was nice of them, otherwise I would've given this a lower rating. Although if this is a problem over multiple rooms, it's not something you want in the middle of a freezing Canberra winter.
Breakfast itself is pretty basic but does the job, $15 to $20 for a simple hot breakfast or cereal with toast is a bit high, and without walking into Civic it's the only option. For something with better flavour, try Civic or Braddon.
Would I stay here again? I suppose if the heaters were fixed & I got a good daily price, sure, but there are better options on Northbourne Avenue.
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Date of stay: August 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lukas Wilfling, General Manager at Mercure Canberra
Responded 4 Aug 2020
Dear jebskulker, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, please rest assured that we have addressed the issue with the heater and please let me extend my sincere apologies for the inconvenience caused. We hope to welcome you back on your next visit to Canberra. Sincerely, Lukas Wilfling Acting General Manager M: 0423 333 916 E: gm@mercurecanberra.com.au
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We enjoy staying at this hotel. The staff are efficient yet welcoming and friendly. The spacious rooms furnished in keeping with the yesteryear theme does not detract from its comfort. The large bed and down pillows are super comfy. The large desk and equally large plush wing chair is a bonus in which to enjoy a book while gazing out upon the immaculate and pretty courtyard. We love the feel the lounges and other common areas provide emulating early Australian times. The restaurant overlooking the courtyard is modern cuisine and our venison and lamb were cooked to perfection. The hotel breakfast is generous with lots of choice. The location is quiet, leafy and just a short drive to Commonwealth Park and all Canberra has to offer. Thanks again for another comfortable stay.
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Review collected in partnership with Accorhotels.com
Date of stay: January 2020Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Really enjoyed my four nights. Bed was comfy, and the room was all I needed as a home away from home. Lovely room overlooking the courtyard and really loved the counter lunches and room service, and especially love it was Covid safe. All staff wore masks, lots of handsanitizer around, really appreciated this.
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Review collected in partnership with Accorhotels.com
Date of stay: August 2020Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lukas Wilfling, General Manager at Mercure Canberra
Responded 30 Aug 2020
Dear RacingRobyn, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling Acting General Manager M: 0423 333 916 E: gm@mercurecanberra.com.au
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
Booked this hotel for work purposes, old charm hotel, has the feel of old English charm.
Check in was quick and easy, got to the room, and found it had an old smell about it, outdated furnishings,
I went to put my phone and car keys on the bedside table when I notice black hairs on the pillows, I rang reception straight away and advised, the young girl apologised and advised I would be moved to another room.
Once I moved to the other room, I checked the bedding, only to find more hairs and a terrible stain on the flat sheet.
I went to reception and asked to speak with the hotel manager, he came and spoke to me, but didn’t want to see any photos that I had taken? I found that very unusual, I asked him, why one of his maids would make a bed with a sheet that was clearly stained, that hairs were found on the inside of the linen.
He wasn’t really interested to be frank, and I was absolutely shocked with how laidback he was about the whole thing, not one room but two were unacceptable.
I would not be able to stay here again or recommend there rooms.
What I would recommend is that this hotel has an overhaul of its Rooms cleaning standards, policy’s and procedures, that all room mattress be closely inspected, sanitised.
Check in was quick and easy, got to the room, and found it had an old smell about it, outdated furnishings,
I went to put my phone and car keys on the bedside table when I notice black hairs on the pillows, I rang reception straight away and advised, the young girl apologised and advised I would be moved to another room.
Once I moved to the other room, I checked the bedding, only to find more hairs and a terrible stain on the flat sheet.
I went to reception and asked to speak with the hotel manager, he came and spoke to me, but didn’t want to see any photos that I had taken? I found that very unusual, I asked him, why one of his maids would make a bed with a sheet that was clearly stained, that hairs were found on the inside of the linen.
He wasn’t really interested to be frank, and I was absolutely shocked with how laidback he was about the whole thing, not one room but two were unacceptable.
I would not be able to stay here again or recommend there rooms.
What I would recommend is that this hotel has an overhaul of its Rooms cleaning standards, policy’s and procedures, that all room mattress be closely inspected, sanitised.
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Date of stay: October 2020Trip type: Travelled on business
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lukas Wilfling, General Manager at Mercure Canberra
Responded 2 Nov 2020
Dear IsabellaM1075 Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies in particular that you feel that I wasn't interested in your feedback. I can assure you that we have and are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lukas Wilfling General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This reviewer stayed in this hotel in 2017 and it remains a very good choice. The room was a very good size and was an upgrade from the previous visit; this showed in a bigger and better finished bathroom. The very good breakfast was made to order and was a reasonable price as it included brewed coffee. Off-street parking was available in their own secure parking area (adjacent) at no extra cost.
This hotel has already been recognised as a "Travellers' Choice 2020" and this reviewer can only endorse that opinion.
This hotel has already been recognised as a "Travellers' Choice 2020" and this reviewer can only endorse that opinion.
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Date of stay: August 2020
Cleanliness
Service
Sleep Quality
Room Tip:Â This hotel is located in a quiet residential area but first floor rooms seem to marginally...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lukas Wilfling, General Manager at Mercure Canberra
Responded 8 Nov 2020
Dear Brian W, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback in particular from return customers as this shows consistency. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling Acting General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
During Covid the staff have been fantastic with room meals then opening the restaurant for sit down meals. Luca the manager cannot do enough for you. The rooms are tidy but in the middle of Canberra winter could do with a larger heater as it only has a small AC unit. Breakfast is excellent & the choice in the evening is great for dinner. Its close to the War memorial & has a small but functional fitness centre
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Review collected in partnership with Accorhotels.com
Date of stay: June 2020Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lukas Wilfling, General Manager at Mercure Canberra
Responded 15 June 2020
Dear Robbiehammer11, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling Acting General Manager M: 0423 333 916 E: gm@mercurecanberra.com.au
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Was travelling with my elderly father and my young children. We have stayed here before but this was the best of all our stays. As a Platinum accor member they upgraded my father to a room next to our split level suite. My father used to frequent the bar in the 60s and 70s and I did the same in the 80s and 90s so it was a real sense of nostalgia. The complimentary mini-bar restocked each day was appreciated and was one of the better membership returns I've experienced. The rooms were well maintained and perfect. What we really loved was the well maintained gardens and the friendliness of all staff from reception to breakfast to the bistro. My father was quite frail so we ate most meals in the bistro, great range, good promotions, good beers and helpful staff. Nice activity packs for kids as well! Overall a brilliant stay and we would stay here again!
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Date of stay: December 2019
Cleanliness
Service
Sleep Quality
Room Tip:Â The split level suites are superb!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is an old, poorly maintained property that is definitely not at a four star level. We stayed 3 nights and had to cancel the daily room servicing after the first night when housekeeping changed all of the towels that we did not want changed, failed to provide all linen (we asked if we could be provided with a hand towel so housekeeping placed the bath mat on the hand towel rail). They also removed my own soap that I brought with me. The sheets are thin and marked. The towels are little more than rags, threadbare with threads hanging out everywhere. The pillows are almost completely flat and have an unpleasant smell. Breakfast is chaotic and time consuming. There is no system for the "assisted buffet" and queues are often long and unmoving due to lack of staff and staff not serving people in order. The food at breakfast is cheap and nasty and we certainly wouldn't have gone back after day one if we hadn't pre-paid. The restaurant food is actually good value and very tasty.
In fairness my husband felt that the place was "unpretentious ". I would have agreed with this if the prices were also unpretentious. My Accor app lists the place at $279 a night. This is quite outrageous for the quality of the product.
It is walking distance to the War Memorial and Canberra Central.
Overall a very poor representation of the Mercure brand.
In fairness my husband felt that the place was "unpretentious ". I would have agreed with this if the prices were also unpretentious. My Accor app lists the place at $279 a night. This is quite outrageous for the quality of the product.
It is walking distance to the War Memorial and Canberra Central.
Overall a very poor representation of the Mercure brand.
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Date of stay: May 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lukas Wilfling, General Manager at Mercure Canberra
Responded 12 May 2021
Dear homeinthevines, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lukas Wilfling General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed for one night with our small puppy in a pet friendly room. The pet friendly rooms are cold as the floors are all floorboards (I understand this is because it’s easier to clean up pet mess), however this makes the room cold and a bit uncomfortable. Also if you have a dog who is slightly bothered by noise, the rooms above the pet friendly rooms are not sound proof and you can hear everything, which bothered both our dog and us. We included breakfast in our stay however I had to request a refund at reception for my breakfast as there were two staff running the breakfast who were extremely flustered and the line for the buffet (which you can’t serve yourself) had about 25 people in front of me and didn’t move for 5 mins as no staff were present in the restaurant so I decided to leave without having eaten anything and being in the breakfast restaurant for about half an hour. Overall a disappointing stay for a Mercure and we unfortunately won’t be staying again.
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Date of stay: April 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lukas Wilfling, General Manager at Mercure Canberra
Responded 5 Apr 2021
Dear lucyb639, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lukas Wilfling General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is the second time we have stayed at the Mecure Canberra. We chose it the first time due to ample available parking as this is always an issue at other city based hotels during busy times. You can choose to pay for boomgate secure parking or park on the surrounding streets which is free and usually available - we always pay for security. The other thing we like about the hotel is that it is a little bit out of the traffic areas and always easy to navigate around the city centre rather than travelling through it all the time. The hotel is quite charming as it is a heritage building and has quite an interesting history. The staff are always courteous and friendly and the rooms well equipped and clean. The one negative is that there are quite a few stairs to access different parts of the hotel and as it's heritage listed lifts are not able to be installed. As this isn't an issue for us, we have always had second story accommodation and our last stay was in their loft apartments - lots of space. We travel to Canberra at least twice a year - this will now be our first choice each time.
Of course, the smoke did cause some problems with alarms being triggered during one of our nights there but this is not something in the control of the hotel staff.
Of course, the smoke did cause some problems with alarms being triggered during one of our nights there but this is not something in the control of the hotel staff.
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Review collected in partnership with Accorhotels.com
Date of stay: January 2020Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HI Leanne,
I suspect that you are asking about the layout of suites in the hotel and I cannot answer you. I suggest that you contact the hotel direct.
Brian W.
Hi Peggy,
The hotel was serving breakfast in their restaurant back in Aug 2020. Cost was about $19 per person.
Rgds - Brian W.
Hey! Not overly large. One was like a medium / large and the other a medium / small. Good quality though - just not big
I am in a small room, but yes there is a work desk. It is small but you could use a laptop
,
"Parking limited availability 15 dollars a day Old style hotel which does need renovation"Read full review
"Heritage wing has no elevators. You will have to climb stairs. Difficult if you have luggage."Read full review
…
PRICE RANGE
AU$128 - AU$189 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure canberra hotel canberra, all seasons canberra, canberra all seasons
FORMERLY KNOWN AS
Olims Hotel Canberra An All Seasons Hotel
LOCATION
AustraliaAustralian Capital TerritoryCanberra
NUMBER OF ROOMS
129
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Mercure Canberra
Which popular attractions are close to Mercure Canberra?
Nearby attractions include Australian War Memorial (0.8 km), ANZAC Parade Walk (1.1 km), and Canberra Centre (0.9 km).
What are some of the property amenities at Mercure Canberra?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Mercure Canberra?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Canberra?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mercure Canberra?
Yes, paid public parking on-site and secured parking are available to guests.
What are some restaurants close to Mercure Canberra?
Conveniently located restaurants include Sage, Raku, and Akiba.
Are there opportunities to exercise at Mercure Canberra?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Mercure Canberra?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Canberra offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Mercure Canberra?
Many travellers enjoy visiting National Archives of Australia (3.4 km), Calthorpes' House (5.9 km), and Albert Hall (2.9 km).