Mercure Canberra
39 Limestone Avenue Corner of Ainslie & Limestone Ave, Canberra 2612 Australia
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About
#25 of 116 hotels in Canberra
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Travellers' Choice
Welcome to Mercure Canberra, a part of Canberra's history Originally known as the Hotel Ainslie, Mercure Canberra was built to provide accommodation for public servants relocating to Canberra to support the transfer of the Commonwealth Parliament. It is one of eight remaining government built hotels or hostels from Canberra's first stage of development in the 1920s and is listed in the Register of the National Estate. Mercure Canberra is historically significant for its important role in the development of North Canberra and the forging of its community identity. While maintaining many original features, the hotel embraces the need for 21st century comforts to ensure you feel welcome and have an enjoyable stay. Our 129 guest rooms are well appointed and have been decorated in keeping with the heritage style of the building. Our Standard rooms are located in the Heritage wing, with the layout and style of room not changing from the hotels' original days. For those looking for a more modern layout, you may wish to select one of our Superior or Deluxe Loft rooms in the newer part of the building. Our guests have the option to dine at our onsite Courtyard Restaurant serving modern Australian cuisine in the evening and a choice of Continental or Buffet breakfast in the morning. Those looking for a more casual dining experience can enjoy Bistro style meals from our Olims Bar & Bistro, a favourite spot for hotel guests and locals to mingle, serving Craft Beers & Cider from our very own Lovedale Brewery Our location is ideal. 600m from the Australian War Memorial commemorating those who serve our country, both past and present. Most of Canberra's National Attractions are within 10 minutes' drive from the hotel and the CBD is and easy 10 minute walk away and offers a wide range of cafes, bars and restaurants, as well as shops and a Dendy Movie Cinema. Our team at Mercure Canberra look forward to making you feel welcome when you plan your next stay in beautiful Canberra, Australia
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Highchairs available
Taxi service
Business Centre with Internet Access
Conference facilities
Car park
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kids' meals
Special diet menus
Banquet room
Meeting rooms
24-hour security
Baggage storage
Newspaper
Outdoor furniture
Sun terrace
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Minibar
Flatscreen TV
Walk-in shower
Room service
Safe
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
On-demand films
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighbourhood
Classic
Languages Spoken
English
Location
54Somewhat walkable
Grade: 54 out of 100
111Restaurantswithin 1 km
16Attractionswithin 1 km
39 Limestone Avenue Corner of Ainslie & Limestone Ave, Canberra 2612 Australia
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2252Reviews19Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
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+1
This has to take the cake for the dirtiest hotel I have ever stayed at. So bad I decided it was best to sleep on top of the bed and not in it.and no maintenance being done, amd this was the honeymoon suite But a big thanks to Claudia, of it had not been for her I would have walked , but tired. I simply cannot recommend this hotel at all Tiles in bathroom are disgusting, and the carpet filthy .
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Date of stay: December 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: Sorry , but stay away from this one
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Checked in here for 6 nights and it didn’t disappoint. Staff are friendly and the cooking staff gave me gluten free meals that didn’t disappoint. Is this a 5* hotel, no but it’s spacious, clean, neat & tidy. The hotel is on a bus route so I used the local buses to get round, easier than cars. Plenty to see so enjoy.
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Date of stay: November 2023Trip type: Travelled solo
Room Tip: Beware of the Floride (festive of flowers) Sept / Oct as things are a bit hectic / full hotels.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lukas Wilfling, General Manager at Mercure Canberra
Responded 1 week ago
Dear kenc753, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback, especially when it is directed at our wonderful team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Olims Bar & Bistro is located on the ground floor of the Mecure Hotel in Canberra. Order and pay for your meals and drinks at the bar. Had a few good, filling pub style meals here. There are meal deals for different nights of the week, as well as a specials board. Burgers, schnitzel with choice of sauces, fish (the the narrow fish pieces were a bit so so) & chips (good), steaks, pasta, soup of the day..... Indoor and outdoor seating areas. Lunch and dinners. Sometimes tricky to find a nearby carpark. No fuss decent pub meals and service.
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Date of stay: November 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lukas Wilfling, General Manager at Mercure Canberra
Responded 1 week ago
Dear Wingecarribee, We very much appreciate your comments regarding your dining experiences at Olims Bar & Bistro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Food & Beverage Staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Worst hotel in Canberra…. You name it and they will not disappoint you. 1. Smelly hotel, yes, 2. Leaking water tap, sure, 3. Fire alarm at the midnight, sure, but no one is there to inform you anything, 4. Price, I paid for $415 for 1 night from 25 November 2023 to 26 November 2023 because they said that there were some sort of music festival, but this hotel is worse than a 2 star motel and the room was as big as my toilet at our house, 5. What else??? To many to mention here and this is my first time ever making any comments about a hotel during my 40 years of travelling around the world.
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Date of stay: October 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: Do not go there.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lukas Wilfling, General Manager at Mercure Canberra
Responded 1 week ago
Dear Q9902GNmichaels, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Lukas Wilfling General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dr David LO wrote a review Nov 2023
Saint-Arnoult-en-Yvelines, France66 contributions15 helpful votes
I had originally booked our stay in Canberra at the Deco Hotel, but because they couldn't guarantee a room with a balcony I switched to the Mercure. And what a good decision that turned out to be! It was one of the first hotels to be built in Canberra. There are paintings in the hotel showing how isolated its early existence was. The rooms are on two floors surrounding a central courtyard-cum-garden. Our room was comfortable and well equipped. Breakfast was an extensive buffet with a short-order chef on hand for individual requests. We used the car park for one night ($15), but found that the fun area of Canberra (e.g., Lonsdale St) was a short walk away. I would definitely book again here if we return to Canberra!
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Date of stay: October 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Read about the history of the hotel - very interesting.
Park on a local street to save $15/day...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lukas Wilfling, General Manager at Mercure Canberra
Responded 3 weeks ago
Dear welshmaninparis, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with our Breakfast Crew. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This very picturesque heritage-listed Hotel in the Accor group has all modern comforts inside. It has history as it was used as a Women's Residence during WW2. It is also picturesque because it is built around a lovely courtyard garden, where the Canberra fountain was playing and spring flowers blooming. The reception and public areas are in keeping with its heritage era with its dark wood. It has a locked gate parking area for good security and is situated off a busy street but is quiet in the leafy suburb of Braddon. It is not far from the City and 5 minutes walking distance to the War Memorial. The staff were extremely helpful especially Rosie. We had an initial change of rooms due to an unfixable electrical problem but after that everything worked well. We appreciated the great buffet breakfast provided for Accor members and I enjoyed a made-to-order omelet every morning. The busy breakfast room was pleasant looking out to the interior private garden. Our room was clean and comfortable with all we could want for a week's stay, warm (Canberra was cold) and with a very comfortable bed to come home to each evening. The room was serviced daily. Olim's restaurant is also situated next door where we ate one night. It was also a good place to eat with a good specials menu during the week. The Schnitzel on that night was delicious. It was a very comfortable home away from home and I would certainly recommend it. …
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Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lukas Wilfling, General Manager at Mercure Canberra
Responded 4 Oct 2023
Dear car0leb66, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback, in particular when it includes our wonderful team. I will share your comments with our team, especially Rosa. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please also allow me to extend my sincere apologies in regard to the electrical issues that you experienced, and I'm pleased to advise that we found the issue and replaced a bedside lamp that caused the problem. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would bluntly say that the old Olims needs a complete refurb or a bulldozer. The online photos are clearly photoshopped and the dusty, dated, basic facilities are an utter disappointment for $305 per night. Do not eat your dinner here as it’s a pub /mess hall with no ambience and less than hospital grade food for $25-$30 per person. I asked for a refund of the beef nachos as they were clearly prepared days in advance and microwaved. I got the refund but the head chef said that’s just the way we serve them… no pride or love in any of the 4 dishes I spent $112 on. We ventured into town to get some nice food and drinks. The hotel is a maze and has loads of stairs and it’s confusing even with a map. There is a lift but I think it was built when Jesus was just a boy. The hotel staff are sensational and could not be more kind or accomodating and there is secure parking for $15 per 24 hours which is great. It’s in a central location so if this is where you want to stay, just temper your expectations.…
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Do some research and look for something newer with a little more value for money.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lukas Wilfling, General Manager at Mercure Canberra
Responded 28 Sept 2023
Dear Voyage37089785711, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I will share your feedback with our Chef and that we are taking the appropriate measures to address the problem and prevent future occurrence. I'm pleased to hear that the team's service level lived up to expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lukas Wilfling General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The old Olims is really showing its age. Secure parking was ok but chipped paint everywhere like most Mercures recently. The garden view was pleasant but the whole place need revamping and redecorating. More old than old world charm I think.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lukas Wilfling, General Manager at Mercure Canberra
Responded 20 Sept 2023
Dear anecessaryevil, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lukas Wilfling General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have stayed in many of Canberra's hotels in my business life and enjoy the experience of staying in different eras and styles. My expectations for the Mercure Braddon were reserved with it being likely a bit run down from some reviews and old fashioned in others, as well as many very positive comments. I'll address the maintenance level first. Yes, there are some places with slightly peeling paint or a door that has seen 95 years of use, but I loved that! It's very hard to maintain the character of a lovely, solid 1920's hotel and still get the standard of amenities you expect from modern hotels. After checking in, which was excellent with the very cheerful and well-informed receptionist (lady, red hair, sorry didn't get the name but thank you for the hotel introduction), I went for a wander around. Open fireplace with classic armchairs that would have been a warm welcome in winters to a charming (yes, I used the word) courtyard with fountain and well-maintained gardens, to two slightly sparsely populated but clean fish tanks. An unexpected feature. The loft room was spacious and clean. Aircon on both levels, bed just fine, bathroom recently revamped to a good standard and kitchen area large and functional. Back in the main hotel and I bumped into a very cheerful and helpful chap who turned out to be Lukas, the GM of the hotel. I believe management style is reflected in the way the staff behave and to me this is a happy place of work which permeates through the people I met whilst there. The room was perfectly silent and no issues with facilities. Did get housekeeping to close the manual loft louvre blinds which they did within 15 minutes. I did get a quick parmie/ parma in the bistro which was good and if you are an Accor ALL member, even cheaper. On to breakfast, which was a classic style, and I was in retro love with it. Whilst there were the standard chipolatas, perfectly scrambled egg, bacon, marmalade toast etc. I noticed some attentive GF and DF dishes as well as alternative dishes which the staff suggested. I spoke with some visitors who had been coming for years and, whilst this day had a group of more elderly guests, they all loved the service, comfort and homely qualities of the hotel. I look forward to my next stay at the Mercure Braddon as it felt welcoming and warm throughout my stay. Many thanks to Lukas and the entire team.…
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Date of stay: September 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lukas Wilfling, General Manager at Mercure Canberra
Responded 10 Sept 2023
Dear Peter, It was an absolute delight to welcome you to the Hotel and meeting you. We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback, especially when it includes our wonderful team. It is so nice to meet people that appreciate an older style hotel and all the quirks that come with it. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one and hopefully we get to catch up again when you are here. Sincerely, Lukas Wilfling General Manager Mercure Canberra P.S.: The lady that checked you in is Sophie.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel urgently requires some maintenance/ updates & new towels.! Room was so poky especially in the bathroom, Old musty smell everywhere :( Parking of $15 per day was overkill given the room price. However, water was hot & cleaning staff appear to try hard given the poor condition of hotel. Is in walking distance to City Centre & War Memorial.
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Date of stay: August 2023Trip type: Travelled as a couple
Room Tip: Walking distance to City & War Memorial
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lukas Wilfling, General Manager at Mercure Canberra
Responded 8 Aug 2023
Dear davidmZ7777DR, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lukas Wilfling General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
USD 95 - USD 125 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure canberra hotel canberra, all seasons canberra, canberra all seasons
FORMERLY KNOWN AS
Olims Hotel Canberra An All Seasons Hotel
LOCATION
AustraliaAustralian Capital TerritoryCanberra
NUMBER OF ROOMS
129
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Claim Your ListingMERCURE CANBERRA (AU$142): 2023 Prices & Reviews - Photos of Hotel - Tripadvisor
Frequently Asked Questions about Mercure Canberra
Which popular attractions are close to Mercure Canberra?
Nearby attractions include Australian War Memorial (0.9 km), ANZAC Parade Walk (1.1 km), and Expedition Escape Rooms (1.0 km).
What are some of the property amenities at Mercure Canberra?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Mercure Canberra?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Canberra?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mercure Canberra?
Yes, a parking garage, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to Mercure Canberra?
Conveniently located restaurants include Sage, Raku, and Akiba.
Are there opportunities to exercise at Mercure Canberra?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Mercure Canberra?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Canberra offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Mercure Canberra?
Many travellers enjoy visiting National Archives of Australia (3.4 km), Calthorpes' House (5.9 km), and Albert Hall (2.9 km).