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4.5
#10 of 16 hotels in Balabag
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Canyon Hotels & Resorts Boracay jumpstarts your adventure with ease of connection and proximity to Boracay’s iconic spots. Canyon Hotels & Resorts Boracay brings the comfort of urban living to your favorite vacation spot through The Shoppes at Station B, the only air-conditioned mall on the island. The Shoppes at Station B is directly connected to the hotel and boasts local and international brands making it the perfect base for shopping enthusiasts. The extended amenities of the hotel situated in the mall consist of the only department store on the island (Happy Go Department Store - 4000 square meters), one of the largest supermarkets and hardware outlets on the island (Robinsons Supermarket & Handyman), the largest amusement center to date (Q Zone Arcade and Inflatable Castle), two pharmacies (Mercury Drug Store & Rose Pharmacy), a public transportation terminal, a food park, restaurants, specialty cafes, retail stores, souvenir shops, ATM machines and a day-spa.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Budget
Business
Languages Spoken
Filipino
Location
Station B Sitio Sinagpa, Balabag, Malay, Aklan Province 5608 Philippines
Canyon Hotels & Resorts Boracay
69 reviews
Getting there
Somewhat walkable
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Canyon Hotels & Resorts Boracay garners praise for its prime location, often celebrated for its direct mall access and convenience. Guests appreciate the unique amenities, including a free shuttle service, and commend the friendly staff, although there are occasional mentions of slow service.
The inviting atmosphere and spotless cleanliness stand out, with spacious rooms adding to the comfort. Despite the allure, some guests express concerns over soundproofing, the depth of the pool, and the quality of breakfast, leading to mixed opinions on the hotel's overall value.
Location
Convenient
Atmosphere
Inviting
Rooms
Spacious
Value
Reasonable
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Satisfactory
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We are absolutely stunned with the level of service, room and facility. The staff are absolutely on point and very attentive with our request and assist us with everything we need to our comfort. We book a room here at Canyon Hotels & Resorts last minute exactly when we arrive in Boracay and they accommodate us and the check in process is smooth as butter. We will definitely stay here next time and will absolutely refer this place to our friends back in Australia. Thank you the kind amazing staff of Canyon Hotels and Resorts.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Emet Sendin, General Manager at Canyon Hotels & Resorts Boracay
Responded 26 Aug 2023
Hi Vera, Warm greetings from Canyon Hotels & Resorts Boracay. "Absolutely Amazing" - your heartfelt review puts a smile on our faces. Thank you for this awesome review, Vera. This means a lot to us. We are delighted to read that your last-minute booking was on point and that your check-in experience was smooth as butter. For your next visit, please do not hesitate to look us up at our hotel's website where we have many exciting offers. See you soon,
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Really enjoyed our stay here. The hotel is conveniently located within 5 minutes walk to station 1 white beach. On the ground floor is a mall with all the necessary items for your beach trip. The price point is such a deal as this property have huge rooms. The bed is the best part. The best sleep I had outside home. Children will definitely love the pool. Check in at 3pm but early check in can be arrange for a fee if room is already available. Luggage can be kept at their lobby. Housekeeping is excellent. Cleaning of rooms is upon request and their housekeepers are very detailed with their cleanliness. One of the cleanest hotels I’ve been in. Reception is efficient. Front desk staffs are helpful, typical Filipino hospitality. Breakfast is basic and they told me that improvements are in the offing. Hopefully this will not jack up their very good price point..We frequent Boracay as this is the BEST beach in the world. Will frequent this property for sure.
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Date of stay: May 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ely Berberes, Guest Services / Front Office at Canyon Hotels & Resorts Boracay
Responded 26 May 2024
Dear Valued Guest, Thank you for choosing to stay with us. We're thrilled to hear you enjoyed your time at our hotel. We appreciate your feedback on the early check-in and breakfast, and we're already working on improvements. We're glad you found our rooms spacious, bed comfortable, and the pool enjoyable for children. Our team is grateful for your kind words on our cleanliness and hospitality. We look forward to welcoming you back on your next visit to Boracay. Thank you for your stay! Thank you.
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Our recent stay was truly wonderful. The staff's helpfulness created a warm and inviting atmosphere. The room was cleaned and surprising spaciousness. It shows that the housekeeping team takes great pride in maintaining the cleanliness of the rooms, creating a comfortable and welcoming environment.
The convenience of mall within added to the overall experience, making everything easily accessible. Despite a crowded lobby during check-in, the receptionists skillfully managed the situation, showcasing their professionalism and commitment to guest satisfaction. Highly recommended hotel.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ely Berberes, Guest Services / Front Office at Canyon Hotels & Resorts Boracay
Responded 23 Feb 2024
Dear Valued Guest, Thank you for your wonderful review! We're delighted to hear that your recent stay was enjoyable. Your compliments on our staff's helpfulness, room cleanliness, and the convenience of the mall mean a lot to us. We appreciate your understanding during check-in, and we look forward to welcoming you back for another great experience. Thank you.
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I stayed at this hotel from March 25 to March 28, as it is one of the newest hotels on the island. I anticipated that the facilities and service would be of the highest quality, but I was mistaken. Additionally, the hotel was advertised as being conveniently located next to a mall, but there were no other notable features or amenities.
1. The rooms are spacious but lack soundproofing, resulting in audible footsteps from outside, which made our stay uncomfortable. 2. The pool is large but only 4 feet deep, limiting its functionality. 3. The beach is more than a 10-minute walk away, contrary to the advertised claim of a 5-minute or less walk. 4. The breakfast was of poor quality. It was the worst breakfast I have encountered during my travels. If you are a morning person who enjoys starting your day with a satisfying breakfast, I recommend choosing a different hotel, as the breakfast provided was inadequate. I waited nearly 30 minutes for the staff to replenish the breakfast buffet. Guests expressed dissatisfaction with the management of the breakfast buffet, and this issue persisted throughout our stay. Consequently, on the third and fourth days, we opted to have breakfast at a buffet in Henann.
Please carefully consider your options before booking this hotel, as I would not recommend it to anyone I hold in high regard.
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Date of stay: March 2024Trip type: Travelled as a couple
Room Tip:Far from the beach, breakfast is awful.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ely Berberes, Guest Services / Front Office at Canyon Hotels & Resorts Boracay
Responded 26 May 2024
Dear Ron, Thank you for staying with us. We deeply regret that your experience at our hotel did not meet your expectations. Your feedback is crucial to us, and we are committed to making necessary improvements to enhance the experience for all our guests. Please accept our sincere apologies, and we hope to have the opportunity to regain your trust in the future. Thank you.
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Where do I begin? I saw this hotel in Agoda but decided to directly book via their website.
I paid for the whole fee specified in the website, that is, good for 3 people, and 1 kid aged 12 years old. The room says "sleeps 4".
Upon arriving at the hotel, I was told that we need to pay an additional fee of 800 per day (X 4 days = 3,200) coz my son, 12 years old, is already considered an adult.
I insisted that in the website, it asked for the age of my son and I put in 12 (see pic) under the "children" category.
One staff "explained" to me condescendingly, as if I dont know what I'm talking about, that the website is wrong and that they're gonna tell the one who takes care of the website to update information so and so. In fact, this guy, didn't apologize for the fact that their website information and rate and the front desk rate are INCONSISTENT. Instead, he said that extra charges are given (if applicable) when guests arrive at the hotel: "we tell them here at the hotel". Why would you do that? If indeed my son is not considered a kid anymore, why wasn't the extra charge added to the website when I was about to pay for the bill online? Why would they charge it when we are already at the hotel?
For a planner like me, I like to pay all hotel charges and plane charges prior to the trip so that I can budget and reserve my money for the food and other activities during the vacay.
But then, they wouldn't give the key to the room unless I pay the extra charges first. Oh well.
Also, the internet wasnt working for two days. The room phone wasn't working.
Location: Quiet. Convenient since theres a mall attached to the hotel.
General Mgr was accommodating. IT staff was efficient; he immediately checked the wifi connection when he came back from his leave. Housekeeping staff efficient and helpful.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ely Berberes, Guest Services / Front Office at Canyon Hotels & Resorts Boracay
Responded 1 Jan 2024
Dear Indie, Your feedback is highly valuable to us, and we appreciate you sharing your experience with our hotel. It is through comments like yours that we are able to continuously review and improve our service standards. It appears there was a misunderstanding regarding the booking process on our website, and we understand how this could have led to frustration and inconvenience on your part. We understand your preference for settling all costs upfront to better manage your vacation budget and we apologize for the confusion and inconvenience this may have caused. Your comments regarding the website discrepancy and the communication with our staff have been duly noted. Regarding the internet and room phone issues, we're sorry for the inconvenience but pleased to hear our IT staff responded promptly. It's also heartening to hear that you found the location convenient and our General Manager and Housekeeping staff accommodating and efficient. We take pride in our hardworking team, and we're glad that they were able to make a positive impact during your stay. Once again, we appreciate the time you took to share your experience. We hope that despite the issues you encountered, we will have the opportunity to welcome you back in the future, and provide an experience that meets your expectations without any hitches. Thank you.
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The rooms are spacious! Very relaxing. Very nice pool. Clean cr.. with access to mercury drug and robinsons supermarket there are also some stores where you can buy swimming stuffs. The employees are also kind and very accomodating
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Date of stay: July 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Emet Sendin, General Manager at Canyon Hotels & Resorts Boracay
Responded 19 July 2023
Hi James Vincent, Warm greetings from Canyon Hotels & Resorts Boracay. As our valued patron, our gratitude for your continued trust and support of our brand. Team Canyon Hotels & Resorts Boracay is delighted to hear about your awesome stay because of your spacious and clean room. We wish you safe travels James Vincent. See you soon. Cheers,
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The staff at the frontdesk was very rude and not accommodating especially the guy named Dezel. He should be fired truly. We arrived hoping to check in by 2pm. Since the website said 2pm is their check in time but Dezel told us that check in time is 3pm. When I said that it is not what’s stated on their website he said go ahead and show me. So I showed him and then he said that it’s wrong and they will change it. Not even an apology. 2nd, we booked two rooms with kids and they were not very accommodating with our request to have the rooms on the same floor. They said they are already full but when my husband asked again, they obliged. 3rd, when we were settling the breakfast, they said that we have to pay for the extra adult when the 2 rooms were supposed to cover for 4 adults. We were 3 adults and 2 kids. I told him I should be paying for the child instead since that is the extra head. Dezel then answered “fine, so we can finish this conversation already!” 4th, when we checked in, rooms were filthy. Full of dust and sand, the cabinets had a lot of dust. We had to make them sweep it again in which they saw that it was filled with dust. We waited until 3pm for a dirty room. They had to move us on another room because both rooms were filthy. 5th, make up room is also not done properly. They dont sweep the floor or wipe the tables even. 6th, limited variety on breakfast for a hotel Poor customer service, no hospitality. Only good thing about the place was that the room is spacious and accessible for transportation. The hotel needs to improve their service and train their staff members properly.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip:Make sure to lower your expectation.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ely Berberes, Guest Services / Front Office at Canyon Hotels & Resorts Boracay
Responded 7 Jan 2024
Dear Trail, Your feedback is valuable to us and we are truly disheartened to hear about your recent experience at our hotel and we sincerely regret that your stay did not meet your expectations. Concerning the staff behavior you mentioned, we want to assure you that our team is generally known for their exceptional service, which makes it very disheartening to hear about your experience. It is our aim to provide a welcoming and friendly environment, and it's apparent that we fell short in this instance. Regarding the misunderstanding about our check-in time, we apologize for any confusion caused. It's important that our policies are clear and transparent, and we appreciate your patience in this matter. We understand your frustration about the cleanliness of the rooms as well, and we're sorry to hear about the inconvenience you experienced. Your observations will be communicated to the relevant department. Your comments about the limited variety in our breakfast have been noted. We want our guests to start their day on a positive note with a good meal. Finally, we are glad to note that you found our rooms to be spacious and the location convenient for transportation. We truly aim to create a comfortable and accessible environment for our guests. We take pride in these aspects of our services and are glad you found them beneficial. We are committed to continuous improvement and your feedback is a critical part of that process. While we can't change the past, we hope that you may consider giving us another chance to show you the quality service that is typical of our hotel. Thank you.
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The room was very clean and spacious. Staff were very friendly and helpful! The hotel is overlooking a golf course surrounded by beautiful trees and flowers. There are very convenient places to shop for food, groceries, clothing, and even have salons, and a pharmacy located within the bottom floors of the hotel. There is also a very nice restaurant located on the first floor. This hotel is located in a quieter area of Boracay but also convenient to take a ride to the main hub should anyone wants more activities day and night. Had a very good, relaxing stay at this hotel!
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Emet Sendin, General Manager at Canyon Hotels & Resorts Boracay
Responded 19 July 2023
Hi Marcelina, Warm greetings from Canyon Hotels & Resorts Boracay. Knowing that you had an excellent and fun stay with us really warms our hearts. It is our commitment to provide you with our utmost care and professional service. Indeed, having a mall beside our hotel spells great convenience. We are glad that your Boracay escapade has been made more exciting. Marcelina, we hope to welcome you once again on your next Boracay visit. Cheers,
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I stayed here for one night and the room was big, clean and comfortable. I had a patio door that goes straight to the pool. The pool was pretty big, but there was no shade so it is pretty hot to go swimming during the day. I went swimming about 8 o’clock at night, and the water was really warm. Unfortunately, I did not have any hot water, but I did not bother to ask them to fix it because I was only there for the night. It is not on the beach, but it is pretty close to station one. You can walk from the hotel to white beach in about 10 minutes. There is also a hop on hop off stop in front of the hotel, in case you end up buying a day pass. Breakfast was not included. And it is adjacent to a small mall.
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Date of stay: September 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Emet Sendin, General Manager at Canyon Hotels & Resorts Boracay
Responded 4 Oct 2023
Hi AveinSF, Thank you for sharing your experience. We are glad to hear that you appreciate our big, clean, and comfortable rooms. Thank you for bringing to our attention the hot water in your room. It has been attended to by our team already. We hope to have the opportunity to welcome you back in your future stay here on the island. Stay safe.
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I initially booked a two-night stay at this property, but my experience was extremely disappointing. Upon arrival, I immediately raised concerns about their terrible Wi-Fi connection, which was critical for my work. Instead of addressing the issue, the management dismissively explained that their property caters to leisure travelers, not those working remotely—an explanation that felt dismissive and unprofessional.
The manager, Mr. Zoleta, initially agreed to let us check out early and assured us that the cancellation policy would be waived for a refund, provided we coordinate with booking.com. However, when I contacted booking.com, they advised me to follow up directly with the property. I attempted to do so by calling Mr. Zoleta on the cellphone number provided, but the call was disconnected. I also sent multiple follow-up emails, as advised, but received no response.
For a commercialized property, this level of poor customer service is unacceptable. Managers should be proactive in resolving guest concerns, yet this experience showed a complete lack of accountability. Adding to my disappointment, I had previously recommended this property to a friend whose family was planning to stay here for an upcoming wedding. Given this subpar service, they’ve decided to cancel their booking.
Overall, this property’s dismissive attitude and lack of responsiveness have left a very poor impression. I cannot recommend it to others.
Avoid this property if you need reliable Wi-Fi or a manager who takes accountability and upholds professional standards.
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Date of stay: December 2024Trip type: Travelled on business
Room Tip:Do not book. Terrible Wifi. Terrible Property Manager.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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