Spent a wonderful weekend here in the upstairs room with a terrace Wonderfull view and a sunny sea weather were inside the spacious and open planed room. Cosy bathroom with a bathtab. Very friendly atmosphere during the lunchtime on the ground floor. We tryed to find a better place but will stop and if we wil plan visiting zelenogradsk another time we ll definitly come to Hotel 12. I recomend it for a romantic or family stay
My visit was very short but took enought to prove me they have best hotel staff I've ever met!! I'm truly grateful for their empathy, willingness to help and friendliness. Room was perfectly neat and comfortable.
A high-quality hotel with a good European level service. Clean, good breakfast, nice people, pleasant interior. The hotel also provides bikes for rent. It might be good to book in advance since its very cozy and not big.
The hotel was a bit hard to find, even once we got there it took several minutes to find the unmarked entrance! When we booked, we requested an additional bed, for which we were quoted an additional 1200₽ (almost half room price), but we agreed. However, upon check-in, this email communication was somehow lost by the hotel, and we were informed that they have no extra beds, all they can provide us with, is a will-do folding bed for an additional, surprise surprise, 1200₽! Since it was already late evening and we were a quite tired family of three, we reluctantly agreed. 20 minutes after we were in the room, half unpacked, half undressed and charging drained iPhones, the housekeeper came in and asked everyone to leave the room and wait in the lobby so she can setup the folding bed! Obviously, her request was rather inconvenient and rather odd I may say, so we refused and ended up bringing the folding bed, setting it up and laying the beddings by ourselves. The room looked OK but smelled a bit stale, and I didn’t understand why the ceiling was raw and unpainted, but no big deal. Room ergonomics are flawed, for instance the window bumps into the bathroom door, so you have to close the window every time you go to the bathroom; and the bathroom window doubles as a bathroom mirror, so again choose one or the other! The sink is really small, and the shower cabin has no glass or curtains, so water splashes everywhere. Minimum amenities. Water bottles were so old (or left long under the sun) that plastic fell to pieces when opened. Undrinkable. The beds were good, but the folding bed was very very uncomfortable (the second very is not a typo) and the all-night barking German Shepherd Dog on the adjacent property drove us crazy. Why would a hotel owner in his/ her right mind accept such a nuisance to guests?! Next morning, after charging my iPhone, I was ready to prove (because the customer is never right in Russia) that the email communication with the hotel did exist, but nevertheless never received an apology or a compensation. O, well. Breakfast was very good, freshly-squeezed orange juice, cappuccino (but no brown sugar), perfect omelet, cheese, bacon and salami but no fruits (I guess off season). What we didn’t like about breakfast is that we had to make the choices the night before (who knows what s/he feels for eating the next day?), and that breakfast has to be in the pre-arranged time. 9:30 in our case. We liked the lobby, open and cozy with panoramic windows. All in all so so.…