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After advising the staff in advance we would be arriving late at night we still had to wait half an hour for them to show up to check us in. For some reason we were charged for 1 night on arrival and the second when...More
Thank Carla M
Response from hotelchablis, Director General at Kin Balam Cabanas PalenqueResponded 6 days ago
Sorry for the delay in the check-in process. We will investigate that.
The normal procedure when charging the first night is to do it from 3 pm to 4 am, having the check out at noon.
Internet was out, in the whole sector...More
The beds in the cabana were wet and moody and there were some insects inside. Although the personal was nice but not honest. I forgot my camera in the locker called them later and there was no camera anymore. Be attentively if you go to...More
We stayed here for two nights. On arrival, the staff informed me that the room I had booked was unavailable as the person staying there was ill and they didn't have any other double rooms to offer. We were offered a dorm at the same...More
Thank Helen T
Response from hotelchablis, Director General at Kin Balam Cabanas PalenqueResponded 4 weeks ago
I regret the issue you had at your arrival. We are in the process of improving the skills of our staff into the customer service.
About the food options, within a few days more we will open La Reina Roja restaurante & bar,...More
I would have rated this place much higher if it didn't have some major issues for backpackers. Firstly the place is really nice, set in the jungle next to the entrance of the national park, nice swimming pool and area around pool. Cabañas also are...More
Response from hotelchablis, Gerente at Kin Balam Cabanas PalenqueResponded 14 July 2017
We do have lockers for backpackers, but we miss to have a sign in the room to indicate where they are. Sorry. We will correct that immediately.
Hope to have you back in the near future.
Great place to stay really near Palenque. The hotel is just near the entrance of the National Park. Very nice and convenent swimming pool, we enjoyed a nice 6 beds with private bathroom room next to the swimming pool. The room was clean. Free parking...More
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USD 20 - USD 28 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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