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Best Western Stoke On Trent City Centre Hotel

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66 Trinity Street, Hanley, Stoke-on-Trent ST1 5NB England
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveller (328)
Room & Suite (185)
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
A note from Best Western Stoke On Trent City Centre Hotel
Updated 17/09/20

About

Location
Cleanliness
Service
Value
The 135 bedroomed three star hotel is situated in the city centre within walking distance of theatres, shops, casino, restaurants & bars. All bedrooms have en-suite facilities, tea & coffee making facilities, direct dial telephones & hairdryers as well as complimentary WIFI access. We boast a superb restaurant, 9 meeting / conference rooms, including two large function rooms which are ideal for hosting parties & wedding receptions. Free wifi access throughout the hotel, guests can also enjoy use of the hotels leisure facilities, which include heated indoor pool, sauna, steam room, spa bath & fully equipped gym (charges may apply). We have a large car park on site, which is chargeable at £7.50 per 24 hours. We are very proud of our Green credentials and we are making every effort to save the planet.
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Full view
Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Conference facilities
Banquet room
Non-smoking hotel
Wifi
Indoor pool
Heated pool
Fitness / spa changing rooms
Breakfast available
Breakfast buffet
Meeting rooms
24-hour front desk
Laundry service
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Room features
Room service
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English
1,511Reviews27Q+A100Room tips
Traveller rating
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Popular mentions
christC9312SW wrote a review Nov. 2020
5 contributions2 helpful votes
I stayed here for 3 nights on a business trip. Perfect service, staff very nice and accommodating. The room was modernly equipped and left nothing to be desired. The breakfast price performance ratio is excellent. Will book it again and again when I'm around.
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Date of stay: September 2020Trip type: Travelled on business
1 Helpful vote
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Response from Neill Stockill, General Manager at Best Western Stoke On Trent City Centre Hotel
Responded 23 Nov. 2020
Dear christC9312SW Thank you for your amazing review, i am delighted your stay with us was such an enjoyable one. We look forward to welcoming you back again soon. Kind Regards Neill Stockill
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Suzy T wrote a review Oct. 2020
6 contributions
+1
We arrived at the hotel l2b told the parking was not free as advertised on the website, none of the staff were wearing face masks, the hand sanitizer was empty, it's almost like they didn't know there was a pandemic. When entering the room it smells very old, the first thing my daughter noticed was that the pillow had fake tan all over it from previous residence, the carpet had a big brown stain, lamp shades with dirty and cracked, light switches which we had to put on on were filthy. There was no hand soap in the bathroom, the remote was covered in a plastic bag which I presume was to protect us from covered but the plastic bag was full of sticky finger marks from the people previously stained in the hotel so this had not been changed. The windows were filthy and cracked, there are brown stains on the wall in the bathroom don't even want to think about what these maybe, and I got about an hour sleep due to the noise of the other residence. I would not recommend this hotel I will definitely pay the extra money and stay at the Holiday Inn which is just that little bit further down the road.
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Date of stay: October 2020Trip type: Travelled with family
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Response from Neill Stockill, General Manager at Best Western Stoke On Trent City Centre Hotel
Responded 4 Nov. 2020
Dear Sunwors Thank you for taking the time to join TripAdvisor to write your review, All websites that actively sell our property mention car parking at an additional cost of £7.50 per 24 hours which we feel for city centre car parking is competitive. Having walked the building this morning and checking over 15 hand sanitizer stations, I did not find a single one empty as you suggest, all of our staff members are wearing masks and full PPE within the housekeeping department. We have been independently assessed and classed as COVID Secure. Your comments in relation to bedroom cleanliness will be addressed with our Housekeeping team as this is clearly not our usual standard of cleanliness. Should you wish to stay in the future please do contact us directly and we will assure you a superior stay. Kind Regards Neill Stockill
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Steve Robinson 70 wrote a review Oct. 2020
13 contributions6 helpful votes
Stopped here for a couple of nights with family as we visited Waterworld etc. Location is superb, walk into City Centre. I believe this hotel was formerly The Grand Hotel many years ago. The spacious Lobby, high ceiling rooms, suggest it was Grand. I would definitely stay here again, full of character, extremely helpful staff and location is excellent.
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Review collected in partnership with Best Western
Date of stay: October 2020
Value
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Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Neill Stockill, General Manager at Best Western Stoke On Trent City Centre Hotel
Responded 4 Nov. 2020
Dear StokieSteve Thank you for taking the time to write your amazing 5 star review, I am delighted your stay with us was such a pleasant one. I hope we can welcome you back next time you are in the area. Kind Regards Neill Stockill
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Claire D wrote a review Oct. 2020
Kent, United Kingdom3 contributions1 helpful vote
My family and I stayed at the hotel for 3 nights in all as we were celebrating my dad’s 70th birthday and had booked to go to Alton Towers when our Florida holiday was cancelled. Our family from the Lake District came down to surprise him and we travelled up from Kent. We arrived on Friday afternoon and were met by a lovely young lady on reception. Everyone we spoke with was very polite and helpful. We had 6 rooms booked in total and they were all spotless with very good facilities. The hotel itself although an old building was clean and had been refreshed to a really good standard. We had dinner in the room off the bar as a family on the Saturday evening and although there were a couple of small details that could have been better, overall it was great. The food was really good and the chef was excellent (coming in on his day off to accommodate us). The only real issue we had during the stay was with the travel cot supplied for one of our rooms as it did not have a mattress and was not really fit for purpose. This meant a couple of sleepless nights for my cousin and her partner as the baby had to sleep in with them. The bath plug in my own room was also broken but I was offered an alternative room which I politely declined as it wasn’t a big deal and someone came to try and resolve my issue immediately. The staff worked like troopers due to the fact that they were down on numbers (re: due COVID restrictions) but they never let this show and could not have been more helpful. Nothing was too much trouble and for the price of the accommodation, we would definitely stay here again. Parking was handy right next to the hotel and at £7.50 per night, per vehicle, not extortionate either.
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Date of stay: October 2020Trip type: Travelled with family
1 Helpful vote
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Response from Neill Stockill, General Manager at Best Western Stoke On Trent City Centre Hotel
Responded 28 Oct. 2020
Dear clairedJ77CLD Thank you for taking the time to write your lovely review following your recent family stay with us for your Fathers 70th Birthday. I am delighted your stay was so enjoyable for all of you and that you found the hotel clean and tidy and the staff welcoming and professional. please extend my apology to your cousin with relation to the travel cot, The cots we and a lot of other hotels use are compact with the outer storage case doubling as the foam padded base of the cot once in the upright position, so do not come with an additional mattress. I will speak with our housekeeper to see if there is anything we can do to prevent this issue in the future. I do hope we can welcome you all back again soon. kind Regards Neill Stockill
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Huntbythemoon wrote a review Oct. 2020
1 contribution
We spent the night at this hotel as we were spending 2 days at Alton towers, the building looks a little dull, not what I expected when we first arrived, staff were very polite and helpful. Shame they weren’t doing any breakfasts due to COVID-19, As that’s something I like to have the next morning at a hotel. The rooms were dull and outdated, however slept comfortably. Just before midnight the people above us were shouting, talking really loud and allowing their child to jump from the bed onto the floor which I thought at one point they were gonna come through! and slamming their door.. obviously had a few to drink and were very inconsiderate to the people around them But they were travellers so what do you expect.. Got annoyed so rang reception told them what was going on, although I think he knew because the kids were running around like menaces earlier that evening and their kind were just being nuisance’s. Apparently there was a traveller’s wedding the night before and they were causing a few issues. The gentleman said he will move us to much quieter room, and he did so quickly! Which we were grateful for.. Got a decent nights sleep ready for day 2 at Alton Towers.
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Date of stay: October 2020Trip type: Travelled with family
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Response from Neill Stockill, General Manager at Best Western Stoke On Trent City Centre Hotel
Responded 20 Oct. 2020
Dear Huntbythemoon Thank you for your review following your recent stay with us, please accept my sincere apologies for the disturbance due to noise form other hotel residents, we do try hard to prevent noise disturbance to guests, it is pleasing to read that the staff were able to assist with moving you to a quieter room. We are currently reviewing our Breakfast options so hope to have Hot items available soon. I do hope you will consider staying with us in the future. Kind Regards Neill Stockill
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PRICE RANGE
USD 54 - USD 98 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
quality hotel stoke on trent, quality inn stoke on trent
LOCATION
United KingdomEnglandStaffordshireStoke-on-TrentHanley
NUMBER OF ROOMS
135
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Frequently Asked Questions about Best Western Stoke On Trent City Centre Hotel
Which popular attractions are close to Best Western Stoke On Trent City Centre Hotel?
Nearby attractions include Escape Stoke (0.3 km), XP-VR Virtual Reality Experience, Stoke on Trent (0.2 km), and The Potteries Museum and Art Gallery (0.4 km).
What are some of the property amenities at Best Western Stoke On Trent City Centre Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and a lounge.
What food & drink options are available at Best Western Stoke On Trent City Centre Hotel?
Guests can enjoy a lounge and breakfast during their stay.
Is parking available at Best Western Stoke On Trent City Centre Hotel?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Best Western Stoke On Trent City Centre Hotel?
Conveniently located restaurants include The Slamwich Club, Coast to Coast, and The Quarter Cafe.
Are there opportunities to exercise at Best Western Stoke On Trent City Centre Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is Best Western Stoke On Trent City Centre Hotel located near the city centre?
Yes, it is 0.4 km away from the centre of Hanley.
Does Best Western Stoke On Trent City Centre Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Best Western Stoke On Trent City Centre Hotel?
Many travellers enjoy visiting Chatterley Whitfield Heritage Centre (5.8 km), Stoke-on-Trent Railway Station (2.0 km), and Ford Green Hall (3.3 km).
Is Best Western Stoke On Trent City Centre Hotel accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.