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Novotel Auckland Ellerslie Hotel

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Traveller (79)
Room & Suite (35)
Dining (9)
Overview
  • Excellent32%
  • Very good47%
  • Average15%
  • Poor5%
  • Terrible1%
Travellers talk about
“train station”(30 reviews)
“room service”(32 reviews)
“car park”(30 reviews)
AMENITIES
Paid Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Additional information
Offers from Novotel Auckland Ellerslie Hotel
Special Offer: UP TO 30% - EARLY BOOKING
Offers from Novotel Auckland Ellerslie Hotel
Special Offer: UP TO 30% - EARLY BOOKING
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Reviews (1,035)
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1,012 results
Traveller rating
332
449
157
54
20
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332
449
157
54
20
Show reviews that mention
All reviewstrain stationroom servicecar parkbusiness hotelbreakfast buffeteasy accessbusiness trippleasant stayrace coursenice roomauckland ellerslienew zealandmotorwayracecourseconferenceaccorcbd
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1 - 5 of 1,012 reviews
Reviewed 5 days ago

Long overdue for renovation. Minimal electrical outlets (needs at least some remote outlet strips or lamps that have USB & AC charging. Bathroom vanities aged. This is a bargain-basement property at best......and rates higher than most bargain brands. Breakfast for $35NZ/day is not even close...More

Review collected in partnership with Accorhotels.com
Thank David K
Response from Varna M, Guest Relations Officer at Novotel Auckland Ellerslie HotelResponded 2 days ago

Dear David K, Thank you for your review. I am please to hear the team had offered fantastic service. I will be sure to congratulate the team on a job well done. I have made a note about the hotel needing some renovation and will...More

Hotel's Favourite
Reviewed 2 April 2018 via mobile

Excellent location straight off the Southern Motorway (and next to Ascot Hospital) to pop in for lunch away from the rush & bust. Peaceful in the sunny outdoor courtyard. Nice bar menu and attentive staff. Accor dining discount applies for members.More

1  Thank Mitre11
Response from Varna M, Guest Relations Manager at Novotel Auckland Ellerslie HotelResponded 12 April 2018

Dear Mitre11, Thank you for being an Accor Loyalty Member. I am pleased to hear the location suited your travels and the staff had ensured you were made to feel welcome. I will be sure to congratulate the team on a job well done. Thank...More

Reviewed 1 week ago

More

Review collected in partnership with Accorhotels.com
Response from Varna M, Guest Relations Officer at Novotel Auckland Ellerslie HotelResponded 2 days ago

More

Reviewed 2 weeks ago

This dining experience could have been so much better with a bit of good service. There were about 3 waitresses on deck, and it was not busy. They all had tunnel vision, they would focus of where they were heading and were totally oblivious to...More

Thank John491
Response from Varna M, Guest Relations Officer at Novotel Auckland Ellerslie HotelResponded 1 week ago

Dear John491, I do apologise your experience at the Acacia Restaurant was not up to expectation. I have forwarded your feedback to the Restaurant Manager about your feedback in regards to service and sincerely apologise that you had received this type of service. Thank you...More

Reviewed 2 weeks ago

Was an ok place, however the smorgasbord/buffet dinner wasn't the best. Better presentation of food would have been a bonus. (Carvery selection of meats were well under done, seafood could have been displayed a lot better - food display was very miss matched, without any...More

Review collected in partnership with Accorhotels.com
Thank LouisaSM2306
Response from Varna M, Guest Relations Officer at Novotel Auckland Ellerslie HotelResponded 1 week ago

Dear LouisaSM2306, I am sorry to hear your dinning experience at our Acacia Restaurant was not up to expectation. I have given your feedback to the Executive Chef and the Restaurant manager about this. Thank you for sharing your feedback with us. We hope to...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Wheelchair Access
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
USD 128 - USD 207 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 128 - USD 207 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (79)
Room & Suite (35)
Dining (9)
Family and Play Areas (3)
Questions & Answers
Ask a question
Narziss
9 June 2017|
AnswerShow all 2 answers
Response from Malcolm M | Reviewed this property |
Yep the parking is pretty bad, we had to park some way from the hotel in the racecourse grounds. It's free but you gotta walk a bit.
1
Vote
KMP_AVT
28 February 2015|
Answer
Response from rhgualberto79 | Property representative |
Hi there... in case you are settling your charges on cash, then yes a bond is required. Our policy is full night's accommodation to be paid up front plus $100 per night. Thank you.
1
Vote
Room Tips
"Higher Rooms have a better outlook"
Read review
"Any room is great"
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"Don't take rom 5023"
Read review
"Shower over the bath"
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