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Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only

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Carretera Federal 307, Puerto Morelos 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
14 people are viewing this hotel
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USD 406
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USD 406
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Free cancellation until 12/12/21
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USD 295
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Free cancellation until 10/12/21
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Traveller (6797)
360
Panoramas (13)
Pool & Beach (1088)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 04/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only
Updated 04/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#17 of 43 hotels in Puerto Morelos
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Platinum level
Discover Hideaway at Royalton Luxury Resorts, the perfect place to open yourself up to an elegant adults only vacation experience. Savor gourmet cuisine, artfully prepared cocktails and enjoy the impossibly blue ocean, doing as much or as little as you’d like. Delight in the freedom of spontaneity with the perfect mix of daily water sports, fitness programs, yoga on the beach, or mixology classes beside the pool and unforgettable evenings of sunset champagne toasts, world-class dining and incomparable entertainment. Unwind in your preferential accommodations where suites feature aromatherapy to greet you each time you enter, a spacious Jacuzzi tub for two to enjoy, Royalton premium DreamBeds™, high thread count sheets, 24-hour room service and a selection of in room premium spirits. Hideaway guests are promised elevated privacy and an enhanced quality of service plus extras which include afternoon hors d’oeuvres, exclusive a la carte restaurants, and personalized beach bags.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Swimup bar
Poolside bar
Water park
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Trendy
Languages Spoken
Spanish
6738Reviews2098Q+A100Room tips
Traveller rating
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Popular mentions
MVPXLIFAN wrote a review 23 Oct
Greenwood, Indiana1 contribution
+1
The staff was fantastic and everyone is extremely friendly and they bend over backwards to help with anything you may need. We had Candido (Candy Man) for our personal butler. He took a personal interest in us and made us feel like we were his only customer.
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Date of stay: October 2021Trip type: Travelled as a couple
Room Tip: Best drinks are in the reception/check-in area and the lobby bar. Pro tip: Carry your resort...
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Karen M wrote a review 20 Oct
1 contribution
3 sisters plus 2 friends for Baby Sister's 50th Birthday. Stayed at Hideaway. Had a great time. Rodiver always had our towels and chairs taken care of. Pool waitress, Jacqueline was absolutely the best. She is the sweetest, most hardworking girl on staff. All of the Hideaway bartenders and waiters were awesome. Favorite waiter is Moses at Grazie. Super friendly and very accommodating. We had a great time in the Sports Bar on Monday night, cheering on our Buffalo Bills. That was a heart wrenching loss. Food could have been hotter at most restaurants. Alcohol selection was not as large as it usually is. I assume there are still supply issues since COVID. We all just needed a little time to relax, and recharge. This vacation did just that.
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Date of stay: October 2021Trip type: Travelled with friends
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Response from General Manager, Director General at Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only
Responded 4 days ago
Dear Traveler, Thank you for you glowing review of Hideaway at Royalton Riviera Cancun. We are thrilled that you were able to experience it and that indeed it was a memorable stay. We hope that it brings you fond memories for years to come. We look forward to welcoming you in the near future. Sincerely, Alfonso Lopez General Manager
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Yontiii wrote a review 20 Oct
1 contribution
Resort itself needs to be maintained better. Our “garden view” room was a view of a dirty swamp and scraps of construction material. 3/5 A la carte restaurants, food truck and the buffet were great 4/5. Food from room service is awful 0/5- don’t even bother. Service was wonderful! We especially enjoyed the service of Juan from Dorado 5/5! He definitely went above expectations. Very pleasant and prompt.
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Date of stay: October 2021Trip type: Travelled as a couple
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Response from General Manager, Director General at Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only
Responded 5 days ago
Dear Traveler, Feedback from all our guests is welcomed, as it creates an opportunity for us to improve our service in the future. We're happy you were able to enjoy your AllInLuxury® vacation with us, despite a few aspects which may have made it a little less than perfect. With that said, we have acknowledged your concerns and intend to make good use of your feedback. We certainly look forward to welcoming you in the near future. Sincerely, Alfonso Lopez General Manager
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Michael G wrote a review 17 Oct
Natrona Heights, Pennsylvania1 contribution1 helpful vote
We just returned Oct 16th from a week stay at Hideaway diamond club room 2321 for our 6yr anniversary. They did decorate the door. Sunday a pool cabana was decorated so about 2pm I walked over to the guy it was my anniversary and could I get one for Monday since it was already after 2 he said yes and usually$75 but free since I was diamond club. He asked for my room number I gave it too him a few minutes later he said oh this is yours but we didn't know where you where?? Wtf you know my room number. Guess I jumped to fast check in was horrible. We were Apple vacationers so our flight was a charter so we didn't pick time of flight only had one. We got there about 1030am checked in and was told room would be ready at 3. We were not told they had hospitality rooms to change into bathing suits which we had in our back packs. We went ate lunch walked around in high 80s and humid. Went to casino which opens at 6pm. No place had air except where you check in so went back there I noticed people getting there rooms so I asked again told 3pm. Later lady asked could she help me I said waiting on my room she checked said 20mins. Hour later someone else asked me I told her same thing she came back said 20mins I finally said look I been here since 10am and you mean to tell me my room is not ready then all of a sudden our room was ready. We're diamond club so was supposed to be shown around property which is huge we were not. Food was ok. Best part of resort was pool guy that reserved our same chairs everyday gave us fresh towels after half day and pool bar guys were great this was at Hideaway which is were we stayed even though we could have went all over since diamond club only time we left was to eat. The ocean and beach is full of seaweed only thing resort could do about that is make beach more appealing. Rooms could use deep cleaning. I found out Marriott bought resort while we were there hopefully they can turn it around
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Date of stay: October 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from General Manager, Director General at Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only
Responded 1 week ago
Dear Traveler, Thank you for vacationing with us and finding time to provide feedback regarding your stay. At Royalton, we are always concerned about our guests experiences and sincerely regret the series of events mentioned above which are in no way a true reflection the standard of service at our resort. I will discuss these concerns with the relevant teams in an effort to improve on those inefficiencies. Your kind compliments were well received. We are kindly asking for another opportunity to deliver a vacation better than the last. Sincerely, Alfonso Lopez General Manager
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ali303l wrote a review 17 Oct
Denver, Colorado2 contributions2 helpful votes
Royalton is a massive compound along probably a mile long stretch of beach in South Cancun, with different areas and access privileges depending on "tier" of reservation. This stretch of Cancun beach does NOT have the crystal-clear turquoise waters that come to mind when you think of Cancun, so if that's important to you, stop reading now and find a resort in the "HOTEL ZONE" aka check locations of Google Maps. Will I stay again? With a large family group, like a reunion - YES. Just myself and my husband - NO. We'll spend extra and stay somewhere 4-5 star. ROYALTON is the basic, overall area where a majority of restaurants are. There are several pools and even a kid-friendly water park area off to the side. DIAMOND CLUB area, which is another section of hotel rooms and separate pool. This is also kid-friendly and has more restaurants. You don't need Diamond Club to access anything here except the lounge and checkin/out areas. Staff generally treat their Diamond Club guests better, so I recommend upgrading. Diamond club is also allowed to make dinner reservations as well, so if you don't want to eat at the buffet every day, I also recommend upgrading, otherwise it's near impossible to get a table at a restaurant. HIDEAWAY is at the end. You get your own pool, which is adults only but you technically don't need to be a Hideaway guest to access (no one checked our wristbands). If you're a middle class midwestern American who misses their college frat party days, this is the place for you. The beach in this area is quiet and nicer as well. You DO need to be a Hideaway guest to access the single restaurant in this area. Property: 5/5 Main lobby is massive, open air, and well-appointed. Rooms are large, beds comfortable, and have a very upscale feel with giant soaking tubs and double showers in each room. Even the most basic room is amazing, but will come with a pool or jungle view. Ocean view is an upgrade, especially for the semi-private pools, but worth is splurge if budget allows. Service: 2/5 Communication between staff members if poor. I highly suggest that if you are diamond club, communicate ONLY with staff in the Diamond Club lounge. Ruben was our Diamond Club concierge and he moved mountains to make sure we were happy. If you are not Diamond Club - good luck. Food/Bev: 2/5 Drinks were pretty bad, there's no way to sugar coat it. Blended drinks like pina coladas, daiquiris, etc were 100% sugar and 0% alcohol. Only bottom shelf wines available, and liquor in cocktails were a light pour and also bottom-to-middle shelf. You CAN pay an additional amount for top-shelf liquors but I recommend this only for wine and neat/rocks spirits. The bartending was inconsistent between bars and I wouldn't trust anyone to make a decent cocktail if I paid premium for top shelf. On our stay of 7 nights, we dined at 5 different restaurants on-site. Service was mediocre and inconsistent between visits. Portion sizes are European, so order lots of apps or double entrees if you're expecting an American portion. Salt or marinades are not used, so prepare to salt your food. Menus appeal to the average, American palate, and everything tasted like it came from Old Country Buffet, minus the salt. You can uncharge a premium entree at each restaurant, but it's the same exact option at each restaurant. Just meh. Excursions: 4/5 Many are too long, I recommend booking the EXPRESS excursions when possible. A lot of bang for your buck, and you get a better price reserving these at the beach than you do at the excursion desk. Spa: 5/5 We visited the spa on our 3rd day and it was so good that we went back the following day. I felt like I was in a 5 star resort spa. The hydrotherapy lasts an hour and is really nice, but you really only need to do it once. Our massages and facials were phenomenal! Spa services are obviously not included an are pricey, similar to that of a 5-star resort (aka the Ritz, Four Seasons, etc) but similar to the excursions, you get a deal if you book from the beach.
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Date of stay: October 2021
Rooms
Service
Sleep Quality
Room Tip: First floor rooms facing the pool or ocean come with semi-private pools.
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2 Helpful votes
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Response from General Manager, Director General at Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only
Responded 1 week ago
Dear Traveler, Thank you for your detailed review alerting us of your experience in various areas of our resort and sincerely apologize for the less than perfect experience. We are extremely concerned to note your dissatisfaction in the various areas highlighted and can assure you that this will immediately be shared with the relevant teams. Such feedback is valuable as we aim to improve on our vacation experiences. Please allow us the opportunity to remedy these concerns and to deliver a vacation which is better than the last. Sincerely, Alfonso Lopez General Manager
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PRICE RANGE
USD 288 - USD 896 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
340
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Frequently Asked Questions about Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only
Which popular attractions are close to Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only?
Nearby attractions include Xoximilco Cancun by Xcaret (6.4 km), The library (4.0 km), and Piston Pueblo (5.6 km).
What are some of the property amenities at Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only?
Yes, free parking is available to guests.
What are some restaurants close to Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only?
Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Bugambilias.
Are there opportunities to exercise at Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only have an airport shuttle?
Yes, Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults Only offer any business services?
Yes, it conveniently offers a business centre, a banquet room, and conference facilities.