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Hideaway at Royalton Riviera Cancun

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Traveller (4309)
Room & Suite (892)
Pool & Beach (629)
Overview
  • Excellent66%
  • Very good23%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“diamond club”(701 reviews)
“dorado restaurant”(187 reviews)
“champagne party”(50 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star accommodation
All hotel details
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Rooms
27 Aug.28 Aug.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (5,085)
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4,646 results
Traveller rating
3,000
1,102
386
95
63
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3,000
1,102
386
95
63
Show reviews that mention
All reviewsdiamond clubdorado restaurantchampagne partytex mexadults only sectionhunter steakhousesports barocean viewroyalton riviera cancungourmet marchehunters steak housedouble showerzen restaurantrooftop jacuzzibutler serviceroom keyel dorado
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1 - 5 of 4,646 reviews
Reviewed today via mobile

Upon arrival our stay was amazing start to finish! Greeted with a smile and a cocktail :) facilities were brilliant - enough to please everyone! Hotel room was lovely, cleaned on a daily basis - drinks in the fridge topped up daily! All the restaurants...More

Thank Amber A
Reviewed today via mobile

Just returned from a stay at the royalton with my partner. Upon arrival we were greeted with welcome drinks and taken straight to the hideaway reception to be checked in which was a nice touch. We spent most of the day around the hideaway pool...More

Thank Jellisss
Reviewed yesterday via mobile

Our pool butlers Joel, Victor and Jose located at the adult only pool at the hide away were absolutely AMAZING! So polite and even gave us a facial massage. Always asked us how we were doing and even found a nice spot in the shade...More

Thank Patrise J
Response from Alfonso L, Gerente at Hideaway at Royalton Riviera CancunResponded yesterday

Dear Patrise J We are pleased you enjoyed your stay and were so well looked after by the team here at Hideaway at Royalton. We are thrilled that our team seem to have made a great impression and we will surely extend your kudos to...More

Reviewed yesterday via mobile

Viczorn, Jose, Carlos were the Best beach butlers and did an amazing aromatherapy right there on the cabana on the beach. Amazing! Smelled so good and then did a scalp massage, food, drinks and anything you needed!

Thank Amy G
Response from Alfonso L, Gerente at Hideaway at Royalton Riviera CancunResponded yesterday

Dear Amy G We heartily appreciate your taking the time to write a review on our resort Hideaway at Royalton. We'll extend your compliments to our staff. Hoping to receive you again at Hideaway at Royalton. Luxury Regards Alfonso Lopez General Manager

Reviewed yesterday

This was our first holiday together as a couple and what an amazing time we had!! The service was outstanding from the moment we arrived to the moment we left. There are so many restaurants to choose from which offer something for everyone and all...More

2  Thank Maria W
Response from Alfonso L, Gerente at Hideaway at Royalton Riviera CancunResponded yesterday

Dear Maria W It feels very rewarding to hear that our services have gone beyond our clients expectations. We'll extend your compliments to our staff. Comments like yours constitute some good motivation for us to keep working to achieve our guests’ satisfaction. It will be...More

View more reviews
About
Awards & Recognition
GreenLeaders Platinum level
Certificate of Excellence
Amenities
Top amenities
Beachfront
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Room Service
Free Parking
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Casino and Gambling
Hot Tub
Tennis Court
Fitness Centre with Gym / Workout Room
Adult pool
Outdoor pool
Details
Price range
USD 248 - USD 1,090 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Puerto Morelos
#10 On the Beach Hotel in Puerto Morelos
#10 Spa Hotel in Puerto Morelos
#10 Luxury Hotel in Puerto Morelos
#10 Top resorts Hotel in Puerto Morelos
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 248 - USD 1,090 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Puerto Morelos
#10 On the Beach Hotel in Puerto Morelos
#10 Spa Hotel in Puerto Morelos
#10 Luxury Hotel in Puerto Morelos
#10 Top resorts Hotel in Puerto Morelos
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (4309)
Room & Suite (892)
Pool & Beach (629)
Dining (435)
Amenities (25)
Family and Play Areas (18)
Business Centre & Event Rooms (14)
Questions & Answers
Ask a question
11 August 2018|
Answer
Response from Kari S | Reviewed this property |
We did the Xel-Ha and Tulum excursion and we loved it. It is also food and drink included all day. The only part that we hated was the 3 hour bus ride home dropping everyone off. Make sure you go to the restroom right before... More
1
Vote
11 August 2018|
Answer
Response from Don M | Reviewed this property |
Maybe cost effective to do this before the trip. There are several different companies on property that will book excursions for you but I am sure they share information and the trips will be about the same price regardless... More
1
Vote
Adam S
10 August 2018|
AnswerShow all 3 answers
Response from RobLTulsa | Reviewed this property |
I didn’t tip until the final day. I had no problem with service.
0
Votes
Room Tips
"The Hideaway is great if you are travelling as couple and the swim-up suites are fantastic."
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"Try to get a pool or ocean facing room there is a swamp but inly affects you if you go on the balcony."
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"Rooms with swimout pools are awesome!"
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"Fourth floor Hideaway room has a roof top Jacuzzi and sitting area--very cool! And the swim up rooms are..."
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