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Royalton Riviera Cancun Resort & Spa

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Traveller (9967)
Pool & Beach (1437)
Room & Suite (1302)
Overview
  • Excellent69%
  • Very good22%
  • Average7%
  • Poor1%
  • Terrible1%
Travellers talk about
“diamond club”(1,567 reviews)
“sports bar”(437 reviews)
“splash pool”(122 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star accommodation
All hotel details
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Reviews (11,171)
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9,383 results
Traveller rating
6,084
2,181
755
182
181
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LanguageEnglish
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6,084
2,181
755
182
181
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1 - 5 of 9,383 reviews
Reviewed yesterday

First, the Royalton, diamond club was amazing. The food, the service , was the best I have experienced. The rooms were spacious we had a one bedroom president suite and was perfect and had a swim up . We visit other hotels on the follow...More

1  Thank schupchek3110
Reviewed yesterday

I would highly recommend this hotel!Food was excellent and there was plenty of choice.Daytime and evening entertainment was brilliant - always something to do.They are really keen on fitness which is great.Staff could not do enough for you. Would definitely go back and would book...More

Review collected in partnership with this hotel
Thank nscc2018
Reviewed yesterday

First, the royalton, diamond club was amazing. The food, the service , was the best I have experienced. The rooms were spacious with genuine queen beds. We especially liked the spacious layout of the hotel and easy access to facilities. The down side was the...More

1  Thank Anne489franca
Response from Alfonso L, Gerente at Royalton Riviera Cancun Resort & SpaResponded yesterday

Dear Anne489franca It is always a pleasure to read such positive comments regarding our guests’ experience and to know how much you enjoyed your stay highlighted by our service on Diamond Club. We always work hard to make every moment special for our valuable guests....More

Reviewed yesterday

Day 1 rating would have been a 2 due to check-in but after that the vacation was fabulous! Despite the horrible start, we will go to Royalton again. A huge highlight is the workout facility & awesome classes, best I’ve seen in a hotel. Big...More

Thank running4it
Response from Alfonso L, Gerente at Royalton Riviera Cancun Resort & SpaResponded yesterday

Dear running4it Thank you for your posting on TripAdvisor. It is a pleasure to read your comments regarding our service and facilities. We are glad to know that we were able to provide the relaxing holiday you were looking forward to have. We appreciate your...More

A TripAdvisor Member
1
Reviewed 2 days ago via mobile

Great facility, well layed out very clean. Superb service and excellent food. We cant wait to return. We have been to the other all inclusive resorts in Mexico. This is our favorite to date. The pools are endless.More

Thank A TripAdvisor Member
Response from Alfonso L, Gerente at Royalton Riviera Cancun Resort & SpaResponded yesterday

Dear guest We have been honored with your having chosen our Resort and the fact that you show so satisfied with your experience makes us feel proud of our site and staff. We will be pleased to welcome you back at Royalton Riviera Cancun. Luxury...More

View more reviews
About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Beachfront
Room Service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free Parking
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Casino and Gambling
Hot Tub
Tennis Court
Adult pool
Outdoor pool
Details
Price range
USD 216 - USD 1,064 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Top resorts Hotel in Puerto Morelos
#12 On the Beach Hotel in Puerto Morelos
#12 Luxury Hotel in Puerto Morelos
#12 Spa Hotel in Puerto Morelos
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 216 - USD 1,064 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Top resorts Hotel in Puerto Morelos
#12 On the Beach Hotel in Puerto Morelos
#12 Luxury Hotel in Puerto Morelos
#12 Spa Hotel in Puerto Morelos
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (9967)
Pool & Beach (1437)
Room & Suite (1302)
Dining (913)
Family and Play Areas (105)
Amenities (58)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
liddydiddy93
22 August 2018|
Answer
Response from badjed | Reviewed this property |
Hi we took spray but was advised to buy the spray over there its called OFF works a treat also take bands keeps them at bay hope this helps
0
Votes
Burghgirl03
20 August 2018|
Answer
Response from ieisha_ayanna | Reviewed this property |
I didn’t see much American beer. They had modelo, don equios, and other local beers. Now the wine, definitely not a high quality on their house wines. You can get good wine if you buy one of the expensive bottles.
1
Vote
Room Tips
"upgrade to Diamond club"
Read review
"Higher floor i.e. above 2 less noisy. Also beach view does not necessarily mean your room faces the beach."
Read review
"Do not prebook as a "Group" with SunWing, so that you can prebook ($) your room through Royalton..."
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"Go with the rooftop terrace with oceanview!"
Read review
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