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Hotel el Moro

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Hotel el Moro
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269 Reviews from our TripAdvisor Community

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Showing 238: English reviews
Edmonton, Alberta, Canada
Reviewed 3 days ago NEW

I'll cut to the chase here- Our reservation was oversold and we were emailed to advise of the change; however, we were already in Mexico and did not have access to our work email to get the notice in time. The staff checked us in to room 38 and didn't know about the over booking. Room 38 was a pretty...

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Thank Warren F
Oliver, Canada
Reviewed 3 days ago NEW

Very clean older place great location and nice courtyard good air conditioning BUT the sewer kept backing up to where we sat outside our room, no hot water for three days. No coffee or glasses in our room. Free breakfast was a few thin slices of fruit, cold toast and very strong coffee. Wouldn't let us use 2 wine glasses...

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Thank Lynn M
Reviewed 5 days ago NEW

We traveled from FL USA - after navigating our way in the dark without reception (in Mexico that's an accomplishment for a rookie and her overtired family). The signs for this town popped up all the way from the airport but it was after so many we finally spotted the one we thought looked right! Good guess - exit the...

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Thank Suzii T
Laramie, Wyoming
Reviewed 1 week ago

We have stayed at Posada el Moro several times and really find it to be a lovely small family run hotel. The rooms are large and clean, not luxurious, but very nice. Small pool surrounded by a nice tropical garden. The owners are very nice, helpful and welcoming.Continental breakfast is included, and you can have eggs, pancakes etc. for a...

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Thank Cathy H
Iowa
Reviewed 3 weeks ago

a well-run mid-range hotel. Mostly English speaking staff. Few services but clean and smells nice. The "restaurant" is mostly non-functional but does have breakfast available for a reasonable price. Great location near center of town.

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Thank bigdogroad
Reviewed 3 weeks ago via mobile

On our first trip to Puerto Morelos, we stayed at the El Moro for 2 nights with another couple. The staff (especially Pablo) were so friendly and helpful. We will be back! Food is delicious and rooms are clean and well decorated.

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1Thank Laurene S
Reviewed 4 weeks ago via mobile

Made a reservation with El Moro in Puerto Morelos, MX by phone. The person (owner) took all out infp including credit card number and said our reservation was good. When we arrived on time mid-morning on the day of our reservation, the owner said he was sorry, but he sold our reservation. Sorry, but I can't report on the rooms....

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Thank John S
PomoElmoro, Owner at Hotel el Moro, responded to this review

Dear John S: Thanks for your time and review of our services. We are sorry that changes in our reservation system has caused you a bad experience with our service. Room reservations through our web page has priority over other any other method of reservation (e.g., telephone reservation). Reservations via engines such as Expedia and others are delayed a few...

Rochester, New York
Reviewed 15 January 2017

We have been visiting Puerto Morelos for five years now and just love the relaxed and local feel of this village. Hotel el Moro has been our go to every year for its small European-like atmosphere and friendly service. Most rooms are very lovely and clean with a nice outside porch or balcony. We make our reservations in advance, request...

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1Thank dianebrinkman13
PomoElmoro, Owner at Hotel el Moro, responded to this review

Dear Dianebrinkman13: We are very disappointing for our performance as host for your vacation. Although we are trying to improve our web page and its reservation system, this is not an excuse for your problems with our service. We have found small problems in it, such as the room assignment that you had. We are continue fixing and adjusting our...

Bend, Oregon
Reviewed 13 January 2017

Our family of 4 stayed here in December 2016 for 5 nights. We immediately fell in love with the hotel, the staff and this sweet town. It is very close to Cancun in terms of the drive down the highway, but light years away in terms of everything else. Small town, uncrowded beaches, gorgeous water, fantastic reef. Great restaurants, friendly...

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1Thank Judy C
PomoElmoro, Owner at Hotel el Moro, responded to this review

Dear Judy C: We at Hotel el Moro thanks you for your time and effort to write us a review. We are glad when we hear that we meet our guests expectations. As you nicely describe Puerto Morelos is a great little town that offers a quiet, friendly ambiance to have a relaxed and nice vacation. Indeed is the beach,...

Reviewed 12 January 2017 via mobile

OMG I love � this place. I stayed there for 2 wonderful weeks with my family and the service was excellent, the rooms helper, our sweet Edna always treated us very well. My father was sick and everybody in the hotel was worried about him, especially Pablo. � And also they called the ambulance for us �. I totally recommend...

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Thank Lida76
PomoElmoro, Owner at Hotel el Moro, responded to this review

Dear Lida 76: We all at Hotel El Moro are happy to know that you had a nice staying with us. We wish you and hope that your father is well and enjoying all of you, his wonderful family. We also hope to see all of you again to enjoy the sun, beach, and the friends that you and your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Breakfast included
  • Free Parking
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Charming hotel with a very laid-back atmosphere, excellent personalized service, comfortable and clean installations. ... more   less 

Additional Information about Hotel el Moro

Address: Av. Javier Rojo Gomez | SM-2, M-5, L-17, Puerto Morelos 77580, Mexico (Formerly Posada el Moro)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $98 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel el Moro 2.5*
Number of rooms: 10
Reservation Options:
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Also Known As:
Posada El Moro Hotel Puerto Morelos
Posada El Moro Puerto Morelos
Hotel El Moro Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#2 Best Value Hotel in Puerto Morelos
#11 Romantic Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Hotel el Moro staff and other travellers.
9 questions
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Questions? Get answers from Hotel el Moro staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay in room 38”
 of 5 bubbles 945warrenf, 17 Feb 2017 | Read review
“not the main floor by back exit...sewer smell”
 of 5 bubbles lynnm712, 17 Feb 2017 | Read review
“Rooms towards the back of the property are quieter. Try not to be directly over the street in front.”
 of 5 bubbles CathyH38, 9 Feb 2017 | Read review
“Tends to be loud in front till about 10 PM”
 of 5 bubbles bigdogroad, 27 Jan 2017 | Read review
“We experienced a very loud & continous TV from an adjacent hotel on the second floor. I think it's a crap shoot.”
 of 5 bubbles dianebrinkman13, 14 Jan 2017 | Read review
5 of 5