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Hotel Marina El Cid Spa & Beach Resort

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Traveller (5797)
Pool & Beach (1577)
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Overview
  • Excellent50%
  • Very good33%
  • Average11%
  • Poor4%
  • Terrible2%
Travellers talk about
“platinum club”(729 reviews)
“murphy bed”(263 reviews)
“cliff jump”(125 reviews)
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
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Rooms
30 Apr.1 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (7,217)
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2,212
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166
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11 - 15 of 6,519 reviews
Reviewed 5 days ago

We were very excited to travel to the El Cid , had heard great stories, started off our stay by waiting an hour in the "Platinum Club" then sent to wrong room, Daughter is Celiac, dont stay there if CeliacMore

1  Thank jasonadelborg
Response from IvanBringas, Gerente at Hotel Marina El Cid Spa & Beach ResortResponded 4 days ago

Dear guest Let me start by thanking you for your recent stay and for sharing your thoughts with us. I regret that your experience was not completely satisfactory, at El Cid, we are aware that the handling of food is extremely important, and that is...More

Reviewed 5 days ago

Hotel Marina El Cid Spa & Beach Resort has always been a fabulous resort. It was both family and adult friendly. I was there two weeks ago and requested a room near the "Silent Zone" because it was an adult-only vacation. To our dismay, the...More

Thank larndt
Response from IvanBringas, Gerente at Hotel Marina El Cid Spa & Beach ResortResponded 4 days ago

Dear guest First of all, thank you for your recent stay, and for sharing your comments with us. It is our priority to please our guests, and the decision to change the "adults only" Jacuzzi was taken based on several opinions from our guests, and...More

Reviewed 5 days ago

The weather was not the best, and it was crowded during Holy Week and the Motorcycle ralley, but still was an enjoyable. It was very busy and the staff was great. The bell Hops are always in good spirits and will go out of their...More

Thank ronalddh2016
Response from IvanBringas, Gerente at Hotel Marina El Cid Spa & Beach ResortResponded 4 days ago

Dear Ronald Thank you so much for your recent stay and for your kind words. It is our pleasure to serve you, and we find very rewarding to read that you had a satisfactory experience, and that we were able to meet your expectations. It...More

Reviewed 5 days ago

We had a great time here, extremely clean, well run, friendly people and staff, our bartender Oscar and his team were amazing, very family oriented lots to do, nitghtly shows were great. Definitely would like to go back.More

1  Thank Kate O
Response from IvanBringas, Gerente at Hotel Marina El Cid Spa & Beach ResortResponded 4 days ago

Dear Kate It is fantastic to read that you had a great stay at El Cid, and that you and your family found always something to do and to discover, such as our night shows. Thank you for recognizing the friendliness from our staff; I...More

Reviewed 6 days ago via mobile

If you are on vacation with the kids, then hanging out at the main pool near the jumping cliff is the place to be. Oscar and Alex at the pool bar will treat you like royalty and you are right in the middle of all...More

2  Thank Jennifer T
Response from IvanBringas, Gerente at Hotel Marina El Cid Spa & Beach ResortResponded 4 days ago

Dear Jennifer At El Cid, our main goal is to create memorable vacation experiences for our guests, and to offer variety of activities and choices on our "Something for everyone" philosophy. On behalf of all the staff, I would like to express our most sincere...More

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Best Value Properties in Puerto Morelos, Mexico
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About
Awards & Recognition
GreenLeaders Platinum level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Beachfront
Bar/Lounge
Breakfast included
Spa
Free Parking
Hotel Amenities
Room Service
Business Centre with Internet Access
Breakfast included
Shuttle Bus Service
Children Activities (Kid / Family Friendly)
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
USD 229 - USD 488 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Puerto Morelos
#10 Romantic Hotel in Puerto Morelos
#10 Business Hotel in Puerto Morelos
#17 On the Beach Hotel in Puerto Morelos
#17 Spa Hotel in Puerto Morelos
#17 Top resorts Hotel in Puerto Morelos
#17 Luxury Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 229 - USD 488 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Puerto Morelos
#10 Romantic Hotel in Puerto Morelos
#10 Business Hotel in Puerto Morelos
#17 On the Beach Hotel in Puerto Morelos
#17 Spa Hotel in Puerto Morelos
#17 Top resorts Hotel in Puerto Morelos
#17 Luxury Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (5797)
Pool & Beach (1577)
Room & Suite (1093)
Dining (491)
Family and Play Areas (83)
Amenities (65)
Business Centre & Event Rooms (19)
Questions & Answers
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Brian G
20 April 2018|
Answer
Response from GMELCIDRESORTS3 | Property representative |
Dear Mr. Brian, Thak you very much for contacting us through this platform. In relation to your previous question: The kids club at the resort manage a general activity schedule by day according to the team of the day... More
-1
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Google Translation
vreepartyof5
15 April 2018|
AnswerShow all 16 answers
Response from GMELCIDRESORTS3 | Property representative |
Dear guest, Thank you very much for contacting us through Tripadvisor question forum. We certainly understand your concern in regard to the beach situation at the resort. The seaweed situation tends to be seasonal... More
1
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Jamie H
14 April 2018|
Answer
Response from GMELCIDRESORTS3 | Property representative |
Dear Mrs. Jamie, Thank you very much for contacting us through TripAdvisor question forum. I will contact you by private message for more information. Cordially,
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Room Tips
"Elena did an excellent job maintaining our room. Her smile every morning started our day on a positive note."
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"Don't bother paying extra for the butler service and adult only access, our Butler was non existent and..."
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"Bathroom (toilet) door do not lock and have a large gap."
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"$60 wifi per device, 4 hours to check in, 4 total GF deserts, lied to many times. Platinum membership a joke..."
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