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Hotel Marina El Cid Spa & Beach Resort

Travellers' Choice award winner
GreenLeadersPlatinum level
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1 room 2 adults 0 children
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Hotel Marina El Cid Spa & Beach Resort
Hotel Marina El Cid Spa & Beach Resort
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6,125 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Marina El Cid Spa & Beach Resort
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Showing 5,501: English reviews
Wilmington, DE
Reviewed 5 days ago NEW

Had a fantastic week-long Spring Break trip to Hotel Marina El Cid! I would highly recommend booking through Costco and adding-on the Platinum Package with the in-suite jacuzzi and butler. Our butler, David was fantastic!! Every restaurant we ate at was delicious and everyone was super friendly and helpful. If I had a few negatives, they would only be to...

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Helpful?
2Thank klaw92
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: How very nice of you to share your lovely comments on this site and thank you also for your fantastic pictures. We are so glad to know that everything was nice during your past stay with us. I will make sure to share your kudos with our staff and It will be a privilege to serve your family...

Six Lakes
Reviewed 5 days ago NEW

The beach was not good for swimming. There were so many rocks and so much seaweed. Food were not very good, not many options. Worst thing was that you have to pay for the lost room keys and towel keys. They didn't cost much, but they made you feel very uncomfortable when you were in an all inclusive resort. We...

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Helpful?
1Thank 296khaiv
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: The majority of our guests reviews are and have been very positive and we sincerely regret if you were not satisfied during your past stay. Our guests are our main reason and we always discuss the reviews of tripadvisor with our executive team and we would like to apologize if some of our policies make you feel uncomfortable....

Painted Post
Reviewed 5 days ago NEW

This resort is so beautiful. The food and customer service is amazing. I loved the rooms facing the ocean they are convenient and have a nice view. The only downfall was the beach. But he resort makes up for not being able to swim in the ocean. Would totally recommend this resort!😎😁🏖

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Helpful?
2Thank katrinamb2017
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: How very kind of you to share your great review on this site. We aim to ensure our guests stay is as comfortable as possible. Our staff is our main strength and thank you for recognizing them. Thank you again for your great comments and for preferring Hotel Marina El Cid Spa & Beach Resort. Hasta pronto amigos,...

Milwaukee, Wisconsin
Reviewed 5 days ago NEW

We booked our trip through Costco travel, which was very easy and I would use their services again. We knew that this was not going to be a five-star experience going into the vacation, so the expectation bar was set somewhat on the lower side. There were certainly things that exceeded my expectations, while others fell short. Transportation to the...

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Helpful?
5Thank Amy A
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: Your positive comments are really appreciated and make us feel proud of our staff. We are always very attentive to our guests reviews and we are happy to read that your whole family spent a nice holiday with us. I already shared your kudos with our staff, our staff is always willing to offer the best service to...

Ottawa, ON
Reviewed 5 days ago NEW

We stayed in April - 2 adults and 2 kids under 10. Overall we had a great time. The staff are polite, helpful, and welcoming. The property is stunning and well cared for. The gym is a bit small but includes machines, free weights, and a spinning room. The treadmills overlook the sea - it's like walking or running towards...

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Helpful?
5Thank K2Travellers
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear guests: How very nice of you to share your great comments on this site. We aim to ensure our guests stay is as comfortable as possible and thank you also for your observations that are very helpful for us and help us to improve always. Thank you again for your wonderful review and for choosing El Cid Resorts. Best...

Houston, Texas
Reviewed 5 days ago NEW

We stayed here for 6 days and 5 nights and we loved it. We had the Platinum Club One bedroom Suite with Butler service. Definitely loved the all-inclusive and the perks of being in the platinum club but if its a big price difference I wouldn't recommend it because I didn't see any difference from members who weren't platinum. The...

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Helpful?
4Thank DWhite713
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: What a great pleasure to read that you spent a perfect getaway in our resort. Thank you also for your compliments and for your feedback that is always welcome and very useful for us. It would be a privilege to serve you and your beloved one again in another opportunity and thank you again for your great comments...

Oconomowoc, Wisconsin
Reviewed 6 days ago NEW

This is a wonderful family resort with something to do for all ages. The activities in the main pool were great and gave my kids an opportunity to meet other teenagers. My husband and I chose to relax near the infinity pool where it was more quiet. Took advantage of deep sea finishing being so close to the marina. Staff...

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2Thank Tammy087
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear guests: We are so glad to know that you and your family had a relaxed getaway in our resort and were happy with our services and facilities. Thank you also for taking the time to share your experience with the world and for your compliments for Suzy and Rene, our staff is always willing to assist our guests in...

West Windsor
Reviewed 1 week ago NEW

Room smells bad, the front desk representatives were not professional and the way treating the customers not friendly, no water for several hours, the hotel manager wretched hard to reach... Service people ( room and restaurants) are very nice and polite.

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1Thank michaellW5324FF
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your review and for selecting our resort. Thank you also for your feedback, we are always improving on the aspects that are in our hands and we apologize if you did not enjoy your past stay...

San Diego, California
Reviewed 1 week ago NEW

We booked an All Inclusive vacation package through Costco Travel, stayed there for 1 week during my 8-year old daughter's spring break.The resort had a beautiful ground, nice pools, small but functional fitness center, and pretty good buffet. The room we stayed in the building #18 was a good size with a king bed and a Murphy bed. It was...

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Helpful?
3Thank ski_supgirl
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: Thank you for your time to write such a nice review, it is great to read that you had a good time with us and that you enjoyed our resort and service. Our main goal is to deliver great vacation experiences to all of our guests. We hope to have the oportunity to serve your family again in...

Grande Prairie, Canada
Reviewed 1 week ago

The resort was very nice: clean and friendly. Our maid service was fantastic! The downfall is that you have to set your alarm and get up early to reserve yourself a chair where you want as by 7 am every morning, most of them have towels or personal belongings on them but no one sits at them for hours, or...

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3Thank 01FrequentTraveller
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear guests: What a great pleasure to read that you spent a relaxed holiday in our resort. Thank you also for your feedback that is very valuable for us and help us to offer the best to all our guests. It would be a privilege to serve you all again in another opportunity and thank you again for your great...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Free Parking
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Retreat to a luxury paradise of turquoise Caribbean waters, soothing breezes, Mayan cultural sites and beautiful, aromatic flora and fauna. Situated near the charming bohemian fishing village of Puerto Morelos, overlooking the world's second largest coral reef park, this family oriented, all-inclusive beach resort offers a quiet alternative to the larger hotels in Riviera Maya. Enjoy amazing snorkeling, diving, sailing and sport fishing directly from our shores. With a selection of diverse restaurants, fabulous pools, adults-only Jacuzzi, Mayan-oriented spa, complete fitness center, full-service marina and more -- there is everything to do or nothing at all. • Family & Eco friendly Ocean Front Resort • Exclusive large suites • Great All Inclusive & Platinum All Inclusive meal plan options • Four tantalizing restaurants featuring a la carte and delicious buffets • Macondo Ocean Deck Bar with infinity pool • 22,000-square-foot pool • Beautiful landscaping, expansive sandy beach, hammocks. • Convention Center. • Ocean Front El Cocay Spa. • Full-service Marina 120-slip marina • WIFI Internet Access (fee) • Kids Club Center • Fitness center with the latest cardio equipment, free weights and a spinning class area • Pronatours Tour Desk • Half hour from Cancun/Riviera Maya International Airport and 20 minutes from downtown Cancun/Riviera Maya and Playa del Carmen. ... more   less 

Additional Information about Hotel Marina El Cid Spa & Beach Resort

Address: Boulevard El Cid Unidad 15, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $270 - $786 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Marina El Cid Spa & Beach Resort 4*
Number of rooms: 428
Reservation Options:
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Also Known As:
Hotel Marina El Cid Spa And Beach Resort
Hotel Marina El Cid Spa & Beach Puerto Morelos
Marina El Cid Riviera Maya
Hotel Marina El Cid Riviera Maya
El Cid Riviera Maya
Hotel Marina El Cid Beach
El Cid Puerto Morelos
Hotel Marina El Cid Spa & Beach Resort Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#9 Family Hotel in Puerto Morelos
#10 Business Hotel in Puerto Morelos
#10 Romantic Hotel in Puerto Morelos
#14 On the Beach Hotel in Puerto Morelos
#14 Top resorts Hotel in Puerto Morelos
#14 Spa Hotel in Puerto Morelos
#14 Luxury Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Marina El Cid Spa & Beach Resort staff and other travellers.
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Questions? Get answers from Hotel Marina El Cid Spa & Beach Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Many rooms have ocean view. ”
694marenh, 25 Apr 2017 | Read review
“Want a nice room join the premium club, other room is nothing compare to the premium club room.”
  • disgusting water coming from the tub !!!!
K4520YEcarmenl, 23 Apr 2017 | Read review
“Buildings 18 & 19 seemed to be reserved for the Costco travelers. Jungle view rooms.”
, 22 Apr 2017 | Read review
“I think platinum club guest receive the best views but no matter where you stay view will not be bad”
DWhite713, 22 Apr 2017 | Read review
“Noise levels from other guests did peak in the early evening but it did become very quiet after 10pm. ”
Tammy087, 21 Apr 2017 | Read review
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