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Hotel Marina El Cid Spa & Beach Resort

Travellers' Choice award winner
GreenLeadersPlatinum level
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1 room 2 adults 0 children
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Hotel Marina El Cid Spa & Beach Resort
Hotel Marina El Cid Spa & Beach Resort
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6,119 Reviews from our TripAdvisor Community

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Saint Louis, Missouri
Reviewed yesterday NEW

Excellent staff, great food, very accommodating. Make sure you get Xavier as your butler! Room was perfect, very clean, building 17. Close to Marina and Marina Restaurant. Tried all restaurants.... one was better than the other!!!

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Helpful?
Thank psanitro
Boston, Massachusetts
Reviewed 2 days ago NEW

The resort is beautiful, grounds are very well maintained, room very clean, comfortable and well stocked, most of the staff is excellent (our butler, Carlos, has been very present, kind and helpful) and the food is good, but they have a big problem with the beach. If I could rate separately resort and beach, the resort would be 4 or...

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Helpful?
1Thank mirchetta2016
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your comments and for your stay with us. We are glad to know that you enjoyed your holiday with us and thank you also for your feedback. We are always very attentive to the feedback from...

Reviewed 2 days ago NEW

Best vacation. Excelllent staff. Food was great! Lots of choices. Had excelllent extras on beach included like kayaking, paddle board, mini escorted catamaran. Nightly shows. Few nights they also had music in lobby. Easy place to stay or go to other tourists spots in area.

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Helpful?
1Thank Tammy P
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear guests: Your positive comments are certainly welcome and we are glad to read that you had a wonderful stay with us and enjoyed everything that El Cid has to offer. Thank you also for recognizing the hard work from our team, I will make sure to share your compliments with all of them. It will be a pleasure to...

Reviewed 2 days ago NEW

Check-in time is 3 pm, I arrive there at 5:30 pm. But the room wasn't ready yet. After 45min, i get the room key. Room key doesnt work , no water, when water come but is yellow-brown color. Jazzuci doesnt work , call maintainence more then 3 times trying to fix that thing. When you want to change something ,...

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Helpful?
1Thank carmen l
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear guests: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your review and for your stay with us. Thank you also for sharing your review on this site and for your feedback. We are always improving on the aspects that are in our hands and we...

Wilmington, DE
Reviewed 3 days ago NEW

Had a fantastic week-long Spring Break trip to Hotel Marina El Cid! I would highly recommend booking through Costco and adding-on the Platinum Package with the in-suite jacuzzi and butler. Our butler, David was fantastic!! Every restaurant we ate at was delicious and everyone was super friendly and helpful. If I had a few negatives, they would only be to...

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Helpful?
1Thank klaw92
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: How very nice of you to share your lovely comments on this site and thank you also for your fantastic pictures. We are so glad to know that everything was nice during your past stay with us. I will make sure to share your kudos with our staff and It will be a privilege to serve your family...

Six Lakes
Reviewed 3 days ago NEW

The beach was not good for swimming. There were so many rocks and so much seaweed. Food were not very good, not many options. Worst thing was that you have to pay for the lost room keys and towel keys. They didn't cost much, but they made you feel very uncomfortable when you were in an all inclusive resort. We...

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1Thank 296khaiv
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: The majority of our guests reviews are and have been very positive and we sincerely regret if you were not satisfied during your past stay. Our guests are our main reason and we always discuss the reviews of tripadvisor with our executive team and we would like to apologize if some of our policies make you feel uncomfortable....

Painted Post
Reviewed 3 days ago NEW

This resort is so beautiful. The food and customer service is amazing. I loved the rooms facing the ocean they are convenient and have a nice view. The only downfall was the beach. But he resort makes up for not being able to swim in the ocean. Would totally recommend this resort!😎😁🏖

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2Thank katrinamb2017
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: How very kind of you to share your great review on this site. We aim to ensure our guests stay is as comfortable as possible. Our staff is our main strength and thank you for recognizing them. Thank you again for your great comments and for preferring Hotel Marina El Cid Spa & Beach Resort. Hasta pronto amigos,...

Milwaukee, Wisconsin
Reviewed 3 days ago NEW

We booked our trip through Costco travel, which was very easy and I would use their services again. We knew that this was not going to be a five-star experience going into the vacation, so the expectation bar was set somewhat on the lower side. There were certainly things that exceeded my expectations, while others fell short. Transportation to the...

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Helpful?
5Thank Amy A
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: Your positive comments are really appreciated and make us feel proud of our staff. We are always very attentive to our guests reviews and we are happy to read that your whole family spent a nice holiday with us. I already shared your kudos with our staff, our staff is always willing to offer the best service to...

Ottawa, ON
Reviewed 3 days ago NEW

We stayed in April - 2 adults and 2 kids under 10. Overall we had a great time. The staff are polite, helpful, and welcoming. The property is stunning and well cared for. The gym is a bit small but includes machines, free weights, and a spinning room. The treadmills overlook the sea - it's like walking or running towards...

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Helpful?
5Thank K2Travellers
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear guests: How very nice of you to share your great comments on this site. We aim to ensure our guests stay is as comfortable as possible and thank you also for your observations that are very helpful for us and help us to improve always. Thank you again for your wonderful review and for choosing El Cid Resorts. Best...

Houston, Texas
Reviewed 3 days ago NEW

We stayed here for 6 days and 5 nights and we loved it. We had the Platinum Club One bedroom Suite with Butler service. Definitely loved the all-inclusive and the perks of being in the platinum club but if its a big price difference I wouldn't recommend it because I didn't see any difference from members who weren't platinum. The...

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Helpful?
4Thank DWhite713
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: What a great pleasure to read that you spent a perfect getaway in our resort. Thank you also for your compliments and for your feedback that is always welcome and very useful for us. It would be a privilege to serve you and your beloved one again in another opportunity and thank you again for your great comments...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Free Parking
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Retreat to a luxury paradise of turquoise Caribbean waters, soothing breezes, Mayan cultural sites and beautiful, aromatic flora and fauna. Situated near the charming bohemian fishing village of Puerto Morelos, overlooking the world's second largest coral reef park, this family oriented, all-inclusive beach resort offers a quiet alternative to the larger hotels in Riviera Maya. Enjoy amazing snorkeling, diving, sailing and sport fishing directly from our shores. With a selection of diverse restaurants, fabulous pools, adults-only Jacuzzi, Mayan-oriented spa, complete fitness center, full-service marina and more -- there is everything to do or nothing at all. • Family & Eco friendly Ocean Front Resort • Exclusive large suites • Great All Inclusive & Platinum All Inclusive meal plan options • Four tantalizing restaurants featuring a la carte and delicious buffets • Macondo Ocean Deck Bar with infinity pool • 22,000-square-foot pool • Beautiful landscaping, expansive sandy beach, hammocks. • Convention Center. • Ocean Front El Cocay Spa. • Full-service Marina 120-slip marina • WIFI Internet Access (fee) • Kids Club Center • Fitness center with the latest cardio equipment, free weights and a spinning class area • Pronatours Tour Desk • Half hour from Cancun/Riviera Maya International Airport and 20 minutes from downtown Cancun/Riviera Maya and Playa del Carmen. ... more   less 

Additional Information about Hotel Marina El Cid Spa & Beach Resort

Address: Boulevard El Cid Unidad 15, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $272 - $779 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Marina El Cid Spa & Beach Resort 4*
Number of rooms: 428
Reservation Options:
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Also Known As:
Hotel Marina El Cid Spa And Beach Resort
Hotel Marina El Cid Spa & Beach Puerto Morelos
Marina El Cid Riviera Maya
Hotel Marina El Cid Riviera Maya
El Cid Riviera Maya
Hotel Marina El Cid Beach
El Cid Puerto Morelos
Hotel Marina El Cid Spa & Beach Resort Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#9 Family Hotel in Puerto Morelos
#10 Romantic Hotel in Puerto Morelos
#10 Business Hotel in Puerto Morelos
#14 Spa Hotel in Puerto Morelos
#14 On the Beach Hotel in Puerto Morelos
#14 Luxury Hotel in Puerto Morelos
#14 Top resorts Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Marina El Cid Spa & Beach Resort staff and other travellers.
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Questions? Get answers from Hotel Marina El Cid Spa & Beach Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Want a nice room join the premium club, other room is nothing compare to the premium club room.”
  • disgusting water coming from the tub !!!!
K4520YEcarmenl, 23 Apr 2017 | Read review
“Buildings 18 & 19 seemed to be reserved for the Costco travelers. Jungle view rooms.”
, 22 Apr 2017 | Read review
“I think platinum club guest receive the best views but no matter where you stay view will not be bad”
DWhite713, 22 Apr 2017 | Read review
“Noise levels from other guests did peak in the early evening but it did become very quiet after 10pm. ”
Tammy087, 21 Apr 2017 | Read review
“Joining Platinum Club, maybe?”
ski_supgirl, 20 Apr 2017 | Read review
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