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Excellence Riviera Cancun

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Excellence Riviera Cancun
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11,178 Reviews from our TripAdvisor Community

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Reviewed yesterday NEW

Absolutely love Excellence. There could be no better. We stay two weeks about annually and have never been disappointed in any way. The staff are truly wonderful, the attention to detail is amazing. The food is astounding and the ambiance and location are beyond beautiful.

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Thank Garrett C
White Plains, New York
Reviewed yesterday NEW

Just spent a wonderful week at Excellence Cancun. Can't say enough about service we received during our stay. This is what separates this resort from other all inclusive resorts we have stayed at. Everyone of the staff we encountered were warm and always greeted you with a smile and a Hola. They were also eager to please any of their...

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Thank jpizzarell
Hamilton, Ontario
Reviewed 2 days ago NEW

We enjoyed our third stay at Excellence Riviera Cancun. Everything was as it should be: friendly staff; excellent service; great food; and in our case attention to our personal requests. We contacted the hotel ahead of time with some concerns regarding chemical sensitivity and were extremely pleased to see this taken very seriously. In fact, they did better than expected....

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3Thank Cuba1987
Reviewed 3 days ago NEW

Our 2nd visit to ERC. Those groups reviewing TA, this is a couples resort, plan & simple - they will try to accommodate you, but what they do best is individual service. Those regular ERC visitors are here for the love & care that ERC staff bestow on them (now us). I believe pampered is the term. Yes, they work...

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6Thank craig136
Houston, Texas
Reviewed 3 days ago NEWvia mobile

This was our second stay at this resort and 3rd at an Excellence resort. Staff is very friendly and helpful. Loves the towel art in our room. The turn down service is a nice treat. Jezer and Ledey (Gaga) were super fun with the activities! Really enjoyed the bike ride to Puerto Morales - last year they only offered it...

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2Thank lalamcdaniel
Omaha
Reviewed 3 days ago NEW

We were impressed from the moment we arrived when greeted with champagne. Check in was a breeze. We had a room over looking the lazy river pool and spa on the 2nd floor -- building SPA 5. Entertainment was fantastic. Very entertaining shows at night and plenty of activities during the day. Jezer and Layde (sp?) made all the activities...

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5Thank husker007y
Auckland
Reviewed 4 days ago NEWvia mobile

Excellent service, excellent food, excellent rooms, excellent entertainment, excellent activities, excellent resort! Highly recommend!! Stayed here for 7 nights with my mum and really enjoyed our time here!

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2Thank BeeBe24
Ephrata, Pennsylvania
Reviewed 4 days ago NEWvia mobile

This was my first time here. I have traveled for many years to many places. I was here with a group of women for vacation. Check in was smooth and I felt very welcomed. Entering our room was where our problems started. We "requested" a room with 2 beds. Only 1 was there. After wasting 2 hours and talking to...

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5Thank mookette
Germantown, Maryland
Reviewed 4 days ago NEW

First let me say, I'm sorry that I was not able to write this review in January. This resort defines "Excellence" Last year we spent our 40th anniversary here and we had to come back for our 41st. So amazing that 99% of the staff who provided their services to us were still there and not only did they remembered...

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4Thank jportalea
London, United Kingdom
Reviewed 4 days ago NEWvia mobile

My first time of visiting this stunning Hotel and Resort. It certainly won't be my last. From the initial welcome greeting to the service excellence, this place has to be experienced. The restaurants are amazing and varied for all tastes. The entertainments is throughout the day and night. Premium drinks are included. The Club level upgrade is well worth the...

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4Thank Aniljain01

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. ... more   less 

Additional Information about Excellence Riviera Cancun

Address: Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $418 - $869 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Excellence Riviera Cancun 4.5*
Number of rooms: 440
Reservation Options:
TripAdvisor is proud to partner with Savannahville Tours N.V., BookIt.com and Cheap Tickets so you can book your Excellence Riviera Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Excellence Riviera Maya
Excellence Riviera Cancun Hotel
Excellence Riviera Cancun Puerto Morelos
Excellence Cancun
Secrets Excellence Riviera Cancun
Cancun Excellence Riviera
Excellence Resort Cancun
Excellence Riviera Cancun Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#2 Top resorts Hotel in Puerto Morelos
#2 On the Beach Hotel in Puerto Morelos
#2 Spa Hotel in Puerto Morelos
#2 Luxury Hotel in Puerto Morelos
#2 Romantic Hotel in Puerto Morelos
#5 Business Hotel in Puerto Morelos
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Questions & Answers

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1,770 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in the Excellence club, you will know where every extra cent went!”
 of 5 bubbles 717garrettc, 25 Feb 2017 | Read review
“Paying extra for Club doesn't seem worthwhile to me.”
 of 5 bubbles Cuba1987, 24 Feb 2017 | Read review
“Pool View Rooms - SPA 5”
  • Room View of the Lazy River
  • Room View of the Lazy river
 of 5 bubbles husker007y, 23 Feb 2017 | Read review
“We love the rooms on Excellence Club side with spectacular ocean views.”
 of 5 bubbles jportalea, 22 Feb 2017 | Read review
“This is a large resort, and we had a beachfront room, and highly recommend the upgrade.”
 of 5 bubbles michaelrB3115GM, 21 Feb 2017 | Read review
5 of 5