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Azul Beach Resort Riviera Maya

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GreenLeadersPlatinum level
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Azul Beach Resort Riviera Maya
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2,986 Reviews from our TripAdvisor Community

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There are newer reviews for Azul Beach Resort Riviera Maya
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Showing 2,690: English reviews
Vancouver, Canada
Reviewed 21 October 2014 via mobile

We are currently at the Azul beach. We have a family swim up suite and are quite happy with the room. The service has been quite good for the most part but there have definitely been some issues so far. My husband asked the concierge about golf and they recommended tpc golf so he booked it. Only to find out...

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Helpful?
1Thank darcysmama
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear guest, Thank you for your honest and detailed review. Firstly please accept our apologies for the inconsistencies experienced and I will be sure to address these areas with my management team. I never like to hear such comments nevertheless I appreciate your honest opinon and this will assist us to ensure we maintain focused on providing only the very...

Lakewood, Colorado
Reviewed 21 October 2014

We just returned from Azul Beach, but I wish I could have stayed longer. I can't even find the words to express my gratitude towards everyone at Azul Beach. It was the staff at Azul Beach that really made this trip the most wonderful vacation of my life. We were there for a week for our Wedding/Honeymoon. My travel agent,...

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Helpful?
2Thank Lindsey S
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear Lindsey, Firstly , on behalf of all staff at the Azul Beach Resort we would like take this opportunity to offer our Congratulations to you both. It was a great honor to be chosen as the host of such an important occasion in your lives and we hope that you will return time and time again to relive the...

wales
Reviewed 20 October 2014

We returned on the 10th October from a 2 week holiday.We were celebrating our ruby wedding anniversary i do not know where to start about this wonderful hotel and staff i would like to say a special thank you to Roca alain carlos alberto ezikiel lifeguard lety at the cafe bar all the cabana boys wilbert in the tequila bar...

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Helpful?
2Thank golferwales
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear guest, Thank you for your wonderful review and kind words, it was a pleasure to read the details of your experiences, we appreciate that you have taken the time to share your comments with future travelers and guests. Great food, perfect location and superior service are just a little of what we offer at the Hotel. I'm very proud...

Baltimore
Reviewed 18 October 2014

We returned Weds from a 2 week stay at Azul Beach that included our wedding with approx 35 of our closest friends and family. Leading up to the day we arrived, I had so much anxiety and apprehension because the wedding coordinators located in Miami are horrendous and absolutely TERRIBLE to work with... we really thought that we had made...

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Helpful?
1Thank Amyeprice77
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear guest, Firstly, on behalf of all staff at the Azul Beach Resort we would like take this opportunity to offer our Congratulations to you both. It was an honor to be host of your wedding, we understand that this is a very special moment and we are very happy to hear that we were able to provide you with...

Floyds Knobs
Reviewed 17 October 2014

Just returned from our family vacation, the experience was great. The hotel was clean, and the hotel employees treated you as their #1 customer. The Pools were spotless, smaller beach front but big enough to do everything we needed. Bring your own snorkeling equipment because the hotel does not have it to rent or use. We went on a snorkeling...

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Helpful?
18Thank Ron1954_58
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear guest, firstly I would just like to say it was an absolute pleasure to host your family vacation. It is very rewarding to know that you have enjoyed every moment of your vacation at the Azul Beach Resort. A big thanks to Lisa from Beach Bum Vacation for recommending us to you. We truly appreciate your comments and feedback,...

Charlestown, IN
Reviewed 17 October 2014

My wife and I took our two daughters ages 3 & 1 to this resort in October, 2014. Lisa @ Beach Bum Vacation took care of all the planning and excursions which were phenomenal. The resort caters to kids which made it so much easier and relaxing! We had a pool side swim up room which was perfect. My wife...

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Helpful?
18Thank Adam N
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear guest, Thank you for your wonderful feedback! It was an honor to host your holiday. I'm happy to hear that you and your family had a wonderful vacation, also that we exceeded all expectations. Thank you to Lisa from Beach Bum Vacations for reccommending us to you. I hope to see you back at the Azul Beach Hotel again...

Floyds Knobs, Indiana, United States
Reviewed 17 October 2014

Just returned from a family vacation with grandparents, children, and grandchildren. Everyone had a fantastic time. I am a travel concierge and travel quite often. Azul hotels are such an experience. I highly recommend them. Service was amazing and spot on. The waiters were quite attentive to us and the children in the restaurants - even brought hot towels to...

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Helpful?
2Thank Lisa Z
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear Lisa, Thank you for your glowing feedback, It was truly a pleasure to host you and your family at Azul Beach. It's great to know that your experiences were in line with our unique Gourmet Inclusive vacation concept. Your comments will be shared with our employees, especially those mentioned . It is very special when a member of our...

Reviewed 16 October 2014

Traveled with partner and his family. Enjoyed the accommodations, was a unique mix of adult and child friendly services. The food was a good mix of international and local cuisine. I appreciated the friendly service members, they went above and beyond. Lisa Zwissler made the trip effortless, arranging all the services in advanced. I merely had to sit back and...

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Helpful?
14Thank Ryan C
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear guest, Thank you for your wonderful review, I thoroughly enjoyed reading about your experiences and its good to know that there was so much you enjoyed about the Azul Beach Hotel. A big thanks to Lisa Zwissler from Beach Bum Vacations for reccommending us to you. We do our very best to ensure our guests are taken care of...

england
Reviewed 16 October 2014 via mobile

I am writing this review, as I am a few days into my stay here, at the Azul Beach Hotel. This is THE BEST HOTEL by far, that we have stayed in. From the moment that we arrived, we were treated like royalty, we were given a cool towel to refresh ourselves and given a cool glass of wine. Check...

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Helpful?
4Thank matt_tee1970
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear guest, Thank you for your excellent review. Thank you for choosing the Azul Beach Hotel for your holiday. I can assure you that there is nothing more rewarding that recognition from our valued guests. We appreciate that you have taken the time to share your comments with future travelers and guests. We hope that you enjoy the rest of...

Reviewed 15 October 2014

Great stay after we originally were put in the wrong room. Staff is wonderful and not one bad experience with anyone. Food was great, beach was perfect and bars were stocked very well with premium drinks. Bartenders were personable and wait staff was excellent. One word of caution: just because the travel organizations are in the same hotel and appear...

Review collected in partnership with this hotel
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Helpful?
Thank Ron S
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear guest, Thank you for taking the time to share your experiences with the Trip advisor community. I have taken note of your comment concerning to Lomas Travel, please accept my apologies I have contacted the relative company to pass on your experiences. Again many thanks and I hope to see you very soon at the Azul Beach Resort. Best...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Azul Beach Hotel is a family-friendly, boutique-style property located on a gorgeous beach 20 minutes from Cancun International Airport. All of the newly renovated 148 rooms are just steps from the beach, pools, restaurants and bars.Featuring the Gourmet Inclusive® concept, epicurean offerings include candlelight dining on the beach, a fresh fish fry and butler service to the canopied beach beds. There’s an all-lobster menu, 24-hour room service and over 30 tequilas in the tequila lounge.Azul Beach especially caters to families with young children with loaner baby equipment, kid's club and parent support. The exclusive Family & Friends Vacation Planner coordinates family reunions. Romantic couples love Beachfront Sky Massages and Suite Scenes. ... more   less 

Additional Information about Azul Beach Resort Riviera Maya

Address: Carretera Federal Cancun-Tulum Km. 27.5, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $467 - $1,383 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Azul Beach Resort Riviera Maya 4.5*
Number of rooms: 148
Reservation Options:
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Also Known As:
Azul Beach Hotel, By Karisma Hotel Puerto Morelos
Azul Resort All Inclusive Beach
Azul Beach Resort Riviera Maya Mexico - Puerto Morelos
Azul Hotel Beach Resort
Hotel Style:
#2 Family Hotel in Puerto Morelos
#6 On the Beach Hotel in Puerto Morelos
#6 Romantic Hotel in Puerto Morelos
#6 Top resorts Hotel in Puerto Morelos
#6 Luxury Hotel in Puerto Morelos
#6 Spa Hotel in Puerto Morelos
#7 Business Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Azul Beach Resort Riviera Maya staff and other travellers.
542 questions
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Questions? Get answers from Azul Beach Resort Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms upstairs are quieter than the swim up rooms. They have a few of connecting rooms for when travelling with kids.”
 of 5 bubbles gisesl, 28 Mar 2017 | Read review
“I like the rooms with a balcony as you can sleep with the door open and the air con off”
 of 5 bubbles H1801MXjenniferc, 27 Mar 2017 | Read review
“The gentleman that cleaned our room (Roberto i think), did an excellent job keeping our room clean each day.”
 of 5 bubbles dennissH8423BK, 27 Mar 2017 | Read review
“Most upper floor rooms have a partial ocean view”
 of 5 bubbles theTchukfamily, 27 Mar 2017 | Read review
“If you want quiet don't get a room near the swim up rooms.”
 of 5 bubbles michelek2016, 26 Mar 2017 | Read review
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