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Azul Beach Resort Riviera Maya

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GreenLeadersPlatinum level
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Azul Beach Resort Riviera Maya
Azul Beach Resort Riviera Maya
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3,045 Reviews from our TripAdvisor Community

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There are newer reviews for Azul Beach Resort Riviera Maya
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Showing 2,744: English reviews
Kelowna, BC
Reviewed 14 February 2015

My wife and I were greeted with wine, a choice of pillows and scents for our room, and treated like royalty. The staff at the front desk, concierge, restaurants, bars, beach, and housecleaning were all friendly and professional - we don't have a single complaint. The highlights were Froy & Carlos at the Chil + Latino restaurants (really fun guys!),...

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Helpful?
1Thank ckettner
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear guest, Thank you for sharing your experiences of your recent vacation, I truly appreciate your comments and have carefully read through your detailed feedback. Please accept my apologies for the inconsistencies in service, I never like to hear such comments nevertheless I appreciate your honest opinons and this will assist us to ensure we maintain focused on providing only...

Reviewed 13 February 2015

The resort was beautiful. We were there for a wedding in January. The staff was friendly and went out of their way to accommodate any of our needs. Nanda was awesome! We had no problems at all. She answered all of my questions (even the stupid ones) I would go back again.

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Helpful?
Thank SAMannino
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear guest, Thank you for your brief review and for taking the time to share your experiences with the Trip advisor community. A big thanks to Nanda for recommending us to you. I hope to see you back at the Azul Beach Hotel again very soon. Best Regards, Peter Hechler General Manager gm@azulbeachresort.com

Boise, Idaho
Reviewed 13 February 2015

The last time we visited here, we were very impressed because the resort was small, charming, Mexican flavor, and exceptional food and service. They have added on, however, building more modern 2 & 3 story structures, with more pools, and many more children at the resort! We were 'upgraded' from the small bungalow we love (because of wedding parties booking...

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Helpful?
Thank rebeccarealtor
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear guest, Thank you for sharing your experiences of your recent visit to the Azul Beach Hotel. As always, We truly appreciate your comments and feedback, this helps us to maintain our high standards and ensure we not only meet but continue to exceed all guest expectations. It was a pleasure to host your holiday and hopefully you will provide...

Reviewed 11 February 2015

First of all I would like to say only stay at the resort if you are looking for a very tranquil spa like quiet atmosphere or if you have kids. The resort is great for families. The name of the resort is Azul Beach so I was thinking that it should have an amazing beach and I was extremely disappointed....

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Helpful?
2Thank TravelNicole12
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear TravelNicole12 Thank you for taking the time to share your experiences of your recent stay with us . Your comments will be used constructively however we are very dissappointed to hear that you are not convinced by our Unique vacation experience we provide. we would like to invite you to contact us at customerservices@karismamexico.com so that we can continue...

Atlanta, GA
Reviewed 10 February 2015

I visited for 4 days for my sister's wedding. The staff were excellent and the rooms were very nice and well serviced. Childcare was outstanding. Overall for an intimate all inclusive it was gorgeous and a positive experience. Only complaints are the beach is limited/small, wifi was not free, and the water in our hotel room never really got hot....

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Helpful?
Thank malaea3
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear guest, Thank you for sharing your experiences of your recent vacation, I truly appreciate your comments and have carefully read through your detailed feedback. Once again, many thanks for you review and I hope to see you again soon at the Azul Beach Hotel. Best Regards, Peter Hechler General Manager gm@azulbeachresort.com

Montreal, Canada
Reviewed 10 February 2015

We spent a week's family holiday at the Azul Beach Hotel. The resort caters to children under 5 and accommodates dietary restrictions. My son has to avoid gluten and all the resort restaurants provide a gluten free option. There are activities for children and a wonderful supervised play room that was fun for both my grand children who are 4...

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Helpful?
2Thank Michael F
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear guest, Many thanks for your review . I'm happy to hear that you and your family had a great vacation. It is very special and there is no better reward than to hear about your experiences at the Azul Beach Hotel. Touching on your comments about the food, in this day and age, food allergies and intolerances are becoming...

Cypress, Texas
Reviewed 9 February 2015

The Azul Beach is a smaller, boutique hotel (148 rooms) which just adds to its charm. The hotel grounds are very attractive, right on the beach. We particularly enjoyed the waterways and pools right beside our room. The staff was extra friendly, always helpful, and anxious to please. Most spoke English. We enjoyed the food at each of the beautiful...

Review collected in partnership with this hotel
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Helpful?
Thank Jack C
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear guest, Thank you for your wonderful review! It was an honor to host your holiday. Thank you for recommending us with all Trip Advisor followers. We look forward to welcome you soon. Best Regards, Peter Hechler General Manager gm@azulbeachresort.com

Reviewed 8 February 2015 via mobile

Couldn't enjoy their all inclusive food. They have five restaurants with one big kitchen in the back..? Tastes overall similar, and our tomato caprese salad was icy (not fully defrosted) lobster menu doesn't have real lobster... I had lobster bisque and lobster risotto- the risotto basically came as rice in lobster bisque. This, for the whole seven days...was tough for...

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5Thank Yuriko I
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Thank you for taking the time to share your experiences of your recent stay with us . Your comments will be used constructively however we are very disappointed to hear that you were not wowed by your Karisma experience. we would like to invite you to contact us at customerservices@karismamexico.com so that we can continue our communication with you Best...

Greenwich, Connecticut, United States
Reviewed 8 February 2015

We came here given the resort's child-friendly reputation. In many ways, the resort delivers - there is a good kid's menu, a great indoor playspace, lots of family-friendly perks like booster seats, beach toys and strollers. However, as non-smokers, we were horrified at the number of people who were smoking by the pool, on the beach, by the dining area...

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Helpful?
10Thank Gennie S
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear guest, Thank you for sharing your experiences of your recent vacation, I truly appreciate your comments and have carefully read through your detailed feedback, this help us to maintain our high standards. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Best Regards, Peter Hechler General...

Reviewed 8 February 2015

We are traveled a lot! Cuba, Dominica , st marten, aruba. This is the only resort that we are coming back and feeling like home! Very friendly and supportive staff! Great amenities! One person that always make my day is Javier at entertainment team! Just remember this guys are not usually get tipped! They are there to make you happy,...

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Helpful?
2Thank Bavaian
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear guest, Thank you for your glowing feedback , it was truly a pleasure to host your holiday. Your comments will be shared with our employees, especially those mentioned. It is very special when a member of our staff is recognized for their efforts and I will ensure that this will not go unnoticed. On behalf of the entire staff...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Azul Beach Hotel is a family-friendly, boutique-style property located on a gorgeous beach 20 minutes from Cancun International Airport. All of the newly renovated 148 rooms are just steps from the beach, pools, restaurants and bars.Featuring the Gourmet Inclusive® concept, epicurean offerings include candlelight dining on the beach, a fresh fish fry and butler service to the canopied beach beds. There’s an all-lobster menu, 24-hour room service and over 30 tequilas in the tequila lounge.Azul Beach especially caters to families with young children with loaner baby equipment, kid's club and parent support. The exclusive Family & Friends Vacation Planner coordinates family reunions. Romantic couples love Beachfront Sky Massages and Suite Scenes. ... more   less 

Additional Information about Azul Beach Resort Riviera Maya

Address: Carretera Federal Cancun-Tulum Km. 27.5, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $426 - $1,434 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Azul Beach Resort Riviera Maya 4.5*
Number of rooms: 148
Reservation Options:
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Also Known As:
Azul Beach Hotel, By Karisma Hotel Puerto Morelos
Azul Resort All Inclusive Beach
Azul Beach Resort Riviera Maya Mexico - Puerto Morelos
Azul Hotel Beach Resort
Hotel Style:
#2 Family Hotel in Puerto Morelos
#6 Top resorts Hotel in Puerto Morelos
#6 Romantic Hotel in Puerto Morelos
#6 On the Beach Hotel in Puerto Morelos
#6 Luxury Hotel in Puerto Morelos
#6 Spa Hotel in Puerto Morelos
#7 Business Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Azul Beach Resort Riviera Maya staff and other travellers.
553 questions
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Questions? Get answers from Azul Beach Resort Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Swim up room block 7.”
joshsmumYork, 22 Apr 2017 | Read review
“Only if you are an owner will you get a good room!”
SDTCalgary, 21 Apr 2017 | Read review
“All the rooms are amazing and are comfy to sleep in”
JamesH1556, 15 Apr 2017 | Read review
“Our room was great but would definetely splurge for the swim up suite next time. My only regret of the whole week was not getting the bridal suite for getting ready for the wedding as the deluxe rooms are small and I had a lot of people coming and going crammed in there on the wedding day.”
B4426FAsaraho, 14 Apr 2017 | Read review
“If you're in one of the standard blocks try to get a room upstairs. The downstairs rooms can be a bit noisy with people walking outside.”
ChrisQ198, 11 Apr 2017 | Read review
5 of 5