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Azul Beach Resort Riviera Maya

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Azul Beach Resort Riviera Maya
Azul Beach Resort Riviera Maya
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2,971 Reviews from our TripAdvisor Community

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Showing 2,676: English reviews
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Reviewed yesterday NEWvia mobile

Great activities staff Ana and Alberto were very friendly fun and got us motivated to join in the activities!!!! Marco the butler took care of all our room needs! Marco Armando and Isais were excellent bartenders!!!!! They all cared to make our trip special and relaxing!!!! Thanks!!!!!

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Helpful?
Thank Gina J
Reviewed yesterday NEWvia mobile

Had a wonderful time. Alberto was so friendly and great with the kids. Marco our beach waiter was amazing. Truly enjoyed talking with him. Great place for family's a very accommodating resort. Would stay here again.

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Thank Jessica H
Reviewed yesterday NEWvia mobile

Alberto was amazing!! All of the service was fantastic! Family with teenagers was slightly out of place with a lot of kids but still had an amazing time. Food was gourmet, didn't eat anything bad! Would recommend!

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Thank Nicole R
Horsham, United Kingdom
Reviewed 2 days ago NEW

As has been said many times before this is a super hotel, smaller perhaps than most in the region and a perfect place to bring younger children. We did not, our kids are long since grown up but still had a great time. All restaurants were generally very good but Chil and Tainan possibly our favourites, Chil for super lunchtime...

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Helpful?
2Thank Liquidator421
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear Liquidator421, Thank you for your review, detailing your experiences from your stay with us, firstly please accepts our apologies for the areas that we fell short of expectations. We never like to hear that any guest has been disappointed with their experience and we have noted the aspects of your stay that you felt impacted your experience, making your...

Perris, California
Reviewed 3 days ago NEWvia mobile

We had the best time spending a week at Azul beach. The kids loved it! A special thanks to Audi for being so attentive to our kids. We are very grateful with all of the staff from the kids club. Thank you for an awesome week.

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Helpful?
Thank Gaby R
KarismaHotelsResorts, Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear Gaby R, Thank you for sharing your experiences; it was pleasure to read your review. We look forward to your next visit and we wait for you with open arms to welcome you back to the Azul Beach Resort Riviera Maya. Kind regards, Antonio Denotti General Manager gm@azulbeachresort.com

Regina, Saskatchewan
Reviewed 3 days ago NEW

Beautiful immaculate rooms. Gracious service at all the restaurants. Beautiful white sand beach with friendly and proficient cabana service. Proper wine reccomendations at the restaurants and an accommodating sommelier. Our butler Carlo was great. But what impressed me most was the warmth and friendliness of the people from the gardeners, the kitchen staff right up to the general manager. Congratulations!...

Review collected in partnership with this hotel
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Helpful?
Thank RobRegina
KarismaHotelsResorts, Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear RobRegina, Many thanks for sharing your experiences with future travelers, I enjoyed reading your feedback and I'm happy you had a fantastic vacation at the Azul Beach Resort Riviera Maya. I am very happy and glad to know that you are impressed becuase of the warmth and friendlinness of the team. I am sure they did their best in...

Anoka, Minnesota
Reviewed 4 days ago NEW

What a wonderful vacation - my only regret is that we did not stay longer. From arrival - Alexander (bellboy) was AWESOME with my son, every time my son saw him he had a special hello for him. Our room was a swim up suite in the back of resort area but it was wonderful and spacious enough for our...

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Helpful?
Thank 477amy
KarismaHotelsResorts, Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear 477amy, Thank you for taking the time to share your experiences with the Trip advisor community. We are not like the other all-inclusive hotels, we are two steps ahead and provide ourselves on the superior quality, luxury quality and high standard Gourmet cuisine. Thank you for the special mentions to Alexander and Daniel. I am sure they did their...

San Diego, California
Reviewed 4 days ago NEW

First, of all... I would absolutely give this resort 5 Stars for it's beauty, cleanliness and amazing staff and the food! The food was so much better than either of us thought a resort could have. Secondly, I'm giving the resort a 3 star for being SO kid friendly. I understand that most people going to this resort are on...

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Helpful?
1Thank Nikki L
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear Nikki L, We appreciate you taking the time to write a review and providing your feedback following your recent stay. While we were glad that you rate our facilities with a five star due to you found the food, the service and the cleanliness amazing; we are disheartened that during your visit, there were areas that were not reflective...

Reviewed 5 days ago NEWvia mobile

Me and my mom had a great time at azul beach resort. They have a beautiful beach, great food and even better staff! Our service was always way above average!! The hotel grounds are emaculate and we stayed in the junior suite with the jacuzzi and it was a nice size and the bathroom was beautiful. Comfortable beds. This resort...

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Helpful?
Thank Kay M
KarismaHotelsResorts, Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear Kay M, Many thanks for sharing your experiences with future travelers, I enjoyed reading your feedback and I'm happy you had a fantastic vacation at the Azul Beach Resort Riviera Maya. I am glad to know that you had a great time and we went above average. Thank you very much for recognize the effort of the team. I...

Marion, Iowa
Reviewed 6 days ago NEW

My wife and I and two girls (16, 13) absolutely loved the Azul Beach resort. This is our second time in Cancun (Occidental at Xcaret), and have also been to Jamaica three times (Riu Ocho, Riu Negril, and Riu Montego Bay). Azul Beach was definitely a step above the previous resorts we have visited. The staff was very attentive, always...

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Helpful?
1Thank Todd M
KarismaHotelsResorts, Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear Todd M, Thank you for such a wonderful, well-formed review. I am very proud of each and every employee, we have a great hotel with luxury facilities and this is all enhanced by the quality of our service and the level of excellence from our team. It was a pleasure to host you for second time, I am glad...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Azul Beach Hotel is a family-friendly, boutique-style property located on a gorgeous beach 20 minutes from Cancun International Airport. All of the newly renovated 148 rooms are just steps from the beach, pools, restaurants and bars.Featuring the Gourmet Inclusive® concept, epicurean offerings include candlelight dining on the beach, a fresh fish fry and butler service to the canopied beach beds. There’s an all-lobster menu, 24-hour room service and over 30 tequilas in the tequila lounge.Azul Beach especially caters to families with young children with loaner baby equipment, kid's club and parent support. The exclusive Family & Friends Vacation Planner coordinates family reunions. Romantic couples love Beachfront Sky Massages and Suite Scenes. ... more   less 

Additional Information about Azul Beach Resort Riviera Maya

Address: Carretera Federal Cancun-Tulum Km. 27.5, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $466 - $1,399 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Azul Beach Resort Riviera Maya 4.5*
Number of rooms: 148
Reservation Options:
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Also Known As:
Azul Beach Hotel, By Karisma Hotel Puerto Morelos
Azul Resort All Inclusive Beach
Azul Beach Resort Riviera Maya Mexico - Puerto Morelos
Azul Hotel Beach Resort
Hotel Style:
#2 Family Hotel in Puerto Morelos
#6 Top resorts Hotel in Puerto Morelos
#6 Spa Hotel in Puerto Morelos
#6 On the Beach Hotel in Puerto Morelos
#6 Romantic Hotel in Puerto Morelos
#6 Luxury Hotel in Puerto Morelos
#7 Business Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Azul Beach Resort Riviera Maya staff and other travellers.
542 questions
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Questions? Get answers from Azul Beach Resort Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Swim up's are awesome for families - some are up front by the ocean!”
 of 5 bubbles 477amy, 22 Mar 2017 | Read review
“Bottom level swim up suite”
 of 5 bubbles 116nikkil, 22 Mar 2017 | Read review
“best for families”
 of 5 bubbles , 18 Mar 2017 | Read review
“There is construction going on near villa 18. Highly recommend villa 14. Its where we stayed and is very central to the resort”
  • Our wedding on the sky deck
  • sky deck
  • They decorated our room like this on our wedding night
 of 5 bubbles Krista8505, 15 Mar 2017 | Read review
“Choose first floor if you want to swim from your patio. Choose second floor if you don't want pool access.”
 of 5 bubbles RickW941, 14 Mar 2017 | Read review
5 of 5