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Hotel Ojo De Agua

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1 room 2 adults 0 children
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Hotel Ojo De Agua
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20 Reviews from our TripAdvisor Community

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Showing 10: English reviews
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Regina, Canada
Reviewed yesterday NEW

On the beach, within walking distance to every great restaurant in town. Great restaurant on the beach in front of the hotel as well with constant beach service! Well on its way to becoming a 4 or 5 star hotel! If you stayed here in the past, it is now being renovated and with a little more attention to detail...

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Thank Linda M
A TripAdvisor Member
1 review
Reviewed 1 week ago via mobile

We spent extra for the ocean view room. We got a room with no view, no safe, no hot water or water pressure, and a vomit smell in the airless hallway the room door opened into. TINY pool, with a bar full of old drunks. Even though we paid nearly twice the price for the better room they refused to...

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Thank A TripAdvisor Member
Copenhagen, Denmark
Reviewed 2 weeks ago via mobile

Whether this hotel is called Ojo De Agua or Cielo Beach Hotel is still a bit unclear to us. The hotel has a great location on the beach with free beach chairs and fantastic view. The rooms are nice and clean, however newly refurbished the work seem to leave more to wish for e.g. The safe is still in the...

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Thank Alexander E
Australia
Reviewed 9 February 2017 via mobile

We stayed for 2 nights and felt like staying on a construction site. Our room was not finished, no lights next to the bed, only loose wires. The bathroom had no towel rails, the shower leaked, the tiles had big gaps and the hot water took forever. The kitchen corner looked more like a camping kitchen - we did not...

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Thank Gudrun D
crossfield
Reviewed 19 January 2017

We stayed at this hotel for our last night of an eleven day vacation during the first week of January 2017. We paid 120USD which is very expensive for a hotel of this stature. We spent the previous week in a 5 star 2 bedroom condo for the same price and another three days in a brand new hut in...

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Thank marieCrossfield
Omaha, Nebraska
Reviewed 8 January 2017 via mobile

Stayed 1 night at this hotel. Very clean and the bed was comfortable. It took forever to check in, well over 45 minutes, because they were very understaffed. It is on the beach and has a nice view. The wifi is spotty and there was no towels in the room for a shower instead of taking my chances with the...

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Thank skinnygirl123456
Reviewed 7 January 2017

we stayed during 3 nights, with 3 kids, forst of all the building was not even finished to be built (windows in the bathroom cannot be closed, painting and floor not finished, material of construction and tools can be found here and there) it being specified that we called the hotel prior to book it to ensure that the hotel...

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Thank coyal7
Reviewed 7 January 2017

Puerto Morelos is a gem on the Atlantic shore of the peninsula, south of Cancun, and this hotel is located right on the beach. That's the good part. We read the bad reviews before booking, and called to hotel to check since there were not too many options in the December peak season. We were told the bad reviews were...

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Thank Y_H_Cast
Vence, France
Reviewed 5 January 2017

We stayed in 2 rooms for 3 nights/4 days, with 3 kids. To start off, we stayed on the second floor, with no elevator and an unfinished staircase, so all our bags were dirty. There was no hot water the ENTIRE TIME OF OUR STAY and 3 of us got a cold while we stayed there. The first night, one...

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2Thank manu20170103
Vermont
Reviewed 31 December 2016 via mobile

New Years weekend, checked in at 1:00pm at $2600 pesos/night, manager did not tell us there was No hot water! Now 9:00 pm still No hot water. Manager says it will be repaired within an hour. Other guests just said they've been here 3 days now with no hot water! Honestly, peak season, full price, there's no excuse.

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2Thank kbesther

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Pool
  • Beachfront
  • Free Internet
  • Breakfast included
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Concierge

Additional Information about Hotel Ojo De Agua

Address: Mza. 2 Av. Javier Rojo Gomez S.M. 2 Lote 16 | Frac. Ojo de Agua, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $39 - $92 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Ojo De Agua 3*
Number of rooms: 36
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Also Known As:
Ojo De Agua Hotel
Ojo De Agua Puerto Morelos
Hotel Ojo De Agua Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#19 On the Beach Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Ojo De Agua staff and other travellers.
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Questions? Get answers from Hotel Ojo De Agua staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for 3rd floor room overlooking ocean!”
 of 5 bubbles lindamM9726NB, 25 Mar 2017 | Read review
“I believe we had the best views from 1206 on the second floor.”
  • New beds and bedding
  • Shower
  • Pool and Ocean View
  • Sitting Area
  • Bathroom Sink
 of 5 bubbles marieCrossfield, 18 Jan 2017 | Read review
“prendre une chambre au premier étage (surtout pas au rez de chaussé ni au 2em étage)”
 of 5 bubbles coyal7, 7 Jan 2017 | Read review
“Rooms further from the beach don't have an ocean view. On the 3rd floor, rooms higher than 1307 will have the view.”
 of 5 bubbles Y_H_Cast, 6 Jan 2017 | Read review
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