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Now Sapphire Riviera Cancun

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Now Sapphire Riviera Cancun
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6,327 Reviews from our TripAdvisor Community

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Showing 5,710: English reviews
West Linn, Oregon
Reviewed 1 January 2016

We stayed at Now Saphire because a music festival was being held there. My husband and I went to watch some bands and relax. We arrived and got into our room without issue. This may have been different then how it is normally done, as it was very fast and streamlined. The decor is beautiful. The staff is very friendly....

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Helpful?
2Thank tracy i
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for your comments and for taking the time to share your experience with the TripAdvisor community. It’s great to know that Now Sapphire Riviera Cancun has met your expectations in different ways, such as service, restaurants and the quality of the food. We will share your feedback with the entire staff to let them know your...

Chicago
Reviewed 1 January 2016

We absolutely loved Now Saphhire. The pool was pristine and the beach was breathtaking. The atmosphere was just right too, not too crazy with partying but still plenty of fun. A few of our meals were just so-so but other than that we were pleased with the diverse food offerings and good quality. We can't wait to go back one...

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1Thank Ashley H
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for taking the time to share your review about our resort on Tripadvisor. We are thrilled to read that you loved the experience at our resort. It makes us glad to see that you loved so much your stay at Now Sapphire Riviera Cancun. We are looking forward to welcome you again in the near future....

Reviewed 1 January 2016

It was ok. Steak house was excellent. Seaweed on beech sucked. Rooms were average. We upgraded to ocean view. Upgrade wasn't really worth it. Other restaurants were ok. Because we up graded we could eat at the fancier restaurants. They were not so impressive. Others were just as good. Staff was great.

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Helpful?
1Thank sexywienerdog
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for sharing your comments with us through Tripadvisor about your recent stay at our resort. Thank you for sharing your comments with us through the Tripdadvisor community. We value our guests feedback because this is the way we can know about our distinguished guests experiences as well as to have the opportunity to improve our service....

Manalapan, New Jersey
Reviewed 1 January 2016

We visited the resort with some family friends of ours and we both really enjoyed it! All of the dinning places were really good, the place had lot of options. The scenery was awesome, everything was clean. everyone was very hard working. All in all it was awesome.

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Helpful?
2Thank Karthik R
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun. Thank you for sharing your beautiful pictures. We will share your feedback with the operations staff. They will...

Zuni, Virginia
Reviewed 1 January 2016

If you're looking for somewhere to go as a family, a couple, or a group of friends, this is the place for you! The resort is absolutely beautiful. The food is always delicious, and the drinks are constantly flowing. None of this would be possible without the excellent staff at Now Sapphire. They know what you need before you do...

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Helpful?
1Thank britt_moon
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for staying with us on your recent visit to Riviera Maya as well as taking the time to provide your feedback. We are so happy to read that you enjoyed the food and the service provided by the staff. We will share your valuable feedback with the Operations Committee. We are extremely delighted that you chose...

Reviewed 1 January 2016

Great food. Great staff. Seaweed is a problem this year but the staff was cleaning it up daily. The room and resort property are very well kept. Good class of guests. Would definitely come back again in the future.

Review collected in partnership with this hotel
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Helpful?
1Thank Jeffrey N
NowSapphireRC, Social media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun. We appreciate your comments regarding all the services and areas of our resort, same that they will be...

Red Deer, Alberta
Reviewed 1 January 2016

A group of 9 of us booked a trip to the Now Sapphire resort for 7 days over Christmas. The resort was excellent. Let me start by saying that we were not the upgraded "preferred" guests but they still treated us like gold. The check in was quick and immediate. The entire staff was friendly and accommodating. This place has...

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Helpful?
2Thank clintpereira
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun. We appreciate your time to write a positive review about our services and facilities. All of the comments...

Baltimore, Maryland
Reviewed 1 January 2016

Went to Now Sapphire for the 2nd year in a row and plan on making it a 3rd....Enough Said! But since I must write more, the people that work there are absolutely fantastic, very helpful and couldn't have been any nicer. The food at all of the restaurants it's fabulous even including the buffet which has anything you really want....

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Helpful?
2Thank bradm70
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. It is always a great pleasure to read through comments such as yours; they are an inspiration to help us...

Newtown Square, Pennsylvania
Reviewed 1 January 2016

We just returned from a wonderful vacation at this resort. We booked the Junior Suite Tropical View rooms and requested inter-connecting rooms as we were traveling with our three children. The hotel would not confirm this ahead of time but they were able to accommodate us on arrival. We also booked the preferred club and found this worth every cent....

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Helpful?
2Thank kalumaningi
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all other within this destination, to enjoy your recent holidays in Cancun. We would like to express our gratitude for sharing your important comments with the TripAdvisor community. We will...

manchester
Reviewed 31 December 2015 via mobile

Where do I start I attended a wedding at resort and for the first 4 days I was alone as family joined from Canada I felt safe and secure in place and the staff were so friendly and helpful Rooms were great I had junior tropical view not in preferred section and it was great I had emailed before arriving...

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Helpful?
1Thank MrsKManchester
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all other within this destination, to enjoy your recent holidays in Cancun. We would like to express our gratitude for sharing your important comments with the TripAdvisor community. Aurora and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Now Sapphire Riviera cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire Riviera Cancun redefines all-inclusive and offers the perfect escape for families with teens and tweens, couples and friends. Our Unlimited-Luxury(R) experience at Now Sapphire, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens and tweens with the supervised Explorer's Club for Kids with Red Cross certified staff and Core Zone Teens Club. It's all wristband-free! At Now Sapphire, these amenities include: Limitless access to gourmet à la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and nightly entertainment Theme parties, oceanfront bars and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi and free international calling to the US, Canada and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury(R) for reconnecting every generation ... more   less 

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $327 - $820 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Reservation Options:
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Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#5 Top resorts Hotel in Puerto Morelos
#5 Spa Hotel in Puerto Morelos
#5 On the Beach Hotel in Puerto Morelos
#5 Family Hotel in Puerto Morelos
#5 Luxury Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Now Sapphire Riviera Cancun staff and other travellers.
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Questions? Get answers from Now Sapphire Riviera Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All of the rooms are in small villas, surrounded by beautiful, lush grounds.”
 of 5 bubbles sunhar2017, 22 Feb 2017 | Read review
“Ocean front Preferred rooms with a king bed, there are two queen bed rooms adjacent, these are often occupied by families with children.”
 of 5 bubbles Mercator2153, 22 Feb 2017 | Read review
“We had a tropical garden view room, and I have no complaints.”
 of 5 bubbles kaylar519, 21 Feb 2017 | Read review
“The junior suites are great! We were on the bottom floor - very quiet. Could not hear people above us.”
 of 5 bubbles L2260SXstephaniem, 20 Feb 2017 | Read review
“some of the beachview rooms have a hot tub on the balcony :-)”
 of 5 bubbles Y4811UDcatherinem, 20 Feb 2017 | Read review
5 of 5