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Now Sapphire Riviera Cancun

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Now Sapphire Riviera Cancun
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6,476 Reviews from our TripAdvisor Community

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Showing 5,845: English reviews
Reviewed 3 March 2016 via mobile

My husband and I took our 9 year old. This was such an amazing trip! We all had a great time and there was plenty of fun for all ages. The staff was excellent! Luis and the rest of the entertainment team were great and made sure all ages were included when appropriate. Adolfo at the pool bar never makes...

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Helpful?
2Thank Mary U
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, We would like to thank you for your comments of Now Sapphire Riviera Cancun and for sharing your experience with others on Tripadvisor. Thank you for sharing your beautiful picture. We are pleased to know that our efforts and commitment in taking care of our guests have met your expectations. We will share your feedback with the Opeartions...

Holt, Michigan
Reviewed 3 March 2016

We visited the Sapphire for 11 days from the end of January thru the first week of February. I will tell you my first impressions where not what I was hoping for. I will elaborate on the negative thing first which set me off right from the beginning. After checking in which went very smooth, we where told to speak...

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Helpful?
6Thank Bill B
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. We are so pleased to know that our associates, whom we are very proud of, were always helpful with your...

Prince Albert, Canada
Reviewed 3 March 2016

Best highlight of this resort: extremely friendly staff, from buffet waitstaff to cleaners to the Entertainment Team to bartenders & everyone in between they were absolutely friendly, outgoing & entertaining for the entire week. -Rooms were spacious & always stocked with water, pop & beer -Grounds were well maintained, very "jungle like" around the room buildings -Well stocked buffet with...

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Helpful?
3Thank jacqjanzen
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. Thank you for your good comments about the grounds, buffet, pool, bars, room service and the staff service. We very...

Reviewed 2 March 2016

We had a great time. Friendly staff went out of the way to wait on us. Rooms were clean. Food was good. For the price was a very good value. Beach was clean. Has an adults only pool that was relaxing and quite

Review collected in partnership with this hotel
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Helpful?
2Thank Tim B
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you so much for your kind words. We are so glad you had an awesome stay at Now Sapphire Riviera Cancun. We will share your feedback with the Operations Committee to let them know your experience at our resort. Once again, thanks so much for your stay with us and we hope you choose Now Sapphire Riviera...

Halifax, Canada
Reviewed 2 March 2016

This review is a few years late, and things might have changed since my visit, so keep that in mind. I visited this resort with a friend for a week of relaxation and good food. And that's exactly what we got. The resort is gorgeous! The grounds are lovely and well maintained. Everything is clean and well laid out. Our...

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Helpful?
2Thank Sonia B
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun. It is very gratifying for the Now Sapphire Riviera Cancun to read that you and your family enjoyed...

Chicago, Illinois
Reviewed 2 March 2016

Our favorite, Felipe, in the Bluewater Grille, is an outstanding server going beyond and above the call of duty. Our other favorite, Mario, in Fresco was a true gem and inspiration tending to our every need. Geremias, our buddy in the buffet was always willing to endlessy supply me Modelo and Tequila until I was satisfied. Rosa and Gabriela in...

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Helpful?
4Thank pczubak
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing again our Resort, among all others within this destination, to enjoy your holidays in Cancun. Thank you for your great comments about our resort and service provided by the staff. Felipe, Mario, Geremias,...

Reviewed 1 March 2016

It was my first time to Cancun and it couldn't have been any better. We were amazed by how friendly the staff and the local people were during our stay. The preferred club was a bonus and added to our comfort. The preferred club also gave us the option to go to the hydrotherapy spa on daily basis as well...

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Helpful?
1Thank James N
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you very much for your nice review after your stay in our Now Sapphire Riviera Cancun resort. We are delighted to hear that we could exceed your expectations, especially with our really friendly staff. It is nice to know that our efforts result in positive effects for our guests. We will share your feedback with Operations Committee....

Long Island,New York
Reviewed 1 March 2016

This is our second visit to this great place. It's about 20 minutes from the airport and not far from the town of Puerto Morales. We go with a group of 10 including grandparents, and families with pre-teen and teenagers. WE LOVE IT. They treat returning guests like family, and really do whatever it takes to make your trip special....

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Helpful?
1Thank Tootsie37
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for sharing your feedback from your recent stay at Now Sapphire Riviera Cancun. We are delighted to read just how much you enjoyed your second stay at our resort. We appreciate your taking time to provide your comments and feedback. Thank you for acknowledging the friendliness and attentiveness of our team. We will share your valuable...

Kootenay National Park, Canada
Reviewed 1 March 2016

This place is the best I have ever been to regarding a resort. The staff were all very helpful and the food was great all over. I was surprised to have such excellent and fresh food in the regular buffet. The other restaurants also provided fresh and tasty food. The service is outstanding and the staff really make you feel...

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Helpful?
1Thank 968jjr
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, We really appreciate that you took the time to post your feedback and were delighted to hear that you enjoyed your stay in our Now Sapphire Riviera Cancun and really appreciated the services provided by our staff. We look forward to welcoming you back soon! Kind regards, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun info.nosrc@nowresorts.com

Lake Geneva, Wisconsin
Reviewed 1 March 2016

My husband and I stayed at Now Sapphire to attend my niece's wedding at the end of February 2016. As part of the wedding package we were upgraded to the Preferred Club which was fabulous. We had access to the club lounge that had a smaller breakfast plus snacks and drinks all day. There was always a concierge on duty....

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Helpful?
2Thank Robyn4851
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thanks very much for your nice words, it is always a huge accomplishment for our staff and management to hear that our guests liked the resort and even more that they had a great stay! Angel will be so happy to read your great comments about his work. We hope to welcome you back soon to the Now...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Now Sapphire Riviera cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire Riviera Cancun redefines all-inclusive and offers the perfect escape for families with teens and tweens, couples and friends. Our Unlimited-Luxury(R) experience at Now Sapphire, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens and tweens with the supervised Explorer's Club for Kids with Red Cross certified staff and Core Zone Teens Club. It's all wristband-free! At Now Sapphire, these amenities include: Limitless access to gourmet à la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and nightly entertainment Theme parties, oceanfront bars and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi and free international calling to the US, Canada and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury(R) for reconnecting every generation ... more   less 

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $315 - $689 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Reservation Options:
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Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#5 On the Beach Hotel in Puerto Morelos
#5 Spa Hotel in Puerto Morelos
#5 Family Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#5 Luxury Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Now Sapphire Riviera Cancun staff and other travellers.
990 questions
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Questions? Get answers from Now Sapphire Riviera Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“308 has an ice machine outside - noisy!”
 of 5 bubbles MrsKBuckinghamshire, 25 Mar 2017 | Read review
“No need for beach front as the beach and ocean were easy to access from any of the rooms.”
 of 5 bubbles amy06152017, 24 Mar 2017 | Read review
“Garden view rooms are quiet and peaceful - excellent choice”
 of 5 bubbles ChelmsfordDiane, 24 Mar 2017 | Read review
“Great hotel”
 of 5 bubbles SDF101, 24 Mar 2017 | Read review
“Ask for closer to lobby area, it's a walk from buildings in the back.”
 of 5 bubbles KidPT27, 23 Mar 2017 | Read review
5 of 5