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Now Sapphire Riviera Cancun

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Traveller (6844)
Pool & Beach (1922)
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Overview
  • Excellent66%
  • Very good23%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“bluewater grill”(445 reviews)
“market cafe”(277 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Rooms
4 Jun.5 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (8,321)
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654
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4,741
1,774
654
189
110
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All reviewsbluewater grillthe blue water grillmarket cafepreferred clubpreferred poollemongrass restaurantentertainment teamlobby barmain pooltropical viewfrench restaurantbali bedspreferred statuspreferred guestocean frontjuan carlosother resorts
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1,331 - 1,335 of 7,468 reviews
Reviewed 31 May 2017 via mobile

Returned to the now saphire this may and did notice a difference the food wasnt as good, not as much choice, and bland , the beer was warm think this was due to the amount of young americans throwing it down them ,the staff couldnt...More

2  Thank David T
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded 1 June 2017

Dear Guest, Thank you for sharing your comments with us through Tridpavisor regarding your stay at our resort. Please accept our apology for an experience, which left you dissatisfied. Your very valuable remarks will be shared with the operations staff to improve our services in...More

Reviewed 31 May 2017

When you call for a buggy, they were very slow coming, so most of the time ended up walking to the center. All the food was very good. The Market restaurant had so many choices and breakfast was always a treat, especially the omelets and...More

Review collected in partnership with this hotel
Thank 576sherlys
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded 1 June 2017

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your grandson’s wedding in Cancun. Thank you very much for...More

Reviewed 31 May 2017 via mobile

Had nice time at this resort. Most of the time the meals were great. Found the French and Mexican to be the best.The adult pool and pool beds were nice. The crew at that pool were fabulous. They need more rafts at the pool and...More

1  Thank Greg K
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded 1 June 2017

Dear Guest, Thank you for your feedback about your stay at the Now Sapphire Riviera Cancun. We are pleased to hear that you enjoyed your stay at our resort and that you appreciated our services. We look forward to welcoming you back to Now Sapphire...More

Reviewed 30 May 2017

This hotel was absolutely amazing. From the moment we arrived to the moment we left it was incredible. I have never met such friendly helpful staff. Even thought it says tip included I felt compelled to tip anyway. That is how friendly the staff was....More

Review collected in partnership with this hotel
Thank Genevieve D
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded 1 June 2017

Dear Guest, Thank you for taking the time to share your comments regarding your recent stay in Now Sapphire Riviera Cancun with us and with other readers. Your positive comments about our food, entertainment, restaurants, activities, and the outstanding service provided by our friendly staff...More

Reviewed 30 May 2017 via mobile

Everything about the resort was great! Service was wonderful, and the staff was so welcoming! In particular, Jose from the Moments Lobby bar was fantastic! We made a point to head to the lobby bar every night to see Jose. He was so friendly, attentive,...More

Thank Jared R
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded 1 June 2017

Dear Guest, Thank you so much for your wonderful review on Tripadviso about your stay at the Now Sapphire Riviera Cancun. We are delighted that you had such an excellent time with us. We will share your comments with the Operations Committee, especially with José....More

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About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Room Service
Pool
Fitness Centre with Gym / Workout Room
Beachfront
Restaurant
Bar/Lounge
Spa
Free Internet
Free Parking
Breakfast included
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Children Activities (Kid / Family Friendly)
Breakfast included
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Babysitting
Dry Cleaning
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Tennis Court
Adult pool
Outdoor pool
Details
Price range
USD 220 - USD 513 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 On the Beach Hotel in Puerto Morelos
#5 Spa Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#5 Luxury Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
#8 Green Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms
Details
Price range
USD 220 - USD 513 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 On the Beach Hotel in Puerto Morelos
#5 Spa Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#5 Luxury Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
#8 Green Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (6844)
Pool & Beach (1922)
Room & Suite (796)
Dining (691)
Amenities (126)
Family and Play Areas (60)
Business Centre & Event Rooms (42)
Questions & Answers
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Andrew H
25 May 2018|
AnswerShow all 3 answers
Response from NowSapphireRC | Property representative |
Dear guest, Thank you for contacting us. It will be a pleasure to welcome you soon. Our resort staff works diligently from the early morning hours each day to remove what washes up in order to keep our beautiful beaches... More
0
Votes
johnandjune d
22 May 2018|
Answer
Response from NowSapphireRC | Property representative |
Dear Guest, Thank you for contacting us. It will be a pleasure to welcome you soon. Unlimited Connectivity I am keeping in touch on my own terms. Now you can avoid international roaming charges by placing calls and sending... More
0
Votes
Room Tips
"Our room on the 3rd floor - tropical view was fine."
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"All rooms the same i think"
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"3 floors without elevators so if you struggle with stairs ask for the first floor."
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"I recommend actually choosing a room further from the pool. During the day time, the pool can get very..."
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