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Now Sapphire Riviera Cancun

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1 room 2 adults 0 children
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Now Sapphire Riviera Cancun
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6,166 Reviews from our TripAdvisor Community

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Showing 5,573: English reviews
Reviewed yesterday NEWvia mobile

Well this resort was awesome! The beach was amazing , the 24 hour room service was quick and efficient! The cafe was open 24 hours! The rooms were nice and clean! And the staff was friendly and helpful!

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Helpful?
1Thank Mario G
Toronto, Canada
Reviewed yesterday NEW

This resort is well taken care of, has excellent food, but most of all the staff is AMAZING! I cannot get over how attentive and pleasant every single person was on the resort. The Now Sapphire Entertainment Team made our stay especially fun. There were constantly activities and events. Fermin, Jessica and Miguel went out of their way to get...

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Helpful?
1Thank lordml
Blue Hill
Reviewed yesterday NEW

We are are club members and this has been one of our favorites so far!! The resort, beach, rooms and restaurants were all excellent. The pools could have been a little warmer, but definitely refreshing on a hot day. The bar tenders at the preferred club pool were also great!!! Never left you waiting

Review collected in partnership with this hotel
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1Thank 190kentl
La Prairie, Canada
Reviewed 2 days ago NEW

What a lovely place! Everything was perfect. I am french speaking, so I think I might not express myself correctly. The Now Sapphire is a resort where everything is truly correct. The persosnnal is always paying attention to our needs. The food in all the restaurants was over our expectation. It is a four Diamonds for the restauration. No reservation...

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Helpful?
1Thank Pierre G
Ottawa, Canada
Reviewed 3 days ago NEW

Really enjoyed this resort. Great quality food and service. The staff is amazing. The only complain I have as will all these types of resort is the debacle about lounge chairs which people go out early to take them and stick a towel on them for hours on end. Which ends up that there is never enough chairs for everyone....

Review collected in partnership with this hotel
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Helpful?
2Thank Lynn_StGermain
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, We thank you immensely for making this exception and taking the time to share those gracious comments on Tripadvisor. We appreciate your great comments about food and the staff service. Your valuable remarks will be shared with the Operations Committee in order to improve our service in every possible way. We look forward to welcoming you back to...

Seaside Park, New Jersey
Reviewed 3 days ago NEW

I have to give Now Sapphire a five star review primarily based on the service of the staff. The hotel has great amenities, is very clean and I can offer very little to complain about. Bed was super comfortable and rooms had plenty of space. All of the food was very good, but not surprisingly the Mexican restaurant was the...

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Helpful?
1Thank Sarah G
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you very much for taking the time to share your feedback with us through Tripadvisor and especially for the positive score. Your feedback regarding your stay at Now Sapphire Riviera Cancun on Tripadvisor is much appreciated. It is always a pleasure to receive positive feedback. We share all of our guests’ comments with our team, who certainly...

Minooka, Illinois
Reviewed 3 days ago NEW

This was our second visit here and it was great! Last year we stayed in the preferred section and it was so much closer to everything! I would recommend upgrading for sure. I love the beach here, the workers work all day clearing the seaweed and it looks amazing. We've been to a few resorts in the area and this...

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Helpful?
1Thank Nada B
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for sharing your feedback and beautiful pictures on Tripadvisor abour your stay at the Now Sapphire Riviera Cancun. We are delighted to read just how much you enjoyed your stay at our resort. Thank you for acknowledging the friendliness and attentiveness of our team; it is certainly with great pleasure that we take every opportunity to...

Reviewed 4 days ago NEWvia mobile

We have been to the Now Amber twice and that is a newer, nicer resort with better service and no waits for the a la carte restaurants. If you go to the Sapphire in high season, do not expect to get a seat by the pool unless you reserve one at 7am (no, they do not remove your stuff after...

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Helpful?
1Thank Tracy R
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Please accept my sincerest apologies for your less than pleasant experience. We cannot begin to tell you how disappointed we were that we fell short of meeting your expectations. Your valuable feedback will be shared with the Operations Committee to improve our service in every possible way. Thank you for mentioning the drinks We look forward to welcoming...

Reviewed 4 days ago NEWvia mobile

Nice resort .Excellent and very friendly staff . Very accommodating . Food very good . Restaurants first class . Buffet very good as well . Drinks top shelf . Rooms very typical , maid service excellent . Beaches clean and constantly maintained. Guests made to feel at home . Highly recommend resort . Great kids pool and activities.

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Helpful?
2Thank Roger H
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for taking the time to share your experiences on TripAdvisor about your recent stay at Now Sapphire Riviera Cancun. It’s great to hear you had a wonderful time at our resort. We will share your great feedback with the Operations Committee. Thank you once again for sharing your experience on TripAdvisor, and we look forward to...

Reviewed 4 days ago NEW

We got married in Now Sapphire on Jan.12. 2017. I don’t even know where to start to appreciate what the staff did for us to make our stay beyond pleasant and romantic. It was full of surprises and care, which left us speechless. I would love to go into details and describe what exactly they did for us while we...

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Helpful?
2Thank Mantra S
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for choosing our hotel to be a part of your special day at our beautiful resort. We very much appreciate for sharing your fantastic review and beautiful pictures on Tripadvisor. We are overjoyed to read the nice description you made about your stay with us. We are delighted to know that our resort has pleased you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Now Sapphire Riviera cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire Riviera Cancun redefines all-inclusive and offers the perfect escape for families with teens and tweens, couples and friends. Our Unlimited-Luxury(R) experience at Now Sapphire, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens and tweens with the supervised Explorer's Club for Kids with Red Cross certified staff and Core Zone Teens Club. It's all wristband-free! At Now Sapphire, these amenities include: Limitless access to gourmet à la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and nightly entertainment Theme parties, oceanfront bars and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi and free international calling to the US, Canada and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury(R) for reconnecting every generation ... more   less 

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $334 - $829 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Reservation Options:
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Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#5 Luxury Hotel in Puerto Morelos
#5 Family Hotel in Puerto Morelos
#5 Spa Hotel in Puerto Morelos
#5 On the Beach Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Now Sapphire Riviera Cancun staff and other travellers.
912 questions
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Questions? Get answers from Now Sapphire Riviera Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms close to the sea or the pool are nearer the main building”
 of 5 bubbles 465pierreg, 20 Jan 2017 | Read review
“Building 1 (and I think 2) are right next to the beach and near the pool.”
 of 5 bubbles sarahgB201UF, 19 Jan 2017 | Read review
“I loved building 1 from our last trip! GO PREFFERED!!”
 of 5 bubbles 119nadab, 19 Jan 2017 | Read review
“ocean view rooms are the best”
  • Beach
 of 5 bubbles mantras2017, 18 Jan 2017 | Read review
“Ocean view is great especially with sunrise”
 of 5 bubbles j0m084, 18 Jan 2017 | Read review
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