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Now Sapphire Riviera Cancun

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5,981 Reviews from our TripAdvisor Community

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Showing 5,415: English reviews
Glacier National Park of Canada, Canada
Reviewed yesterday NEW

My clothing was stolen from my room, thank goodness we used the safe for our passports and money. The scenery at the resort was beautiful, the food was good they were the best part.. The management staff was the main problem, When my bathing suit went missing from my room nothing was done, I had to hound the manager to...

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Helpful?
Thank jillianymca
Ottawa, Canada
Reviewed yesterday NEW

Now Sapphire is a wonderful Resort on the Mayan Riviera. An all-inclusive week there was well worth the cost. It is a beautiful Resort with excellent service and a welcoming atmosphere. The food was great with many different restaurants providing a lot of variety. Situated along the Caribbean Sea, the beach is beautiful and kept very clean. Rooms are large...

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Helpful?
Thank Grant M
Jersey, United Kingdom
Reviewed yesterday NEW

We spent 11 nights here and would recommend to anyone who is thinking of this place, a little off the beaten track but suited us down to the ground. A few deserve a mention as they went over and above to treat us so well. Sarai the young concierge was lovely and we were sad to see her leave her...

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Thank Miles K
Burnaby, Canada
Reviewed 2 days ago NEWvia mobile

Had a great time at this resort, we were in the preferred club and really enjoyed some of the extras, like the private adult pool and the therapy spa. Some of the people we would like to thank, that made our stay that much more enjoyable are Sergio, and Raul at the adult pool. Deiago and Edgar at the Market...

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Helpful?
Thank Dutch1414
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun. Thank you very much for your feedback, compliments on the quality of our resort, service provided by the...

Coventry, United Kingdom
Reviewed 3 days ago NEW

A superb resort where we were made to feel very welcome from the minute we stepped out of the taxi. We had upgraded to the preferred club so were whisked away to the separate lounge to check in. Drinks were quickly provided and check in was quick and easy. The only slight negative was someone from the VIP sales team...

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Helpful?
3Thank MrC45
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for your generous feedback and we are delighted to learn that you enjoyed all the services and facilities Now Sapphire Riviera Cancun has to offer. We are especially pleased to hear that you enjoyed the Preferred Club privileges, rooms, drinks and the staff service. We will be sure to pass on your compliments to all the...

Apple Valley
Reviewed 3 days ago NEW

My friend and I stayed here for a long weekend in October...it was clean and for an all inclusive the food was ok to good. The pool is important to me and this one was large enough with enough chairs for both sun and shade. The location is a little remote for me as i like to wander around shops...

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Helpful?
2Thank traveler881
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. We are pleased to hear you had an amazing vacation. We appreciate you taking time to share your experience with...

Chicago, Illinois
Reviewed 4 days ago NEW

Our extended family spent Thanksgiving weekend at the Now Sapphire. 3 families, 12 total. All of us upgraded to Preferred rooms. Arrival 15 minute drive from the Cancun airport and the resort is adjacent to the Excellence Riviera Cancun. At the Sapphire entrance gate, the security guard presented us with a Mexican candy treat in honor of our 22nd anniversary....

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Helpful?
3Thank pickuptoy
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our resort over numerous others in the area, to enjoy your recent holidays in Cancun. Thank you for mentioning our specialty restaurants, room, staff, pool and Now Spa. We will share your comments and observations...

Cleveland, Ohio
Reviewed 6 days ago NEW

Wonderful family vacation! Great location, beautiful resort, friendly staff! My girls really enjoyed the explorers club - the staff that work there are incredibly friendly and responsible. We were very impressed!

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Helpful?
1Thank lmeiners1
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear guest, We are pleased to hear that you enjoyed your stay at Now Sapphire Riviera Cancun resort and that you appreciated our services. We will share your great feedback with the Operations Committee. We look forward to welcoming you back to Now Sapphire Riviera Cancun soon. Greetings from sunny Cancun! Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun...

Saint Louis, Missouri
Reviewed 6 days ago NEW

This resort is very nice, very clean and the resort staff is outstanding, super friendly and eager to please. Of all of the resorts that we have visited, the most remarkable thing about this one is how the ENTIRE staff treats guests AND EACH OTHER - they are not only super agreeable and courteous to guests but also among themselves....

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Helpful?
1Thank 3AlR0
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear guest, Thank you for choosing Now Sapphire Riviera Cancun resort for your recent stay in Riviera Maya. We really appreciate that you took the time to share valuable comments about your stay at our resort especially for mentioning our service, rooms, Explorer's Club, and the food. Thank you once again for sharing your experience with others, and we look...

Boston, Massachusetts
Reviewed 6 days ago NEW

Friendly staff. Entertainment crew was great. They always were trying to get guests to participate but never pushed anyone. Pool concierges were very helpful. No bracelets like you find at other all inclusives. Would recommend resort if you want to relax. If you want a high party night life, this isn't the place for you. The resort is family friendly...

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Helpful?
2Thank kal0dy
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear guest, Thank you for choosing our Now Sapphire Riviera Cancun resort for your last stay in Riviera Maya. We are so happy to hear that you enjoyed your stay and that you appreciated our services. We will share your comments with the entire staff, especially with our pool concierges. We appreciate you have shared your experience with others, and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Now Sapphire Riviera cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire Riviera Cancun redefines all-inclusive and offers the perfect escape for families with teens and tweens, couples and friends. Our Unlimited-Luxury(R) experience at Now Sapphire, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens and tweens with the supervised Explorer's Club for Kids with Red Cross certified staff and Core Zone Teens Club. It's all wristband-free! At Now Sapphire, these amenities include: Limitless access to gourmet à la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and nightly entertainment Theme parties, oceanfront bars and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi and free international calling to the US, Canada and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury(R) for reconnecting every generation ... more   less 

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $306 - $821 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Reservation Options:
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Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya, Mexico - Puerto Morelos
Hotel Style:
#5 Family Hotel in Puerto Morelos
#6 Top resorts Hotel in Puerto Morelos
#6 Luxury Hotel in Puerto Morelos
#6 Spa Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#6 On the Beach Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Now Sapphire Riviera Cancun staff and other travellers.
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Questions? Get answers from Now Sapphire Riviera Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Block 6 is almost on the beach and away from the noisey areas.”
 of 5 bubbles MrC45, 3 Dec 2016 | Read review
“go for the ocean view rooms, worth the extra charge”
 of 5 bubbles traveler881, 3 Dec 2016 | Read review
“Upgrade to Preferred room.”
 of 5 bubbles pickuptoy, 2 Dec 2016 | Read review
“Ocean views are incredible”
 of 5 bubbles lmeiners1, 30 Nov 2016 | Read review
“Worth paying for ocean front”
 of 5 bubbles kal0dy, 30 Nov 2016 | Read review
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