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Now Sapphire Riviera Cancun

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Traveller (7217)
Pool & Beach (2108)
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Overview
  • Excellent66%
  • Very good23%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“bluewater grill”(608 reviews)
“market cafe”(271 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star accommodation
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Rooms
26 Aug.27 Aug.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (8,707)
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7,808 results
Traveller rating
4,984
1,834
676
199
115
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LanguageEnglish
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4,984
1,834
676
199
115
Show reviews that mention
All reviewsbluewater grillthe blue water grillmarket cafepreferred clubpreferred poollemongrass restaurantentertainment teammain poollobby bartropical viewfrench restaurantbali bedspreferred statuspreferred guestocean frontjuan carlosother resorts
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1 - 5 of 7,808 reviews
Reviewed 3 days ago

I have been to several NOW properties and other properties within the UVC umbrella - but this one was amazing! From the Entertainment Staff, to the service, to the food..... first class all the way! I do not have one negative comment. The food choices...More

Review collected in partnership with this hotel
2  Thank leslieg473
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded 2 days ago

Dear guest, Thank you for taking the time to share your comments on Tripadvisor regarding your recent stay at the Now Sapphire Riviera Cancun Resort & Spa. Your positive comments about our staff, food, and the outstanding service provided by our friendly staff are greatly...More

Reviewed 3 days ago

My sister and I were lucky enough to stay at this resort in May 2018. We stayed in a 'Preferred Club' room. Our room was large, lovely, very clean...and absolutely no mildew smell. The room was on the third floor of the building and had...More

2  Thank LoveTheWarmSunshine
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded 2 days ago

Dear Guest, Thank you very much for your comments about your stay at the Now Sapphire Riviera Cancun Resort & Spa. We are so glad to hear that you enjoyed the room, Preferred Club privileges, food, and the service. We will share your feedback with...More

Reviewed 3 days ago via mobile

This resort is amazing. We have holidayed at the sister hotel, Now Jade, which was good but it didn’t have the atmosphere and homely feel that Now Sapphire has. The receptionist opened with “welcome home” on arrival and honestly it just says it all. Mi...More

2  Thank bluebee33
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded 2 days ago

Dear Guest, Thank you for taking the time to share your comments on Tripadvisor regarding your recent stay at the Now Sapphire Riviera Cancun Resort & Spa. There is nothing more rewarding for us to see that a satisfied guest. We are glad to share...More

Reviewed 3 days ago via mobile

We recently returned home from a 2 week vacation at Now Sapphire and honestly loved every minute. The resort is kept spotlessly clean and staff work hard to ensure it stays that way. I had read reviews before arriving which said about the sun loungers...More

3  Thank Emmadavey16
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded 3 days ago

Dear Guest, We appreciate you taking the time to share this review of your recent stay with us through Tripadvisor., It is nice to know that you liked the service provided by the staff. We will share your feedback with the Operations Committee, especially with...More

Reviewed 4 days ago

Family really enjoyed the many areas of this resort. The bar, restaurant and overall staff were very pleasing. Pedro, Ivan, Frederico, Jose and others were all great at taking care of our needs. The food was above average but not the level of their higher...More

Thank jwV1489OO
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded 3 days ago

Dear Guest, We would like to thank you for taking the time to share your experience at Now Sapphire Riviera Cancun Resort & Spa with other readers on Tripadvisor. We are pleased to know your stay with us was entirely satisfactory and we will share...More

View more reviews
About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Room Service
Pool
Fitness Centre with Gym / Workout Room
Beachfront
Restaurant
Bar/Lounge
Spa
Free Internet
Free Parking
Breakfast included
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Children Activities (Kid / Family Friendly)
Wheelchair Access
Breakfast included
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Babysitting
Dry Cleaning
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Tennis Court
Adult pool
Outdoor pool
Details
Price range
USD 169 - USD 425 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 On the Beach Hotel in Puerto Morelos
#5 Spa Hotel in Puerto Morelos
#5 Luxury Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
#8 Green Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms
Details
Price range
USD 169 - USD 425 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 On the Beach Hotel in Puerto Morelos
#5 Spa Hotel in Puerto Morelos
#5 Luxury Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
#8 Green Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (7217)
Pool & Beach (2108)
Room & Suite (811)
Dining (711)
Amenities (126)
Family and Play Areas (61)
Business Centre & Event Rooms (42)
Questions & Answers
Ask a question
Nadeen G
16 August 2018|
Answer
Response from NowSapphireRC | Property representative |
Dear Guest, Please let us know the date of your birthday, email us at info nosrc at nowresorts com (please put dots) Warmest regards Olivia Rodríguez Social Media Coordinator
0
Votes
Nadeen G
16 August 2018|
Answer
Response from NowSapphireRC | Property representative |
Dear Guest, Thank you for contacting us. It will be a pleasure to welcome you soon. Wine is included per glass in Restaurants and bars. The hotel has a wine list with an extra charge for those who want to buy a... More
0
Votes
Mindorena
16 August 2018|
Answer
Response from NowSapphireRC | Property representative |
Dear Guest, Thank you for contacting us. You don't need to bring your ball, our Now Entertainment team provides them. warmest regards, Olivia Rodríguez Social Media Coordinator W
0
Votes
Room Tips
"Maybe lighten up or brighten up the interior furniture - - but otherwise perfect!"
Read review
"Go with upgraded rooms. Our rooms were basic but well kept.....not high end at all."
Read review
"Preferred side rooms"
Read review
"Preferred rooms are much better"
Read review
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