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Dreams Jade Resort & Spa

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Unidad 26 Mz. 20 Lote 1-1 Sm.3, Puerto Morelos 77580 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
28 people are viewing this hotel
Expedia.com
USD 427
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Free cancellation until 28/01/22
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Official Site
USD 428
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Snaptravel
USD 262
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Free cancellation until 12/01/22
Booking.comUSD 428
Hotels.comUSD 427
PricelineUSD 428
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Traveller (11823)
Pool & Beach (2560)
Room & Suite (1617)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 28/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 28/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 43 hotels in Puerto Morelos
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
Located just 12 miles from Cancun International Airport and minutes away from the quaint fishing town of Puerto Morelos, Dreams Jade Resort & Spa provides guests with over 2,600 feet of pure crystal-white sand and refreshing azure waters. This 550-suite resort features the Unlimited-Luxury® experience – all wristband-free! Guests can enjoy eight gourmet dining options, six bars & lounges, 24-hour room, and concierge service and so much more. The Dreams Entertainment team keeps the party going all-day and night long with an exciting activity program, full of family-oriented fun. Parents can even spend time together while the kids enjoy supervised fun at the Explorer’s Club. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety, and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Archery
Babysitting
Valet parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Kid-friendly buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Bicycles available
Diving
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Bath / shower
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Modern
Languages Spoken
English, French, Spanish
13171Reviews2030Q+A100Room tips
Traveller rating
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Popular mentions
Andrzej D wrote a review 13 Oct
1 contribution
Very beautiful hotel. Elegant room and proper room service, nice and clean , a lot of towels. Jacuzzi and big balcony. Every day fridge full off drinks. Many attractions like mexican evening. Plenty of sport exercises like water aerobic, beach volley ball, pool voley ball etc. Very nice service in all of restaurants and bars(Moses). My favourite was spice (Juan) and mercure. Amazing food and good wines. Very friendly and sociable entertainment team (Gabriel Emilio and all others). Nice and clean beach side ( cleaned every day). Really great place to spend holidays
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Date of stay: October 2021Trip type: Travelled as a couple
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Diana J wrote a review 13 Oct
5 contributions5 helpful votes
I stayed with my fiance for 5 days/4 nights. I loved the fact that COVID protocols are followed through and through (there are sanitizing gel stations everywhere, sanitizing show mats, staff members are all wearing masks, etc). Check-in process was very fast (though, we arrived on a Tuesday, which is not a very busy day). Our room was gorgeous! We stayed at an Oceanfront room with a king-sized bed. All the amenities were present. The only amenities missing were a pair of slippers, that we ordered via the app, and they arrived pretty quick! The beach was the place we would chill out for most of our stay. There is seaweed at this time of the year (it's still very hot, which is breeding ground for seaweed), but a tractor passes every 20-30 minutes picking up the seaweed on the shore. The sea bed is a bit rocky, but it was not a problem for us, because we brought our watershoes with us, something I truly reccomend to anyone traveling to the Mayan Riviera. There are an assortment of non-motorized water sports, such as kayaking, SUP, and sailing in a catamaran, which are all included in your basic stay at this hotel. A shout to Arnold, who took us in the catamaran to open seas to do some snorkeling. Also, a shout to Tomas, the waiter in the beach area, who always provided us with water and drinks. We had lunch everyday at the Barefoot Grill by the pool. There's not a huge variety there, it's basically American fast food on-the-go. The burgers, though, were pretty delicious. The burger buns were super soft and perfect. The nachos, not so great, as they use your regular liquid American cheese, which doesn't really taste like anything. We had one inconvenience there: one day (a Friday, I think), they ran out of food before 4 p.m., and the excuse was that they didn't calculate there would be so many guests, which seemed to me weird, because most guests anywhere arrive on Thursdays or Fridays, so they should have foreseen that. And when we went to the Carnival Buffet to see what they had for lunch there, it was closed! So, we had to go to the CoCo Cafe, where they offered little sandwiches, but when the lady took out the sandwich I had ordered (supposedly, a ham and cheese sandwich), it instead had huitlacoche, and it had gone bad, so I had to content myself with an apple. We dined at the Mercure the first and last night. Great food, very delicious. A shout out to Jorge and Jesus, our waiters there. We were delighted with their service. On the second night, we ate at Capers (Italian), and it was good, but not excellent. We ordered a Diavolo pizza, but it looked and tasted like any microwave pizza you buy at any convenience store. The rest was pretty good, especially the cannoli. On our third night, we had booked places at the Spice restaurant's Teppanyaki table. A shout out to Miguel, our Tepoanyaki chef: he was very charismatic, made an excellent show, and the food was perfectly cooked and delicious. Highly recommended. The Carnival Buffet's breakfast is overall good, but lacks a bit of variety, just a bit. Very good service at the omelette station. I would have loved to see bagels and salmon, and I think the Preferred Club options include gravlax in selected restaurants, but, it's just my personal opinion that it should have more variety. The gym is very well-equipped. I woke up a bit early every morning to work out there, and you have to register first at the spa, since only 8 persons are allowed inside the gym at any given time. There is sanitizing gel, to sanitize whatever you use. We booked a couple's massage and hydrotherapy treatment at the spa. A shout to Jade, who solved a small problem we had (we had booked for an 80-min treatment, but they accidentally registered it as a 50-min treatment, and Jade helped us get the 80-min treatment for the price of the latter. The spa is gorgeous, and the treatments were very comforting. We didn't attend any of the entertainment events at night, but did get service at the bars until 11 p.m., right after dinner, and bar service was great. Check-out was pretty easy, and they let us stay and use the facilities until we boarded our airport transportation. One thing, travelers: beware. The VIP personnel tries to push you into considering buying shared time and upgrade your stay, and they're pretty aggressive with that, so, be careful. We said, "thank you, but we just wanna rest". All in all, Dreams Jade is overall good. I give it 4 stars because of the incident at the Barefoot Grill, and because of the VIP personnel trying to coerce you into getting shared time. Also, because the cleanliness in the common areas was not that good, specially the pool restroom, and the stairs on building 5. But the rest was good.
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Date of stay: October 2021Trip type: Travelled as a couple
1 Helpful vote
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Rachel P wrote a review 12 Oct
1 contribution1 helpful vote
We visited Dreams Jade for our family trip, and it was incredible. I can't say enough great things about the staff. They were kind, energetic, and so helpful. I frequent Mexico a lot and this resort is one of the best! We were in preferred club and loved our rooms and the extra amenities. The bartenders in the preferred club lounge made some of the best margaritas I've ever had. We loved the preferred club pool and beach area, but found ourselves spending a lot of time at the main pool due to an incredible entertainment staff, who made it such a fun atmosphere. We especially loved playing volleyball with Saul. All of the entertainment staff were great-- Gabriel, Davina, Leo, Amara, Emilio!!! As someone who frequents all-inclusive resorts, the food is definitely important to me. We had terrific food at all restaurants, and loved the servers. We always had a smile on our face if Jose Miranda Banos or Jesus Ramos was our server. A trip is just not the same without excellent drinks. A huge shoutout to Francisco Martinez, Domingo, Carlos, Evas, Alfredo, and Angel for always making sure we had a drink in our hands. Last, but not least, I have to give a shout out to Laura at the spa who gave me an excellent massage. I was so relaxed for days to follow!
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Date of stay: September 2021
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Room Tip: I definitely suggest upgrading to preferred club!
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Ben P wrote a review 11 Oct
Douglas, Wyoming29 contributions73 helpful votes
Staff not as friendly as we are used to. Restaurants close at night leaving only 2 open. Events seam to be a priority for the staff and management and when these are going on (often) service becomes very slow and the waiters become rushed and sometimes surly. Francisco at the Lobby Bar, and Erik at the Preferred Pool Bar were wonderful and opposite to the majority of the staff. The Mercure Restaurant (French) was AMAZING. David the manger, and his staff (Miguel, Jesus, Ricardo, Rolando and Jorge) know how to run a high class restaurant. The service was GREAT every time and the food was amazing. The Preferred Lounge folks were also great. Blanca, Maria and Leonor knew our names, drinks and were always ready to be helpful. They were so friendly. Blanca was especially noticeable as a person who wanted to help, and knew how to provide service. Other than those mentioned here we often had slow service, and at times the waiters even ignored you or became surly. At one lunch they had closed all the Bare Foot Grills and only the buffet was open. This was due to open at 1130 and did not open until an hour later. No accommodations were made. On another they closed all restaurants at dinner, except 2, to accommodate events. One of these open restaurants did not allow children. The wait at the other one was over an hour.
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Review collected in partnership with this hotel
Date of stay: October 2021
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Erica S wrote a review 8 Oct
1 contribution4 helpful votes
My husband and I came here for the first time with one of our couple friends who had visited here before. Let me just say, we were NOT disappointed. Everything about this place was perfect. There is a huge variety of dining and restaurant options, bar/lounge areas, on-site entertainment, a fabulous exclusive adults-only pool with swim up bar service and beach access. And all the food we tried was excellent. Additionally, this resort is not only great for couples but family friendly too. The preferred club side is where to stay if you are not bringing children, but the other side of the resort had kid friendly pools and activities. My only regret is we didn't have enough time to try the spa. We will definitely be coming back someday. I would 100% recommend this resort to anyone!
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Date of stay: October 2021
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3 Helpful votes
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Response from Anahi Acosta, Otro at Dreams Jade Resort & Spa
Responded 1 week ago
Dear Y1569JYericam, Thank you for taking the time to share your amazing memories of Dreams Jade Resort & Spa with the community. We are so delighted that your stay was made special and that you hope to return to visit again México. Dreams Jade is a rather special place; made so by the team but also the adorable guests, like yourselves, who we have the pleasure of welcoming here each day. It is really nice to also see all the positive factors during your stay with us and many thanks for your kind words of our team, some of whom you have personally acknowledged. Thank you for choosing to stay with us and I look forward to welcoming you back to your new México home. Best regards, Anahí Acosta Social Media Coordinator
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PRICE RANGE
USD 173 - USD 344 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
now jade riviera cancun hotel puerto morelos, now jade riviera cancun resort and spa, nh hotels puerto morelos, nh hotel puerto morelos
FORMERLY KNOWN AS
Now Jade Riviera Cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
550
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Frequently Asked Questions about Dreams Jade Resort & Spa
Which popular attractions are close to Dreams Jade Resort & Spa?
Nearby attractions include Croco Cun Zoo (5.9 km), National Reef Park of Puerto Morelos (2.7 km), and Unico Beach (3.8 km).
What are some of the property amenities at Dreams Jade Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Dreams Jade Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Dreams Jade Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Dreams Jade Resort & Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Dreams Jade Resort & Spa?
Conveniently located restaurants include Boquinete Seafood & Grill, Mem AL Mare, and Mangata.
Are there opportunities to exercise at Dreams Jade Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Dreams Jade Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Dreams Jade Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Dreams Jade Resort & Spa?
The staff speaks multiple languages, including English, Spanish, and French.
Does Dreams Jade Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.