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Azul Beach Resort Riviera Cancun

Km 27.5 Mza. 37 SM. 12, Puerto Morelos 77580 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Panoramas (98)
Pool & Beach (2480)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 05/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Azul Beach Resort Riviera Cancun
Updated 05/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#15 of 43 hotels in Puerto Morelos
GreenLeaders Silver level
Featuring the renowned Gourmet Inclusive(R) concept by Karisma, the Azul Beach Resort Riviera Cancun brings together spacious facilities with unlimited activities and services. Azul Beach Resort Riviera Cancun is designed to allow couples, groups, wedding parties, families and friends from all generations to re-connect under the sun. The 435 spacious and luxurious suites are tastefully designed in contemporary Caribbean style with dark wood accents and canopy beds. These suites are located in four story buildings with an elevator in each building. Views are either pool, garden, ocean or ocean front.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Breakfast available
Breakfast buffet
Special diet menus
Swimup bar
Poolside bar
Tennis court
Entertainment staff
Evening entertainment
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Steam room
Rooftop terrace
24-hour security
Baggage storage
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Interconnected rooms available
Cable / satellite TV
Walk-in shower
Private balcony
Room service
VIP room facilities
Bottled water
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Bath / shower
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Room types
Ocean view
Pool view
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
Bay View
Languages Spoken
English, Spanish
13999Reviews3093Q+A100Room tips
Traveller rating
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Popular mentions
shannon w wrote a review Yesterday
1 contribution
This is a nice resort. The staff is wonderful. Dorian from the pool always made sure we were taken care of! We paid extra to have a suite and the butler service. Janet and Valentin are fantastic! They did their absolute best for us. The problem is they needed several more butlers. They cannot give the service we are used to because they are taking care of too many people! When 2 weddings came to the resort, everything went down hill fast. Getting dinner reservations was almost impossible. They didn't have enough restaurants open. Guests were being told to order room service. Room service, at times, took over 2 hours! Management was not prepared for the number of guests staying at the hotel. Guests were frustrated and angry. I felt bad for the staff for having to handle such frustrated vacationers. The other problem is the seaweed. Apparently it is common now to have an influx of seaweed May - July. The seaweed rots on the beach and the smell is indescribable. We couldn't use our balcony or the beach.
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Date of stay: June 2021
Adriana L wrote a review 14 Jun
1 contribution
We had a great time here. Nayla Reyes make sure that we had reservations for the entire week. All the restaurants are great and the crew always make sure that we had everything we needed. It was relaxing. I read another reviews and yes it is true that you are not allowed to get the food in the pool like in other all inclusive but I think is related with all the Covid restrictions that are still on place. Sargazo is an issue during summer this property in on a manglar so it is terrible. But not only here, is in all the beaches in the area except for the ones located at the bay near Isla Mujeres. To us the staff make our days.
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Date of stay: June 2021Trip type: Travelled with family
Jill C wrote a review 14 Jun
3 contributions
Just returned from a 7 night trip. We upgraded to the premium section (service includes pool butlers and Bali beds) which I highly recommend. We stayed in a swim out suite that included a hot tub in the room along with a hot tub on the patio. The room was nicely appointed but the lighting can use some upgrades. Make sure you download the App and register once you have checked in. This is the easiest way to order room service and review the menus of the different restaurants that are available on site. The beach is not usable at all due to the seaweed which is a shame and there is a distinct smell that hangs in the air that is not pleasant but as long as the wind it blowing it's not noticeable. Since we couldn't use the beach we made full use of the pool and the Bali beds each day. The service we received pool side was nothing less than spectacular. The hospitality from our pool butlers- Dorian, Miguel & Carlos was incredible. They remembered our names, our drinks and no matter how hot and humid the day was provided unbelievable service with a smile! They always had extra towels for us and made sure that every little detail was covered. We had an issue with room service one day and Dorian made sure that our order was not overlooked and personally brought the food to our room since we had already waited well over an hour. The food in each of the restaurants was wonderful- great variety and generous portion sizes. Looking forward to returning in November!
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Date of stay: June 2021
Gloria A wrote a review 14 Jun
Garden City, Kansas128 contributions81 helpful votes
This property was clouded in the stench of seaweed....which they cannot control. However, because of the seaweed on the beach they shut down that grill and did not have any other option for outdoor grab n' go foods. The restaurants had good food but you had to have reservations in advance and only 2 were open as options daily. They also try very hard to get you to become a member of their vacation program.....ugh! It is WAY out from anything else - so if you want to do nothing....this is your place. LOUD pool music until 11pm will keep you awake for sure. We travel a lot and their are many better all inclusive options.
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Review collected in partnership with this hotel
Date of stay: June 2021
Sleep Quality
Response from Gerencia General, General Manager at Azul Beach Resort Riviera Cancun
Responded 2 days ago
Dear 275gloriaa Thank you for sharing your experience with the TripAdvisor community. We were very sorry to hear that your visit fell short of expectations. We are very sorry if you experienced a presence of seaweed on the beach during your stay, even though there is nothing we can do to control the presence of seaweed, we do have a team dedicated to maintaining the cleanliness of the beach for our guests to enjoy. We appreciate your candid feedback, we hope this experience does not prevent you from considering us again on a future visit to The Riviera Maya and Mexico.
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BenV wrote a review 13 Jun
2 contributions
We went for a family member’s destination wedding and it was perfect. The resort was everything we could have hoped for. The staff was incredibly helpful and made our experience best in class. There were approximately 70 people at the event and I think most everyone would definitely go again. It really was the staff that made this resort stand out. To that end, it’s worth pointing out some of the employees that made our experience so incredible: Jorge (George) was on the activities team and we participated in about all of his activities including yoga/aerobics/aqua boards/beach volleyball/ and water volleyball. He also gave us tennis rackets, brought us water, was a super genuine helpful guy, and made our experience so much better at Azul beach by going out of his way to help everyone. George is an incredibly hard worker and created an environment where everyone could succeed and enjoy themselves. We would like to come back to Azul beach just to do activities with George again, that’s how great of a job he did. I hope Azul beach keeps him around for years to come. We also participated in activities with Gio including beach volleyball, aerobics, and watched him lead Zumba. His personality just makes people smile and he’s so upbeat and passionate about the activities, it’s impossible not to have a great time. And finally, Enrique and Diego were both very experienced and professional bartenders that were serving drinks quickly and suggesting drinks that none of us had tried, but loved. Our only con for the resort was the seaweed that covered the entire beach and left a faint smell when around the ocean. I am not sure if this is seasonal or not, but certainly watch out for that when planning your trip.
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Date of stay: June 2021Trip type: Travelled as a couple
Room Tip: Be sure to check if seaweed is an issue at the time of your trip. We went in June and the seaweed...
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USD 270 - USD 576 (Based on Average Rates for a Standard Room)
azul sensatori hotel, by karisma hotel puerto morelos, azul sensatori by karisma hotel
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
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Frequently Asked Questions about Azul Beach Resort Riviera Cancun
Which popular attractions are close to Azul Beach Resort Riviera Cancun?
Nearby attractions include Croco Cun Zoo (3.6 km), National Reef Park of Puerto Morelos (6.0 km), and Unico Beach (4.8 km).
What are some of the property amenities at Azul Beach Resort Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Azul Beach Resort Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Azul Beach Resort Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Azul Beach Resort Riviera Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Azul Beach Resort Riviera Cancun?
Conveniently located restaurants include Boquinete Seafood & Grill, Mem AL Mare, and Mangata.
Are there opportunities to exercise at Azul Beach Resort Riviera Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Azul Beach Resort Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Azul Beach Resort Riviera Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Azul Beach Resort Riviera Cancun?
The staff speaks multiple languages, including English and Spanish.
Does Azul Beach Resort Riviera Cancun have any great views?
Yes, guests often enjoy the ocean view available here.