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AJ Hotel & Spa

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AJ Hotel & Spa
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269 Reviews from our TripAdvisor Community

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Showing 18: English reviews
Reviewed 4 weeks ago via mobile

Rooms small. Spa cold. Steam room broken. Luke warm water in rooms. We asked to pay for an upgrade. Was told there were no clean rooms available because of staffing problems. Have two small children. 3 days of cold showers ahead of us. Have stayed in many hotels all around andorra and this is very poor. Have also read responses...

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Thank steve p
Tarragona, Spain
Reviewed 26 July 2016

Even that the hotel is a 4 stars, the service was not complete, they said that it was because there were not too many clients, and the room looks quite old and beds were not very comfortable. We asked for another room, but they offered to change the beds...we don't really know if they do it, because we didn't feel...

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Thank Alex S
Plymouth, United Kingdom
Reviewed 16 December 2015 via mobile

The facilities of the hotel are very poor: cold water in the spa, one of the saunas was not opened, food is not so good, some rooms shouldn't be given either because ac is not working or are very noisy at night. A part from that, the best thing of the hotel is their staff; always friendly and resourceful. If...

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Thank Lau B
Adriana I, Gerente at AJ Hotel & Spa, responded to this review

Dear Lau B, First of all thank you for share your comments about Hotel Magic Canillo, these will help us to improve our service and give the best experience to our customers. We are very sorry about your experience in our Spa, our Hammam nowdays is out of service and we hope that in a couple of weeks will be...

Reviewed 3 May 2015 via mobile

I came to this hotel when I went skiing with my school in February. The rooms were nice and very clean but the wifi was very poor. The food wasn't the best either. The staff were very polite and helped us with anything.

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Thank FraserHeaton
Madrid
Reviewed 29 December 2014 via mobile

Could not use wifi in the rooms and reception wifi speed was poor, couldn't park the car in the parking because it was full.it snowed and we couldn't use it at all because it was surrounded by a lot of snow. the food was very mediocre, specially the dinner and the water in the spa was so cold. The hotel...

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2Thank al_mgp26
Adriana I, Director General at AJ Hotel & Spa, responded to this review

Dear clients al_mgp26, I would like to thank you very much for your comments about your recent stay at our Hotel. We are working hard to achieve the highest guest satisfaction posible and your comments help us to improve our services every day. We have taken good note regarding the comments about the WIFI problems and we are working to...

Nottingham, United Kingdom
Reviewed 23 February 2014

DO NOT walk up the hill it's bigger than the slope. You defiantly need a car unless your fit because it's only about 400 metres from the ski lift but it's about 2 mile by road because of all of the zig zags. The restraunt is fine quite a lot of English food. There is a few English in the...

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4Thank Michael G
Antwerp, Belgium
Reviewed 28 August 2013

Just back from the hotel. There is parking available for free in the streets, you can also park in the garage which costs 10,43 euro's per night. The people at the reception don't speak English or French very well, Spanish is the language. The rooms are big enough (for 2) and are decorated in a neutral style. The only thing...

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2Thank Kristine O
Rosh ha'ayin,Israel
Reviewed 30 July 2013

we stayed two nights at this hotel (couple and 15 years old boy), breakfast and dinner included are OK, rooms are clean, and ask for a room with a view to the city. The only thing we did not like was that we had to pay for using the pool and the spa and also buying swimming hats to go...

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Thank Shlomi31
Sopot, Poland
Reviewed 12 March 2013

We were skiing a week, we were living in apartment (not in hotel room), a week you can stand especially when skiing, so you spend a small amount of time in the room. The apartments are equipped with everything you need but quite tight. Especially a bedroom. Kitchen-dining room with place to sleep quite comfortable but not intimate. A well...

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Thank sumisia
Denmark
Reviewed 13 March 2010

Stayed five nights in the hotel with my wife and two children (12/15y). Rooms were OK. Madras was very hard and noise from people leaving their rooms could be heard. Had half-board. Good breakfast with many different choices. Dinner was OK but would have preferred more choices at the buffet. Ski bus service worked very well. Max waiting time we...

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Thank Langejan

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Self-Serve Laundry

Additional Information about AJ Hotel & Spa

Address: Carretera del Forn s/n, Urbanitzacio | Riba Grossa, Canillo AD100, Andorra (Formerly Hotel Magic Canillo)
Region: Andorra > Canillo Parish > Canillo
Price Range: $75 - $361 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — AJ Hotel & Spa 4*
Number of rooms: 80
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Hotel Style:
#4 Luxury Hotel in Canillo
#5 Spa Hotel in Canillo
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Questions & Answers

Here's what travellers have asked, with answers from AJ Hotel & Spa staff and other travellers.
6 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?
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