Welcome to Polat Erzurum Resort Hotel, your Erzurum “home away from home.” Polat Erzurum Resort Hotel aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.
Close to some of Erzurum's most popular landmarks, such as Uc Gumbetler (Three Tombs) (2.6 mi) and Three Tombs (2.6 mi), Polat Erzurum Resort Hotel is a great destination for tourists.
Guest rooms offer amenities such as a minibar, and guests can go online with free wifi offered by the hotel.
Polat Erzurum Resort Hotel features room service, to help make your stay more enjoyable. The property also boasts a pool and free breakfast. If you are driving to Erzurum Renaissance, free parking is available.
While in Erzurum, you may want to check out the nearby Asian restaurant Sehr-i Palas.
If you’re looking for something to do, Erzurum Kongre ve Milli Mucadele Muzesi is a nice way to spend some time.
Polat Erzurum Resort Hotel puts the best of Erzurum at your fingertips, making your stay both relaxing and enjoyable.
Everything was perfect except for the last day. The day before our departure we asked for the transfer to the airport at the reception. The employee took all necessary information ( time, room number etc ). However, when we were ready to leave, it appeared that nobody ordered the transfer for us. We explained employees everything and they said that the transfer will arrive in several minutes. It was a small car ( max capacity 4 people ), whereas there were 5 of us. Moreover, the driver said that we should pay 100 TL for this. Last year we also visited your hotel and ordered transfer to/from the airport and there wasn’t a problem at all and we were not asked to pay money for the transfer that is supposed to be free.
After 5 years of our last ski holliday We flew with our daughter to Erzurum. Transport was organised by the hotel and took only 15.minutes from te airport .Hotel's architecture was the best in the area as far as I saw.Our rooms were very comfortable with a beautiful ski track view.Hotel has own teleski systems and ski passes were included in the price Quality and maintenance of the ski tracks were on top level.All the staff of the hotel were very kind and helpful .You can see the Operational Manager Mr Nuh everywhere in the fascility to make the hosts satisfy.We had full pansion accomodation. In spite of more than 200 guests ;taste , quality and service of the meals were extraordinary good.Cağ kebab should be tried definetely as Erzurum's traditional doner kebab.As summary we came back with a very good.memories from the hotel and planning to go back again before the season finish…
We stayed in Polat Erzurum Resort Hotel first time but definitely will be back again and again Hotel was a bit old fashion but extremely clean and housekeeping was great. Recently renovated lobby bar is excellent to have afternoon coffee or glass of wine Quality of foods were absolutely amazing having served by very friendly staffs. Cag kebab is one of the must eat food while you are in there. Management team were always all around the hotel to make sure that everything was ok. Thanks to Polat Hotels staff and management team
Everthink is was perfect , room is clean and service fast and great! But Soimine team is different good Mrs Ugar chef so kindly he is always helpfull and smile thanks for everbody see you next yearrr Erzurum
Muhammet Onek spoke perfect English (one of the few in Erzurum) and more importantly he understand world class customer service. Always knowledgeable and always reliable. (I tested this many times!) Other front desk was probably nice but we never could understand anything each other said. Also excellent was the housekeeper (Omer/Umer/Omet I believe?) Super helpful and kind. The buffets were amazing - even as a gluten free vegan -so it says a lot that I actually had a huge selection along with everyone else each meal. Kitchen staff/wait staff were also great. I do not write such reviews easily. 3 weeks in Turkey as a guest of the government and several "5 star hotels" throughout the country I can say I would never come back to any of the others (they were horrible) except Polat Resort (and I don't ski). I have to admit though, the gym wasn't very good and it was the temperature of the sauna and steam room it shares a wall with - so the spa/gym were not enjoyable - but the staff makes up for it.…