Inn at Bay Harbor, Autograph Collection
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Inn at Bay Harbor, Autograph Collection
3600 Village Harbor Drive, Bay Harbor, Petoskey, MI 49770
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Avg. AU$628 /night, 1/19 - 1/20
AU$707
per night
AU$535
per night
AU$362
per night
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#1 of 2 resorts in Bay Harbor
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HOTEL STYLE
Family
Trendy
Languages Spoken
English
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Beach
Bicycle rental
Kids stay free
Electric vehicle charging station
Valet parking
Wifi
Yoga room
Fitness classes
Sauna
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Poolside bar
Bicycles available
Game room
Golf course
Patio
Children's television networks
Children Activities (Kid / Family Friendly)
Highchairs available
Free shuttle or taxi services
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Manicure
Massage
Neck massage
Waxing services
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Room features
Bathrobes
Air conditioning
Desk
Fireplace
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Location
3600 Village Harbor Drive, Bay Harbor, Petoskey, MI 49770
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 61 out of 100
61
119 Restaurants
within 10 kilometers
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
My family and I stayed at the Inn at Bay Harbor for a week, and we enjoyed our stay. We found the front desk staff to be amicable and accommodating. I want to single out P? (Paula?), Jo, and Shelly, who always welcomed our family with a smile and wave. Bryan from the bell staff was a star and greeted us whenever we walked by.
The breakfast buffet was great, and the omelet station was a nice touch. There was plenty to choose from, but on the 4th day, the selection became old. I wish they rotated 2-3 additional choices rather than the 1. The breakfast staff was also friendly and very quick.
We didn't care much for Vintage. The service was slower, they seldom picked up the phone, and the food was overpriced. The burger and french onion soup were highlights.
We stayed in a one-bedroom suite with a kitchen. We didn't have lake views, but we would instead take the quietness the quarry view provided with a baby. The kitchen was excellent so that we could store milk, snacks, etc.
We only requested housekeeping once during our 6-night stay, and we found it to be adequate. During COVID times, we appreciate a quick clean, and a more thorough cleaning can wait till we leave. If you spend any time in Bay Harbor, Petosky, Harbor Springs, etc., you'll see everyone is hiring, so it doesn't surprise us that the hotel outsources part of their housekeeping.
Everyone on staff wore masks, and the hotel recommended them for guests, though we rarely saw any guests voluntarily wearing them. The grounds were kept clean, and the hammocks, lawn games, and pool area were fun activities for the family.
Overall, we enjoyed our stay and would recommend it to anyone.
The breakfast buffet was great, and the omelet station was a nice touch. There was plenty to choose from, but on the 4th day, the selection became old. I wish they rotated 2-3 additional choices rather than the 1. The breakfast staff was also friendly and very quick.
We didn't care much for Vintage. The service was slower, they seldom picked up the phone, and the food was overpriced. The burger and french onion soup were highlights.
We stayed in a one-bedroom suite with a kitchen. We didn't have lake views, but we would instead take the quietness the quarry view provided with a baby. The kitchen was excellent so that we could store milk, snacks, etc.
We only requested housekeeping once during our 6-night stay, and we found it to be adequate. During COVID times, we appreciate a quick clean, and a more thorough cleaning can wait till we leave. If you spend any time in Bay Harbor, Petosky, Harbor Springs, etc., you'll see everyone is hiring, so it doesn't surprise us that the hotel outsources part of their housekeeping.
Everyone on staff wore masks, and the hotel recommended them for guests, though we rarely saw any guests voluntarily wearing them. The grounds were kept clean, and the hammocks, lawn games, and pool area were fun activities for the family.
Overall, we enjoyed our stay and would recommend it to anyone.
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Date of stay: October 2021
Room Tip: Choose the quarry side for a quieter experience
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Love this hotel and have visited several times with excellent service. Visited over New Years and after being out of the room all day and returning at 7pm, the room still had not been visited by housekeeping. No apologies at all when I called the front desk to complain, just a “housekeeping is still refreshing the rooms” response. Not acceptable at close to $400/night to have a dirty room at 7pm. Additionally, the room next door ordered room service and the leftovers and dirty dishes sat outside from 8pm until we checked out the next morning at 9.
I’m hoping this was a one off and Bay Harbor gets back to the level of service we’ve come to expect.
I’m hoping this was a one off and Bay Harbor gets back to the level of service we’ve come to expect.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alison S, Guest Relations Manager at Inn at Bay Harbor, Autograph Collection
Responded 6 Jan 2020
Thank you Michigantravelers72 for the review of your stay with us. I do apologize that there were parts of your stay that didn't meet your expectations during this visit. I have shared with our housekeeping manager and director of food and beverage your comments so that they may share with their teams and we can address these concerns right away. I am so glad that you love our hotel and hope that you visit us again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was a little worried about the reviews of those complaining about poor service ie "To Customer Service, I am not one who writes complaints about situations. I felt a need to definitely do so now. "and "I don’t like to give negative reviews and rarely do." just a few from the same person Its hard to believe someone unhappy paying just $1000 a night here lol but we got out moneys worth
I suggest you read other reviews from the whiners if you have doubts any way The Staff here is excellent
I am a lifetime Platinum Marriott and Hilton Diamond and recognize great service !! the staff here is Excellent !! well done !!! not one person we encountered didn't impress and exceed expectations of high end property
From young man who brought our luggage up ahead of us to the Super Nice Front Desk Lady who upgraded us and remembered my name as I walked by two days later as well as all the Front desk staff who were always warm welcoming helpful and efficient . All the restaurant staff were excellent as well and to be honest as a business man I keep thinking they had more people serving the customers than customers at breakfast That kind of service is expensive... Breakfast and Dinner were excellent my only suggestion would be to put a tablecloths on the tables in Vintage A good steak and bottle of Caymus deserves the White Tablecloth treatment
The gym was great and the coffee in the Cafe was great touch for an early riser like me I hate getting nickeled and dimed
This is a lovely property but what makes it very special is the people who are there to serve you
Everyone respected our safety and their own as mask compliance made was very good Thank you for a great stay from two COVIDIOTS on our first Pandemic Getaway
I suggest you read other reviews from the whiners if you have doubts any way The Staff here is excellent
I am a lifetime Platinum Marriott and Hilton Diamond and recognize great service !! the staff here is Excellent !! well done !!! not one person we encountered didn't impress and exceed expectations of high end property
From young man who brought our luggage up ahead of us to the Super Nice Front Desk Lady who upgraded us and remembered my name as I walked by two days later as well as all the Front desk staff who were always warm welcoming helpful and efficient . All the restaurant staff were excellent as well and to be honest as a business man I keep thinking they had more people serving the customers than customers at breakfast That kind of service is expensive... Breakfast and Dinner were excellent my only suggestion would be to put a tablecloths on the tables in Vintage A good steak and bottle of Caymus deserves the White Tablecloth treatment
The gym was great and the coffee in the Cafe was great touch for an early riser like me I hate getting nickeled and dimed
This is a lovely property but what makes it very special is the people who are there to serve you
Everyone respected our safety and their own as mask compliance made was very good Thank you for a great stay from two COVIDIOTS on our first Pandemic Getaway
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Date of stay: September 2020
Value
Service
Room Tip: Facing the lake
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My wife and I and our 3 kids (17,14,10) arrived at the hotel at 4:10 pm. This was 10 minutes after the official check-in of 4 pm. We were told our room was not ready, and they would call us when it was ready. After 90 minutes of enjoying the pool/beach/game area and having a drink, we checked again on our room. It was still not ready and were told it would be at least another hour. Thus, we decided to have dinner. After dinner, now a little after 7 pm, I checked on our room again and was told it still wasn't ready. They now mentioned there would be some compensation for our delay, but it would still be at least another hour and 15 minutes before we could get into our room. After that wait, it was ready, but it was now 8:15 pm. It took over 4 hours to get our room. I've never have had to wait that long to get into my room when arriving after the official check-in time. We did get a $200 credit to our account for the delay, which I appreciate, but it didn't alleviate our frustration. While we waited, we also noticed that the common areas were not being cleaned up. Towels and trash that had been on tables and chairs when we arrived at 4 were still there at 8.
The next day the room attendant asked me, on my way to breakfast, what time we wanted them to refresh our room by giving us new towels and emptying our trash. I said anytime after noon. When we got back that afternoon around 3:30 pm, they had not completed the refreshing. That night when the family was getting cleaned up for dinner we called for extra towels, we were one set short. 45 minutes later they still weren't there. They arrived sometime after we left the room.
In talking to a non-front desk employee, he shared that they were having problems getting staff, especially to clean the rooms. He mentioned the extra $600 unemployment payment and restrictions on J1 visas having limited the pool of employees. If these are the problems, then the hotel needs to figure out how to get more employees and/or limit the # of rooms they book on a nightly basis. He also shared that he has never seen these problems at the hotel, and he has worked there 5+ years.
The employees we encountered were nice and polite, but most of them always seemed to be rushed.
Not sure if I'd visit again after COVID, but would not go back during COVID nor would I recommend this hotel to anyone during COVID.
The next day the room attendant asked me, on my way to breakfast, what time we wanted them to refresh our room by giving us new towels and emptying our trash. I said anytime after noon. When we got back that afternoon around 3:30 pm, they had not completed the refreshing. That night when the family was getting cleaned up for dinner we called for extra towels, we were one set short. 45 minutes later they still weren't there. They arrived sometime after we left the room.
In talking to a non-front desk employee, he shared that they were having problems getting staff, especially to clean the rooms. He mentioned the extra $600 unemployment payment and restrictions on J1 visas having limited the pool of employees. If these are the problems, then the hotel needs to figure out how to get more employees and/or limit the # of rooms they book on a nightly basis. He also shared that he has never seen these problems at the hotel, and he has worked there 5+ years.
The employees we encountered were nice and polite, but most of them always seemed to be rushed.
Not sure if I'd visit again after COVID, but would not go back during COVID nor would I recommend this hotel to anyone during COVID.
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Date of stay: June 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alison Schwalm, Guest Services / Front Office at Inn at Bay Harbor, Autograph Collection
Responded 8 July 2020
Thank you for your feedback. You shouldn’t have had that delay and we apologize. We have worked on controls to available inventory of rooms and continue to do so to minimize issues such as these arriving. This is an ongoing process. The lack of the towel delivery was a miss on our part and should have taken place within the time frame asked for and given. We will review your housekeeping related items with our housekeeping and pool managers.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked a Parlor Suite which cost, including tax, over $1100 per night. However, we had to wait over 2 hours to get in our room; we asked for ice to be delivered and it never came; there was no daily room cleaning and fresh towels; we could not get a massage in the spa which they advertised was "open" and one of the main reasons my wife and I chose this hotel; our room looked like the furnishing were picked out by someone in high school...no coordination, and not good quality, not as good as an Embassy Suites; our "luxurious room with a balcony" was on the first floor next to the dining patio and an employee entrance, and we could hear conversations from the dining area AND from employees sitting 15 feet away; and the dinner menu was extremely limited. Maybe for $150-$200 per night it would have been ok, but NOT FOR $1000+! The Manager Michelle said they were struggling to get staff because the rich Federeal unemployment benefits dissuaded employees from returning: ok, I get it, but then set appropriate expectations and proper (reduced) pricing for guests so they can make an informed decision when making a choice to stay.
I will say the staff who were there were very courteous, and we reciprocated, as always, but it will be a long, long time before we consider returning, and we have been there many times. Our friends will hear of this as well.
James Forrest
I will say the staff who were there were very courteous, and we reciprocated, as always, but it will be a long, long time before we consider returning, and we have been there many times. Our friends will hear of this as well.
James Forrest
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Date of stay: June 2020
Location
Service
Sleep Quality
Room Tip: Stay away from rooms near dining and pool area
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alison Schwalm, Guest Services / Front Office at Inn at Bay Harbor, Autograph Collection
Responded 8 July 2020
We apologize for the delay getting you into your room. That is never the intention we set out with. Our cleaning protocols have been reinvigorated and take a little more time. In these cases we look for opportunities to switch a room assignment to the same type if available in order to eliminate any delays. Based on occupancy levels this can’t always be achieved. The spa and salon has been very busy since re-opening as people catch up on their personal care. We apologize we couldn’t get an appointment set for you. There isn’t an employee entrance in the vicinity you described. If you have any additional information to provide we will research the source of the voices you heard. We review the menu each season, adding items for those guests with an interest in options not typically found on a chop house menu and making adjustments based on the items that guests prefer as noted through their selections made. This also informs the overall size of the menu. Our servers can assist with the selection process and it seems we could have been more attentive in that regard. That is good feedback and we appreciate your sharing it. We are operating in very different times and working hard to assess and fine tune all adjustments we have been required to make as part of re-opening and as we learn through experience and feedback. Thank you for your comments.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Visited midweek on the recommendation of...everyone. I don’t get it. The property is visually appealing but falls short on the basics.
On checking in, I was informed that only a connecting door room was available, but not ready yet. Worst fears were realized as we could hear EVERY word our neighbors said, even if they were speaking quietly to one another. Between the noise, flat pillows, and worn mattress, we slept very poorly for $600+/night.
Hygiene was a problem, which is shocking during COVID. Plenty of Kens and Karens running around without masks and never challenged by staff. In our room, we found someone else’s hair in our shower, and someone else’s feces on our toilet seat, despite “enhanced” room cleaning.
It seems the staff either resents their jobs, their guests, or both. I’ve never seen a hotel staff complain so much — publicly— about their guests. After checkin I returned to the desk to check luggage (because like everyone else, my room wasn’t ready) and overheard the desk manager talking smack about me. Every time we came down the elevator, the desk staff was complaining about someone. The bartenders complained about the number of drinks they had to make in a day, and one dropped f-bombs within 8 feet of us. The spa staff complained about guests out in the reception area! The culture here is bad. It makes you feel unwelcome.
The poop theme continued with goose poop EVERYWHERE by the lake, sidewalks, and grass. I realize you can’t control the wildlife, but no attempt was made to clean it up during our stay, and we ended up avoiding the area, the whole draw of the hotel, because of another hygiene issue.
Only thumbs up go to the lovely view from our (very noisy) room, the breakfast buffet staff who were totally on their game, my masseuse who provided an excellent leg massage, and the chef who prepared the one meal we ate at the bar (because you cannot get a reservation in the restaurant).
Otherwise, we do not plan to visit again. We would’ve slept better, and had a cleaner room, at a Hampton Inn.
On checking in, I was informed that only a connecting door room was available, but not ready yet. Worst fears were realized as we could hear EVERY word our neighbors said, even if they were speaking quietly to one another. Between the noise, flat pillows, and worn mattress, we slept very poorly for $600+/night.
Hygiene was a problem, which is shocking during COVID. Plenty of Kens and Karens running around without masks and never challenged by staff. In our room, we found someone else’s hair in our shower, and someone else’s feces on our toilet seat, despite “enhanced” room cleaning.
It seems the staff either resents their jobs, their guests, or both. I’ve never seen a hotel staff complain so much — publicly— about their guests. After checkin I returned to the desk to check luggage (because like everyone else, my room wasn’t ready) and overheard the desk manager talking smack about me. Every time we came down the elevator, the desk staff was complaining about someone. The bartenders complained about the number of drinks they had to make in a day, and one dropped f-bombs within 8 feet of us. The spa staff complained about guests out in the reception area! The culture here is bad. It makes you feel unwelcome.
The poop theme continued with goose poop EVERYWHERE by the lake, sidewalks, and grass. I realize you can’t control the wildlife, but no attempt was made to clean it up during our stay, and we ended up avoiding the area, the whole draw of the hotel, because of another hygiene issue.
Only thumbs up go to the lovely view from our (very noisy) room, the breakfast buffet staff who were totally on their game, my masseuse who provided an excellent leg massage, and the chef who prepared the one meal we ate at the bar (because you cannot get a reservation in the restaurant).
Otherwise, we do not plan to visit again. We would’ve slept better, and had a cleaner room, at a Hampton Inn.
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alison Schwalm, Guest Services / Front Office at Inn at Bay Harbor, Autograph Collection
Responded 22 July 2020
We apologize that your stay was not up to your expectations and we appreciate your feedback. We regret and apologize for disturbance you experienced in your guest room. Pillows and mattresses are regularly replaced. We will review this process with our management team to inspect and rectify the issue. All communications regarding masks on our website, in pre arrival communications and in and around the hotel note the requirement of masks in keeping with the Governor’s executive order requirements. Try as we might, we may miss some people to offer a reminder and a mask to. The understanding and acceptance of the importance of wearing the masks in public spaces appears to be gaining more acceptance. This is an ongoing effort as well as adjustments based on evolving government and health care guidance. We apologize for the cleanliness issues you had in your guest suite. I can assure you that this is not the standard that we have in place during a normal year and certainly isn't part of our new enhanced cleaning standards during this pandemic. Follow up on this comment is underway with our management team. What you experienced with regards to our staff at reception, the spa, and the bartenders is very unusual as normally our team is called out for their exceptional service so this is disappointing to see. We appreciate the feedback and would like to receive any additional detail in order to accurately follow up in depth. We have methods for keeping the geese away. Unfortunately, the timing of the arrival is erratic. We did have a flock appear during a recent rain storm and one overnight. We put follow up in place. It has to be quick and we apparently did not meet that in this case. We’re reviewing further with our team to fine tune the process for trying move the geese to other areas as well as the clean up after them. Reservations are taken at our restaurant. Currently, we are restricted to 50% capacity per the governors executive order. We have added seating, also at 50% capacity, in a restaurant and event area adjacent to our main restaurant including the outdoor patio. The restaurant is available to guests of the Inn and cottages as well as people staying in homes and residents in the area. The restaurant does get busy. We apologize we had already filled up for the time and date you were interested in. I was happy to see that you enjoyed the view from your room, the breakfast staff, the masseuse you had in the spa, and the chef in our restaurant.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I recently stayed here for a girls weekend (5 of us) and it was great. We really enjoyed the scenic views and fall colors. Friendly and helpful staff. Beautiful and clean room w an incredible view of the bay. The room had a working fireplace, full size toiletries in the showers, good shower pressure, comfy beds, nespresso machine w coffee pods, kitchen w adequate amount of dishes/utensils, etc.
We used the spa- my massage was great and the spa itself was nice, but small. By this, I mean there wasn’t much in terms of amenities to use after your service. I wish they had a sauna/jacuzzi, etc. They should invest in a little expansion, but I still enjoyed myself and would recommend it either way.
As for food- we had the bkfst buffet and also had dinner at the Vintage Chop house one night- both were great and the views as well!
Hopefully (if I can get a good deal), I can visit again in the summer.
We used the spa- my massage was great and the spa itself was nice, but small. By this, I mean there wasn’t much in terms of amenities to use after your service. I wish they had a sauna/jacuzzi, etc. They should invest in a little expansion, but I still enjoyed myself and would recommend it either way.
As for food- we had the bkfst buffet and also had dinner at the Vintage Chop house one night- both were great and the views as well!
Hopefully (if I can get a good deal), I can visit again in the summer.
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Date of stay: October 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
First off I will say that we stayed using free night certificates from our Marriott credit cards, so that may have affected our view in a more positive manner. If we paid more than $250 a night, I might have not rated the hotel as high. Check in started off not so great. I did mobile check in with the mobile key option. We couldn't get the mobile key to work, so I had to go to the front desk to get a physical key. The gentleman checking me in wasn't the most pleasant. He just didn't give off a pleasant vibe and wasn't the most welcoming.
Once we got to the room, my feelings about the hotel changed. It appeared we were upgraded from the standard 2 queen bed room with no view. Instead, we got 2 queens with a partial view of the lake and a balcony. That was awesome! The lake view really made the stay wonderful. The room itself seemed clean. It was very quiet, but I don't think we had neighbors the entire time. It could have been different with neighbors. Housekeeping was only being offered on a limited basis every few nights, supposedly due to COVID. I understand this, but it felt more like a way for the hotel to save money. From reading other reviews, it appears the hotel is short staffed and this is one way to address the problem.
There was only a small rocky beach, which was a disappointment. It appears the lake level has risen over the past few years, which destroyed the beach they used to have. There's not much they can do about that. They do have a pretty area in the back with a decent sized lawn. We took lawn chairs out and sat watching the lake and sunset. Very pretty.
Overall, I would come back, but I wouldn't pay the full rates they were asking during our stay. I believe it was over $400 a night (July 2020). I wouldn't hesitate going back using points or a free night certificate.
Once we got to the room, my feelings about the hotel changed. It appeared we were upgraded from the standard 2 queen bed room with no view. Instead, we got 2 queens with a partial view of the lake and a balcony. That was awesome! The lake view really made the stay wonderful. The room itself seemed clean. It was very quiet, but I don't think we had neighbors the entire time. It could have been different with neighbors. Housekeeping was only being offered on a limited basis every few nights, supposedly due to COVID. I understand this, but it felt more like a way for the hotel to save money. From reading other reviews, it appears the hotel is short staffed and this is one way to address the problem.
There was only a small rocky beach, which was a disappointment. It appears the lake level has risen over the past few years, which destroyed the beach they used to have. There's not much they can do about that. They do have a pretty area in the back with a decent sized lawn. We took lawn chairs out and sat watching the lake and sunset. Very pretty.
Overall, I would come back, but I wouldn't pay the full rates they were asking during our stay. I believe it was over $400 a night (July 2020). I wouldn't hesitate going back using points or a free night certificate.
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Date of stay: July 2020
Rooms
Cleanliness
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
To Customer Service,
I am not one who writes complaints about situations. I felt a need to definitely do so now.
We were looking forward to our recent four day vacation at the Inn at Bay Harbor, albeit cost wise of over $1000+ a night was steep for us, we wanted it badly.
We checked in on Saturday August 22nd and out on Wednesday the 27th. We were in room 136, a one bedroom master.
When we arrived there was no one to help with luggage and no carts available. We unpacked the car ourselves and took the luggage to the room. The same when we left.
The room was right off the lobby. Since there is no housekeeping, there were bags of garbage in halls that were not picked up until the next morning. Our room was very worn and dirty. The windows and doors were smeared with handprints, carpet very dirty, overall very worn appearing. I spent my first hour cleaning with rubber gloves and wipes. The cute alcove sitting area outside was scattered with debris, dirty scratches furniture and mice running back and forth.
The beach, flowers and sunset were beautiful. When walked down to the beach it was a complete mess. No one was attending to it and there were towels, cups and garbage all over the rocks.
I approached the front desk about overall issues and was told that they are having problems keeping up with things....yes, the hotel seemed uncomfortably crowded, masks did not appear to be enforce (there was no one around to do ).
There were many unsupervised children throughout the property, both inside and out. It was blatantly apparent there was a skeleton staff.
It was like we were at a family camp and fended for ourselves.
We are now farther north and at the Grand Hotel. My family agrees that it seems like we are in a different world than we experienced at the Inn at Bay Harbor. We are truly in a $1000+ a night room and worth every penny.
I am writing to help you all know what is going on there. It does not represent your brand in a positive way. We are fortunate to be able to travel quite a bit and we can say, it’s been a long time, if ever, that we had this experience.
I am not one who writes complaints about situations. I felt a need to definitely do so now.
We were looking forward to our recent four day vacation at the Inn at Bay Harbor, albeit cost wise of over $1000+ a night was steep for us, we wanted it badly.
We checked in on Saturday August 22nd and out on Wednesday the 27th. We were in room 136, a one bedroom master.
When we arrived there was no one to help with luggage and no carts available. We unpacked the car ourselves and took the luggage to the room. The same when we left.
The room was right off the lobby. Since there is no housekeeping, there were bags of garbage in halls that were not picked up until the next morning. Our room was very worn and dirty. The windows and doors were smeared with handprints, carpet very dirty, overall very worn appearing. I spent my first hour cleaning with rubber gloves and wipes. The cute alcove sitting area outside was scattered with debris, dirty scratches furniture and mice running back and forth.
The beach, flowers and sunset were beautiful. When walked down to the beach it was a complete mess. No one was attending to it and there were towels, cups and garbage all over the rocks.
I approached the front desk about overall issues and was told that they are having problems keeping up with things....yes, the hotel seemed uncomfortably crowded, masks did not appear to be enforce (there was no one around to do ).
There were many unsupervised children throughout the property, both inside and out. It was blatantly apparent there was a skeleton staff.
It was like we were at a family camp and fended for ourselves.
We are now farther north and at the Grand Hotel. My family agrees that it seems like we are in a different world than we experienced at the Inn at Bay Harbor. We are truly in a $1000+ a night room and worth every penny.
I am writing to help you all know what is going on there. It does not represent your brand in a positive way. We are fortunate to be able to travel quite a bit and we can say, it’s been a long time, if ever, that we had this experience.
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alison Schwalm, Guest Services / Front Office at Inn at Bay Harbor, Autograph Collection
Responded 28 Aug 2020
Dear jakester20, thank you for taking the time to let us know about your recent experience with us. I do apologize that we fell short of meeting your expectations. I checked our scheduling of bell staff the day of your arrival and departure and we were fully staffed. Unfortunately it looks like there was a timing issue and they were assisting other guests during the times that you needed them. Regarding the bags of garbage in the hallways. We have a team that is continuously picking these items up throughout the day. Many guests will place their items in the hallways either very late at night or early the next morning after/prior to our housekeeping team being here. We are looking into other possible alternatives to this situation. I have also shared your comments regarding the cleanliness of your suite with our director of housekeeping. This is not typically a complaint that we hear of and will definitely speak with the team that was assigned to clean your room. As for the alcoves and furniture, we will take a look at the deck chairs and make the necessary repairs/replacements as necessary and we will speak with our landscaping crew about increasing their patrols of these areas. We have taken a look at the mice situation and while we can't say that there weren't any we can say that there are moles that live in our flower beds and this may have been what you saw. We have also asked our pool attendants and Cabana bar staff to increase their walk throughs of the beach area to help with the towels and overall cleanliness of the beach. We have a number of signs, pre-arrival e-mails and communications that go to our guests explaining the need to wear masks per the governor's executive orders. When we see guests without masks we remind them that they are required and offer to provide them with one if they don't have any. Currently we have lower occupancy levels then is normal for us this time of year do to the COVID-19 pandemic and have been striving to increase our staffing levels all year. Again, thank you for taking the time to share this with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I must say that the Inn at Bay Harbor, Bay Harbor, MI was exceptional well beyond its picturesque architectural design. Staff, with no exceptions, went beyond my expectation of customer service. First, Alison, Director of Customer Care, went more than the extra mile after I could not reach the property by phone. Next was Shelly, Asst. Front Office Manager, whose warm engagement with me, and always remembering to greet me by name, represents the reason for my loyalty to Marriott. And Mason, one of several bellhops, whose initial greeting and humor was incredible. There were others, as well, who represent the culture established by the General Manager, Mike Costello, who I did not have the pleasure of meeting. Not only was the room (not to mention the breakfast) exceptional, but the entire atmosphere at the Inn left me feeling appreciated and hopeful during this pandemic.
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Date of stay: October 2020
Value
Location
Service
Room Tip: There is the view of the bay or the parking lot. We chose the parking lot because it was the most...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello DL1017, Thank you for submitting your question. There could be a number of reasons that you are unable to find anything on the App or online. The app may be down in general, unfortunately this isn't something we are able to fix as it is a Marriott program and they handle the app side of it. Another reason is that we may have a minimum night stay requirement and if you are putting in times that don't match the minimum nothing will show up. Perhaps you are trying to book a specific rate type or room type and these are already sold out. If you aren't able to find what you are looking for through the app I would recommend contacting our reservations department directly and they can assist with booking the reservation.
Hello,
My apologies for the delayed response to your question regarding our resort fee. If you go to our Inn at Bay Harbor webpage and click on the accommodations link you will find the list of our resort fee items towards the bottom of the page.
Please let us know if we can be of any further assistance.
Thank you for your question. We follow the Federal Government and Michigan State American's with Disabilities Act requirements when it comes to service animals. They define a service animal as a guide dog, signal dog, or other animal individually trained to provide assistance to a person with a disability. If they meet this definition, animals are considered service animals under the ADA regardless of whether they have been licensed or certified by state or local government. Service animals perform some of the functions and tasks that the person with a disability cannot perform for him or herself. Guide dogs are one type of service animal, used by some people who are blind. This is the type of service animal with which most people are familiar. Service animals also help people with other kinds of disabilities in their daily activities. Some examples include:
• Alerting persons with hearing disabilities to sounds.
• Pulling wheelchairs or carrying and picking up things for persons with mobility disabilities.
• Assisting persons with mobility disabilities with balance.
No indoor pool that I saw; just an outdoor pool and the lake. Plenty of firepits and heaters though, great places to sit outside and enjoy the scenery with a cup of coffee or a cocktail.
The pool and hot tub are weather dependent. We always try to keep the pool open until Mid-October. The hot tub stays open all year but we do shut it down occasionally to do scheduled maintenance.
"Not worth the $900+ a night. Awful mgmt. but good restaurants…those must be run by a different person. "Read full review
"Very family oriented, but not much for kids to do (from what I gathered) other than the pool"Read full review
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PRICE RANGE
AU$362 - AU$502 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
inn at bay harbor - a renaissance golf hotel petoskey, hotel at bay harbor, resort at bay harbor, renaissance petoskey, petoskey renaissance
FORMERLY KNOWN AS
The Inn at Bay Harbor - A Renaissance Golf Resort
LOCATION
United StatesMichiganEmmet CountyPetoskeyBay Harbor
NUMBER OF ROOMS
107
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Inn at Bay Harbor, Autograph Collection
Which popular attractions are close to Inn at Bay Harbor, Autograph Collection?
Nearby attractions include Little Traverse Wheelway (0.3 km), Historic Gaslight District (3.8 km), and Harbor Springs Lyric Theatre (7.1 km).
What are some of the property amenities at Inn at Bay Harbor, Autograph Collection?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Inn at Bay Harbor, Autograph Collection?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Inn at Bay Harbor, Autograph Collection?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Inn at Bay Harbor, Autograph Collection?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Inn at Bay Harbor, Autograph Collection?
Conveniently located restaurants include Julienne Tomatoes, Tom's Mom's Cookies, and Palette Bistro.
Are there opportunities to exercise at Inn at Bay Harbor, Autograph Collection?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Is Inn at Bay Harbor, Autograph Collection located near the city centre?
Yes, it is 0.4 km away from the centre of Bay Harbor.
Are any cleaning services offered at Inn at Bay Harbor, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does Inn at Bay Harbor, Autograph Collection offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Inn at Bay Harbor, Autograph Collection have any great views?
Yes, guests often enjoy the harbour view available here.