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JW Marriott Khao Lak Resort & Spa

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41/12 Moo 3, Khuk Khak, Khao Lak 82200 Thailand
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (6900)
Pool & Beach (1316)
Videos (2)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Daily temperature and symptom checks for staff
  • Contactless check-in
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Updated 26/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Khao Lak Resort & Spa
Updated 26/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 12 hotels in Khuk Khak
Location
Cleanliness
Service
Value
Travellers' Choice
Discover the treasures of Khao Lak at JW Marriott Khao Lak Resort & Spa. The pristine white sand beach that our Phang Nga, Thailand hotel sits upon stretches for miles, melting into the exquisite azure waters of the Andaman Sea. This is Khao Lak, Thailand - a hidden paradise of sun, sea and sand, as well as lush tropical greenery, granite mountains and stunning waterfalls. The vast landscaped area within the resort grounds makes the resort an ideal outdoor venue for incentives or themed events, weddings or product launches. At our resort, it's our mission to make every business trip a pleasure and every vacation a trip of a lifetime. Enjoy amenity-filled guest rooms, superb dining, and exemplary meeting facilities await at JW Marriott Khao Lak Resort & Spa near the Similan Islands and much more.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Snack bar
Swimup bar
Poolside bar
Tennis court
Aerobics
Evening entertainment
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Refrigerator
Flatscreen TV
Private balcony
Room service
Safe
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Great View
Languages Spoken
English, Thai
Hotel links
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Location

Full view
41Car recommended
Grade: 41 out of 100
19Restaurantswithin 1 km
0Attractionswithin 1 km
4612Reviews682Q+A100Room tips
Traveller rating
  • 3,324
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  • 223
  • 82
  • 47
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Popular mentions
Rungtham wrote a review 14 Oct
1 contribution
I have visited this hotel 3 times and this hotel has a problem of fixing electronical things even they know the problem that it is caused by its structural furniture which block the the air circulation of the refrigerator. So it makes all my food and drinks heated in the refrigerator. This kind of problem keep annoying me all the time i visit there and i do hope the hotel could sincerely fix the problem, not just telling “Apologize”.
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Date of stay: September 2021Trip type: Travelled with family
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Response from Pisamai Rakphan, Other at JW Marriott Khao Lak Resort & Spa
Responded 1 week ago
Dear Rt6601699, Thank you for sharing your feedback. I sincerely apologies for falling short of your expectations and I clearly understand your frustrated, being repeated customer and challenging the same issue is simply hard to be accepted. We indeed have taken the feedback on board and have actually working on improving the ventilation behind the minibar fridge and that we continue to monitor each and every room. We also have a full size refrigerator available and would be happy to set up for you during the next visit. Hope we are able to regain your trust on us in your next visit sooner! Kind regards, Mee Room Division Manager
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chanissada wrote a review 1 Oct
Bangkok, Thailand40 contributions48 helpful votes
Beyond expectation of staying 3 nights here. Great services of staffs, good food taste and valuable for money. Nice landscape and decoration. Breakfast is really good. Pool is almost private for me due to a few guest stays. Really good experience! 😍
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Date of stay: September 2021Trip type: Travelled as a couple
1 Helpful vote
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sohantanna wrote a review Sep 2021
Leicester, United Kingdom110 contributions64 helpful votes
The hotel is well designed and feels amazing along a great beach. The staff were super welcoming. We got an upgrade to a duplex suite which was fantastic especially for an extended stay. The restaurant and bar staff were all super amazing and extremely friend and always remembered our preferences and orders and bring around specials to try. The food is absolutely excellent and the hotel has a great Chef team covering numerous cuisines. The hotel arranged for special breakfast dish which was amazing and thoughful cooked by Chef Mohan. Khun Oil from Concierge helped us to rent some scooters locally and helped book ATV rides for my birthday which was excellent and a lot of fun. Khun Lin the loyalty manager made sure everything was going smoothly through our 2 week stay. The entire team throughout the hotel from every department were just extremely friendly and welcoming. Absolutely cannot wait to go back in October.
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Date of stay: September 2021
Location
Cleanliness
Service
Room Tip: Duplex rooms are great. Building 3/3 are near the restaurant.
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1 Helpful vote
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Response from JW Marriott Khaolak, การตลาด at JW Marriott Khao Lak Resort & Spa
Responded 4 weeks ago
Dear sohantanna, Thank you for choosing JW Marriott Khao Lak Resort & Spa and for taking the time to review us! We are excited to learn that you enjoyed your long stay with us and it is truly an honor to learn that you chose JW Marriott Khao Lak for your birthday vacation too. We are very pleased to learn about your impressive experiences towards great hospitality, our food offerings and your comfortable room. At JW Marriott, your happiness is our satisfaction. Our dedication to make your stay a comfortable one has paid off after reading your positive remarks mentioned in your lovely review about the professionalism and friendliness of our associates especially Chef Mohan, Khun Oil and Khun Evelin. sohantanna, I would like to once again express our deep appreciation for sharing your fantastic experience at JW Marriott Khao Lak on TripAdvisor. Me and my team are looking forward to welcoming you and your family back to your second home in Khao Lak soon. Warm regards, Nicolai Mitchell Resident Manager
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Alan wrote a review Sep 2021
Singapore, Singapore47 contributions28 helpful votes
+1
What a special special special hotel! I came to stay at JW Marriott Khao Lak after completing the Sandbox program in Phuket. I stayed 7 weeks in Phuket in a luxury hotel before coming to this hotel. I had planned to stay 2 nights but ended up extending to 5 (I would have stayed longer but my schedule did not permit it). The hotel currently has amazing rates due to the unfortunate pandemic situation and I tempered my expectations well knowing parts of the hotel would be closed. What a pleasant surprise when I arrived at the hotel! While some facilities and wings of the resorts were indeed closed, the hotel made every effort to execute their service and standards meticulously. The beach bar, Olive restaurant, café etc were open and the standard of beverages and food was as high as one would expect of a luxury resort pre-covid. The spacious and modern gym was also open. The rooms were immaculately prepared with all the mod cons available. With a Thai design touch, the room was spacious, warmth and extremely comfortable. One of the star of the property would be the expansive, clean and restorative private beach. It gave the best sunsets and views ever! I was really impressed watching how the staff would arduously and constantly clean the beach, which leads me into the other star of the property. The Staff! This hotel is as special as it is because of the staff. Everyone (and I really mean everyone) exuded warmth, grace and generosity. Their desire to make your welcome and stay as amazing as possible despite the difficult times is simply exemplary. Special thanks to Lin and the lovely ladies at check-in, K Pailin, K Beauty, K Wat, K Boy and the happy K Pooh at Olive (and everyone there who gave me the best start to the day with the yummy breakfast service everyday!) The atmosphere throughout the hotel felt happy and with the small number of guests, it became a unique and intimate experience. This was successfully achieved not least because of the amazing staff who maintained a positive and cheery vibe. Thank you to this very special team at JW Marriott Khao Lak for my unforgettable stay.
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Date of stay: September 2021Trip type: Travelled solo
3 Helpful votes
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Response from JW Marriott Khaolak, การตลาด at JW Marriott Khao Lak Resort & Spa
Responded 4 weeks ago
Dear mralantan, Thank you for choosing JW Marriott Khao Lak Resort & Spa for your destination from Phuket Sandbox 7+7 Extension and for taking the time to review us! We are delighted to read that you liked many aspects of our hotel and that you found our staff services excellent and friendly. It was absolutely brilliant to learn that our team did make a great impression on you especially Julie who created the first impression on you upon check-in, Khun Lin our loyalty manager who provided a great check-in experience to you, our lovely Olive team such as Khun Pailin; Khun Beauty; and Khun Wat, Khun Boy and Khun Pooh at breakfast. They are epitomes of professionalism and excellent team player who would do whatever it takes to make our guests happy. Other than that, it was wonderful to know that you made the most of your time to nourish your soul with our magnificent sunset views as Khao Lak is best known as one of the top beautiful sunset destination in the South. mralantan, thank you again for your time reviewing us. Knowing that you enjoyed the resort atmosphere and were satisfied with our customer service really made our day. We wish we could even make it better on your next visit to JW Marriott Khao Lak Resort & Spa! Warm regards, Nicolai Mitchell Resident Manager
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Kritsana P wrote a review Aug 2021
Rayong, Thailand745 contributions153 helpful votes
+1
Good vibe hotel attached to Khukkhak beach in Khao Lak area. Nice decoration, good facility, however some of them need to be renovated.   Pool access room was quite large. The bathroom is large. There are amenity kit provided in room. No welcome fruit provided in my room (my friend room had them).   Staffs are kind. However, they willing to service for foreigner more than Thai. There are a lot of error in service. They gave us incorrect information about cost of meal which one included or excluded in my package. No apologize from them. Spa is a bit lower than 5 star hotel standard.   Food is great. Due to COVID situation, the variety of food is less than normal. We understood it. Sport center is very good. Overall is very good but it's under my expectation.
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Date of stay: February 2021Trip type: Travelled as a couple
2 Helpful votes
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Response from JW Marriott Khaolak, Marketing at JW Marriott Khao Lak Resort & Spa
Responded 11 Aug 2021
Dear KritsanaP_13, Thank you very much for your valuable time to review your stay at JW Marriott Khao Lak Resort & Spa. We love to hear about what you liked about us and the areas we should improve upon. First and foremost, we apologize for any inconveniences you have encountered with during your stay. The points you mentioned have been reviewed and brought up to our team’s attention. In order to prevent this to happen again in the future, we have provided additional trainings and also make sure that we will not drop the ball again for your next visit. Apart from that, we are very happy to know that you enjoyed many aspects of your stay. We are also pleased to learn that our beach, our new renovated room and facilities were to your liking. At JW Marriott, we strive to meet our guest’s expectations and deliver the highest level of customer service. Your feedback is very important to us; please rest assured that we have taken note of your comments and will take them into consideration to further improvement of our services and facilities. KritsanaP_13, thank you again for your feedback and we hope to have a chance to welcome you and your family back again in the future so that we have a chance to restore your trust in us. Warm regards, Nicolai Mitchell Resident Manager
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PRICE RANGE
USD 149 - USD 393 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott khao lak hotel khao lak, jw marriott khao lak resort and spa, cher fah hotel, cher fah resort
LOCATION
ThailandPhang Nga ProvinceKhao LakKhuk Khak
NUMBER OF ROOMS
297
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Frequently Asked Questions about JW Marriott Khao Lak Resort & Spa
What are some of the property amenities at JW Marriott Khao Lak Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at JW Marriott Khao Lak Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Khao Lak Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at JW Marriott Khao Lak Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to JW Marriott Khao Lak Resort & Spa?
Conveniently located restaurants include Olive Italian Restaurant, Takrai Thai Restaurant Khao Lak, and Andaman Seafood.
Are there opportunities to exercise at JW Marriott Khao Lak Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does JW Marriott Khao Lak Resort & Spa have an airport shuttle?
Yes, JW Marriott Khao Lak Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JW Marriott Khao Lak Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Khao Lak Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at JW Marriott Khao Lak Resort & Spa?
The staff speaks multiple languages, including English and Thai.
Does JW Marriott Khao Lak Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.