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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
This is a peaceful and Romantic place to come, which is why I took my fiance to enjoy a walk along the scenic Trent River and enjoy a hearty meal at this vibrant place which changes the menu to suit the season offering different delights...More
My friend and I stayed here for the night in October and thoroughly enjoyed our stay in a twin room. We ate in the restaurant and had a delicious meal, before retiring to our room. The beds were extremely comfy and the shower was great...More
Thank Laura B
Response from philfearn, General Manager at Unicorn HotelResponded 12 November 2017
Thankyou for your 5 stars and amazing review it really means a lot when people give us positive feedback and shows our hard work really pays off. We hope to see you again soon.
Lovely setting but food lets this place down.
Arrived at 2pm and seems food had been on hotplate since early lunch time as it was cold, dry and over-cooked. Service good, got food replaced but still poor standard of food for the price!!! Hesitant to...More
Thank julie t
Response from philfearn, General Manager at Unicorn HotelResponded 5 November 2017
Apologies for you recent visit. We do try and exceed customers expectations for good quality food at a reasonable price. We do hope you visit us again and we can restore your faith in the Unicorn.
If you would like to discuss further do not...More
Stayed here Sunday for a second time. Again had room at the front, so thank you for that. Staff welcoming as ever and quick check-in. The room was nicely decorated and the bed was very good. Evening meal downstairs was good as was breakfast yesterday...More
Response from UnicornHotel_Manager, Manager at Unicorn HotelResponded 1 October 2017
Thank you so much for all the lovely comments. I have passed your comments on to the relevant team that were working during your stay. We are currently in the process of replacing sealant in the bathrooms throughout the hotel, so this should...More
Visited on 02/08/17 with my partner .Qued the bar for over 20 minutes .gave eye contact to the only two bar staff on duty then one of them left the bar to go and get some help still no one came. I saw the feed...More
Thank Simon L
Response from philfearn, General Manager at Unicorn HotelResponded 10 September 2017
Apologies that your recent experience was not to your satisfaction we do always try and exceed people expectations and apologise this was not the case.