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Hotel Roc Santa Lucia (Ex Gran Club)

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Traveller (3057)
Pool & Beach (716)
Room & Suite (425)
Overview
  • Excellent32%
  • Very good40%
  • Average17%
  • Poor8%
  • Terrible3%
Travellers talk about
“junior suite”(170 reviews)
“bon bon”(63 reviews)
“bonbons”(54 reviews)
AMENITIES
Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Restaurant
3 Star accommodation
All hotel details
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Reviews (1,610)
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1,064 results
Traveller rating
356
407
166
90
45
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LanguageEnglish
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356
407
166
90
45
Show reviews that mention
All reviewsjunior suitebon bonbonbonsstandard roomentertainment stafffishlobby barthe grillpastaa la carte restaurantsring tossricefriescloser to the beachspanish lessonscuban restauranthorseback riding
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1 - 5 of 1,064 reviews
Reviewed 1 week ago via mobile

Great customer service and food, I WOUKD visit the hotel once and again. The weather is nice at day and night time. Peoapke are so friendly and hospital. They always say hi everywhere you go. My family and me will for sure come back

Thank Amanda D
Response from Hotel ROC Santa... C, Public Relations Manager at Hotel Roc Santa Lucia (Ex Gran Club)Responded 1 week ago

Dear client: We very much appreciate your kind review and you're spending your time here with us for your vacation. Your opinion is always valued to us to make our future clients satisfied. Our best regards.

Reviewed 2 weeks ago

My wife and I were at the ROC last week of July 2018 and found the staff there extremely friendly and helpful. Arriving so late, We were concerned about getting something to eat but Eduardo ,who brought our bags, took My wife outside our room...More

3  Thank Marty K
Response from Hotel ROC Santa... C, Guest Relations Manager at Hotel Roc Santa Lucia (Ex Gran Club)Responded 1 week ago

Dear cient, thank you pchoosing us for your holidays. We are happy you really your stay here with us as you describe on your review. It is an honor to us to hear all your words.We will pass this comment to the rest of our...More

Reviewed 3 weeks ago

We had a very nice week at Roc Santa Lucia. Our room was very clean and airconditioned. Excellent customer service from the whole team and from Reynaldo who was very available. Animation team very dynamic and warm. Great trip!

Thank salouabel
Response from Hotel ROC Santa... C, Director de Relaciones con Clientes at Hotel Roc Santa Lucia (Ex Gran Club)Responded 3 weeks ago

Dear Saloubel, thank you for your feed back. We are happy you liked our place. Our team will know of your review. Thn k you for your kind worrds and having the time post them. Best regards

Reviewed 4 weeks ago via mobile

We have been many times. I love the grounds of this resort. Beach is #1. The accommodation was great. Met our friends from last year. Thank you Yurina and Ronaldo for the perfect accommodation. Staff is great.

1  Thank Stan B
Response from Hotel ROC Santa... C, Director de Relaciones con Clientes at Hotel Roc Santa Lucia (Ex Gran Club)Responded 3 weeks ago

Dea Stan, Thank you for your feed back. It is rewarding to hear you had a good time at our place. Thank you for highlighting our staff as well. Hope to see you back. Best regards

Reviewed 4 weeks ago

I have developed over the years many, many friends in the city of Camaguey. When we go to the beach it is always Gran Club (the Roc now). Idalia and I had a wonderful three nights there in early July. It is a beautiful resort...More

Thank armstro
Response from Hotel ROC Santa... C, Director de Relaciones con Clientes at Hotel Roc Santa Lucia (Ex Gran Club)Responded 4 weeks ago

Dear Armstro, we are happy you found our place as one of your ¨homes away from home. It is a great pleasure to read your words. We continue to work day after day to make you feel like home. This is the way we intend...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Beachfront
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Breakfast included
Hotel Amenities
Children Activities (Kid / Family Friendly)
Free Parking
Wheelchair Access
Airport Transportation
Breakfast included
Meeting Rooms
Concierge
Multilingual Staff
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Tennis Court
Outdoor pool
Details
Price range
USD 90 - USD 175 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Playa Santa Lucia
#2 Quaint Hotel in Playa Santa Lucia
#3 Budget Hotel in Playa Santa Lucia
Room types
Suites
Details
Price range
USD 90 - USD 175 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Playa Santa Lucia
#2 Quaint Hotel in Playa Santa Lucia
#3 Budget Hotel in Playa Santa Lucia
Room types
Suites
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Traveller (3057)
Pool & Beach (716)
Room & Suite (425)
Dining (219)
Family and Play Areas (71)
Amenities (10)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
Violins77
1 August 2018|
AnswerShow all 5 answers
Response from Connie G | Reviewed this property |
We went to a part of the reef where it was shallower with the rental sailboat guide. It was a 10-15 minute sail from the beach and the snorkeling was fantastic. There were tons of fish to see and we were there for almost an... More
1
Vote
Pam-Englehart
4 May 2018|
AnswerShow all 3 answers
Response from Hotel ROC Santa... C | Property representative |
Yes it was. It was Grand Club Santa Lucía
0
Votes
Google Translation
takis28r
22 April 2018|
AnswerShow all 11 answers
Response from Hotel ROC Santa... C | Property representative |
It costs 2 convertible pesos per day, per room. Something must have gone wrong with the email or the server. We will double check.
0
Votes
Google Translation
Room Tips
"junior suites is the way to go"
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"Go for an upgrade near the beach."
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"Stay in the central rooms"
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"Jr suites are closer to beach, farther from outside disco ( late night noise)."
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