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Grand Hyatt Goa is an enchanting destination resort and spa set on the calm waters of Bambolim Bay in North Goa, seven km from the capital of Panaji and 25 km from Dabolim Airport. Inspired by a 17th century Indo-Portuguese palace, the resort is spread over 28 acres of colourful, tropical gardens and lush lawns that roll down to the water’s edge. Grand Hyatt Goa presents spectacular views from several of its rooms, suites and restaurants. With a wide selection of authentic cuisines and flavours from different parts of the world, the resort’s several restaurants welcome guests with the traditional warmth of a Goan residence. An extensive spa and fitness centre, indoor and outdoor swimming pools and Camp Hyatt facilities for kids offer a complete recreational and wellness experience for couples, friends and the entire family throughout the year.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Modern
Languages Spoken
English, Hindi, Portuguese
Location
Goa University Road, Bambolim 403206 India
Grand Hyatt Goa
5,201 reviews
Getting there
Somewhat walkable
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The Grand Hyatt Goa garners praise for its serene and elegant atmosphere, with guests frequently lauding its beautiful grounds and luxurious rooms. While reviews for service are mixed, with some reporting exceptional attentiveness and others noting slower responses, the hotel's cleanliness receives consistent acclaim.
The location is a highlight, offering picturesque bay views and a tranquil ambiance. Amenities, including the spa and pools, contribute substantially to the guest experience, though opinions on value vary, with some questioning the price point given occasional service hiccups.
Location
Picturesque
Atmosphere
Serene
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Lavish
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Getting to the Hotel from Airport Used the local taxi app downloaded at the new airport for very attractive rate for the transfer to the hotel. The Check-in and Room Our check-in was quick and very efficient. Our room was good size with a balcony, quiet, clean and comfortable. The ensuite bathroom again was large and had bath and separate shower which was hot and powerful. The free Wi-Fi in throughout the hotel and public areas was very good. Location The hotel is located on the beach. Food and Restaurants We were booked on bed and breakfast basis. The hotel had 4 restaurants – Indian, Italian, Chinese and multi-cuisine. The multi cuisine is open for breakfast, lunch and dinner. The speciality restaurants are open for dinner. The Indian restaurant is open for lunch also. The breakfast had excellent choice and well stocked. There was good choice of tea and coffees. Cappuccino and expresso coffee is available without additional cost. Breakfast outside should have been looking over the beach but was marred by wedding marques and noise. Restaurant staff including Virekanand (from Bihar), Joseph (from Goa), Amruti (from Indore), Rohan (from Dadar), Rajendra, Jenisha (from Rajkot) Sanjay, Nikki (from Bihar), Hirsh (from Bihar), Sunika (tea lady) looked after us very well during mealtimes. The Beach, Gym, Spa, Pool and other amenities The beach and the sea although slightly murky, was clean (no plastic, weeds or jelly fish), safe (no large waves) and warmer than the swimming pool at around 28 degrees C. The swimming pools, although not heated, again was kept clean and temperature was around 25 degrees C. The gym and spa were well equipped and fully functional whereas the indoor pool was slightly cooler. There were a number of free organised activities such as beach walk, tree walk etc. There is free ice cream for kids around 5.00 pm every day. Santosh looked after us very well at the poolside and was very good for the beach walk. Getting to the Airport from Hotel The taxi booked through local app didn’t turn up so had to ask the hotel to arrange for one. I am unlikely to use the local taxi app again.
Our holiday experience was marred by a huge wedding which took over the entire ground. However, we were well looked after by the Guest Relations Manager Mridhusmita (from Assam). Because of the helpful assistance from Mridhusmita we are returning to the hotel in 2025.
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Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hyatt Goa, General Manager at Grand Hyatt Goa
Responded 12 Dec 2024
Dear Guest, Thank you for taking the time to share such a detailed review of your recent stay with us at Grand Hyatt Goa. We are thrilled to hear that you enjoyed our service, and overall experience. It’s wonderful to know that our team members, Virekanand, Joseph, Amruti, Rohan, Rajendra, Jenisha, Sanjay, Nikki, Hirsh, Sunika, and Santosh, contributed to making your stay memorable. They will be delighted to receive your kind appreciation for their efforts. We apologize for the inconvenience caused by the wedding activities and the noise. While we aim to ensure all our guests enjoy a serene environment, we appreciate your understanding and are glad that Mridhusmita could provide helpful assistance during your stay. We’re also sorry to hear about your taxi experience when departing the hotel. We’ll share this feedback with our team and ensure that we continue assisting our guests with reliable transportation options. We are truly delighted to hear that you’re planning to return in 2025. It will be our pleasure to welcome you back and ensure that your next stay is even more enjoyable. Warm Regards, Jaco Le Roux General Manager
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The Grand Hyatt Goa, was the perfect hotel for celebrating our 25th wedding anniversary, with its beautiful location overlooking the pretty bay, which is particularly stunning at sunset. The property is very impressive with its colonial architecture, the rooms and bathrooms are very spacious and provide everything you need. There are a few shops offering some very exquisite Indian garments. The grounds are very lush with various trees, flowers flora and an abundance of birds. Relics of a 17th century chapel adds to the atmosphere. At night the grounds and chapel are cleverly light with tiny lights which creates a lovely atmosphere. The cocktails are delicious and the food is good in all restaurants, with the options of sitting outside to take in the beautiful views. We recommend the mutton curry in the India restaurant, the taste and cinnamon smell is divine. The breakfast buffet is extensive with traditional full English, omelettes, pancakes, delicious pastries and Indian deliacies. We had a superb anniversary celebration dinner overlooking the bay which was stunning. But what really stands out about this hotel is the staff, they go out of their way to ensure you enjoy yourself offering a first class service but with a personal, warm touch. The pool staff and life guards are fabulous at helping out with beds and umbrellas and making sure everybody is enjoying themselves. Drinks and food can be ordered around the pool. A special shoutout to Divyanshu, Alvan, Rutuja and housekeeping for decorating our room with fabulous flowers, towel art of elephants, swans and hearts, to Ryan the business manager who helped us organise some trips and sent us flowers and roses on our anniversary. To Snehali who helped us organise our anniversary celebration dinner and Saruf who was our butler, who was absolutely brilliant and went above and beyond serving and helping us. Thank you all for making our stay so memorable, Rebecca and David Hughes
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip:Get money out at airport, no ATM on hotel
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Response from Grand Hyatt Goa, General Manager at Grand Hyatt Goa
Responded 9 Apr 2024
Dear Guest, Thank you so much for choosing to celebrate your 25th wedding anniversary with us at The Grand Hyatt Goa, and for taking the time to share your wonderful experience. We are thrilled to hear that you enjoyed every aspect of your stay with us, from the breathtaking views of the bay to the colonial charm of our architecture. It is heartening to hear that our dedicated team members, left a lasting impression with their exceptional service. We take immense pride in providing personalized and warm hospitality, and it's wonderful to hear that their efforts made your stay even more memorable. We'll be sure to pass on your kind words to everyone mentioned, and we look forward to welcoming you back for many more special occasions in the future. Here's to many more years of love and happiness for you both! Warm Regards, Jaco Le Roux General Manager
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We stayed for 3 nights in the "Grand Suite With Living Room and Balcony". Booked using points.
tl;dr: The beautiful buildings and expansive resort grounds coupled with spacious rooms and several wonderful restaurants make this a great place to unwind. Service is usually great but inconsistent.
Rooms: The room was incredibly spacious, with the highlight being the balcony that spanned the length of the room. The outdoor sofa and plush chairs were an excellent setting to soak in the beach view. However, the room did show some signs of its age. The flooring and cabinets were worn in places, and the TVs seemed at least 15 years old. The bathrooms did not feel dated at all, perhaps due to the extensive stone surfaces throughout.
Service: Largely great but inconsistent. Several staff members went above and beyond to help out, whether that was at the restaurants or just helping us find our way around the resort. The help from reception was quite erratic though. We called twice to book a cab only to be told to wait for a callback which never came. After 45 minutes of waiting we walked to the travel desk to find that all resort cabs had already been booked. Eventually we negotiated with a nearby cab outside the resort. Given most ride hailing services are banned in Goa, the value provided by an efficient and available resort cab service would be extremely high.
Location: The location is removed from typical Goa hotspots/popular beaches. This can be a plus/minus depending on the goal of your trip.
Misc: The pool was reasonably large but quite crowded. Our personal sandals were taken by someone while we were at the pool. We tried working with the staff to find the sandals to no avail. Upon mentioning this at checkout, some of our dining charges were kindly removed. Have to commend the resort for the effort to ensure we leave on a positive note!
Grand club lounge: Our room included access to the lounge which had soft drinks and coffee available at any time. In addition, snacks and alcoholic beverages were served according to a schedule that was explained during checkin.
Overall a great experience that can be improved with more consistent service. Would recommend!
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Arrange for transportation as early as possible - lack of ridehailing services coupled with...
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Response from Grand Hyatt Goa, General Manager at Grand Hyatt Goa
Responded 7 Jan 2025
Dear Guest, Thank you for choosing to stay with us at the Grand Hyatt Goa and for taking the time to share your detailed feedback about your recent visit. We truly appreciate your honest observations and are thrilled to know you enjoyed your stay with us. We're delighted you enjoyed the balcony’s stunning beach views. Your comments regarding the worn flooring, cabinets, and TVs have been noted, and we will share this with our team for review as we continuously strive to enhance our facilities. It’s heartwarming to know several of our team members went above and beyond to make your stay enjoyable. However, we sincerely regret the inconsistency in service. Your point about the value of an efficient cab service in Goa is well taken, and we’ll work on improving this process to ensure a seamless experience for our guests in the future. It’s wonderful to know you appreciated the Grand Club Lounge and the thoughtful offerings there, as well as the tranquil location of our property. Your kind recommendation means a lot to us, and we hope to welcome you back soon for an even more memorable experience. Warm Regards, Jaco Le Roux General Manager
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Our party of 8 adults and 3 children occupied 4 rooms at your hotel from January 2 to January 6, 2025. We selected the Grand Hyatt due to high expectations stemming from your esteemed reputation and our previous experiences at various Hyatt hotels worldwide; nonetheless, our stay was lacking in several critical aspects.
1. Lengthy, delayed and inefficient Check-In: Upon arrival, we were disheartened by the extensive delay in entering our hotel room. Following an extensive journey, we anticipated a more efficient check-in procedure; rather, the prolonged wait resulted in frustration and established an unfavorable atmosphere for our stay. The staff were sluggish, ineffective, and dishonest regarding the promise that the room will be 'ready in 10 minutes' persistently. Our children and our aging parents (who are over 80) were most impacted because they couldn't enter the rooms until 430 p.m.
2. Substandard Service at Poolside Restaurant: The service at your poolside restaurant during lunch on January 2, 2025, was inadequate. Despite our early arrival, we were courteously asked to wait in the poolside restaurant for lunch. Our group arrived at 1 PM and waited over 30 minutes to be seated in spite to empty chairs and tables, followed by an additional hour to place all the orders, during which numerous unfinished, missing, and incorrect dishes were provided. Orders were regularly delayed and incorrect, and at times, staff appeared inattentive and indifferent. Our server was unable to communicate with us in English and even faced difficulties in Hindi.
3. Protracted Room Service: On several occasions, prompted by our prior experiences, we requested room service. On numerous nights, this was again routinely delayed even though the food was ordered by 7:30 p.m. These persistent delays were problematic for individuals at the extremes of age (3 years and 85 years). The personnel seemed ineffective and disorganized, resulting in delays and recurring mistakes in addressing our demands. Simple orders were frequently incorrectly completed and took an unreasonable amount of time to arrive. For instance, one person may arrive with empty glasses, followed by another who brings ice, a third who brings soda or other beverages, and several others who bring food at various times.
4. Poor Value for Money: Considering these above recurring issues, we found the stay to be poor value for the price we paid. The service level did not align with the cost, which was disappointing.
The pool staff including life guards, poolside assistants and those who were serving food and drinks were pleasant, efficient and very responsive. The staff were all generally nice.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hyatt Goa, General Manager at Grand Hyatt Goa
Responded 4 weeks ago
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at the Grand Hyatt Goa. We greatly value guest input as it helps us improve and ensure a better experience for all our guests. We deeply regret to learn that your stay fell short of your expectations in several areas. We sincerely apologize for the delay and inefficiency during your check-in. We understand how important a smooth arrival is, especially after a long journey and for families with young children and elderly members. We are truly sorry for the wait times and miscommunication experienced at our poolside restaurant. It is our commitment to provide seamless and attentive service, and it is disappointing to hear we did not meet this standard. Your feedback regarding delayed and incomplete room service is concerning, and we deeply regret the inconvenience it caused. We understand the importance of timely service, especially when traveling with family members of varied ages. It is disheartening to hear that your stay did not align with the value you expected. On a positive note, we are pleased to hear that our pool staff left a favorable impression. Your kind words about their efficiency and attentiveness will be shared with them to inspire continued excellence. We hope you will consider giving us another opportunity to host you in the future. Thank you once again for sharing your feedback. We hope to welcome you back and provide the exceptional hospitality you rightfully expect from us. Warm Regards, Jaco Le Roux General Manager
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On my list of hotels this absolutely awesome luxurious hotel stands out in top 3 in Goa with its impeccable service quality and more so the guest commitment be it an Elite or a normal guest . The upkeep of this magnanimous luxury hotel is simply outstanding and so have the quality of the rooms and the suites that we have been staying .. kudos to the team and the house keeping efficiency in it's upkeep . Hyatt well recognised globally for their high end delivery in F&B services truly has lived up to it especially in this Hyatt that's as Grand as it stands for and I can see that deliveries coming so dedicatedly by the close involvement of its Head of F&B services Mr Thomas and that's making a big impact on its guests and they and we simply love it . The Morning BF is to die for especially the highend quality of Bakery Products and i can see and feel the hand of a very experienced Pastry Chef ... Such is the team dedication towards their guests. The Expat General Manager at this unit is an all out Guest Centric individual and has well earned his amazing respect over the years for his humbleness and amazing apathy towards his guests and goes that extra mile to get involved and making time to meet and engage , something absolutely important in a leisure hotel ... It's being truly appreciated by you Mr Jaco 🙏. The hotel has an amazing Spa treatment centre and I love its dynamics overall . Strongly recommend this luxurious leisure hotel to add to your bucket list or to be here each time you visit Goa and you will never ever regret .
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Date of stay: August 2024Trip type: Travelled as a couple
Room Tip:Opt for rooms facing the sea and at higher levels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hyatt Goa, General Manager at Grand Hyatt Goa
Responded 2 Sept 2024
Dear Guest, Thank you so much for your wonderful review! We're thrilled to hear that our hotel has made it into your top three in Goa, and we're delighted that our service and attention to detail stood out to you. It's fantastic to know that you enjoyed the quality of our rooms and suites, as well as the excellence of our housekeeping team. We're also glad that our F&B services, particularly the breakfast and bakery products, left a lasting impression. Mr. Thomas and our culinary team will be thrilled to hear your kind words! Our Spa team takes great pride in offering a relaxing and rejuvenating environment, and it’s great to know that it met your expectations. Thank you for recommending our resort so highly. We look forward to welcoming you back on your next visit to Goa! Warm Regards, Jaco Le Roux General Manager
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Stayed at the Grand Hyatt from 11th to 14th January with our Labrador, Choco. Such an amazing experience! Have stayed in so many hotels but none like this one. Steffi went above and beyond to make sure that not only ours but even our labrador’s stay was comfortable. We and even Choco were greeted at the main entrance with a group of more than 15 employees. We felt so special. We have stayed more than 20 times at Grand Hyatt including new years but none like this one. Steffi made this stay very special for us. It’s easier said than done but it takes a lot of effort and coordination to make sure everything is perfectly executed. Kudos to the entire team from the person who picked us from the airport to the guard who already knew that we are coming with a dog to the amazing team welcoming us at the main entrance to the cart driver who made sure that our dog is comfortable in the cart to the lady carrying our welcome drinks to the room to the special bed and treats and specially framed photo of Choco on his bed. Amazing, just amazing eye for detail! Rishabh from Housekeeping promptly checked in on us if we needed anything and when we will want our rooms to be cleaned. Krishna from room service was very courteous and polite and got the cutlery sets right away. After some time another gentleman from room service was prompt enough to check on us if we needed clearance. Datta Prasad from engineering fixed the bathroom volume issue right away and was courteous. Surender from housekeeping cleaned our room and made it sparkling clean. Outstanding Rishab and sudhir the housekeeping manager checked on us multiple times to make sure our stay was comfortable Guruprasad the valet was very informative and polite and correctly guided us Fezo the cart driver was very courteous and took extra precaution with our dog Subo in room service got our food piping hot and called for clearance and did it right away And before we departed karan and bharat checked us out They were very patient since my card kept declining bcas of daily limit But they were very calm and engaged me in the conversation until the card went through Very very impressed with the entire team and all thanks to Steffi for making this happen. Will be back soon
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Date of stay: January 2025
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hyatt Goa, General Manager at Grand Hyatt Goa
Responded 3 weeks ago
Dear Guest, Thank you so much for sharing such a heartfelt and detailed review of your recent stay at the Grand Hyatt Goa. We are absolutely thrilled to hear that your experience with us, along with your beloved Choco, was nothing short of amazing. It brings us immense joy to know that our efforts made your stay truly memorable. Steffi and the entire team are deeply touched by your kind words. Your recognition of their dedication, attention to detail, and personalized service is incredibly rewarding. We’re delighted that Choco enjoyed his stay as much as you did – from the special welcome to his bed, treats, and framed photo. It’s wonderful to hear that Rishabh, Krishna, Datta Prasad, Surender, Guruprasad, Fezo, Subo, Karan, and Bharat all contributed to making your stay exceptional. Your appreciation of their courteousness and professionalism has been shared with them and the rest of the team – moments like these inspire us to continue delivering heartfelt hospitality. Steffi truly exemplifies the spirit of care and excellence we strive for, and we’re so glad her efforts made such a positive impact. We’re honored to have hosted you more than 20 times, and we’re overjoyed that this stay stood out as the best yet. We can’t wait to welcome you and Choco back for many more memorable stays in the future. Please do let us know if there’s anything we can do to make your next visit even more special. Warm Regards, Jaco Le Roux General Manager
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Our visit was post a medical emergency and the team took great care of my mum. The team at Hyatt is nothing short of professionalism, sincerity in the service and warmth. We were greeted by Kreesha who went above and beyond to make sure mum's needs were met by the appropriate people, a smooth check-in and gave a detailed walk through explaining services and their location. Dezvie and Vaibhav assisted mum by driving her back and forth on a buggy with special care as she just had undergone a major operation. Chahat from the Housekeeping department was the highlight of our stay as she made sure all of mum's preferences were met and the room was always well taken care of. She made towel art that made my mum smile and she'd always insist on a photograph with it, which I'm truly grateful for. Thanks to Sonu Sir from Hk who along with chahat made sure we were well looked after. I extend my most sincere apologies for any names I may have missed out, but I truly appreciate each one of you. Overall a satisfactory experience with memories that will be cherished.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hyatt Goa, General Manager at Grand Hyatt Goa
Responded 11 Nov 2024
Dear Guest, Thank you so much for sharing such a heartfelt review of your recent stay at the Grand Hyatt Goa. We are truly touched by your kind words and deeply appreciate your recognition of our team’s efforts. It was an honor for us to be able to provide comfort and care for your mother during this special stay. We’re so pleased that Kreesha, Dezvie, Vaibhav, Chahat, and Sonu, along with the rest of our team, were able to make a meaningful difference during your visit. It’s always our goal to ensure that our guests feel looked after with genuine warmth and compassion. We’re delighted to know that small touches like Chahat’s towel art brought joy to your mother—it’s moments like these that inspire us all. Thank you again for allowing us to be part of your journey, and we look forward to welcoming you back for many more cherished experiences at the Grand Hyatt Goa. Warm Regards, Jaco Le Roux General Manager
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I recently stayed at the Grand Hyatt Goa for 4 nights, and it was an exceptional experience! This centrally located resort offers an amazing combination of luxury and comfort. The resort spans across 28 acres of lush green lawns that roll down to the water’s edge, creating a stunning and tranquil environment. The food is absolutely delicious, with buffet spreads in The Dining Room that are excellent for breakfast, lunch, and dinner. The award-winning restaurant Chulha is a must-visit, and I highly recommend trying the Methi Saag Paneer and the Signature Dal Makhani. The Pool Bar and Grill also offers stunning views along with great food. The resort's Shamana spa is a must-try and provides a truly relaxing experience, enhancing the overall luxurious feel of the stay.
The level of commitment to guest satisfaction is evident, especially from Arlene, the manager of food and beverages, who is incredibly proactive. The rooms were spotless and offered breathtaking views of Bambolim Bay. Deepmala, the hotel manager, was equally proactive, ensuring every detail was taken care of. The property itself is beautiful, and the staff’s attention to detail was impressive. I will certainly be returning!
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hyatt Goa, General Manager at Grand Hyatt Goa
Responded 27 Sept 2024
Dear Guest, Thank you so much for your wonderful review and for choosing the Grand Hyatt Goa for your recent stay! We are absolutely delighted to hear that you had an exceptional experience with us. We’re thrilled that you loved dining at The Dining Room and Chulha.The Methi Saag Paneer and Signature Dal Makhani are indeed favorites, and we’re glad you enjoyed them! Your compliments on the have been passed on to our chefs, who will be so pleased to hear your feedback. Your kind words about Arlene and Deepmala are truly appreciated. We're delighted they helped make your stay memorable. I will ensure that your compliments are passed on to them and the entire team. We’re also glad that the serene atmosphere of the Shamana Spa added to your luxurious experience. We take great pride in delivering attentive service, and it's heartwarming to hear that you felt well taken care of throughout your stay. Thank you again for choosing Grand Hyatt Goa. We can’t wait to welcome you back for another relaxing and unforgettable getaway! Warm Regards, Jaco Le Roux General Manager
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My recent stay at your property was an absolute delight! The housekeeping staff deserves a round of applause for maintaining spotless rooms and ensuring every detail was attended to. The cleanliness was exceptional, making my stay comfortable and enjoyable.
On the culinary front, the hotel surpassed my expectations. From a delicious breakfast spread to gourmet dinners, every meal was a treat. The chefs showcased their talent with flavorful dishes, and the attentive staff made the dining experience even more enjoyable. Highly recommend for those seeking a perfect balance of cleanliness and culinary excellence!
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hyatt Goa, General Manager at Grand Hyatt Goa
Responded 10 Jan 2024
Dear Guest, Thank you so much for taking the time to share your wonderful experience at our hotel! We are thrilled to hear that your recent stay was an absolute delight and that you appreciated the efforts of our housekeeping staff. We are equally pleased that our culinary offerings surpassed your expectations. Our chefs take great pride in showcasing their talent. We'll be sure to pass on your compliments to the entire team. Your recommendation a lot to us. We look forward to welcoming you back for another memorable stay. Warm Regards, Jaco Le Roux General Manager
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We stayed for 6 days. We had stayed here 8 years ago and really enjoyed the food. This time the experience was different.
We are vegetarian and big foodies. However, the food was VERY hit and miss. Unfortunately there were several days where the dinner was not up to scratch. On the first day, we ordered a pasta from the Dining Hall where the sauce was so thick it felt like cement in my mouth. Other days, the food was bland or had too much oil. After the first day, Arlene put us in touch with exec Chef David, who requested that Chef Santu from Veranda cook for us. He made the BEST risotto and broccoli soup I’ve ever eaten. The food at the poolside was average but one of the chefs was able to make us a tasty raw papaya salad. On the days he wasn’t there everything was very bland and tasteless and under cooked (this was Asian Wok). Breakfast was great. Idli, dosa, pesarattu , chutneys all available which we loved. The Verandah and the Chulha were also closed for dinner for several days for maintenance .. we wish we were told in advance of booking.
Aside from the food, the hotel is really beautiful and has easy beach access - we went during monsoon szn so could walk along the beach during low tide but not swim. Would recommend going in early September there were hardly any tourists and lovely cool weather interspersed with rain. Room was great with lovely view but smelt of sewage at times and was very stuffy.
Spa treatments were nice but steam room needs renovation as there is black mould covering the walls...
There was also PwC event going on on the first two days we arrived which wasn't nice as there were loads of business men around and an evening party playing loud music till 10.15 PM outside the room was not relaxing.
special thanks to Akash, Harsh, Moupiya, Bikram and Rajendra from the Dining Hall who were really lovely. On the plus side, whenever we complained about anything, staff were accommodating .
TL;DR Food was underwhelming. Beautiful hotel. Would only come back if Chef Santu cooked for me every evening. He is a very talented chef.
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Date of stay: August 2024
Value
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Service
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hyatt Goa, General Manager at Grand Hyatt Goa
Responded 24 Sept 2024
Dear Guest, Thank you for taking the time to share your detailed feedback about your recent stay with us. It’s always a pleasure to welcome back returning guests, and we truly appreciate your loyalty over the years. We are delighted to hear that you found our hotel beautiful and enjoyed the easy beach access, your room’s view, and the breakfast offerings, especially the traditional dishes. We’re also glad to hear that our team members, including Akash, Harsh, Moupiya, Bikram, and Rajendra, made a positive impression during your stay. We will be sure to pass on your kind words to them. That said, we sincerely apologize for the inconsistencies you experienced with the food during your stay. We understand how important a great culinary experience is, especially for our guests who are passionate about food, and we regret that we did not meet your expectations this time. We are glad Chef Santu’s dishes stood out for you, and we will definitely share your high praise with him. However, we will review your feedback with our culinary team to ensure improvements are made to maintain consistent quality across all our dining outlets. We also regret that some of our restaurants were closed for maintenance during your stay and that you were not informed beforehand. Your point is well taken, and we will work to better communicate any closures in advance. In addition, we have taken note of your comments regarding the spa. Your feedback is invaluable, and we are committed to addressing these concerns to enhance future guest experiences. Thank you once again for your constructive feedback. We hope that we have the opportunity to welcome you back in the future and provide you with the seamless and memorable stay you deserve. Warm Regards, Jaco Le Roux General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Isleworth, United Kingdom59 contributions30 helpful votes
You can always liaise directly with the hotel about the kind of room needed and location. We booked two rooms, one directly with the hotel through the Hyatt website and another through a third party site as the Hyatt site had sold out two weeks later for our dates.
We then got in touch with the hotel, explained everything and gave booking info and we had both rooms next to each other.
Grand Hyatt is a stunning Hotel. It's about 20 mins from Panjim and Miramar. Good choice of restaurants there. Candolim is about 45 mins away, you will need to book a Taxi to get there. Hope this helps.
At low tide, you can go to the beach at the hotel. It is small but possible. Lots of shells on the beach so not sure how great it would be for full swimming in the water. We just walked along the edge of the water at the hotel.
There are more places to choose from in the Bambolim area.
PRICE RANGE
AU$341 - AU$512 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hyatt goa hotel bambolim
LOCATION
IndiaGoaNorth Goa DistrictBambolim
NUMBER OF ROOMS
313
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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