Twin Lakes Hotel
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Twin Lakes Hotel

Room
Traveller (542)
Dining (29)
Deluxe Room (good for 2 persons, max of 3 persons)
Room & Suite (28)
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About

4.5
#1 of 2 hotels in Laurel
4.7 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Find solitude and surround yourself with the soothing ambiance of nature as you escape the buzz of the city. Located at the integrated tourism estate of Twin Lakes, the hotel is inspired by classic European architecture, with 122 rooms complete with balconies, offering a charming view of the countryside.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Game room
Billiards
Kids stay free
Car park
Wifi
Fitness / spa changing rooms
Sauna
Infinity pool
Pool with view
Outdoor pool
Heated pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary welcome drink
Kids' meals
Outdoor dining area
Wine / champagne
Poolside bar
Video game console
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids pool
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Full body massage
Massage
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Sun deck
Sun terrace
Sun umbrellas
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Room features
Allergy-free room
Soundproof rooms
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Bidet
Bathrobes
Housekeeping
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand films
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Romantic
Languages Spoken
English, Filipino
4.5
4.5 of 5 bubbles253 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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Twin Lakes Hotel is often depicted as an upscale retreat with elegant decor and a luxurious ambiance. The property's adherence to cleanliness receives high marks, ensuring guests arrive to impeccably kept rooms and facilities. Rooms are celebrated for their spaciousness and comfort, though a few visitors have encountered issues at check-in. With an array of amenities like heated pools and a fitness center, the hotel caters to both relaxation and recreation. While many guests experience exceptional service, some have found it to vary. Opinions on value differ, with some guests questioning the balance between cost and convenience.
Atmosphere
Elegant
Rooms
Comfortable
Value
Reasonable
Cleanliness
Meticulous
Service
Attentive
Amenities
Well-appointed

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253Reviews0Q+A41Room tips
Traveller rating
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  • 26
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Detailed Reviews
Tin Rubrica wrote a review July 2022
Manila, Philippines
Hotel's Favourite
5.0 of 5 bubbles
We enjoyed our stay, rooms were spacious as well as the cr. We loved the heated pool and the fact that they have other amenities such as Game room and play room for kids, this makes them an excellent choice for family stays like us. Staff were up to standards with greeting the guests, and proactive in our needs. They provided a complimentary whole cake bec I mentioned we were there to celebrate our anniversary so this is a plus. Overall, we had a great stay and looking fwd to staying there again, longer the next time to enjoy and maximize the amenities.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Erwill B wrote a review Jan 2021
+1
5.0 of 5 bubbles
Simple birthday celebration made extra special by Twin Lakes! Had a room with surprise birthday greetings and cake coupled with a stunning view of Taal, cool weather and the of sound chirping birds that made our stay relaxing. Sure this place is safe as they require Antigen negative test result and even do it onsite with a minimal fee. Great that they also offer web check in for a contact less and efficient check-in. The staff are very accommodating & friendly...
They have a reasonable room package with food and beverage consumable for a 5 star accommodation.
My son and sister really enjoyed and will definitely come back soon.
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Date of stay: January 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rowena Relucio-Samonte, Sales at Twin Lakes Hotel
Responded 17 June 2021
Dear Erwill B Thank you for celebrating your birthday with us and for this wonderful review. We are delighted to learn that you enjoyed your stay and that you have plans of coming back. Glad that you have noticed the safety protocols that we have like the antigen and online check in as well as appreciating the services of our staff. We have shared your comments to our colleagues and I am sure that we will all be motivated all the more. Our team looks forward to welcoming you, your son and your sister again. Thank you. Sincerely, Rowena Relucio-Samonte Director of Sales & Marketing
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Ynna Santos wrote a review May 2021
+1
5.0 of 5 bubbles
Its our 2nd time. First time was just me and hubby for our wedding anniv. Now were back with the whole family- It was my mom’s bday and we stayed 3 days, 2 night at the Family Suite.
Safety protocols are in place, gym and pool reservations are kept on time with disinfecting schedules in between.
The room is very nice and spacious. View at the balcony is superb!!!
Special mention to all the staffs who are all friendly and accommodating. Owen the Hotel Manager is very nice and ensured everything is set prior to our arrival!
Thank you Twinlakes!!! Will definitely go back!!!
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Date of stay: May 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rowena Relucio-Samonte, Sales at Twin Lakes Hotel
Responded 8 June 2021
Dear Ynna_santos Thank you for celebrating your mom's birthday with us here at Twin Lakes Hotel. We are grateful for all your kind and positive comments towards the staff and the hotel amenities. As we value the safety of our guests, we will continue to adhere to the health and safety protocols. Please stay with us again. Thank you and keep safe. Sincerely, Rowena Samonte Director of Sales & Marketing
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Drewpy wrote a review Nov 2020
Philippines
1.0 of 5 bubbles
View is a given since any hotel in tagaytay offers the same one. But it ends there.

Staff (untrained)
1. Unprofessional, requests and inquiries were answered with one-liners (eg. "wala", "dun", etc) it's like talking to a random stranger on the street.
2. Unaccomodating, guests making eye contacts or gestures towards staff should be immediately tended to. Staff will be pointing fingers at each other to go to the guest in need of their service.
3. Rude, security was grilling us wether we REALLY were checked in, despite having shown him the room key; another security refused to let us enter the premises due to incomplete ppe (no face shield) however upon entering the hotel, staff themselves were NOT wearing complete ppe either.

Service (worst in the history of all hotels)
1. Room service has a cut-off time, we requested for a bucket of ice around 10pm & the receptionist informed us that there was no more room service since it was beyond 10pm
2. Corkage was insisted on us despite having failed to provide us with the specific goods (due to their service cutoff)
3. We found used personal slippers of previous guests under the bed - in our room, considering the pandemic, housekeeping should be more diligent in their job.

Food (a hospital canteen is better)
1. Buffet food is TERRIBLE, comparable to that of a Karinderya.
2. A la carte food was passable, but not to the point to make any sense against all the dissapointments we experienced.

Ambiance (very, very, VERY shabby)
1. They must have thought that using good kinds of materials for the construction compensates for the overall finishing of the interiors, however, the installations were very OFF and poorly executed giving the users a hard time operating inside the hotel (doors, windows, showers, etc)

Due to the extremely high rates, we expected a bit of a luxury, however we could have gotten a better deal with a hotel that rates @ 5,000 per night.
The hotel deserves no points for the view since the view is public property and not, in any way, a part of their rates.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nofar wrote a review June 2021
1.0 of 5 bubbles
Disaster service, too slow, we wait 2 hours to our food and when it's arrived its arrived wrong order. Cleaning are terrible, room service very bad we asked 6 times to clean our room,, we back to the room after 7 hours still no one clean it. We wait to the drinks in the pool 3 hours! Food are really bad. No test, pizza are not cooked well, chicken arrived too cold. The pool you can be there 1 hour per room, we took 6 rooms and still they give us only 1 hour. We definitely will not comeback and we will not recommend this place. Very Disappointed. Only the view good. Also they fix the room for the birthday all the bloonns was Blown up, they put cheesecake all the day outside the refrigerator and it was rotten when we arrived to the room.
We definitely will not come back.
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Date of stay: June 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rowena Relucio-Samonte, Sales at Twin Lakes Hotel
Responded 21 June 2021
Dear nofar9999 Thank you for staying at Twin Lakes Hotel and for sharing your experience with us. Your feedback is valuable to us which is why we shared your review with the concerned departments right away. It is truly disheartening to know your disappointments on your food and beverage orders, cleaning, decors and pool schedule. I would like to extend our apologies with regard to all your concerns. We value your feedback and hope that the negative impression we have given you will not deter you from patronizing our hotel again in the future. Whilst there is no excuse to what you experienced, perhaps I can persuade you that we are capable of change and responding to guest comments. We have met the heads of the departments and we have made some action plans to address the concerns to avoid these from happening again. Staff to undergo re-training is one of our action plans. Once again, thank you for sharing you concerns here and for celebrating birthday with us. If there is anything we can assist you with, you may send me an email thru 0017 5159483. Thank you. Sincerely, Rowena R. Samonte Director of Sales & Marketing
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asianbug wrote a review Nov 2022
Manila, Philippines
3.0 of 5 bubbles
We booked 2 rooms for an overnight stay to celebbrate our grand daughter's birthday. Overall, I would say it falls below expectation considering the price and given the glowing marketing of the hotel.

Pros: staff are all corteous and attend to problems quite fast.. Pool is clean and the guard will not hesitate to call the attention of guests who will sit by the edge of the infinity pool. The hotel requires booking for the pool's use to ensure no overcrowding in the pool. They have a game room where you can play chess, billiards etc aa well as a gym and play room for todlers. Breakfast was sufficient, nothing spectacular.

Where they fall short: the room is spacious but underfurnished. There is only 1 chair inside the room and another in the balcony. There is no bath robe, thin toilet paper, only 1 face towel and no hand towel. The silicon moulding on the shower enclosure had molds. First time to see a hotel where the towel rack is located over the toilet bowl. The room ref had barely cooling capacity. When we checked in, we couldnt connect to their wifi because of some technical problems. Altho, the problem was resolved adter a few tries.
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vanessa wrote a review Feb 2020
London, United Kingdom
+1
3.0 of 5 bubbles
Stayed here the night before a wedding. You can tell the hotel is struggling following the Taal situation but that should be all the more reason to look after the guests who are choosing to stay with them. The staff are rude and the hotel charge you for everything, extra glasses, opening bottles in your room etc.
The rooms are clean but very average in terms of facilities for the price you pay. Breakfast and coffee is terrible!
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from twinlakeshotel, Public Relations Manager at Twin Lakes Hotel
Responded 19 Mar 2020
Dear vanessadsouza1, First and foremost, thank you for taking the time to share your feedback with us on TripAdvisor. We would like to express our apologies that you had a negative experience in our hotel.We have addressed this straight away to our staff and escalated it to the management for immediate action; to ensure that this incident will not happen again. We are continually trying to improve the variety and quality of food items that we offer. Thank you for staying with Twin Lakes Hotel and we hope that you will consider us on your next visit. Best Regards,
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Princess SM wrote a review Dec 2021
1.0 of 5 bubbles
The reservation and booking process was great from Sarah up to the welcoming of TJ with unexpected lootbags for my kids that made them extremely surprised, I appreciated that so much. But total experience? TOTALLY NOT WORTH IT. We really look forward on this trip to Tagaytay as we had been very busy before Christmas and this is our make up trip for our family but the stay was tremendously disappointing even up to the last morning. We really preferred the breakfast be served in our room rather than us being exposed to different people at the breakfast buffet, but what was served was ‘mas better pa sa karinderya’. F&B Manager went in our room with his most sincere sorry but I am not buying the reason of “we are having baby steps palang” cause hello? We are paying in full for our staycation not to get baby step kind of service. Plus, we have 2 rooms and I requested for late check out atleast for 1 room lang (thinking they may consider) but they only gave us an hour. Prior to booking, I ask them if the have room service and they said yes, (palakain kasi kami even in the middle of the night) BUT Whenever whatever you order on their room service, always walang available, wala pa naman malapit at bukas na kainan sa kanila, that even you asked for water, may charge. You borrow utensils and plate, may charge. Nag ask ako plates kasi gumawa ng gingerbread kids ko, took them 2 freaking hours to deliver. The blinds are not working both in our 2 rooms. Better stay in other hotels who are well-operated and well-manage that can offer great clients’ services that is worth the amount you paid for them, look for a worry-free place, somewhere ready enough to give the value of service you deserve. But then again, thanks to Tj, Owen and Sarah, dapat yung service nila kasing level ng consistency ng buong hotel para di sayang yung pang5 star hotel na katulad nila. 🙂
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Trish Reyes wrote a review June 2021
+1
5.0 of 5 bubbles
Finally! Twinlakes now welcomes pets in their hotel 🐶Almost every month we go here as our family weekend escapade due to its great and relaxing view, clean rooms and warm water in the pool 💙🌊 My family is so happy, we can now go here without worrying for our pet. Thank you Twinlakes, until our next visit ❤️ I also commend the chef, lunch and dinner is so good but I suggest that you change the set of breakfast. I also commend Ms Sarah for always assisting us in our stay, Sir Mon for always welcoming us and assisting my family to our rooms(always) and Ms Ge for always assisting us whenever we dine in the cafe. Overall experience always meet our expectations ✨
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rowena Relucio-Samonte, Sales at Twin Lakes Hotel
Responded 22 June 2021
Dear Ms Trish Thank you for staying with us almost every month and for sharing your experiences with this review. Yes, finally we are already accommodating fur-rents and fur-babies in the hotel. Every weekend, we see a lot of fur babies here. We appreciate your comments on the food, especially with our breakfast selections. Your commendation was also shared to our hard working colleagues. This will surely motivate them to do even better. Glad that we have met your expectations. Hope we can exceed it the next time you come back, hopefully in the near future. Thank you for your support. Stay safe. Kind regards Rowena Relucio-Samonte Director of Sales & Marketing
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tan chay lien wrote a review Oct 2021
+1
5.0 of 5 bubbles
The location is good because it is a few meters down tagaytay-nasugbu hiway so you are free from vehicle noise and pollution. Nice to rest and sleep. Mother liked it. There is a pool with heated water too. Perfect for kids. Very near restaurants and supermarket in Twin Lakes commercial center too. Convenient. lobby looks good also. Pls. Try this megaworld property.
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Date of stay: September 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rowena Relucio-Samonte, Sales at Twin Lakes Hotel
Responded 6 Oct 2021
Dear Tan Chay Lien Thank you for trusting Megaworld Hotels and Resorts. We are glad that your mother liked your stay with us. Indeed, our location is far from noise and pollution along the Tagaytay-Nasugbu Highway with nearby shopping village. And yes, we are perfect for family staycations as we have wide range of recreation amenities that our guests will surely enjoy. Hope you can bring your whole family again with us. Thank you and keep safe. Best regards Rowena R. Samonte Director of Sales & Marketing
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Cris A wrote a tip June 2024
1 contribution
5.0 of 5 bubbles
"Book or reserve early"
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Gerry G wrote a tip Feb 2024
New Jersey589 contributions145 helpful votes
5.0 of 5 bubbles
"Look for good deals; dining may be limited to hotel as not much in the vicinity."
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Dyoy G wrote a tip Feb 2024
9 contributions
5.0 of 5 bubbles
"if "
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Joanne P wrote a tip Nov 2023
1 contribution
5.0 of 5 bubbles
"Book in advance especially this coming holiday season."
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Norway Ken Jesus wrote a tip Oct 2023
Tuguegarao City, Philippines135 contributions3 helpful votes
5.0 of 5 bubbles
"You can ask the reception for a better view of the Taal lake."
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Not the right property for you?
There are more places to choose from in the Laurel area.
PRICE RANGE
AU$157 - AU$184 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesLuzonCalabarzon RegionBatangas ProvinceLaurel
NUMBER OF ROOMS
122
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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TWIN LAKES HOTEL (AU$157): 2024 Prices & Reviews (Laurel, Batangas) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Twin Lakes Hotel
Which popular attractions are close to Twin Lakes Hotel?
Nearby attractions include Caleruega Church (2.4 km), Twin Lakes (0.1 km), and Puzzle Mansion Bed & Breakfast (6.1 km).
What are some restaurants close to Twin Lakes Hotel?
Conveniently located restaurants include Antonio's Garden, Mercedes Restaurant Cafe, and Bag of Beans Cafe and Restaurant.
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