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4.5
#1 of 13 hotels in Talat Yai
Location
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Welcome to Novotel Phuket Phokeethra, your Talat Yai “home away from home.” Novotel Phuket Phokeethra aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.
Guest rooms offer amenities such as a minibar and air conditioning, and guests can go online with free wifi offered by the hotel.
Novotel Phuket Phokeethra features room service, to help make your stay more enjoyable. The property also boasts a pool and a lounge. If you are driving to Novotel Phuket Phokeethra, free parking is available.
While you’re here, be sure to check out some of the Indian restaurants, including Aroon restaurant and Aroon Restaurant, all of which are a short distance from Novotel Phuket Phokeethra.
Talat Yai is also home to Thavorn Museum, a popular history museum that is not too far from Novotel Phuket Phokeethra.
Novotel Phuket Phokeethra puts the best of Talat Yai at your fingertips, making your stay both relaxing and enjoyable.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Novotel Phuket City Phokeethra stands out for its rooftop bar, where guests can soak in breathtaking views, as noted by numerous travelers. The hotel is often commended for offering good value and budget-friendly options, with many guests enjoying occasional perks like upgrades. While most find the rooms clean, spacious, and modern, a handful of guests have raised cleanliness concerns.
The service at Novotel receives high marks for the friendly and professional staff, contributing to the hotel's vibrant and welcoming atmosphere. Its prime location is also frequently celebrated for its convenience and stunning vistas.
Location
Central
Atmosphere
Lively
Rooms
Spacious
Value
Reasonable
Cleanliness
Meticulous
Service
Attentive
Amenities
Top-notch
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This is a great hotel to stay in if you like somewhere lively. We loved it. It is situated next to the daily market which runs from 6.30am to 10am. The market is full of food cooked ready to eat and uncooked food to take away. It is also an easy walk into the old town centre where the Sunday market with crafts (and more food) runs from 4pm. There are many cheap food outlets within 100 yards of the hotel: a typical price for a meal for 2 with beer was 300baht. As well as a permanent indoor market across the road the night market is just a bit further away. We loved the buzz around the hotel and it was great for our first experience of Thailand (and Asia). One downside for some people might be that the sound of motorbikes never really stops.
The hotel itself was of the high standard expected from Accor. The staff were very friendly always smiling and helping with any requests. The manager took a permanent interest - asking us about our experiences. The room had an excellent bathroom with a really good shower - very handy in the Thai heat! It had shower gel, shampoo, body lotion, conditioner, tooth cleaning kit, razor, sewing kit and bars of soap which is a rarity these days. There was a somewhat eccentric replacement so we ended up at one point with 4 conditioners and no shampoo. (Replacement of the tea/coffee was also inconsistent). They did provide replacements when asked. There was a nice balcony where you could watch the world go buy.
Most of the guests were Asian and this was reflected in the food. Breakfast had a wide choice and you didn’t have to have curry for breakfast but we did. No one was left hungry and crucially (for me) the coffee was excellent. Few people seemed to eat in the restaurant in the evening but given the food world outside this is not really surprising. We did have some ‘tapas’ at the roof bar. Beware - even the small cheese platter was a real challenge to eat.
We were very happy to have stayed here.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CommunicationsTeam, Guest Relations Manager at Novotel Phuket City Phokeethra
Responded 29 Jan 2020
Dear Mr. CliffGriffiths We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. We will share your comments with our team. You can be sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are also delighted that you enjoyed the hotel location and that it allowed you to do whatever you wanted during your holidays in Phuket Town. Thank you again for sharing your experience, we look forward to welcoming you back soon in our tropical Paradise of Phuket Island and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team
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We stayed here during our required quarantine to enter Thailand. We stayed in an “Executive” room, which was spacious and the beds were comfortable. There was also a sofa, a lounge chair, two sitting chairs, and a desk. Even though we weren't confined to our room under the sandbox program, we spent quite a bit of time inside so it was great to have space to lay down a yoga mat and not have it be in the way. The only downside was that our TV didn’t have an HDMI port, so we could only watch the hotel’s selection of about 20 channels.
I opted in on the breakfast and it was a great deal. The first day we had room service, which was disappointing because the food we received didn't match the words on the menu or the ideas they conjured in my head. However, every day after that we ate in the restaurant and it was fabulous, made-to-order, and plentiful. The last day we were there, they had a buffet breakfast which had even more choices.
This hotel is located very conveniently located near a fresh market, Thai shopping “malls” and restaurants as well as McDonalds, KFC, Robinson department store, Tops supermarket, and two locations of Kim's massage, which I wish I made more time for. The touristy Old Town area is an easy mile walk with lots of restaurants, stores and other hotels along the way.
Their website price is the same as if you contact them directly. Booking online is easier because you don’t have to deal with time change and that way, you enter your credit card information yourself. I will definitely stay here again!
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Date of stay: July 2021
Cleanliness
Service
Sleep Quality
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Response from Meeporn oeawpanich, Marketing at Novotel Phuket City Phokeethra
Responded 2 Aug 2021
Dear Khun Alisatva., We would like to thank you for your time and your great comments regarding your recent stay at Novotel Phuket Phokeethra. We are glad to read that you, overall, have spent a great time with us. Your encouraging and kind scores are a great motivation and give us even more enthusiasm in maintaining our efforts to offer high quality service to our guests. It is always pleasant to receive positive feedback from our contented guests. Be assured that your relevant feedback will provide valuable support to all of our staff, as we strive continuously to reach excellence. Thank you again for your great comment and we looking forward to welcome you back to another Novotel Phuket City Phokeethra experience. Best Regard. Guest Relation Team.
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Great spacious and clean rooms. The location is on point and the balconies are a real added value. Attention to details from the team which gave useful tips regarding restaurants and bars to consider in the same area. Will stay there again!
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Date of stay: March 2021
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Meeporn oeawpanich, Marketing at Novotel Phuket City Phokeethra
Responded 6 June 2021
Dear SamCst. We very much appreciate your comments regarding your stay at the Novotel Phuket City Phokeethra. Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards
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Friendly staff if you engage them. Shout-outs especially to Krus Tiki, Michael, and Tim. Amor restaurant breakfast is large, but too heavy with carbs that cater to the mostly Chinese guests. Avoid crowds and noise by eating outside in the dessert bar. Rooms are decent and clean, but not luxurious.
Note the hotel is not in walking distance of the beach. Old Town is about 15 minutes away. Hotel driver Kru Moy made everything outside the hotel much closer. A taxi each way to Soi Ta-ied for muay thai training is 400 baht each way and takes 20 minutes. Rent a scooter if you are experienced.
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Review collected in partnership with Accorhotels.com
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CommunicationsTeam, Guest Relations Manager at Novotel Phuket City Phokeethra
Responded 29 Jan 2020
Dear DScotty, We would like to thank you first for taking the time of writing us a review regarding your stay at Novotel Phuket Phokeethra. We are sorry that your experience with us did not meet your entire expectations; allow us to express our sincerest apologies for that. However, we are pleased to read that you enjoyed the helpfulness of our team members. Concerning the restaurant menu, we consider your comment to improve the quality of our services.Your reviews both positive and negative are the best tools for us because they permit to provide a superior service experience for every customer. We are sorry that the room facilities and hotel location did not meet your expectations and did not allow you to do whatever you wanted during your stay. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relations Team
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This trip was only concentrated in the city, so I chose an international chain hotel. Overall, the hotel's hardware is a bit old. We booked a family room, and there were some stains on the floor between the two inner doors in the middle, which was obviously neglected by the housekeeping department. Generally speaking, it still maintains the cleanliness that a chain hotel should have. The most commendable thing is that the hotel provides relatively environmentally friendly toiletries.
I am used to exercising in the morning. The hotel swimming pool is small and the gym is too cold. It is definitely cold enough to catch a cold immediately after sweating, and the fitness equipment is not well maintained. Since the swimming pool is not enough, then put some thought into the gym. After all, most people now have the habit of going to the gym.
The Chinese and Western breakfasts provided by the hotel also have Thai curry fish ball rice noodles that locals are used to eating. Although I didn't try it, it was very interesting to read its introduction. One of the catering managers, Jackie (I guess it should be) took good care of us. It may be because of the off-season for tourism. The restaurant is very quiet and you can eat breakfast slowly, drink coffee, and be in a daze.
There are two Thai massage shops within a 5-minute walk of the hotel. They are medium-sized and reasonably priced, just like the market price. The same price is a relatively small-scale massage shop in Bangkok, but it is indeed a larger shop in downtown Phuket. It takes about 10-15 minutes to walk from the hotel to the city center, and you can see many snack shops and bubble tea shops in the middle. The location is convenient and very quiet at night. There are few cars and people. I like it very much. Usually I walk back to the hotel slowly after the foot massage.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Convenient location, good service, the hotel is in Phuket town, near the morning business market, fruit is very fresh, the night there are a lot of local stalls and roadside restaurants, taste good and very cheap, rent a motorcycle to go to the shopping malls and supermarkets, as well as the massage is very convenient, suitable for friends like us want to slow down to experience the local flavor of Thailand, very recommended ~ the hotel service is very intimate, I would like to thank my friends Tar, Toto and Paul, I have a torn ligament in my ankle and I can't move easily, Tar helped me up the steps with both hands in front of the hotel every time and told me to walk slowly and don't be in a hurry, she cared about my foot every day to see if my foot is getting better or not, Paul is a very handsome boy, when I came back to the hotel, he came out from the front desk to help me, and he let me ride on his arm to go up the steps, he is very gentlemanly. Every time I came back to the hotel they both greeted us very kindly. Toto was very polite, every time we went out to play or came back to the hotel he always opened the gate in advance and helped me with my wheelchair, took care of me to get on the motorbike and helped us with our luggage when we came back, he was very cute with a smile. The three friends were conscientious and professional and passionate about their work. This hotel is truly a home away from home and made us feel warm in a foreign country~
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paul Smith, General Manager at Novotel Phuket City Phokeethra
Responded 5 Oct 2023
Dear Daytrip, Thank you so much for taking the time to review your experience with us here a the Novotel Phuket City and we are thrilled to read that the location as well as our teams heartists all played a key part in your satisfaction. We were sorry to hear about your injury, however we are very proud of Paul, Tar and Toto for their great service and will be sure to thank them and reward them personally for their great contribution to your experience. We all hope you can visit again on a future visit. Kind Regards Paul Smith
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I stay with 2 friends, so this hotel is really match as the size of room is very big, clean and good smell with full facility. The hotel located in the prime location in phuket town and very convenience for eating and hanging around, lots of famous restaurant, coffe shop and bar nearby within walking distance or drive just 2-5 mins. So really recommend and will be back to stay again for next trip.
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Date of stay: May 2022Trip type: Travelled with friends
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The good: Check in was super efficient (prob cuz I was still under test & go during my stay), hotel staff very helpful w my deliveries, bookings, questions etc and I had all my ALL membership benefits given to us without having to ask (I had other stays in other Accor hotels in other countries where I had to ask before benefits are given). Hotel bar at level 18 has good views of the city. Room was comfortable, large and clean. Bed was comfy. My room had a balcony which was great. Toilet was big and shower area was huge. Very powerful jet and hot shower.
To improve: rooms were relatively spartan prob cuz mine was a superior. Looking a little dated as well can do with some upgrading such as adding some USB charging ports apart from the standard three pin. Also room slippers looks washed and reused cuz mine was very grey and old looking. Towels also getting a little threadbare. Housekeeping is only once every 3 days due to covid but they are happy to clean if you ask them.
Location is close enough to city center, walking distance and near to restaurants or markets. Nothing much in the immediate vicinity of the hotel though, a lot of shops are closed. But just a bit of walking will do.
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Date of stay: April 2022Trip type: Travelled with family
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We really enjoyed our time together in this hotel .It is located in a very good location in the Downtown area near Robinson Shop ,KFC,MCDONALD'S and other good street restaurants you can walk around to this places it will take few minutes
The stuff are very kind and helpful . Specially the wonderful customer service girl MAIMOON, she really helped and supported us in our needs in many ways. We would love to thank her a lot and appreciate that THANKS.
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paul Smith, General Manager at Novotel Phuket City Phokeethra
Responded 15 Feb 2023
Dear Alamry, Super happy to read that your enjoyed your honeymoon stay with us. We are glad that you enjoyed the location of the property, our team played a key role in your satisfaction and in particular Khun Maimoon was a superstar. We are very proud of her and will be sure to recognize her great service with a special reward. We hope you can come back to visit for a future celebration and remain on hand for anything you need in the meantime.
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This is a beautiful hotel and we enjoyed our stay, our only wish is if the hotel could have friendly front desk staff members. Staff members at Avani Hotel in Bangkok had set the bar very high and unfortunately the front desk staff here couldn’t reach that level. We would like to thank the Housekeeping staff for going all out! The room was very beautiful and clean. The romantic turndown was also beautifully and professionally done! Overall this property has a good location and I would go back there again if I ever get the chance. There is a street market behind the hotel with good food and is very close to Phuket Old Town.
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Date of stay: April 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CommunicationsTeam, Guest Relations Manager at Novotel Phuket City Phokeethra
Responded 31 Jan 2020
Dear CarolEricTravels, Thank you for taking the time of writing us a comment. We are pleased to read that you enjoyed your stay at Novotel Phuket Phokeethra. Our team members were really happy to learn that their helpfulness and friendliness were up to your expectations. You can be sure that we shared you comment with all of the team members concerned, your comments are the best encouragement for them in their working life. We are also delighted to know that you enjoyed the hotel location and facilities. We look forward to welcoming you back soon in the heart of the charming Phuket Town. Kind regards, Guest Relations Team
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There are more places to choose from in the Talat Yai area.
PRICE RANGE
AU$135 - AU$202 (Based on Average Rates for a Standard Room)
LOCATION
ThailandPhuketPhuket TownTalat Yai
NUMBER OF ROOMS
180
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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