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We stayed in this hotel in September, 2010. It was a family vacation with three year old. Hotel rooms were nice, nothing special, but not very clean. Food was very average, not bad, but we were not impressed. We had a situation that couple of...More
1 Thank Adisa B
Response from Prolom-Lukovska, Guest Relations Manager at Hotel Jelak Lukovska BanjaResponded 6 August 2017
Dear Adisa B,
We're really sorry our hotel didn't met your expectations at that time (2010). You're right, this was the very beginning of our work and some of services wasn't at highest level.
In past 7 years we changed a lot, especially in our...More
The hotel has been renovated so the rooms are nice and clean. The food is home made. The hotel is not like in other SPA's I've been it is more like family held hotel.
The surrounding nature is wonderful, and for those who do like...More
1 Thank MaraMara M
Response from Prolom-Lukovska, Guest Relations Manager at Hotel Jelak Lukovska BanjaResponded 3 July 2017
Dear MaraMara M,
Thank you for the lovely review. You're absolutely right - we want to keep the atmosphere of small hotel where all employees knows every guest by their names. We're really glad you enjoyed your stay and it would be our pleasure to...More
We were in Kopaonik hotel, but we visited and used some amenities of this hotel because they belong to same company ...
Jelak is newer hotel and it feel smoother and nicer from Kopaonik.
Jelak have smaller pools and don't have SPA part as good...More
Thank Dusko G
Response from Prolom-Lukovska, Guest Relations Manager at Hotel Jelak Lukovska BanjaResponded 22 February 2017
Dear Dusko G,
You're right - both hotels in Lukovska Banja: Kopaonik i Jelak, as well as hotel Radan in Prolom Banja, belong to the company Planinka. In all hotels you'll find similar level of service and you're welcome to visit any of them, at...More
Very nice hotel clean rooms and good restaurant.Nice outside hot pool,bad inside the pool area it's some look dirty.The staff in the restaurant and reception it's very nice the food in the restaurant nice.The pool staff it's terrible.More
Thank Vladimir V
Response from Prolom-Lukovska, Guest Relations Manager at Hotel Jelak Lukovska BanjaResponded 8 January 2017
Dear Vladimir V,
It's really nice to hear that your overall experience of our hotel is good. Pool area may seems a little bit dirty sometimes because of nature of thermal water in it - it's highly mineralized with lot of dry residue, but we...More
Hotel and spa, clean and cofortable, perfect for family vacation. Very polite and skilled staff...It is far from luxurz hotel, but my family and I felt welcome and secure. Meals are tasty, big portions, small but spotlles spa. Will come again! Recomanded for families and...More
Thank Jasmina J
Response from Prolom-Lukovska, Guest Relations Manager at Hotel Jelak Lukovska BanjaResponded 30 December 2016
Dear Jasmina J,
It's a great pleasure to read such a lovely review! We're glad you had pleasant stay in our hotel and looking forward to see you again.
USD 80 - USD 98 (Based on Average Rates for a Standard Room)
Number of rooms
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