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Fairmont Orchid, Hawaii

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#2 of 4 Hotels in Puako
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Fairmont Orchid, Hawaii
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3,693 Reviews from our TripAdvisor Community

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There are newer reviews for Fairmont Orchid, Hawaii
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Showing 3,354: English reviews
A TripAdvisor Member
1 review
4 helpful votes
Reviewed 1 March 2015

This is place has the best of all your resort needs on the Big Island, pool, beaches, food, and spa. Brown's Deli and the main Beach restaurant were both amazing. No need to travel very far to get to other restaurants or beaches as well. The beaches had many turtles when snorkling and great whale watching all day long.

Review collected in partnership with Fairmont Hotels & Resorts
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4Thank A TripAdvisor Member
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha, and thank you for your kind review. We are so pleased that The Fairmont Orchid met all of your expectations for a resort destination! We look forward to welcoming you back again.

Santa Rosa, California
Reviewed 28 February 2015

We were here for a conference and this beautiful resort is surprisingly intimate for a "big name" resort! Go offsite for dining, however, there are many great options! We had a mix up with the recreation area, and they were a little slow to rectify it, but all in all a very relaxing experience.

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5Thank Stacey T
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha Stacey, thank you for taking the time to post your review. We are delighted to know that you had a relaxing experience at The Fairmont Orchid. Please accept our apology for the mix-up that occurred. We hope to have an opportunity to welcome you back in the future.

Park City, Utah
Reviewed 28 February 2015

rooms, amenities, location.. ALL GREAT! Beds were heavenly. The grounds were beautiful, but resort needs some updating here and there. Like the Norio's Japanese restaurant by night and breakfast by morning. Not a nice atmosphere. Dark and uninviting. The buffet was mediocre. The food seems stale and not hot. Flies all over the uncovered food and omelette station omelettes were...

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1Thank lasvegasseagull
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha, thank you for choosing to stay with us and for posting your review. We are grateful for your positive feedback about our grounds, rooms, amenities, and location! It is disappointing that we failed to meet your expectations in some other areas, and will definitely share your feedback with the team and use it to improve. We look forward to...

Reviewed 27 February 2015

Our room was perfect. Partial Ocean View overlooking the lush gardens, waterfalls and koi ponds. I can be a critical visitor, but our room was nice in every way; everything worked correctly, it was clean, nicely decorated and well cared for. The beds were very comfortable. We had the windows open every night. It was particularly nice in that except...

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4Thank Equus-or
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha Equus-or, thank you so much for your kind review. It was a pleasure to read about the amenities and features of the hotel that you particularly enjoyed. Thank you for recognizing Dale in the Deli for enhancing your overall experience. We appreciate your feedback about our in room dining policy, and will share it with the our culinary team....

A TripAdvisor Member
1 review
2 helpful votes
Reviewed 27 February 2015

We stayed here in February of 2015 and it was fantastic. We are a family of 3 with a 10 year old. Staying on the Gold Level is totally worth it. The people who run the concierge lounge are so nice and totally amazing. Our room was a decent size and was clean and very comfortable. The property in general...

Review collected in partnership with Fairmont Hotels & Resorts
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2Thank A TripAdvisor Member
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha, and thank you very much for your lovely review about your recent stay on Fairmont Gold. We are thrilled that you enjoyed your stay and look forward to welcoming you back again soon.

Pleasanton, California
Reviewed 25 February 2015

This was a very comfortable and pleasant hotel - always a few glitches here and there, but overall friendly and quite acceptable. Be prepared to pay for what you get and then some - it's on the pricey side, but mostly worth it.

Review collected in partnership with Fairmont Hotels & Resorts
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1Thank Joyce D
Ladera Ranch, California
Reviewed 25 February 2015

My wife and I celebrated our one year anniversary at the Orchid and it was wonderful. Everything was perfect! The food is a bit pricey of course like every resort, but if you know how to play the happy hours, you can find much more reasonable fare. For example the Fairmont had an awesome happy hour every day from 8-10pm...

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1Thank linehanb11
Reviewed 23 February 2015

Not a resort person at all but while I was here I had a lot of work to do and I don't think I can think of anywhere better. Looking up from a book out over the Pacific was not exactly a chore. The quality of the room was amazing and it was a comfy bed. The food was great....

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1Thank Alpine87
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha Alpine 87, thank you for your wonderful comments about your recent stay! So happy you found the resort a pleasant environment in which to get work done, and that you were able to take some time to enjoy the pool and the amazing snorkeling in Pauoa Bay. We look forward to having you stay with us again soon.

London, United Kingdom
Reviewed 22 February 2015

We spent a very happy nine nights at the Fairmont. The gardens, pool area and beach are beautiful. The rooms are comfortable. Browns restaurant had the best food and service we experienced. The snorkeling is very good just outside of the small cove area as long as the waves are fairly calm. We saw numerous turtles both in the water...

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Thank Wilmo66
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha Wilmo66, many thanks for your kind review and valuable feedback. We are very pleased to know you had a a memorable family vacation. We look forward to welcoming you back!

Star, Idaho
Reviewed 22 February 2015

The Fairmont Orchid on the Kohala Coast of the Big Island was exceptional. Every employee we came in contact with surpassed all expectations of friendliness and customer service. We intended to name exceptional employees but when names exceeded a dozen and ended at over 30 we knew every employee required a special note of exceptional service. The Fairmont has proven...

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3Thank David F
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha David, thank you so much for your wonderful review and your kind comments about the exceptional service you received from many of our colleagues. We are excited to be included on your short list for a return visit - we look forward to the pleasure of welcoming you back!

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Fairmont Orchid, Hawaii is a Kohala Coast Hawaii oceanfront luxury hotel and resort with white sand lagoon, Hawaiian Spa Without Walls, golf, tennis, five restaurants, extensive meeting and event facilities, and a year-round children's program. ... more   less 

Additional Information about Fairmont Orchid, Hawaii

Address: 1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743
Region: United States > Hawaii > Island of Hawaii > Kohala Coast > Puako
Price Range: $410 - $760 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont Orchid, Hawaii 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
The Fairmont Orchid, Hawaii Hotel Waimea
Fairmont Hotel Kamuela
Fairmont Orchid Hawaii
Fairmont Kamuela
Kamuela Fairmont
Hotel Style:
#2 Luxury Hotel in Puako
#2 Family Hotel in Puako
#2 On the Beach Hotel in Puako
#2 Spa Hotel in Puako
#2 Romantic Hotel in Puako
#2 Green Hotel in Puako
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Orchid, Hawaii staff and other travellers.
64 questions
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Rolla, Missouri
over a year ago

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Questions? Get answers from Fairmont Orchid, Hawaii staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we had a resort view room, it was fine.”
 of 5 bubbles 375AnnieK, 14 Feb 2017 | Read review
“ocean view category in north tower are more private”
 of 5 bubbles Sbroadhog, 14 Feb 2017 | Read review
“higher floor better view”
 of 5 bubbles 288harveyg, 13 Feb 2017 | Read review
“Ask for the Garden Room, they have great views and direct access to the pool and the the beach”
  • Two Queen beds
 of 5 bubbles laborday2009, 12 Feb 2017 | Read review
“Even the most basic rooms are great”
 of 5 bubbles Neil_B05, 30 Jan 2017 | Read review
5 of 5