Lotte Hotel Hanoi
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Lotte Hotel Hanoi

No. 54 Lieu Giai Street Cong Vi Ward, Ba Dinh, Hanoi 100000 Vietnam
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Panorama at the Lotte Hotel Hanoi
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Lotte Hotel Hanoi
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AU$154
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About

5.0
#1 of 10 hotels in Ba Dinh
4.6 of 5 bubbles
Location
4.9 of 5 bubbles
Cleanliness
4.8 of 5 bubbles
Service
4.6 of 5 bubbles
Value
Located between the Old Town and the New Business District, Lotte Hotel Hanoi connects and combines the rich history and the promising future of Hanoi. Situated on the upper part of the magnificent 65-floor building, Lotte Hotel Hanoi proudly represents new standard of international 5-star hotels. In each of the 318 luxurious rooms, you can enjoy the latest-generation facilities and amenities. • 235 Standard rooms and 83 suites with glamorous panoramic view of Hanoi • Vietnamese touch in the interiors designed by HBA and Wilson Associates Our venues are the sophisticated tastes for your elegant souls. Stimulating your palate at our upscale and trendy restaurants and bars while letting the splendid view of downtown Hanoi take your breath away. • Tim Ho Wan - first Michelin starred Dimsum house in Vietnam • Grill 63 - contemporary cuisines, modern steak, and premium wine served by veteran chefs • Pharaoh`s Bar & Upper - the trendy and sassy atmosphere of Hanoi Refresh your mind, rejuvenate your body, and fuel up your energy at the Fitness Center and Evian Spa of Lotte Hotel Hanoi. • The 1,680m2 Fitness Center offers outdoor swimming pool, basketball court, kids play center, and 24-hour gym service. • In Evian Spa, you can immerse yourself into the utter relaxation while enjoying our skillful treatment and unique facilities.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Children Activities (Kid / Family Friendly)
Airport transportation
Wifi
Adult pool
Indoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Rooftop bar
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Bathrobes
Air conditioning
Additional bathroom
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
VIP room facilities
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Park View
Romantic
Languages Spoken
Japanese, Korean, Vietnamese
Hotel links
Special Offer:Sunset Bliss Package

Location

No. 54 Lieu Giai Street Cong Vi Ward, Ba Dinh, Hanoi 100000 Vietnam
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 96 out of 100
96
Noibai Airport
20.6 km
See all flights
2,503Reviews48Q+A100Room tips

Reviews
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Detailed Reviews
GlobalRoamer005 wrote a review Aug 2023
Los Angeles, California84 contributions82 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
A really beautiful hotel! This is a true 5-star hotel and experience. Everything from the check in process, to the room, amenities and restaurants. My room was so spacious and well appointed. It's super clean and elegant. And the breakfast was amazing. I wish I had more time.
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Date of stay: August 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lotte Hotel Hanoi, Owner at Lotte Hotel Hanoi
Responded 30 Aug 2023
Dear GlobeRoamer005, Thank you for sharing your wonderful experience at Lotte Hotel Hanoi. We're absolutely delighted to read your feedback and learn that your stay with us was a true 5-star experience. From the moment you checked in to your departure, we're thrilled that you found every aspect of your stay to be exceptional – from the room and its amenities to the dining options available at our restaurants. We're pleased that your room provided the spaciousness and elegance you were looking for, and that it was meticulously clean and well-appointed to meet your expectations. It's great to hear that you thoroughly enjoyed the breakfast, and we understand the sentiment of wishing for more time to savor everything our hotel has to offer. Thank you for choosing to stay with us, and for taking the time to share your positive feedback. We truly appreciate your kind words and hope to have the pleasure of welcoming you back for more memorable experiences in the future. Best regards, Hee Seung Shim General Manager Lotte Hotel Hanoi
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cjohnstone97 wrote a review Feb 2020
London, United Kingdom49 contributions46 helpful votes
5.0 of 5 bubbles
We stayed here for 2 nights in a Club level room. The room on the 60th floor was large and the Club lounge very good offering a great breakfast selection, afternoon tea plus canapés and wine in the evening (2 hours).
The location for us was great as relatively quiet even though a very busy bar and grill on top floor and large shopping mall underneath the hotel.
The hotel was quiet due to travel restrictions at this time.
Would recommend this hotel for people who want a good experience at club level.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lotte Hotel H, Tổng giám đốc at Lotte Hotel Hanoi
Responded 1 Mar 2020
Dear cjohnstone97, Thank you for choosing Lotte Hotel Hanoi and taking time to sharing your experience with us. It is our great pleasure to know that the excellent service met your expectations. Your nice words to our staffs will surely be shared with them to keep them motivated in giving our valued guest an excellent service. We are looking forward to welcome you back and be of service to you again in the near future. With my best regards, Song Jung Koo General Manager Lotte Hotel Hanoi
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AshBlaise wrote a review July 2020
Oslo, Norway33 contributions47 helpful votes
5.0 of 5 bubbles
This was a perfect stay.
The staff were super professional and polite throughout the hotel. Our room had been set up specially with a congratulatory cake and rose petals in the bed and bath as my partner and I got engaged the day before and this was my 'suprise' engagement gift.
Ms Hang Nguyen who showed us to our room made our stay particularly special with hand written notes and a photo she printed for us. Very nice touch.
The facilities are second to none, I could have spent much longer in the sauna area and the indoor swimming pool and jacuzzi was really fabulous.
Breakfast was sumptuous too. SO much to choose from catering for both Western and Asian pallets.
There are some bargains on Agoda so don't hesitate to book this place as even at full price it's still great value for money.
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hanoi Lotte Hotel, Chủ sở hữu at Lotte Hotel Hanoi
Responded 26 Aug 2020
Dear AshBlaise, Thank you for choosing Lotte Hotel Hanoi and taking time to write us review. We are delighted to learn about your satisfying experience at our hotel with Ms. Hang's warm hospitality. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with Ms. Hang and the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards, Song Jung Koo General Manager Lotte Hotel Hanoi
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Naomi wrote a review Jan 2020
11 contributions30 helpful votes
5.0 of 5 bubbles
After spending three weeks traveling Vietnam, we stayed at Lotte as a nice treat to ourselves to recharge. If you’re looking for some tender loving care, stay here for a night or two and shake off the stress of constantly dodging motorbikes and cars. Enjoy the spacious rooms, the sweeping views of the city, and the calm setting. It’s clean, reliable luxury in a quiet setting. It’s a 20 mins taxi ride to Old Town so if you only have a few days in Hanoi, it might not be the best option. We were staying a week in Hanoi so we figured it would be a nice change of pace since we stayed in Old Town for 6 nights. Because it’s located outside of Old Town, you’re getting more bang for your buck and space. Room service is solid, sauna is clean, and everything is well built. The only thing I would say is that the indoor jacuzzi wasn’t the most comfortable. It kept turning off and it wasn’t hot or strong enough to be truly enjoyable. Instead of the jacuzzi, use the bath in the sauna area if you’re looking to relax. I recommend this hotel for anyone looking for a little retreat from the hustle and bustle of this beautiful, busy city.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lotte Hotel H, General Manager at Lotte Hotel Hanoi
Responded 5 Jan 2020
Dear immanaomi, Thank you for choosing Lotte Hotel Hanoi and taking time to write us review. We are delighted to learn about your satisfying experience at our hotel with quiet atmosphere, spacious room, solid room service and clean sauna. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards, Lim Sung Bok General Manager Lotte Hotel Hanoi
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Tracy Lee wrote a review May 2021
Hanoi, Vietnam174 contributions144 helpful votes
+1
5.0 of 5 bubbles
I booked a surprise stay for my husbands 30th birthday, I booked us a club junior king room and it was just incredible from start to finish. The check in was super fast and easy, they were also very happy for us to check in at 10.30am which was so nice of them. Our room was absolutely gorgeous, views for days and we were lucky to have a non polluted day too. Everything about the room is just perfect, the details are so great. The staff came in while we went for dinner and added extra waters and replaced all the toiletries which was great. They left us a birthday cake and card for my husband too. The hotel overall is just a first class experience. Both the pools were gorgeous and clean. The spa facilities on the 7th floor were absolutely amazing and again everything was just spotless. The kindest staff who all knew our names throughout the stay was a super nice touch, especially from Mr Dennis Bui who was just great throughout the whole trip. All the things included in the club room such as the afternoon tea and the drinks and food in the evening were all of such a high standard. We will definitely come back for another staycation here as we left feeling full of delicious food and super relaxed. Thanks Lotte!
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Date of stay: May 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lotte Hotel Hanoi, Owner at Lotte Hotel Hanoi
Responded 13 May 2021
Dear Tracy Lee Thank you for choosing Lotte Hotel Hanoi and for your wonderful review. Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality. Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon. With kind regards, Hee Seung Shim General Manager Lotte Hotel Hanoi
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Elisa O wrote a review Jan 2020
Los Angeles, California23 contributions16 helpful votes
5.0 of 5 bubbles
We’ve been traveling in Vietnam for 3 weeks now and decided to book a room at the Lotte Hotel for a short break from the hustle and bustle of Hanoi. This place did not disappoint.

The staff is friendly, professional, and helpful.

The breakfast had a lot of korean dishes which I appreciated. Highly recommend getting the included breakfast, the spread is amazing.

The room itself was stunning and the view was incredible. The hotel rooms start from 39-59 so you’re always getting a nice view. Everything was luxurious by any standard. It doesn’t at all feel like you’re in Vietnam (which would be a negative if that’s what you’re looking to experience), it’s an incredibly luxurious bubble.

My girlfriend enjoyed the sauna and the indoor jacuzzi. And the next day, we did some work at the Lounge Sky (the hotel cafe). It was so quiet and the egg coffee was delicious (albeit pricey)!We will absolutely be back to enjoy this hotel.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lotte Hotel H, General Manager at Lotte Hotel Hanoi
Responded 5 Jan 2020
Dear Elisamoh, Thank you for choosing Lotte Hotel Hanoi and taking time to write us review. We are delighted to learn about your satisfying experience at our hotel with friendly, professional and helpful staff, amazingly various breakfast, stunning room with incredible view and luxurious vibe. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards, Lim Sung Bok General Manager Lotte Hotel Hanoi
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Donal W wrote a review Mar 2023
Fort Collins, Colorado425 contributions53 helpful votes
+1
5.0 of 5 bubbles
The hotel is located starting at the 38th floor of one of the tallest buildings in Hanoi at 65+ floors. Rooms have great views across the city. Breakfast buffet was included with our king room, served on the 63rd floor, also with great views.
Our room on the 44th floor (and hotel) seemed fairly new, tastefully decorated, with large bath that had both tub and large shower. The toilet was Japanese high-tech: warm seat, computer-controlled sprays, etc. We also had a nice desk, which some rooms lack.
The breakfast buffet caters to Western, Japanese, Chinese, and Vietnamese tastes, including eggs made to order, Pho, and innumerable fruit, vegetable, meat, seafood, bread, etc. choices.
The location was good, fairly central, but a 15 minute ($4 US) taxi ride to Old Town. Our room listed at $270, but Viking paid it. I know other hotels, perhaps only 4-star, can give better bang for buck.
We didn’t eat any meals other than breakfast, so I can’t review other dining. Neither did we visit any of the bar areas. I did notice wine tasting rooms on the 63 floor, with interesting, mostly French whites and reds.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lotte Hotel Hanoi, Owner at Lotte Hotel Hanoi
Responded 31 Mar 2023
Dear donalw347, Thank you for choosing Lotte Hotel Hanoi and for your wonderful review. We are very glad to learn about your satisfying experience with us. It is our honor to welcome you and to serve you with great service at our hotel. We hope that you will comeback with us in your next Hanoi trips. With my best regards, Hee Seung Shim General Manager Lotte Hotel Hanoi
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meitaba wrote a review Apr 2021
Manila, Philippines12 contributions9 helpful votes
+1
5.0 of 5 bubbles
We booked the Memorable package for our anniversary and it was the best decision! The room was upgraded and set up according to our request, with balloons, flowers, wine, cake and even a gift from Hermes.

The Rooms Division manager, Dennis Bui has greatly shown us hospitality from check in until check out. Greeted us the moment we got out of our car and had been waiting for our arrival. Upgraded our room and decorated everything according to our requests. The staff in the club lounge have improved from our last check in and has been incredibly welcoming this time.

The food was great especially the black noodles jajangmyeon - I would come back just to taste this dish again.

Fantastic experience.
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Date of stay: April 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lotte Hotel Hanoi, Owner at Lotte Hotel Hanoi
Responded 27 Apr 2021
Dear meitaba, Thank you for choosing Lotte Hotel Hanoi and for your wonderful review. Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay and the anniversary. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality. Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon. With kind regards, Hee Seung Shim General Manager Lotte Hotel Hanoi
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Tahirih C wrote a review Jan 2020
Vientiane, Laos10 contributions2 helpful votes
+1
5.0 of 5 bubbles
The view of "Top of Hanoi" is breath taking. My colleagues and I enjoyed the restaurant especially the food and drinks.
Great place for night activity and special dinners. Also, really appreciated one of the staff of "Top of Hanoi", who is "Hoàng", he made sure we were entertained and very helpful in assisting us with the food. Thin or thick crust of pizza is normal. The staff was professional.
Thanks to you Hoàng, you made our night more special.
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lotte Hotel H, General Manager at Lotte Hotel Hanoi
Responded 13 Jan 2020
Dear 817tahirihc, Thank you for using the service at Lotte Hotel Hanoi and taking time to write us a review. It is wonderful to hear about your satisfying time at Top of Hanoi with breath-taking Hanoi view, delicious food and drink and helpful staff. I am very glad to share with you Top of Hanoi is named 'best for pure elevation' in the top 7 rooftop bar in Vietnam by Vietnam Travel. I also make sure to share your compliments with Hoang and the rest of our staff. Once again, thank you for your 5* rate and you are always welcomed here for your revisit. With my best regards, Lim Sung Bok General Manager Lotte Hotel Hanoi
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katiemorris4 wrote a review Apr 2023
London, United Kingdom88 contributions52 helpful votes
3.0 of 5 bubbles
Lotte is best considered a business hotel, it is devoid of personality both in the common areas and the rooms. The rooms were clean and spacious but the general facilities were poor. The outdoor pool was not heated when we visited and the indoor was grimy and had a strange smell and fraying pool furniture. The set up with the lifts was strange, always having to change half way up the tower. The location is not great, it's not terribly far to the old quarter but in Hanoi traffic it does take time and if you're wanting to go in twice in a day you can easily lose a couple of hours being sat in traffic. It does however sit on top of a luxury department store as well as a great supermarket and coffee shop which was useful. $33 a person for breakfast in Hanoi is also daylight robbery.
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Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hanoi Lotte Hotel, Chủ sở hữu at Lotte Hotel Hanoi
Responded 20 Apr 2023
Dear katiemorris4, First of all, I would like to extend our thanks to you for taking the time to review LOTTE HOTEL HANOI, Being in constant pursuit of top experience for our guests, we take guests’ reviews very seriously and consider them valuable insights for improving our services. Please accept our sincere apologies for your unpleasant experience with us. The hotel was created with two elevator systems to provide guests with the maximum privacy possible; we apologize if this made you feel uncomfortable during your stay. If there is anything we can do to make your next stay more comfortable, please do not hesitate to let us know. With my best regards, Hee Seung Shim General Manager Lotte Hotel Hanoi
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Fat Barney asked a question Apr 2023
Harrow, United Kingdom195 contributions54 helpful votes
Hi, is the indoor pool heated?
Answer from 영식 엄
Seoul, South Korea38 contributions21 helpful votes
Hi, I heard they started operating outdoor pool heated only weekend. but I don’t know how to operate these days:)
Fat Barney asked a question Apr 2023
Harrow, United Kingdom195 contributions54 helpful votes
Hi, is this hotel near a new Line 2A Metro station ?
Vaishali asked a question Jan 2023
Kolkata (Calcutta), India82 contributions72 helpful votes
Is this hotel located in the old quarter?
Rachel L asked a question Nov 2022
Singapore, Singapore6 contributions3 helpful votes
Hi, does your hotel provides self service laundry or is there any 24 laundromat nearby?
Answer from LOTTE HOTEL HANOI
Hanoi, Vietnam24 contributions1 helpful vote
Dear Luxtrave11er, Thank you very much for your interest in Lotte Hotel Hanoi. Indeed we do not have any Vietnamese restaurants inside the hotel; however, you can still find some local restaurants with Vietnamese cuisine within walking distance from Lotte Hotel Hanoi. In case you have any questions or comments, please let me know. Once again, thank you very much for your interest in our hotel! With best regards, Lucy Bui Assistant Marketing Manager Lotte Hotel Hanoi
Holby Stephen E wrote a tip 21 May
United Kingdom5 contributions
5.0 of 5 bubbles
"It is a relatively good hotel, from the staff to the security guards, they are all very hospitable and friendly. The environment is luxuriou"
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Mlee21 wrote a tip 20 May
Singapore118 contributions103 helpful votes
5.0 of 5 bubbles
"Buy snacks downstairs in the mall."
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Sampath L wrote a tip Apr 2024
Panadura, Sri Lanka363 contributions34 helpful votes
5.0 of 5 bubbles
"Rooftop bar is excellent and great views too. Don’t forget to enjoy the evening at the 63rd floor bar lounge great place and lovely staff"
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Donna M wrote a tip Mar 2024
1 contribution
5.0 of 5 bubbles
"Tallest building in Hanoi great views from all levels. "
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Ansh S wrote a tip Mar 2024
14 contributions2 helpful votes
3.0 of 5 bubbles
"Vegetarians should keep their other options open, rather than relying on the hotel solely"
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Not the right property for you?
There are more places to choose from in the Ba Dinh area.
PRICE RANGE
AU$159 - AU$219 (Based on Average Rates for a Standard Room)
LOCATION
VietnamHanoiBa Dinh
NUMBER OF ROOMS
318
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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LOTTE HOTEL HANOI (AU$159): 2024 Prices & Reviews (Ba Dinh, Vietnam) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Lotte Hotel Hanoi
Which popular attractions are close to Lotte Hotel Hanoi?
Nearby attractions include Lotte Observation Deck (0.05 km), Lotte Department Store (0.04 km), and Hi' de Maison (0.5 km).
What are some of the property amenities at Lotte Hotel Hanoi?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Lotte Hotel Hanoi?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Lotte Hotel Hanoi?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Lotte Hotel Hanoi?
Yes, parking is available to guests.
What are some restaurants close to Lotte Hotel Hanoi?
Conveniently located restaurants include Grill63, Top of Hanoi, and The Lounge Sky.
Are there opportunities to exercise at Lotte Hotel Hanoi?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Lotte Hotel Hanoi have airport transportation?
Yes, Lotte Hotel Hanoi offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Lotte Hotel Hanoi located near the city centre?
Yes, it is 0.3 km away from the centre of Ba Dinh.
Are any cleaning services offered at Lotte Hotel Hanoi?
Yes, dry cleaning and laundry service are offered to guests.
Does Lotte Hotel Hanoi offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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