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Stayed here for our daughters wedding. Staff were friendly and very attentive. Hotel was clean. Meals in the restaurant were superb (compliments to the chef) and breakfasts were plentiful and cooked well. A lot of relatives also had rooms and there was not a complaint...More
Attended for an evening event and despite having organised menu in advance and have a printed copy, on the evening, didn't get what was ordered....and staff were not at all concerned. Didn't get to eat with everyone at the table, whilst they cobbled something together,...More
After an enjoyable Remembrance Concert at the assembly halls in Tunbridge Wells, we decided to complete the experience with an overnight stay in The Mercure Hotel.Our choice of hotel was based on 1st its good location on the edge of the Town and the former...More
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The bedroom that we stayed in (264) was completely unacceptable - the wallpaper was peeling from the walls, the bath had mould around the edge, the curtain had a rip, and the window did not close.
Breakfast was just about edible; the bacon had a...More
Stayed here recently for a wedding anniversary. The checkin staff were very polite and helpful.
We paid extra for a privilege room, as it was a special occasion, but I couldn't work out what was so special - it was no different to a normal...More
Response from susanr0851 | Reviewed this property |
The hotel is off the main road and has some lovely gardens. When we stayed we stayed in a ground floor room which was very clean and there was no noise. My daughter whose wedding we were there for stayed in a suite upstairs... More
The hotel is off the main road and has some lovely gardens. When we stayed we stayed in a ground floor room which was very clean and there was no noise. My daughter whose wedding we were there for stayed in a suite upstairs with her bridesmaids. There was a few guests staying over after the wedding - all staying in different parts of the hotel and nobody had any complaints. In fact, one couple booked it for a special anniversary they had coming up, because they were so taken with room, quietness, area, food, amenities.
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"Back of hotel,so not over the themed nights...or weddings!!"