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Arrived to no-one on reception. She was dealing with the leisure customers. Eventually I was checked in by a polite and helpful, but clearly overstretched lone receptionist. My room was awful - not what I had requested (asked for a double but got a family...More
Set about 2 miles from Tunbridge with good parking. Very pleasant check in with the friendly Maisie who explained about the pool and breakfast etc. Huge comfy bed in room, lots of nice fluffy towels/toiletries, tea/coffee making facilities and tv. Slept really well and had...More
A comfortable hotel, although the bathroom could do with some 'checking' - there was some grouting missing from the tiles and the door handle was too stiff to turn easily. The shower was very good.
The restaurant was good - although a limited vegetarian choice...More
Brought a voucher for the overnight stay, dinner and breakfast, it also included use of the spa We upgraded to a room with a 4 poster bed and separate seating area the bedroom was fine but the sitting room lacked any character and not much...More
Well, won't be coming back!
Three days at this hotel, and although the staff are friendly, it's a bit like staying at Fawlty Towers - but not so funny!
Mix up with reservation, slow service, average food, poor attention to detail and just does not...More
Response from susanr0851 | Reviewed this property |
The hotel is off the main road and has some lovely gardens. When we stayed we stayed in a ground floor room which was very clean and there was no noise. My daughter whose wedding we were there for stayed in a suite upstairs... More
The hotel is off the main road and has some lovely gardens. When we stayed we stayed in a ground floor room which was very clean and there was no noise. My daughter whose wedding we were there for stayed in a suite upstairs with her bridesmaids. There was a few guests staying over after the wedding - all staying in different parts of the hotel and nobody had any complaints. In fact, one couple booked it for a special anniversary they had coming up, because they were so taken with room, quietness, area, food, amenities.
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"Rooms facing square and car park will be affected by any music from the Function Room"