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Mercure Tunbridge Wells

Traveller (189)
Room & Suite (58)
Dining (16)

About

Location
Cleanliness
Service
Value
Property amenities
Restaurant
Room service
Free parking
Bar/Lounge
Free High Speed Internet (WiFi)
Pool
Spa
Banquet Room
Business Centre with Internet Access
Conference Facilities
Heated pool
Indoor pool
Kids pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Sauna
Wheelchair Access
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Room features
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Mid-range
HOTEL CLASS
1,082Reviews
215Photos
1Q+A
100Room tips
Traveller rating
  • 170
  • 339
  • 310
  • 163
  • 100
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Popular mentions
Stayed foe two nights for a birthday party in the hotel, very enjoyable and the staff were excellent. Highly recommended, the food was good , but the general friendliness of the hotel staff was exceptional. The rooms were spacious and clean, the shower was lovely and warm and
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Response from MercureTun, General Manager at Mercure Tunbridge Wells
Responded today
Dear Fredrick676 Thank you so much for an amazing review and for your five stars. we were delighted to look after you at the event and in the hotel and so glad you enjoyed your birthday celebrations with us, it was a pleasure to look after you. I am so glad you were able to enjoy all the facilities and i hope very much that we are able to welcome you back to the hotel soon. kind regards Catherine Holmes General Manager
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I was given a cream tea here as a gift.The staff were very friendly and attentive.The dining room is rather tired looking and needs updating but it didn't detract from our food which was lovely my only gripe would be we didn't have clotted cream with our scones just regular
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Response from MercureTun, General Manager at Mercure Tunbridge Wells
Responded today
Dear Sharran1964, Thank your for taking the time to review our afternoon tea on TripAdvisor and for your lovely comments regarding the food and the team, I am sure they will e delighted to read. We are currently redecorating our restaurant and we are very excited regarding the new decor which is modern and fresh. I will be sure to pass on your comments to the team and thank you for letting us know how your enjoyed your time here at the hotel. I hope we can welcome you back soon. Kind regards Catherine Holmes General Manager
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Booked a spa break through Wowcher for birthday treat there was four of us. Having arrived at hotel the receptionist was polite explaining what was included on our wowcher deal but gave us the wrong time times for breakfast. Our rooms were spacious loads of storage room although
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Response from MercureTun, General Manager at Mercure Tunbridge Wells
Responded today
Dear Karen K, Thank you for taking the time to write a review following your recent stay. Thank you for your kind comments regarding the reception team and sincere apologies that the breakfast times were miss communicated. I am sorry that your appointment for the treatments was cancelled, we have an external supplier in this area who manage their own bookings, and I'm sorry that this marred your stay. We were experiencing issues with the steam room during your stay and we were unable to resolve this at the time due to needing a specialist engineer. We are in the process of changing our menus but all dishes are provided to brand standard specification. I am really surprised by your comments regarding the bar staff who we normally receive high praise. I am concerned to hear about this, as I would have liked to have resolved any issues for you during your stay. Please feel free to contact me directly at the hotel if I can be of any further assistance. With Kind regards Catherine Holmes General manager
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Stayed here as attending a wedding locally. Never again. Hotel staff are friendly and must be tired of apologising. Leisure facilities are poor, smelly and old and tired. Nice if you like the smell of mould! Beds okay but room probably looked good in 1988! The
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Response from MercureTun, General Manager at Mercure Tunbridge Wells
Responded today
Dear Slaught5, Thank you for taking the time to review our hotel following your recent stay. Thank you for your wonderful comments regarding the team, we do have fantastic people working for us and we are very pleased to be able to look after our guests. I am really sorry if the hotel was not to your liking in terms of decor, we are in the process of updating and modernizing our restaurant area and will move onto to other areas once completed. Thank you once again for your comments and I hope that you will consider us if you are in the area again. Kind regards Catherine Holmes General Manager
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We bought a deal, one nights stay, 3 course dinner with wine, breakfast and use of pool for 100 pounds. Check in - friendly and efficient Pool - ok for quick swim, steam room out of order, sauna ok Room - better than 11 months ago as renovated, clean and no complaints there
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Photo provided by managementMercure Tunbridge Wells
Guest room
Photo provided by managementMercure Tunbridge Wells
Guest room
Photo provided by managementMercure Tunbridge Wells
Guest room
Photo provided by managementMercure Tunbridge Wells
Guest room
Good sized room
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12345612
The hotel is off the main road and has some lovely gardens. When we stayed we stayed in a ground floor room which was very clean and there was no noise. My daughter whose wedding we were there for stayed in a suite upstairs with her bridesmaids. There was a few guests staying over after the wedding - all staying in different parts of the hotel and nobody had any complaints. In fact, one couple booked it for a special anniversary they had coming up, because they were so taken with room, quietness, area, food, amenities.
0 votes
"There is no lift so wheelchair users have to stay ground floor..."
"If there is an event on, ask for a quiet room."
"Back of hotel,so not over the themed nights...or weddings!!"
"Not a vegan friendly establishment"
"We asked for the quietest room possible - and got it. Ask if there is a function before you book (quadrangle could become noisy)"
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12345620
PRICE RANGE
USD 84 - USD 176 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure tunbridge wells hotel pemburyramada hotel tunbridge wellsramada royal tunbridge wellsroyal tunbridge wells ramada
LOCATION
United KingdomEnglandRoyal Tunbridge WellsPembury
NUMBER OF ROOMS
84
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