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Mercure Tunbridge Wells

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Mercure Tunbridge Wells
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773 Reviews from our TripAdvisor Community

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Showing 753: English reviews
Grays Thurrock, United Kingdom
Reviewed yesterday NEW

Although the décor is dated, the staff were friendly and extremely helpful. It was my grand daughters birthday and the staff not only put my balloons in our room as a surprise-they completely decorated it-streamers confetti etc . She was so excited!

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Helpful?
Thank charalambosa46
Bexhill-on-Sea, United Kingdom
Reviewed yesterday NEW

Review collected in partnership with Mercure Hotels
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Helpful?
Thank Martin B
cowes isle of wight
Reviewed 6 days ago NEW

We could not off asked for a more helpful staff on the night we arrived, under not very good circumstances. The receptionists were so helpful and considerate, through out our stay. Had a minor problem with a door in our room,we mentioned it on our way out it was sorted when we returned,Great service.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Allan B
Avoca, Ireland
Reviewed 1 week ago

Ours was a visit to see a brother in the hospital next to the hotel. We shown great support kindness and compassion by the hotel staff. They were great in providing information services and directions that we needed. Well done.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank terencegagnew
Maidstone, United Kingdom
Reviewed 1 week ago

Came here for a family party and was astounded at being charged £10 for a pint of lager and a Disaronno. The pint came to £4.60 and the £5.40 was for a single shot of Disaronno and a "splash" of Diet Coke. A whole bottle of Diet Coke was just 40p more. While being clearly situated in Pembury, located next...

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Helpful?
Thank KarlandAlex
Uk
Reviewed 2 weeks ago

My husband and I were welcomed warmly at Reception in the 'Oast House' area. We booked a Privilege room and the first floor room was as quiet and comfortable as we hoped it would be (the only reason I didn't give full marks is that the walls were very stained and marked - but perhaps room 251 is earmarked for...

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Helpful?
Thank lakegirl48
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear lakegirl48, We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Bexhill-on-Sea, United Kingdom
Reviewed 2 weeks ago

We wanted a hotel in Tunbridge Wells for one night with other family members as we were having a late Christmas Day in a restaurant in Langton Green. Another family member booked this hotel first and presumed it was Tunbridge Wells as it is advertised as Mercure Tunbridge Wells. I had no choice but to book this hotel as well....

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Helpful?
Thank Adrienne43
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Adrienne43, We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Bude, United Kingdom
Reviewed 2 weeks ago

We booked in to The Mercure, Tunbridge Wells at the very last moment in late December. The initial plan was to stay for three nights during the arrival of our grandchild. We ended up adding a night or two at a time and eventually stayed for eleven nights. The staff, without exception, are all charming, friendly and very helpful. It...

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Helpful?
Thank Paul V
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Paul V, We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

Hebden Bridge, United Kingdom
Reviewed 3 weeks ago

A lovely hotel with excellent facilities. Some parts of the bathroom decor looked a little bit tired (skirting needed sorting out) but this in no way detracted from the actual stay. We did have difficulty with the electronic room key working intermittently. When I mentioned this at checkout in the morning I was advised that even a mobile phone in...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Calder46
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Calder46, We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Reviewed 3 weeks ago via mobile

We stayed for one night only. The staff were all really friendly and helpful although when we checked out there and as no one to be seen so we just left keycard on the desk. We had an evening meal and the food was delicious, we didn't have to wait long and it wasn't too pricey. Bar prices were reasonable....

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Helpful?
Thank babyjumbohx

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Mallows Restaurant
Mallows Restaurant
Cuisines: International
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff

Additional Information about Mercure Tunbridge Wells

Address: 8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
Region: United Kingdom > England > Kent > Royal Tunbridge Wells > Pembury
Price Range: $95 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Tunbridge Wells 4*
Number of rooms: 84
Reservation Options:
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Also Known As:
Mercure Tunbridge Wells Hotel Pembury
Ramada Hotel Tunbridge Wells
Ramada Royal Tunbridge Wells
Royal Tunbridge Wells Ramada
Mercure Tunbridge Wells Royal Tunbridge Wells/Pembury, Kent
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Tunbridge Wells staff and other travellers.
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Questions? Get answers from Mercure Tunbridge Wells staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Buy better pillows.”
 of 5 bubbles O5295BZmartinb, 22 Jan 2017 | Read review
“There is no lift that we found so if you have heavy bags be warned but there are rooms on the ground floor.”
 of 5 bubbles Adrienne43, 6 Jan 2017 | Read review
“Avoid ground floor rooms”
 of 5 bubbles jeannie799, 28 Dec 2016 | Read review
“Ask for a quiet room as we suspect some may have road noise.”
 of 5 bubbles Roganroy, 26 Dec 2016 | Read review
“ask for quiet upper”
 of 5 bubbles Paul113, 21 Dec 2016 | Read review
5 of 5
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