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Mercure Tunbridge Wells

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Mercure Tunbridge Wells
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806 Reviews from our TripAdvisor Community

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Showing 786: English reviews
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London
Reviewed 2 days ago NEW

We hadn't stayed at this hotel since Sept 2013 when to be honest we weren't that impressed. Whist there are still things that need attention this hotel is certainly heading in the right direction. We dined in with family on the first night and the food was really quite good with the fish starters being absolutely lovely. All the food...

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Thank GordonBeasley
Leicester, United Kingdom
Reviewed 2 days ago NEW

We stayed for one night, large twin room with ensuite, was quiet and clean. Beds a bit hard. Enjoyed breakfast, good choice of cereals, fruit, fruit juices, cooked breakfast etc.The swimming pool was open by 7.30 am , water warm. Also steam room he sauna. Staff helpful, would stay again if passing in this direction

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Thank Tallsally2323
Nunspeet, The Netherlands
Reviewed 1 week ago

if you paid over 100 euros for a room there is no minibar or bottled water but two iron ironing boards I thought, am I good at my room 5000 pity that this service is lacking kitchen is well had a good dinner Situated in a countryside peace and harmony

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Thank ivo b
Liverpool, United Kingdom
Reviewed 1 week ago

We stayed at Mercure, Pembury for a wedding weekend and could not be more pleased. The check in was simple, staff were so helpful. The rooms were perfect if a little dated, but spotless, very comfy beds, tea and coffee provided and hairdryer, the lot. We had a very lovely stay with all that we needed. I can thoroughly recommend...

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Thank Trudie P
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Trudie P, WOW many thanks for the great 5* review. We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as...

London, England
Reviewed 1 week ago via mobile

Sited a couple of miles from Tunbridge Wells in Pembury. Local roadworks on A21 provide major traffic problems around the hotel at the moment. Hotel has large car park as well as Spa & pool. Reception welcoming and efficient. Room was spacious and included two chairs as well as all normal accessories. TV was a little outdated and carpet had...

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Thank Gallavanting Guy
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

DearGallavanting Guy, We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Reviewed 1 week ago

Booked through Wowcher as a Spa Get Away Weekend. One night for two including breakfast and dinner. Hotel is very outdated, from the swimming pool you can see the carpark with cars parked very close to the window and it's not tinted. This was not an appealing view. Steam and sauna rooms were okay a little on the small side,...

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Thank Ruby T
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Ruby T, Thank you for taking the time to tell us about your experience at the Mercure Tunbridge Wells Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate all feedback, therefore your comments are very important to us. I am sorry that you were not aware...

County Londonderry, United Kingdom
Reviewed 1 week ago

Review collected in partnership with Accorhotels.com
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Thank suet385
Reviewed 1 week ago via mobile

Good sized rooms. Tea / coffe facilities in room along with ironing board and hairdryer..decent bathroom only let down by shower curtain which keeps sticking to you when showering..advise to replace with shower screens. Good food cooked well. Small bar but no problem getting served. The staff are a credit to the hotel..very friendly and helpful. Would recommend to friends.

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Thank Glynja
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Glynja, We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

London, United Kingdom
Reviewed 2 weeks ago

My sister and I stayed for one night and had booked a twin room. The hotel called two days prior to say that there was a comedy show on and would we like to attend. We decided to opt out but did not know that there was also a disco on as well. We asked whether we could have a...

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Helpful?
Thank Donna M
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Donna M Thank you for taking the time out to post your review of our hotel, your feedback is greatly appreciated. I will be sure to share your review with all my team, I am pleased that you found their service to be good. I am sorry that you were not aware of the disco and thank you for...

Stoke-on-Trent, United Kingdom
Reviewed 2 weeks ago

Stayed here for one night on Saturday ,certainly would not return . For one thing we were not told there was a disco on ! We were put in a room which was was very tired looking in mold and flaking paint in bathroom and the bathroom door was filthy no excuse for that at all , the room was...

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Helpful?
Thank lynny719
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear lynny719, Thank you for taking the time to tell us about your stay at the Mercure Tunbridge Wells Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate all feedback, therefore your comments are very important to us. Please rest assured that your comments will be addressed...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Mallows Restaurant
Mallows Restaurant
Cuisines: Bar, International, Pub
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff

Additional Information about Mercure Tunbridge Wells

Address: 8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
Region: United Kingdom > England > Kent > Royal Tunbridge Wells > Pembury
Price Range: $93 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Tunbridge Wells 4*
Number of rooms: 84
Reservation Options:
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Also Known As:
Mercure Tunbridge Wells Hotel Pembury
Ramada Hotel Tunbridge Wells
Ramada Royal Tunbridge Wells
Royal Tunbridge Wells Ramada
Mercure Tunbridge Wells Royal Tunbridge Wells/Pembury, Kent
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Tunbridge Wells staff and other travellers.
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Questions? Get answers from Mercure Tunbridge Wells staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If a light sleeper ask for a room away from the A21. We had such a room and was okay”
 of 5 bubbles GordonBeasley, 20 Mar 2017 | Read review
“2 nd floor at rear of hotel”
 of 5 bubbles Tallsally2323, 20 Mar 2017 | Read review
“Room 100 was perfect for us.”
 of 5 bubbles 275trudiep, 13 Mar 2017 | Read review
“Find out whether there is an event on before you book.”
 of 5 bubbles 382donnam, 6 Mar 2017 | Read review
“Ask if there is a function on when you book because they won't tell you !”
 of 5 bubbles lynny719, 5 Mar 2017 | Read review
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