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We visited Eastwell Manor last Saturday for an Afternoon Tea, this was a part celebration for a 21st and 50th Birthday, this was our 3rd visit for the afternoon tea. On arrival we asked to be served on the terrace overlooking the beautiful grounds as...More
Thank you for a lovely day yesterday.
My spa booking started with a call and I spoke to Claire in the Spa reception. Her attention to detail when it came to dietary requirements was exemplary. She spoke to the Head Chef to check we could...More
Response from Darren S, Front Office Manager at Eastwell ManorResponded yesterday
What a glowing report - how wonderful it is to read that you had such a good time and that you explain the service you experienced from our staff as exemplary.
Claire and Jamie will be pleased that you singled them out for...More
Lovely surroundings, spa fantastic. Clean and recently refurbished rooms (Mews Suite). Restaurant and food was great and service even better. Denes, Andreea, Edy and young blonde guy in the bar were just the friendliest nicest staff.More
2 Thank claredd1
Response from Darren S, Front Office Manager at Eastwell ManorResponded 3 days ago
Thank you for taking precious time out to send us your feedback. I am so pleased that all the hard work and planning that has gone in to our refurbishment is appreciated by our guests. The bar staff will be delighted that you...More
What a let down, we have been here a few times and this time it was really spoilt, as we came on secret escape we had a mews lodge room not the hotel, these are being refurbished which you are not told about but you...More
3 Thank Thehusseys3
Response from Darren S, Front Office Manager at Eastwell ManorResponded 6 days ago
I am sorry that the accommodation you secured through a third party booking service was not to your liking. The reason these rooms where released to these discount sites is because we acknowledge that there is work going on (which will all be...More
No call in a week from the manager despite promised they would call!
➖ Our room was a newly refurbished one in a cottage; For over £200 a night I would have expected better and that’s before the faults; the door to the room stuck...More
2 Thank Darren L
Response from Darren S, Front Office Manager at Eastwell ManorResponded 1 week ago
your partner has already left a review that I have responded to and asked that she got in contact with us. I do not think it is necessary to leave two reviews when you travel together even though your review scored us higher...More