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Park-hotel Am Rhein

Traveller (34)
Room & Suite (9)
Dining (8)

About

Location
Cleanliness
Service
Value
Property amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Indoor pool
Wheelchair Access
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Room features
Air Conditioning
Minibar
Suites
Good to know
HOTEL STYLE
Classic
Great View
HOTEL CLASS

Location

Full view
59Somewhat walkable
Grade: 59 out of 100
33Restaurantswithin 1 km
9Attractionswithin 1 km
68Reviews
47Photos
1Q+A
3Room tips
Traveller rating
  • 23
  • 20
  • 19
  • 4
  • 2
Time of year
Traveller type
Language
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  • English
+ great place at Rhine, beautiful terrace, nice decoration, lovely place, prices okey (not too expensive), we have not stayed over but tried their Rest. several times now. - staff is totally unmotivated and definitely should do a better job. a smile doesn't cost a thing and we
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Response from Park-Hotel a, Leiter Front Office at Park-hotel Am Rhein
Responded 22 Feb. 2017
Dear guest, First of all thank you for taking the time to share your experience from your recent visit to the Park-Hotel am Rhein with other Tripadvisor users. We appreciate your positive feedback about our decoration and our beautiful terrace. Concerning your comment about our staff we are very sad hearing your impressions! Having satisfied guests is our main concern and you are so right, a smile doesn’t cost a thing! We are very sorry that you made this bad experience! But all feedback is important to us in order to look at ways of improving our standards and levels of service so thank you for bringing to our attention. We do hope, however, we will have the opportunity to welcome you back in our hotel in the near future! Best regards, Elke Frey Front Office Manager
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This hotel has the capability to reach 5 star status. The quality of the facilities, the services available and access to the Wellness thermal springs is a boon. The fact that most of the guests who stay do come for rehabilitation, lends a smack of a hospital environment.
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Response from Park-Hotel a, Leiter Front Office at Park-hotel Am Rhein
Responded 13 Jan. 2017
Dear Rajiv, Thank you so much for your kind evaluation of your stay. We are very glad to hear that you enjoyed your stay in our Park–Hotel am Rhein. Due to all the personal reviews we can do a daily improvement to make your stay the best as possible. We would be very grateful to welcoming you soon again! Best regards, Elke Frey Front Office Manager
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The large 2 room suite overlooking River Rhein was beyond my expectation. Room service food was just as excellent as what was served at the restaurant. We stayed a full five days & the menu was just fine & varied. The complimentary bicycles allowed us to bike to nearby
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Response from Park-Hotel a, Leiter Front Office at Park-hotel Am Rhein
Responded 5 Aug. 2016
Dear guests, Thank you so much for your kind words! We are so happy to have been able to host you and exceed your expectations. We look forward to welcoming you back soon! Best regards, Elke Frey Front Office Manager
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This time we took a large suit with two bedrooms. Excellent cleanliness and quiet spacious apart, with great Rhine view. One negative point is internet connection which seems to be absent in bedrooms and only present with some great luck in kitchen area. Thermal waters and
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Response from Park-Hotel a, Leiter Front Office at Park-hotel Am Rhein
Responded 17 Jan. 2016
Dear guest, Thank you very much for taking the time to write about your experiences with our hotel. All the feedbacks of our guests are very important for us. Especially the negative points we see as an opportunity for a continuous improvement. We are so happy you enjoyed our charming suite, the Rhine view and other wonderful amenities within the hotel. Concerning the internet connection: Please let us know next time you have any problems during your stay and we promise to improve it. We look forward to seeing you again! Best regards, Elke Frey Front Office Manager
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We have been spending a wonderful lunch outside, on the Rhein Terrace facing the Rhein. Staff was friendly, but not a bit reserved and not so much outgoing. Food is a deception. Toast that should go with a prawn salad came verly late, the Wiener Schnitzel was lacking the
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Response from Park-Hotel a, Guest Relations Manager at Park-hotel Am Rhein
Responded 30 Sep. 2015
Dear chkkna, dear guest I would like to thank you for choosing the Park-Hotel am Rhein for spending your lunch in Rheinfelden. I was pleased to learn that overall you thoroughly enjoyed your time with us. On the other hand I noted with regret that some services did not fully meet your expectations. It is feedback such as yours that helps us in our efforts to continuously fine-tune and improve our services and facilities. We are looking forward to another opportunity to welcoming you back at the Park-Hotel am Rhein in the hopefully not too distant future Daniela Rohner - Guest Relations
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Photo provided by managementPark-hotel Am Rhein
Zimmer
Ein Kulinarischer Hochgenuss welcher die Küche und Team dem Gast bietet..........Immer wieder To
Ein Kulinarischer Hochgenuss welcher die Küche und Team dem Gast bietet..........Immer wieder To
Ein Kulinarischer Hochgenuss welcher die Küche und Team dem Gast bietet..........Immer wieder To
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12
Sehr geehrter Gast Vielen Dank für Ihr Feedback, auch wenn dieses leider sehr negativ ausfällt. Es ist unser höchster Anspruch, den Wünschen unserer Gäste stets gerecht zu werden, deshalb ist es hilfreich, wenn wir auf Verbesserungsmöglichkeiten und Probleme aufmerksam gemacht werden. Es finden regelmässig Mitarbeiterschulungen zu diesem Thema statt, gerne werden wir Ihre Anregung aufgreifen. Wir würden uns sehr freuen, Sie trotz Ihrer negativen Erfahrung schon bald wieder einmal als rundum zufriedenen Gast in unserem Hause willkommen heissen zu dürfen. Freundliche Grüsse aus Rheinfelden Elke Frey Chef de Réception
0 votes
"Some rooms face the tennis court in a park like setting. Some rooms face the Rhine river."
"Ask for a room at the river side"
"The hotel staff is more than happy to show you their available rooms. Chose for comfort and proximity to elevator."
LOCATION
SwitzerlandCanton of AargauRheinfelden
NUMBER OF ROOMS
60
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