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Mercure Paris Porte d'Orleans

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326 Reviews from our TripAdvisor Community

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Showing 87: English reviews
London, United Kingdom
Reviewed 1 week ago

Building works were going on, and the environment was dusty and unpleasant, but no acknowledgement was given of this.I have stayed at this hotel on approximately 10 occasions over the past 18 months. Now as a loyalty card holder I don't specifically expect any preferential treatment, but I recognise all of the staff when I enter the lobby, but still...

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Helpful?
Thank theodort322
Sandrine L, Revenu Manager at Mercure Paris Porte d'Orleans, responded to this review

Dear Guest, Thank you for taking the time to write to us after your stay at Mercure Paris Porte d'Orléans. We are sorry that the service did not live up to your expectations, and we ask you to accept our most sincere apologies. Be assured that Sarah, at the reception, has communicated your feelings to the entire new team of...

Zurich, Switzerland
Reviewed 1 week ago

The room is particularly comfortable (the bed is so enjoyable) - has all what you would expect. I found the restaurant quite good as well. Nice extensive fresh menu and good wine. The service is friendly and attentive

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Helpful?
Thank Budapest4Lausanne
Sandrine L, Revenu Manager at Mercure Paris Porte d'Orleans, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Paris Porte d'Orleans. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Reviewed 4 weeks ago

I was very satisfied with this hotel. I stayed here the whole week during my business trip in Paris. Rooms wee clean and stuff is very friendly and willing to help. Breakfast is standard average good as in all Mercure hotels. I missed vegetables but everything else was very good. I tried also a dinner in a local restaurant. Wine...

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Helpful?
Thank Helena L
Sandrine L, Revenu Manager at Mercure Paris Porte d'Orleans, responded to this review

Dear Helena, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte d'Orléans. It is always a pleasure to read positive feedback from our guests. I am glad that you had appreciated our services and all was to your satisfaction. Thank you again for sharing your experience, and we hope your next visit will be...

Cartagena, Colombia
Reviewed 20 October 2016

My stay at the Mercure Porte d'Orleans was in every way very nice in terms of smile, efficiency comfort and cleanliness. Very good well located south of Paris and quiet this modern hotel resonable size has a perfect equipment for a trip to Paris or for a meeting. I live in Thailand and the country is very rich in quality...

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Helpful?
Thank gcbond
Sandrine L, Revenu Manager at Mercure Paris Porte d'Orleans, responded to this review

Dear host We thank you for the opinion you left on our hotel. We are delighted that you enjoyed your stay and look forward to welcoming you again very soon! Yours sincerely, Marine Bonnet

Montpellier, France
Reviewed 19 September 2016

My bed was very comfortable, and the room was correct. That said, they have very bad organisation and are often unaware if you paid or not. Case 1: my collegue paid in advance, and without proof he would have had to pay a second time. Case 2: I paid upon arrival directly with a bank card. The next day I...

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Helpful?
Thank br4254
Sandrine L, Revenue Manager at Mercure Paris Porte d'Orleans, responded to this review

Dear host, Thank you for taking the time to write a review on Tripadvisor. Be sure that your comment is precious to us: we really car about improving the quality of our services. We are sorry that your experience was not up to your expectations and we like to apologize for that. After your feedbak, be aware that we have...

Denmark
Reviewed 21 July 2016

The rooms are smal but well-equipped and very clean. Beed is super. Friendly and helpsome staff. Really good breakfast, with a good mixture of North American, Continental and French elements. The neighborhood is nice and quiet and it takes ~30 minutes to get into the city center by Metro. The parking lot was closed on the last day of our...

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Helpful?
Thank PappaJap
Sandrine L, Responsable relations publiques at Mercure Paris Porte d'Orleans, responded to this review

Dear host, Thank you for taking the time to write a comment on our establishment. A big thank you for your kind words on our teams and different services of our hotel. Be assured that we will pass on the message to them.We really appreciate your comments regarding our breakfast and bedding. We present our apologies for the closing of...

Reviewed 8 June 2016

This hotel is very nice, staff is well prepared and reasonably nice. Room was clean and the bed was comfortable. Breakfast was also good with decent options. I stayed at the first flor and early in the morning (around 6 AM) there is a disturbing amount of noise from what i can guess is supply trucks and carts being puled...

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Helpful?
Thank razvancostache
Sandrine L, Responsable relations clients at Mercure Paris Porte d'Orleans, responded to this review

Dear host, Thank you for taking the time to write a comment on our establishment. A big thank you for your kind words on our teams and different servicesof our hotel. Be assured that we will pass on the message to them. We present our apologies for the noise annoyance that took place during your previous stay. We hope to...

New York City, New York
Reviewed 28 May 2016 via mobile

Hotel Mercure Montrouge Paris I was ready to post the following positive review. And then discovered in a most miserable fashion that THE HOTEL HAS NO AIR CONDITIONING. DO NOT STAY HERE IN THE SUMMER. Or the spring, or if there's any chance at all the temperature will turn above 65-degrees Fahrenheit. It's miserable in the room. It looks as...

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Helpful?
Thank tempscreenname
Sandrine L, Responsable relations publiques at Mercure Paris Porte d'Orleans, responded to this review

Dear Host, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte D'Orléans. .I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to...

Belfast, United Kingdom
Reviewed 12 January 2016 via mobile

Stayed here over new years. Cant see what the bad reviews are about, the hotel is very clean and modern. Our room was spacious, large bed, cleaned everyday. Good big tv in the room, mostly french channels but a couple english. Small gridge in room which is handy for drinks. Clean bathroom. Room cleaned everyday with new towels. Staff are...

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Helpful?
Thank petewalks54
Brighton
Reviewed 4 January 2016

Nice size room with comfortable bed, good TV and shower. 10 minute walk to Metro but if you're driving there is a good sized car park on site which is a reasonable price for central location. ( £15 for 24 hours). Friendly and attentive staff eg providing without asking at our 2nd breakfast something which we had requested on our...

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Helpful?
Thank blarnnie

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Located in Montrouge and very close to Montparnasse train station and Orly airport, the 4-star Mercure Paris Porte d'Orleans hotel welcomes you to Paris. Each of the spacious, well-appointed guest rooms are air-conditioned and features a flat-screen TV, a minibar and facilities for making tea and coffee. Free Wi-Fi access is also provided. My Restaurant, the hotel's restaurant, serves traditional French cuisine in an air-conditioned, non-smoking dining area. My Bar is a cosy bar that serves a variety of drinks and cocktails and also serves snacks every day until midnight. Underground parking on site 256 places ... more   less 

Additional Information about Mercure Paris Porte d'Orleans

Address: 13 rue Francois Ory, 92120 Montrouge, France
Region: France > Ile-de-France > Hauts-de-Seine > Montrouge
Price Range: $117 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Paris Porte d'Orleans 4*
Number of rooms: 188
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Also Known As:
Mercure Paris Porte d`Orleans Hotel Montrouge
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Paris Porte d'Orleans staff and other travellers.
1 question
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Questions? Get answers from Mercure Paris Porte d'Orleans staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Perfect wifi connection”
 of 5 bubbles gcbond, 19 Oct 2016 | Read review
“Daily lunch menu is very nice (18 euros), the restaurant it's always full in that time of the day with local business men.”
 of 5 bubbles razvancostache, 7 Jun 2016 | Read review
“Sort out the drains, this was not the quality of stay I would expect.”
 of 5 bubbles S163FWchriss, 8 Dec 2014 | Read review
“AC is very loud and housekeeping keeps putting it to the maximum, Inform reception beforehand. get a room facing the street or at a higher level as at the inner side there is a very loud machine that will prevent you from opening the window at night.”
 of 5 bubbles SanroSanro, 7 Oct 2014 | Read review
“all rooms are good view”
 of 5 bubbles magdymohey, 10 Jul 2014 | Read review
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