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pentahotel Brussels Airport

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220 Reviews from our TripAdvisor Community

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Showing 158: English reviews
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Reviewed 2 days ago NEWvia mobile

My first stay at a pentahotel and I enjoyed every bit of it  The whole concept is successfully designed around creating a community and I felt welcomed by the friendly staff from the fist moment (after one week in a 'cold' Doubletree by Hilton, this was warm treat). They have roomservice but the design is done in such a clever...

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Helpful?
Thank Christophe P
pentahotel B, Guest Service Manager at pentahotel Brussels Airport, responded to this review

Dear Christophe, Thank you for the kind words following your stay with us in Brussels Airport. I am pleased that you enjoyed your experience of pentahotels, it certainly is an exciting chain of hotels! Our team and I are always thankful of hearing that we have got things right. I hope that we will see you back with us very...

Geneva, Switzerland
Reviewed 2 weeks ago

Property is great and even better for the price I paid, roughly €50 for a double. But I flew in to Brussels airport and hit the 'call the property' button on my booking and it just went to some crazy booking service and then diverted to a number that was always busy. So, work out before hand how the (fairly...

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Thank S8242JJmarkb
pentahotel B, Guest Service Manager at pentahotel Brussels Airport, responded to this review

Dear Mr. van den Adel, Thank you for the kind words following your stay with us here in Brussels Airport. I am pleased that you enjoyed your experience of pentahotels! I hope that we will see you back with us very soon. Best regards, K. Law

Hilversum, The Netherlands
Reviewed 2 weeks ago

Good location, easy accessible for where we need to be. Good beds, very good breakfast service and, although we didn't use it this time: a well equipped gym. Keep it up Penta Team! The choice of movies is always uptodate.

Review collected in partnership with this hotel
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Thank matthijs65
pentahotel B, Guest Service Manager at pentahotel Brussels Airport, responded to this review

Dear Guest, Thank you for the kind words following your stay with us here in Brussels Airport. I am pleased that you have enjoyed your experience of pentahotels! We hope to see you back with us very soon. Kind regards, K. Law

Henegouwen
Reviewed 2 weeks ago

Clean room, close to airport, shuttle to the airport but a lot of noise during the whole night, price was wrong at check out. I booked via website of the hotel but at check out, the price was much higher and, unless I booked an arrangement with parking included, they charged the parking. After discussion, the bill was adapted but...

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Thank HDN340
pentahotel B, Guest Service Manager at pentahotel Brussels Airport, responded to this review

Dear Mr. Lamon, I am sorry to see that you did not thoroughly enjoy your stay with us. I would like to apologise for the the discussion which had occured during your check out and will share it with my team to ensure that it does not happen again in the future. We do hope to see you again in...

Amsterdam, The Netherlands
Reviewed 2 weeks ago

The rooms are not so good isolated. You hear when the Nabors go to the toiler or shower. Booked via Booking.com and was very good en easy. Book the breakfast when you check-in you get a discount thats fery nice. Free pooltable and many televisions to in the bar. TV in the rooms is great. Many TC programs and films.

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Thank nickL3806YF
pentahotel B, Guest Service Manager at pentahotel Brussels Airport, responded to this review

Dear guest, Thank you for your feedback regarding your recent visit and we are happy to hear that you had a pleasant stay and enjoyed the penta facilities. Sorry to hear for the disturbance you have experienced from your neighbours. We are looking forward to welcoming you back again soon in our hotel. With kind regards K. Law

Iserlohn, Germany
Reviewed 3 weeks ago

at check in they asked me if I want breakfast. If I oder it this evening, it will be 13€. Tomorrow it will be 18€. WTF!!! How should I know in the evening if I will be hungry the next morning? Room: very small. Didn't know where to put my suitcase so placed it on the bed. Room not quiet,...

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Helpful?
Thank Martinair
Kristof L, General Manager at pentahotel Brussels Airport, responded to this review

Dear Martinair, Thank you for your feedback. It was also nice to read that you appreciated our food offer and the design of the hotel. When we opened the hotel last year the charge of 18€ for breakfast was the only option. Upon request of our guests, we have launched a promotional early booker breakfast rate at only 13€. I...

Peyia, Cyprus
Reviewed 4 weeks ago

Very cosy hotel, styleful decorated, The restaurant is good and just what we were looking for on our stay between flights. The rooms are small, comfortable but could have more space for the suitcases.. Good shuttle service. All in all good value for money.

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Thank jacobus2017
Kristof L, General Manager at pentahotel Brussels Airport, responded to this review

Hi, Thank you for taking the time to post your review of your stay with us at pentahotels here on TripAdvisor. It was really nice to read your comments & I will be sure that the team are thanked for making your stay enjoyable. I hope that you will be a regular visitor to us here at pentahotel Brussels Airport....

Thessaloniki, Greece
Reviewed 4 weeks ago

Location is good and the shuttle bus service excellent. Unfortunately, WiFi is so slow that you can not even check your emails. For a decent internet connection you have to pay!So WiFi is not free at all. Also, room was too cold. The room is being heated by a mounted airco (not a normal heating) and during the night was...

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Thank 413christosp
Afrodite z, Manager at pentahotel Brussels Airport, responded to this review

Dear Guest, Thanks for taking the time to share your experience with us at pentahotels. Concerning the WIFI,we are currently in close contact with our internet provider to examine the possibilities to increase the speed. We hope to see you again in our pentahotel real soon! Kind regards, A. Zaczagkis - Sales Manager.

Lisbon, Portugal
Reviewed 4 weeks ago

The room is not very large but was very clean and comfortable.The breakfast was very good. The hotel is very close to the airport. It is a modern young hotel with a nice bar. Good service and friendly staff.

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Thank 874afonsom
Afrodite z, Manager at pentahotel Brussels Airport, responded to this review

Dear Guest, Thank you so much for these kind words! It is always nice to read that our guests enjoyed their stay & I am really pleased that we got things right for you. I hope that you will be a regular visitor to us here at pentahotel Brussels Airport. Very best regards, A. Zaczagkis - Sales Manager.

Mouries, France
Reviewed 4 weeks ago

Speechless, after checking-in at Penta in Diegem last Saturday. Indifferent staff member, refusal to give requested information, non-respect of reservation Styleless, the first room we were given was not made, looked like a warzone. The second room was twin and not king as reserved. The staff member didn’t even check what was available. The second room had one single towel,...

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Helpful?
Thank StevenBBB
Kristof L, General Manager at pentahotel Brussels Airport, responded to this review

Dear Steven BBB, Thank you very much for your feedback about your stay in our hotel. Unfortunately the service level provided, did not live up to your expectations. We will look into this internally in order to be able to evaluate what has happened and take appropriate measures. Best regards,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Meeting Rooms
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Staying at the airport? The shiny new pentahotel is the cleverest decision you could make. The former hotel has been transformed into something exciting and different, with a very special penta flavour. In the meantime this culturally beautiful location, with friendly staff waiting to help you settle in, is a brilliant choice for leisure or business trips. The wonderful neighbours include Nato Headquarters and Brussels' Atomium is just a stone throw away. Not forgetting you! At penta you become the world's most prestigious VIP. ... more   less 

Additional Information about pentahotel Brussels Airport

Address: Berkenlaan 5, Diegem 1831, Belgium (Formerly Alliance Brussel Airport Hotel)
Region: Belgium > Flanders > Flemish Brabant Province > Diegem
Price Range: $76 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — pentahotel Brussels Airport 3*
Number of rooms: 87
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Booking.com, DerbySoft Ltd Shanghai HQ Supplier Direct, Priceline, Hotel.de and Agoda so you can book your pentahotel Brussels Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Brussels Airport Hotel Diegem
Holiday Inn Express Diegem
Holiday Inn Diegem
Hotel Style:
#2 Business Hotel in Diegem
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Questions & Answers

Here's what travellers have asked, with answers from pentahotel Brussels Airport staff and other travellers.
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10 months ago

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Questions? Get answers from pentahotel Brussels Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Maybe a room upgrade gives you at least some place for your luggage.”
 of 5 bubbles didicpo, 24 Jan 2017 | Read review
“Standard rooms are very small, so consider an upgrade if this concerns you.”
 of 5 bubbles FatBrad7, 18 Jan 2017 | Read review
“We had room 19, which is close to where the coached are parked, So an early wake up was had.”
 of 5 bubbles SteveR655, 19 Dec 2016 | Read review
“Keep the curtains drawn,”
 of 5 bubbles virginia6819, 19 Dec 2016 | Read review
“the prices on the hotel website were double what I found on other sites”
 of 5 bubbles 114sarahi, 10 Dec 2016 | Read review
5 of 5