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Holiday Inn Brussels Airport

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Holiday Inn Brussels Airport
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756 Reviews from our TripAdvisor Community

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Showing 596: English reviews
Cambridge
Reviewed 19 December 2014

I stayed here as part of a weekend break with Newmarket holidays I liked The break itself but I did not like the way the hotel treated the coach parties and wanted to give us second rate service at breakfast and they were unpleasant about it / it was better the second day as they were challenged about it. Newmarket...

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Helpful?
Thank connie80
Mathieu V, Manager at Holiday Inn Brussels Airport, responded to this review

Dear connie80 Thank you for sharing your feedback with us. We are truly sorry for the challenges you experienced. We would like to confirm you that the necessary measure have been made to avoid these situations in the future. Kind Regards, The Holiday Inn Team

Newcastle upon Tyne, United Kingdom
Reviewed 15 December 2014

It was an overnighter on the way back from Austria. It was mixed with absolutely super facilities and a fabulous bar snack to one of the worst breakfasts I have ever experienced and tasted. Rooms were superbly appointed and modern with free wifi in the rooms. The bar snack of black Aberdeen angus burger with fries and onion rings was...

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Helpful?
Thank saintee56
Mathieu V, Manager at Holiday Inn Brussels Airport, responded to this review

Dear saintee56 Thank you very much for sending us your detailed feedback. It is our pleasure to read you enjoyed our Angus Beef Burger, which is one of our specialities. We are also truly sorry for not delivering a good quality at our breakfast buffet. Rest-assured that our executive chef and our F&B manager will take all necessary actions to...

UK
Reviewed 10 December 2014

We stayed at this hotel as part of a package tour with Newmarket Holidays to visit the Christmas Markets. The room was excellent, spacious and clean but the service was so poor it was almost embarrassing. We waited over two hours for a burger & chips at a cost of 19 euro each and the bar staff were both slow...

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Helpful?
1Thank maggiemay1946
IHGCare, Guest Relations Manager at Holiday Inn Brussels Airport, responded to this review

Dear maggiemay1946, Thank you for taking the time to relay your comments regarding our property during your recent stay. I am happy that you found our rooms clean and comfortable. However, I am very disappointed that your stay was negatively affected by the level of staff service you received during your breakfast. Please accept our sincerest apologies for any inconvenience...

Attleborough, United Kingdom
Reviewed 8 December 2014

Hotel was very clean and the rooms spacious and well equipped but unfortunately let down by the poor service at the bar for meals. We ordered a bar meal and it was not served to us until 90 minutes later after complaining many times, it appeared the chef only cooks what he feels like cooking and that was a quote...

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Helpful?
Thank Sue B
London, United Kingdom
Reviewed 7 December 2014

Excellent hotel, stayed for one night. Check in was quick and efficient, unlike some hotels !! Hotel wasn"t full so was given a room upgrade free of charge. Room itself was large, as was the bathroom...both were very clean. Didn"t use the hotel restaurant, so cant comment on that but breakfast was excellent....great choice and as much as you can...

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Helpful?
Thank steve w
Mathieu V, Director of Sales at Holiday Inn Brussels Airport, responded to this review

Thank you so much for your 5* review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Mathieu Van Welden Director of Sales & Marketing

Reviewed 6 December 2014 via mobile

For the second night in a the we have had poor service at the hotel restaurant/bar area. Tonight we encountered an extremely long wait time (45 minutes) just to order drinks. After sitting an hour we still have yet to receive a drink at our table. Very disappointed here... Otherwise a decent hotel outside of the service.

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Helpful?
Thank jsudduth
IHGCare, Guest Relations Manager at Holiday Inn Brussels Airport, responded to this review

Dear jsudduth, Thank you for taking the time to post a review of our property. Please accept our sincere apologies for falling short of your expectations on some aspects of your stay. Rest assured that these issues will be looked into. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the...

Brighton, United Kingdom
Reviewed 3 December 2014

I stayed here for one night as part of a coach tour on a bed and breakfast basis but chose to have an evening meal. I ate in the area attached to the bar and found very impressive. The meal was generous portion wise and well presented and reasonable priced for a Holiday Inn as also the drinks (UK holiday...

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Helpful?
Thank Mary L
Mathieu V, General Manager at Holiday Inn Brussels Airport, responded to this review

Dear guest, Thank you so much for taking the time to review our hotel. It's a great pleasure to hear that you enjoyed your stay with us. Your five star review makes us proud and is a great compliment to our entire team. Please do not hesitate to contact us if we can do anything else to make your next...

Ottawa, Canada
Reviewed 30 November 2014 via mobile

Another wonderful stay overall - almost two weeks. I have stayed in a couple other hotels on the Holidaystraat strip... And Holiday Inn has been consistently good with great services and facilities, all with a decent price tag. This review i will offer up some helpful tips and info. - this hotel isn't right at the airport, but they have...

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Helpful?
Thank Stephen B
Mathieu V, Director of Sales at Holiday Inn Brussels Airport, responded to this review

Dear figrn, Thank you very much for your very detailed feedback concerning your stay at Holiday Inn Brussels Airport. We have forwared these comments to all departments at our hotel and will use these to motivate our staff and improve our service level even more. Looking forward to welcome you again soon! Kind Regards, The Holiday Inn Brussels Airport' team

Seattle, Washington
Reviewed 22 November 2014

Stayed here overnight for layover in 11/2014. Property is remodeled with modern lobby area and rooms that are up to date and certainly above average for the Holiday Inn marque. The hotel is aiming for a trendier image and mostly succeeds. Friendly front desk staff, easy check in, restful sleep. Wifi was fast and shower water pressure strong. Shuttle runs...

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Helpful?
1Thank MD2Be
Mathieu V, Manager at Holiday Inn Brussels Airport, responded to this review

Dear MD2Be, Thank you so much for taking the time to review our hotel. It's a great pleasure to hear that you enjoyed your stay with us. Your review makes us proud and is a great compliment to our entire team. Please do not hesitate to contact us if we can do anything else to make your next stay even...

Cairo, Egypt
Reviewed 20 November 2014

I stayed at the Holiday Inn Brussels Airport in May 2014, on an Layover with the airline I am working for The hotel is very close to the airport which is an advantage for travelers with little time and not interested in visiting the city although it's also easy to go to the city center by bus or train and...

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Helpful?
Thank ahassanmaly
Mathieu V, Guest Relations Manager at Holiday Inn Brussels Airport, responded to this review

Dear ahassanmaly, Thank you for your 4 star review. It’s a great pleasure to hear that you enjoyed your stay! We look forward to welcoming you again soon! Yours sincerely, The Holiday Inn Brussels Airport Team

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
Holiday Inn Brussels Airport hotel is located in the business area of the Brussels Airport, near to the NATO and offices of DHL, British Telecom, Cisco Systems, Hewlett Packard, Johnson Controls, Honeywell, Canon, Deloitte, Bayer, 3M, Toyota, with complimentary shuttle bus on set times to these offices. The fully renovated Holiday Inn Brussels Airport hotel has the largest rooms (32 sq. meters) of all hotels at Brussels Airport. The hotel offers 14 meeting rooms with a maximum capacity of 500 people and 800 Sq. meters. Wireless internet is free of charge in the entire hotel! A scheduled free shuttle service from/to Brussels Airport and the hotel is available for our guests. Enjoy our bar-resto, the extensive Health & Leisure Club with INDOOR SWIMMING POOL, Jacuzzi, steam room and fitness. You can enjoy a real wellness weekend! Holiday Inn Brussels Airport is the perfect hotel when you want to visit the Eurantica Brussels Fair or Intensive Care in March, European Seafood Exposition in April or any other fairs in Brussels Expo. ... more   less 

Additional Information about Holiday Inn Brussels Airport

Address: 7 Holidaystraat, Diegem 1831, Belgium
Region: Belgium > Flanders > Flemish Brabant Province > Diegem
Price Range: $97 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Brussels Airport 4*
Number of rooms: 310
Reservation Options:
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Also Known As:
Holiday Inn Brussels Airport Hotel Diegem
Brussels Airport Holiday Inn
Holiday Inn Diegem
Diegem Holiday Inn
Hotel Style:
#4 Luxury Hotel in Diegem
#5 Business Hotel in Diegem
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Brussels Airport staff and other travellers.
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Questions? Get answers from Holiday Inn Brussels Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask at the reception to join IHG Rewards Club for more benefits! It is for free :)”
 of 5 bubbles dobromir_chodkowski, 1 Nov 2016 | Read review
“request for a quiet room.”
 of 5 bubbles 731mariah, 16 Oct 2016 | Read review
“Priority Club members are entitled to a floor of their own and get free espresso machines and minibar”
 of 5 bubbles Fabrizio_FCR, 7 Oct 2016 | Read review
“Go for the Odd rooms and mid hotel”
 of 5 bubbles TJM090, 20 Sep 2016 | Read review
“Good hotel all rooms have AC might be best to ask for a front facing room to avoid catering delivery's in the morning”
 of 5 bubbles ulysees321, 17 Aug 2016 | Read review
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