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Holiday Inn Brussels Airport

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Holiday Inn Brussels Airport
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789 Reviews from our TripAdvisor Community

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Canada
Reviewed 3 days ago NEW

The free shuttle is not available from 9:30am to 6 pm. Our 10am arrival left us with a 15Euro cab bill. The check was a foreign experience using a self check in. Pool and Gym are both very acceptable. Internet is inconsistent. Breakfast was good. Restaurant has a pretty setting. The room is ok, great water pressure. We were told...

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Helpful?
Thank damrae
Dion M, General Manager at Holiday Inn Brussels Airport, responded to this review

Hello damrae, Thank you for sharing your feedback about Holiday Inn Brussels Airport. Our free airport shuttle service is indeed not available between 10.00am and 06.00pm due to almost no guest demand for this service during these hours. Nice to see that you have appreciated our free of charge wellness facilities. We look forward to welcome you soon again! SKOJ...

Bucharest, Romania
Reviewed 5 days ago NEW

The hotel is very close to the airport, but quite far from the city and I found it difficult to get from the city to the hotel using public transport. First impression was not great: self check-in instead of a regular front desk and unattractive hallways. But the room was nice: it was large enough, clean, had everything I needed,...

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Helpful?
Thank CameliaVat
Province of Rome, Italy
Reviewed 1 week ago

I never had this poor experience with a 4 stars Hotel . i am extremely disappointed by the room I was given and the price paid. My room was close to the elevator, an entire wall of the room corresponding to the elevators (3 elevators!) meaning that it was a noise like elevators were passing directly into the room everytime...

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Helpful?
Thank Bellsrapisarda
Dion M, General Manager at Holiday Inn Brussels Airport, responded to this review

Dear Bellsrapisarda, I very much regret that you were not satisfied with your experience at Holiday Inn Brussels Airport. Your comment about our staff member at the front desk has been discussed for improvement with the manager involved. Be assured that our goal is always to strive for 100% guest satisfaction. We are currently investigating the isolation issue with external...

UK
Reviewed 1 week ago

I stayed in this hotel for a week to attend a conference near by to cut down on travel cost. I was walking distance of the conference but it was a 80euros a return taxi trip into Brussels town centre, so only went once. I was greeted with automated check-in which I have never had before. I was unsure about...

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Helpful?
Thank greenleader1984
Dion M, General Manager at Holiday Inn Brussels Airport, responded to this review

Dear greenleader1984, Much appreciated to see that you have enjoyed your stay with us and thank you for having taken the time to write this review! Indeed, Holiday Inn Brussels Airport has an automated check-in & check-out procedure. This system has been designed to guarantee our guests with a maximum of efficiency as each procedure takes approximately 2 minutes. Assistance...

Reviewed 2 weeks ago via mobile

As a spire member of the ihg group i would have expected a greating and somehow a recognition of my many days in ihg hotels Automation is good, but do not automate the personal touch every hotel works hard on getting right. This is people business, not just factory check inn. This is my last time at this location

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Helpful?
Thank Peter T
Dion M, General Manager at Holiday Inn Brussels Airport, responded to this review

Dear Peter T, Thank you for sharing this valued feedback about Holiday Inn Brussels Airport. Furthermore, for being a valued IHG Rewards Club Spire member and using IHG hotels as your 'home-away-from-home'. I regret to read your comment about our automated check-in & check-out system which has specifically been designed to guarantee our guests with a maximum time consumption of...

Winnipeg, Canada
Reviewed 2 weeks ago

The front lobby and restaurant of this hotel are very nice. The hallways to the rooms are horrible. The rooms themselves are okay, fairly large and clean enough. The bathroom in our room was just okay. The check in process is different from any I have ever encountered before. It's more or less self check in, and the staff in...

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Helpful?
Thank agt33
Dion M, General Manager at Holiday Inn Brussels Airport, responded to this review

Hello agt33, Thank you for having taken the time to write your feedback about Holiday Inn Brussels Airport. I definitely understand your remark about our hallways and I am therefore also pleased to inform you that the hallways will be refurbished this summer. Our check-in & check-out procedure has been designed to guarantee our guests with a maximum of efficiency...

Sutton Coldfield, United Kingdom
Reviewed 3 weeks ago

Well the room was good but the restaurant is poor. Took 30 minutes to get my bill after beings served a dead horse steak which almost defeated the knife. Sadly cannot recommend this hotel unless you are eating out. That said staff were good so praise where it is due.

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Helpful?
Thank Shaggybaz
Dion M, General Manager at Holiday Inn Brussels Airport, responded to this review

Dear Shaggybaz, Thank you for sharing your feedback in regards to your stay at Holiday Inn Brussels Airport. We will definitely share these comments with the managers involved for immediate improvement. Nevertheless, we look forward to welcome you back soon again! Kindest regards, Dion Maes General Manager Holiday Inn Brussels Airport

London, United Kingdom
Reviewed 4 weeks ago

travelling to Germany from France, so dropped in here for a night. Great location 4 minutes of the Brussels Ring! So easy to find! First impression - Unusual check in area, can be self service or here might be a guy there...to assist!! Rooms lovely and clean modern fresh look! Quiet and comfortable. Check out is self service - So...

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Helpful?
Thank HerrFUDGE
Dion M, General Manager at Holiday Inn Brussels Airport, responded to this review

Dearest HerrFUDGE, Thank you for taking the time to write this review about Holiday Inn Brussels Airport! Excellent to see that you have appreciated our location and services. We will review how we can make more clear that the parking needs to be paid in the lobby before departure. Thank you for this comment! We look forward to welcome you...

Reviewed 5 weeks ago via mobile

Nice location not far from the airport. Very interesting the possibility to do a check in yourself. The room is clean and big. Inside thr hotel there is a Starbuks where you can eat good food and drink wonderfull beer. I suggest it to all.

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Helpful?
Thank Ingeinge
Dion M, General Manager at Holiday Inn Brussels Airport, responded to this review

Thank you very much for this nice review about our hotel Ingeinge! Our check-in & check-out system is indeed trendsetting and is designed to provide our guests with a check-in & check-out time of approximately 2 minutes. We look forward to see you soon again and enjoy already your Starbucks next time ;-) Warm regards from all of us, Dion...

sussex
Reviewed 22 February 2017

I stay in quite a lot of Holiday Inn hotels. Some are great, others just average. My evening at the Brussels airport hotel definitely goes down as average - at the very best. The hotel now uses self-service kiosks for check-in, which slows down the process and eliminates the possibility of a conversation with staff about interests and priorities.

The...

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Helpful?
Thank nickmc
Dion M, General Manager at Holiday Inn Brussels Airport, responded to this review

Dear nickmc, Thank you for writing this review about Holiday Inn Brussels Airport. I regret to notice that you were not fully satisfied about your stay with us. Our technical department has already verified the concerned guestroom and fixed the issues concerning the heating and window. Did you know that our automated check-in & check-out service has been designed to...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Holiday Inn Brussels Airport hotel is located in the business area of the Brussels Airport, near to the NATO and offices of DHL, British Telecom, Cisco Systems, Hewlett Packard, Johnson Controls, Honeywell, Canon, Deloitte, Bayer, 3M, Toyota, with complimentary shuttle bus on set times to these offices. The fully renovated Holiday Inn Brussels Airport hotel has the largest rooms (32 sq. meters) of all hotels at Brussels Airport. The hotel offers 14 meeting rooms with a maximum capacity of 500 people and 800 Sq. meters. Wireless internet is free of charge in the entire hotel! A scheduled free shuttle service from/to Brussels Airport and the hotel is available for our guests. Enjoy our bar-resto, the extensive Health & Leisure Club with INDOOR SWIMMING POOL, Jacuzzi, steam room and fitness. You can enjoy a real wellness weekend! Holiday Inn Brussels Airport is the perfect hotel when you want to visit the Eurantica Brussels Fair or Intensive Care in March, European Seafood Exposition in April or any other fairs in Brussels Expo. ... more   less 

Additional Information about Holiday Inn Brussels Airport

Address: Holidaystraat 7, Diegem 1831, Belgium
Region: Belgium > Flanders > Flemish Brabant Province > Diegem
Price Range: $101 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Brussels Airport 4*
Number of rooms: 310
Reservation Options:
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Also Known As:
Holiday Inn Brussels Airport Hotel Diegem
Brussels Airport Holiday Inn
Holiday Inn Diegem
Diegem Holiday Inn
Hotel Style:
#4 Luxury Hotel in Diegem
#5 Business Hotel in Diegem
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Brussels Airport staff and other travellers.
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Questions? Get answers from Holiday Inn Brussels Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all rooms are ok but just remember the restaurant menu is pants”
 of 5 bubbles Shaggybaz, 8 Mar 2017 | Read review
“High floor - Great view!”
 of 5 bubbles HerrFUDGE, 27 Feb 2017 | Read review
“They say they are upgrading rooms, ask for one that's been recently refurbished.”
 of 5 bubbles nickmc, 21 Feb 2017 | Read review
“get a different hotel”
 of 5 bubbles ColinD736, 19 Dec 2016 | Read review
“Probably the Ibis or one of other the hotels in the same road”
 of 5 bubbles 402johnd, 16 Dec 2016 | Read review
5 of 5