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Van der Valk Brussels Airport

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#1 of 11 Hotels in Diegem
Certificate of Excellence
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Van der Valk Brussels Airport
Van der Valk Brussels Airport
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932 Reviews from our TripAdvisor Community

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Showing 424: English reviews
Aying, Germany
Reviewed yesterday NEWvia mobile

I'm quite disappointed. Dirty carpet, fridge empty, vending machine defect, but stay very expensive. On the positive side is the staff, very friendly. I won't return. The are significant better hotels in this area.

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Helpful?
Thank oliver s
Badalona, Spain
Reviewed 4 days ago NEW

Very nice hotel located near to the Brussels airport. The hotel is very quiet, near to the train station to go to brussels in ten minutes and also with two restaurants inside. The rooms are very comfortable and you can sleep very well during the night. There is no anoying noise. This hotel has a japanese restaurant and a european...

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Helpful?
Thank David M
MonicaVH08, Front Office Manager at Van der Valk Brussels Airport, responded to this review

Dear David, We love your feedback! Thanks. Kind regards, Monica Van Haute

Norwich
Reviewed 5 days ago NEW

We stopped here to break a 12hr drive up. We booked an executive room as while only planning to be there to sleep, wanted extra space and possibly a bit more comfort. It was located in 'Wings', which has a slightly convoluted was of getting to, until you realise that you can just go out one front door and int...

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Helpful?
Thank NorwichSoda
MonicaVH08, Front Office Manager at Van der Valk Brussels Airport, responded to this review

Dear guest, Thank you for sharing your feedback on TripAdvisor! Guest satisfaction is very important for us. We do all the necessary in order to meet your expectations. Please ask us the next time for a room in our main building, with a separate bathroom. Further, I would like to apology for the noise during the night. Hopefully we may...

Noaddressville
Reviewed 1 week ago NEW

My wife and I came in late and wanted to book a room. Staff mentioned that it was not possible as the hotel was fully booked. I took my phone and made a reservation via booking.com while standing in front of him.

Review collected in partnership with this hotel
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Helpful?
Thank W9184DHivanv
MonicaVH08, Front Office Manager at Van der Valk Brussels Airport, responded to this review

Dear guest, First of all I would like to thank you for your feedback. Your opinion is important for us. This incident is contradictory to the customer service that we offer. My sincere apologies. I hope we may welcome you back in the future to convince you of our outstanding customer service. Kind regards, Monica Van Haute

Chicago, Illinois
Reviewed 1 week ago via mobile

Ended up here after our flight was cancelled. The airlines arranged the hotel, including meals, so I wasn't expecting much. I was pleasantly surprised. The staff was very friendly. The restaurant was decent. The rooms were comfortable and the bathroom was surprisingly large. The hotel is close to a train that goes into Brussels (and a few other cities I...

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Helpful?
Thank 1travlgirl
MonicaVH08, Front Office Manager at Van der Valk Brussels Airport, responded to this review

Dear traveller, I am happy that we have exceeded your expectations. I hope we may welcome you back on another occasion. Kind regards, Monica Van Haute

Gothenburg, Sweden
Reviewed 1 week ago

I will start my review by describing the situation we were at when we (me and my husband) arrived at Van der Valk hotel, se you readers can take it from the right perspective. We arrived very late in the evening because we missed a connection flight directed home. The flight company delayed our flight from Berlin and that didn't...

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Helpful?
Thank Irene S
Dorien B, Guest Relations Manager at Van der Valk Brussels Airport, responded to this review

Dear Irene, Thank you for your effort in writing this review. I'm delighted to read that you appreciated our service and our efforts to please you and the other stranded passengers. Warm regards, Dorien Broothaerts Guest Experience Manager

Bruges, Belgium
Reviewed 2 weeks ago

We booked a room for one night to catch an early flight in the morning. We had a big room, nice bathroom and very clean. Very friendly staff and very good gym with a view on the 6th floor. The free shuttle to the airport was right on time. Perfect!

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Helpful?
Thank GeorgeSbrugge S
MonicaVH08, Guest Relations Manager at Van der Valk Brussels Airport, responded to this review

Dear Guest, Thank you for your effort in writing this positif review. Much appreciated. Warm regards, Dorien Broothaerts Guest Experience Manahger

Eeklo, Belgium
Reviewed 2 weeks ago

Very good short stay, before traveling by plane. Good shuttle service. The room was very clean, good beds and a very Large room. The bathroom was nice. Friendly people. The connecting room for the children was also very good.

Review collected in partnership with this hotel
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Helpful?
Thank P6136PZericac
MonicaVH08, Guest Relations Manager at Van der Valk Brussels Airport, responded to this review

Dear Guest, Thank you for reviewing our hotel. We hope to have the opportunity to host you again. Warm regards, Dorien Broothaerts Guest Experience Manager

Oostduinkerke, Belgium
Reviewed 2 weeks ago

Very nice and kind hotel. and the restaurant is excellent. for the rest is the hotel very clean and personal is kind and helpfully. the trip to the airport is only 10 min this makes traveling from and to the airport very easy.

Review collected in partnership with this hotel
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Helpful?
Thank bartieboy
MonicaVH08, Guest Relations Manager at Van der Valk Brussels Airport, responded to this review

Dear Bartieboy, 2nd time but hopefully not the last one. Looking forward to your 3rd visit! Warm regards, Dorien Broothaerts Guest Experience Manager

Geneva, Switzerland
Reviewed 2 weeks ago via mobile

Great for a short stay Clean rooms. Clean batroom. Warm staff at the reception. Friendly and tasty Room service . Close to brussel international airport and the hotel provide a van to drive you to the airport.

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Helpful?
Thank robhawk01
MonicaVH08, Guest Relations Manager at Van der Valk Brussels Airport, responded to this review

Dear Guest, Last review of 2016. Thank you for making this a good one! Best wishes for 2017! Warm regards, Dorien Broothaerts Guest Experience Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Van der Valk Hotel Brussels Airport. At a mere five minutes distance from Brussels Airport and 20 minutes distance from the vibrant center of Brussels you will find the New Van der Valk Hotel Brussels Airport. With 224 luxurious rooms, 13 modern and multifunctional meeting rooms, cozy restaurant and contemporary bar and lounge we are the ideal place for businessmen and leisure guests alike. We offer a free shuttle service to and from the airport. If you would like to visit the city, the station is only a 5 minute walk away from our hotel and in 15 minutes you will find yourself in the middle of everything. Take advantage of our spacious garage, the perfect place to leave your car while on vacation. In fact don’t take our word for it, come and have a look! ... more   less 

Additional Information about Van der Valk Brussels Airport

Address: Culliganlaan 4B, Diegem 1831, Belgium
Region: Belgium > Flanders > Flemish Brabant Province > Diegem
Price Range: $116 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Van der Valk Brussels Airport 4*
Number of rooms: 224
Reservation Options:
TripAdvisor is proud to partner with Booking.com, World Independent Hotel Promotion, Expedia and Travelocity so you can book your Van der Valk Brussels Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Van Der Valk Brussels Airport Hotel Diegem
Hotel Style:
#1 Luxury Hotel in Diegem
#2 Romantic Hotel in Diegem
#2 Family Hotel in Diegem
#3 Business Hotel in Diegem
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Questions & Answers

Here's what travellers have asked, with answers from Van der Valk Brussels Airport staff and other travellers.
8 questions
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Greensburg, Indiana

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Questions? Get answers from Van der Valk Brussels Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we were on the 1st floor , right y the elevator , very easy”
 of 5 bubbles 117bruceh, 5 Oct 2016 | Read review
“Upgraded rooms in the nebuilding are very nice.w”
 of 5 bubbles walterJGD, 9 Sep 2016 | Read review
“It is possible to book seperate beds, only not directly on the website, which is a minus.”
 of 5 bubbles 721wimp, 19 Aug 2016 | Read review
“All rooms will probably be quiet since ours faced the airport and we didn't hear a thing.”
 of 5 bubbles Veronique52, 13 Aug 2016 | Read review
“Scegliete le stanze a ovest per evitare il problema della luce di primo mattino”
 of 5 bubbles Rigoletto111, 15 Jul 2016 | Read review
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