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The Hills Batam

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Jl. Teuku Umar no. 02, Nagoya, Riau Islands Province 29432 Indonesia
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About

#20 of 32 hotels in Nagoya
Location
Cleanliness
Service
Value
The Hills Batam hotel is an oasis of calm and charm amidst the hustle and bustle of the Nagoya district, Batam's main commercial area. The Hills Batam hotel is only 20 minutes to Hang Nadim International Airport, 10 minutes to Batu Ampar International Ferry, 20 minutes to Sekupang International Ferry Terminal, and right in front of Nagoya Hill Mall. The Hills Batam hotel is also easily accessible to Duty Free Shopping Center, malls, restaurants, banks, and many entertainment venues.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Sauna
Free breakfast
Airport transportation
Business Centre with Internet Access
Meeting rooms
Spa
Valet parking
Wifi
Bar / lounge
Restaurant
Breakfast buffet
Car hire
Taxi service
Massage
24-hour security
Baggage storage
Concierge
Non-smoking hotel
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
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Room features
Air conditioning
Housekeeping
Room service
Flatscreen TV
Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Centrally Located
Languages Spoken
English, Chinese, Indonesian, Malay

Location

Full view
87Good for walkers
Grade: 87 out of 100
40Restaurantswithin 0.5 km
1Attractionwithin 0.5 km
170Reviews3Q+A22Room tips
Traveller rating
  • 13
  • 42
  • 64
  • 32
  • 19
Time of year
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Language
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Siti Zanariah wrote a review Dec 2019
Singapore, Singapore23 contributions28 helpful votes
The only stand out about this hotel is the location. Near hypermarket. Nagoya shopping mall. I was happy to receive an online discount during booking with agoda. When I arrive the room was a little dusty. The tv remote is not working. The worst part is the wifi. We could not sign in almost all the time. I thought it's because of the rainy season the connection was bad but durinh bright days is almost the sane thing. I asked the staff regarding the connection. To my suprise they don't even try to address it properly. They asked me to open my room door so the wifi can get connected easily. I have doubts about security in this hotel what more to open my room door for wifi to connect. End up I have to sit at the lobby like some other travellers just to use their wifi. Breakfast was not fantastic. They served unriped fruits every morning. I wonder if the F&B department knows about it. Sorry to say I may not go back to this hotel again.
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Date of stay: December 2019Trip type: Travelled solo
3 Helpful votes
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Ardilla N wrote a review Sep 2019
Singapore, Singapore6 contributions
+1
Pictures on internet and real life ARE 110% DIFFERENT. Hotel lobby and exterior is good but the elevator is old and creepy. ROOM IS OLD WITH LOTS OF MOSQUITOES. We had to request for a coil from the front counter to burn. Roof paint is peeling and lights unfixed. Toilet is dirty with mirror mold in it. Bathtub dirty, flush pumps goes on and on. And the lights right above the bed is seriously dirty and annoying.Probably the worst stay ever in my life. Staffs are humble and nice and even they too agree that pictures on internet and room is different. This will be, and I quote, “ first and last” visit to this hotel.
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Date of stay: September 2019Trip type: Travelled with family
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Vacation72771 wrote a review Mar 2019
4 contributions2 helpful votes
We checked into the hotel last Friday (22/3/19) and were given a room with fridge not working and strong cigarettes smoking smell despite it is a non smoking room that we have requested. We were told that the room had just be newly renovated, but the bathroom door was broken and blind was dirty and mouldy. We informed the receptionist, Theresa, and was told there was no other room to change as the hotel was full house. We went down in person to look for her, only then we were offer another room. The room was even worse! Smelly fridge and toliet lights not working. We wanted another room but was told no more room. Only after we demanded that we want to see the manager, we were offer another room. This time even worse, the room was half done! She then open another room for us to check, but it was already occupied by a guest! She then told us she was new to the hotel, Therefore not familiar to the hotel. As we are already tired by then, we took the first room that was offered to us. We requested to speak to the duty manager but was told the manger was in the meeting. We then requested to meet him the next day and Theresa agreed that she will inform him. It was a horrible night as the smell still linger in the room and we are unable to sleep. The next day when we went down to the reception, we were told by another receptionist Siri, that the manager was not in office, and it was already 12pm in the afternoon! Either the receptionist did not feedback to her mangers or the managers simply did not bother about guests feddbacks. We then requested the manger to arrange a meet up with us, but till the day we check out, there was no news from the management at all! We will never check in to this horrible hotel ever again.
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Date of stay: March 2019Trip type: Travelled as a couple
1 Helpful vote
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Linda wrote a review Feb 2019
Batam, Indonesia1 contribution
i was check in on 12th February, and Ms Siti from reception was in charge on that day. and she is very nice even though i was check in there for free. she was very friendly. every staff that i meet there was also nice. and the room was so comfortable, i really appreciate the room that they gave me to stay.
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Date of stay: February 2019
Location
Cleanliness
Service
Trip type: Travelled as a couple
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Nur M wrote a review Jan 2019
4 contributions1 helpful vote
First and foremost I would like to say Happy New year to you guys. I was skeptical reading all the reviews online about your hotel especially the bad ones. I've booked 2 rooms for 3d2n stay. First thing when i check in I have already requested for both king bed but due to last minute check in, you gave us 1 king 1 twin ( but you guys confirmed with us earlier that both rooms are king ) but that doesnt really concern us. Once I step in the room to my surprise. The room was dirty, bin was not cleared, mosquitos everywhere, many small cockroaches, small ants & room was dusty. My bed comforter, to my horror there was a big stain underneath it! I called up the house keeping at night about 9ish - 10ish to get it change. In 5minutes the guy arrived, installed the mosquito repellent, change bedsheet, mop the room... but the small cockroaches and ants he cant do anything. I was already so weak with the room situation the next day i was down with flu and cough due to the room situation. I approach reception the next morning due to my concern..she suggest me to swop to another room, but i dont want to go through hassle packing up and unpacking my things again... Overall, i wouldnt recommend this hotel to stay. ps : i should have taken more pics but im too weak/sick to take
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Date of stay: January 2019Trip type: Travelled as a couple
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PRICE RANGE
USD 26 - USD 451 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Puri Garden
LOCATION
IndonesiaRiau Islands ProvinceRiau ArchipelagoBatamNagoya
NUMBER OF ROOMS
144
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Frequently Asked Questions about The Hills Batam
Which popular attractions are close to The Hills Batam?
Nearby attractions include Nagoya Hill Shopping Mall (0.2 km).
What are some of the property amenities at The Hills Batam?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at The Hills Batam?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Hills Batam?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to The Hills Batam?
Conveniently located restaurants include Amare Ristorante Italiano, J.Co Donuts & Coffee, and Caffein Cafe.
Are there opportunities to exercise at The Hills Batam?
Yes, guests have access to a sauna during their stay.
Does The Hills Batam have airport transportation?
Yes, The Hills Batam offers airport transportation for guests. We recommend calling ahead to confirm details.
Does The Hills Batam offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at The Hills Batam?
The staff speaks multiple languages, including English, Chinese, Indonesian, and Malay.
Are there any historical sites close to The Hills Batam?
Many travellers enjoy visiting Nong Isa Cemetery Complex (7.7 km).
Is The Hills Batam accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.